Itil Practitioner Guidance

Author : Axelos
Publisher : stationery Office Limited TSO
Page : 0 pages
File Size : 49,8 Mb
Release : 2016-01-15
Category : Business enterprises
ISBN : 0113314876

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ITIL Practitioner Guidance by Axelos Pdf

ITIL(R) Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM: -Focus on value -Start where you are -Progress iteratively -Be transparent -Keep it simple -Design for experience -Work holistically -Observe directly -Collaborate It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

Author : Anonim
Publisher : Unknown
Page : 176 pages
File Size : 51,5 Mb
Release : 2016
Category : Electronic
ISBN : 0113314930

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ITIL Practitioner Guidance by Anonim Pdf

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Author : AXELOS.
Publisher : Unknown
Page : 198 pages
File Size : 50,7 Mb
Release : 2017-03-27
Category : ITIL (programme)
ISBN : 0113315295

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ITIL Practitioner Guidance (Japanese Edition) by AXELOS. Pdf

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

Author : Axelos
Publisher : Unknown
Page : 185 pages
File Size : 49,9 Mb
Release : 2017-03-27
Category : ITIL (programme).
ISBN : 0113315309

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ITIL Practitioner-Leitfaden by Axelos Pdf

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

Author : Helen Morris,Liz Gallacher
Publisher : John Wiley & Sons
Page : 1272 pages
File Size : 45,6 Mb
Release : 2016-04-18
Category : Computers
ISBN : 9781119012214

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ITIL Intermediate Certification Companion Study Guide by Helen Morris,Liz Gallacher Pdf

Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

Author : Adam Grummit
Publisher : Van Haren
Page : 234 pages
File Size : 48,6 Mb
Release : 2009-07-29
Category : Education
ISBN : 9789087535193

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Capacity Management - A Practitioner Guide by Adam Grummit Pdf

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ­ISO/IEC lists a set of required capacity management deliverables ­ITIL outlines what should be done in capacity management ­this book starts to describe how to do it Covers details of what capacity management is all about: ­what is capacity management ­why do it – benefits and cost-benefit analysis ­how to do it – data-flows and activities ­who does it – roles and perspectives ­implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: ­objectives, interfaces and data-flows, sub-practices and activities ­metrics, application sizing parameters, data for modelling ­deliverables, reports, CMMI levels, KPIs, risk matrix ­sample capacity plan

Author : Helen Morris,Liz Gallacher
Publisher : John Wiley & Sons
Page : 1138 pages
File Size : 49,8 Mb
Release : 2017-08-04
Category : Computers
ISBN : 9781119012269

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ITIL Intermediate Certification Companion Study Guide by Helen Morris,Liz Gallacher Pdf

The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

Author : Angelo Esposito
Publisher : IT Governance Publishing
Page : 255 pages
File Size : 48,9 Mb
Release : 2013-02-07
Category : Business & Economics
ISBN : 9781849284578

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Ten Steps to ITSM Success by Angelo Esposito Pdf

Guides the reader through an ITSM transformation journey based on the authors’ real-world experiences, in a ten-step approach.

Author : John Sansbury
Publisher : BCS, The Chartered Institute for IT
Page : 160 pages
File Size : 49,5 Mb
Release : 2014-04-22
Category : Computer technical support
ISBN : 178017196X

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Operational Support and Analysis by John Sansbury Pdf

This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts, but crucially also gives practical guidance based on real-life experiences. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices. An ITIL® licensed product.

Author : Ivanka Menken,Art of Service
Publisher : Createspace Independent Publishing Platform
Page : 390 pages
File Size : 54,7 Mb
Release : 2017-03
Category : Electronic
ISBN : 1544612664

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Itil Foundation - Study Guide and Elearning Program by Ivanka Menken,Art of Service Pdf

The ITIL(R) (Information Technology Infrastructure Library) Foundation Study Guide and eLearning Program is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Our accredited program contains a revised study guide and online learning program with up to date content from the ITIL V3 2011 Syllabus. Combined with interactive content and exam preparation materials the course will assist you in passing your ITIL Foundation exam on the first attempt. With examples, instructions, and cautionary advice, the ITIL Foundation Course is, to quote numerous satisfied ITIL certified clients, the Gold Standard of ITIL Certification.î We've earned this moniker by assisting thousands of students over 15 years by being at the forefront of the ITIL education community. This study guide contains both the workbook and access to our online program that together provides everything you need to prepare for the ITIL Foundation certification exam, including: Real-world scenarios that describe what you've learned in the context of service solutions. Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. Ability to assess what you've learned with challenging ITIL Foundation exam style questions. Presentations that you can view and replay as many times as required in your access period, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL. Materials developed on the specific syllabus and exam criteria so that you can be confident in achieving exam success on your first attempt. This new updated edition includes: A section on the new ITIL Practitioner qualification and the important information you need to know. Up to date and interactive content via the eLearning program to facilitate the learning experience. Educational content that strengthens your grasp on the key information you require for the tasks and challenges you will face in the IT sector. The book and course made me confident in sitting the exam, and is the best such book that I've come across. Worth it especially since you have access to the online learning component as well. Highly recommended, I passed in one go! ITIL(R) is a registered trade mark of AXELOS Limited

Author : Abhinav Krishna Kaiser
Publisher : Apress
Page : 263 pages
File Size : 45,7 Mb
Release : 2016-12-30
Category : Computers
ISBN : 9781484221648

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Become ITIL Foundation Certified in 7 Days by Abhinav Krishna Kaiser Pdf

Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

Author : Rajender Sandadi
Publisher : Independently Published
Page : 96 pages
File Size : 48,5 Mb
Release : 2017-03-07
Category : Computers
ISBN : 1520727542

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Itil Foundation Reference Guide: Concepts, Use Case, Exam Guide by Rajender Sandadi Pdf

ITIL(R) Service Management provides a framework and best practice guidelines for executing, providing, managing and supporting IT services. Service Providers and Service Organizations must deliver value to gain customer satisfaction by understanding Customer needs with an appropriate service strategy. ITIL Service Management is a widely accepted framework to align IT operations with business needs. This book discusses in a lucid and simple way all five core publications each covering different aspects of Information Technology Service Management (ITSM) and ITIL concepts. Book is divided into 12 chapters with an introduction to Service Management. All Five core publications are covered with key definitions, processes and illustrations. This book also includes a business case, two sample test papers for ITIL v3 Foundation exam, templates and summary of key concepts. I am sure this book will be a good read for both ITIL Practitioners, and young professionals who would like to make Service Management as their career. ITIL(R) is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Author : Isaca
Publisher : ISACA
Page : 137 pages
File Size : 41,5 Mb
Release : 2009
Category : Technology & Engineering
ISBN : 9781604201161

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The Risk IT Practitioner Guide by Isaca Pdf

Author : Donna Knapp
Publisher : J. Ross Publishing
Page : 257 pages
File Size : 48,8 Mb
Release : 2010-08-15
Category : Business & Economics
ISBN : 9781604270495

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The ITSM Process Design Guide by Donna Knapp Pdf

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Author : Richard Griffiths
Publisher : BCS, The Chartered Institute for IT
Page : 235 pages
File Size : 43,5 Mb
Release : 2014-04-24
Category : Computer technical support
ISBN : 1780171927

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Service Offerings and Agreements by Richard Griffiths Pdf

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL® texts. This new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.