Lean Office Management I Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Lean Office Management I book. This book definitely worth reading, it is an incredibly well-written.
Value Stream Management for the Lean Office by Don Tapping,Tom Shuker Pdf
Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Struggling to apply Lean effectively in your office environment? Office Lean is a book for anyone who wants to apply Lean better in contexts where the work is both intangible and complex. it explains in simple terms, what Lean is -- and what Lean isn’t -- enabling office professionals to understand how it can be successfully applied to their complex office-based work environments. Contrary to popular opinion, Lean is not only for mass manufacturing or healthcare. It applies just as much to the digital world of "knowledge work" industries such as banking and financial services, software development, and government. But the fundamental concepts, straight from the factory floor, need a fair amount of translation to be effectively applied in cube farms. Overturning the common perception that Lean is about imposing rigid rules, or simply eliminating waste in the name of "efficiency", Eakin presents Lean as a dynamic, flexible, people-centric philosophy that delivers outstanding business results by improving employee engagement and customer experience. Office Lean helps Lean practitioners (leaders/managers and coaches/consultants) working in professional office environments access the amazing, transformative results Lean can bring to their specific domains. It combines clear explanations of the core concepts of the Lean philosophy with relevant, practical examples from the fields of accounting, finance, insurance, IT and government.
Lean Office and Service Simplified by Drew Locher Pdf
Winner of a 2012 Shingo Research and Professional Publication AwardDemystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed by
Creating the Ultimate Lean Office by Raymond S. Louis Pdf
This book introduces the challenges to apply current methodologies to create a lean office. It describes the system enhancement options that lean practitioner can employ in automating the newly created lean processes and explains each of the seven steps necessary for creating a lean office.
Lean Six Sigma for the Office by James William Martin Pdf
Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office, Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated.
Lean Administration by Manfacturing Excellence AME - Association for Pdf
AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean. To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications. Highlights include: Practical, in-depth description of lean office implementations, most of which have not been described in other publications. Responds to reader desire for real-world lean office information. Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.
Lean Organization: from the Tools of the Toyota Production System to Lean Office by Andrea Chiarini Pdf
Lean Organization for Excellence describes the right way to implement lean thinking inside both manufacturing and service industries. After explaining the origins of the concept and discussing 'wastes' and value added, the book aims to set out a precise path of action. To this end, the so-called Hoshin Kanri method of defining business objectives and targets is explained, and a Value Stream Mapping tool that serves to identify all wastes is described. Subsequent chapters cover each of the TPS (Toyota Production System) tools, from 5S to SMED, and special attention is devoted to the Ducati case study, in which tools such as 5S and Kanban are applied. Lean metrics and the innovative Value Stream Accounting are discussed, and the closing chapter focuses on Lean Office for the service industry. Each chapter includes illustrations and tables relating to practical cases concerning the subject under consideration, based on real consultancy experiences.
While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other than manufacturing. This book fills that need. Beyond the Lean Office uses a compelling novel format to illustrate what it takes to create and sustain flow and Operational Excellence in the office. Readers learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on Operational Excellence. The story illustrates the day-to-day issues that most organizations face in their pursuit of Operational Excellence. To achieve Operational Excellence, it takes more than just a strong leader with passion and drive. The key ingredient is practical knowledge that can be applied quickly and easily by following a process. This book supplies step-by-step guidance on how to move your office services from point A to point B. The practical insights and guidance presented here create a road map that can be shared with each employee to rapidly move your organization forward. All chapters also include a From the Author section that shares authoritative insights on the topic at hand. After reading this book, you will understand how to design and create self-healing flow that provides reliable, predictable output in the office and operates without the need for management intervention to deliver the services provided by the office. Instead, management focuses on the activities that grow your enterprise.
The Lean Office This book will enable you to transform your culture and enhance your bottom line by implementing Lean Management concepts. It's applicable to all types of offices, large and small. From Fortune 500 companies, thru to Government agencies and to small businesses, by implementing the key principles described in this book, you will improve your triple bottom line of lowering costs, improved production and improved safety. What is Lean? A lean culture empowers your employees, removes unnecessary waste, and focuses on the customer. Lean is a way of delivering what your customer needs or wants at the lowest cost and in a timely and efficient manner. Lean is not something that sits apart on a shelf, away from your other business processes and is only used when needed. In contrast, it is your organizations "way of life." It should be embedded across all of your processes. It's a way of looking at your business processes through an "improvement lens" and eliminating waste to ensure the customer is getting the most value. This ensures the customer gets what they ask for, when they need it, at the lowest cost. Lean is focused on delivering customer expectations. Lean can be applied to virtually every known process whether it be manufacturing, safety, health care or even personal development and personal relationships. Contents: The Lean Office. What is Lean?. Why Lean?. Customers. Value. Eliminating Waste. The Lean Office. Information Waste. Redundant input of data. Redundant output of data. Incompatible information systems. Manual checking of data that has been entered electronically. Data that is never used. Re-entering of data. Re-working of data. Converting data formats. Unnecessary data. Unavailable or missing data. Unknown or unclear data. Incorrect data or data discrepancies. Lost data or Unsecure data. Process Waste. Defects, Scrap and Rework. Workarounds. Unnecessary Approvals. Variability in flow or Waiting. Excess inventory, overproduction. Over processing. Physical Environment. Travelling to another office location for a meeting. Hot desking. Self-service Kiosks. Open plan offices. People Waste. Unclear roles (responsibility, authority, accountability). Performance Management. Not having multi-skilled people. Insufficient training. Multitasking. Underutilized talent. Incorrect organizational structure causing blockages in flow. Recruitment errors. Lack of strategic alignment. Handoffs to co-workers. Flow. Batch Flow. Single Item Flow or Lean Flow. The Pull System. Lean Leadership. People are your greatest asset. Quality. Continuous Improvement. Value Stream Mapping. Implementing Lean through Values. Safety. Family. Humility. Empowerment. Diversity. Frugality. Engagement. Encouragement. Reward. Enthusiasm. Courage. Integrity. Determination. Generating Ideas. Stretch Targets. Culture Survey. Corrective Actions. Standards. The Triple Vision. The New Triple Bottom Line. Focus on the things we can control. The Global Cost Curves. Business Drivers - Lean Focus. Measurement for Success. Visibility. Lean Flex. Lean Tools. The War Room (Lean Boards and Lean Meetings). The Art of Kaizen (PDCA). The Kaizen Blitz. Elimination of Waste (Muda). Lean Checklists. 5S. Human Factors (Poka-Yoke). The 5 Gemba Principles. The 5 Why's Technique. Quality Circles (Action Meetings). Ishikawa diagrams. Idea Generation. A3 Problem-solving. Metrics. Lean Boards. Pareto Charts. Histograms. Taxonomies. Benchmarking. Case Study - SpaceX and Tesla- How to make Lean Successful.
The Lean Office by Productivity Press Development Team Pdf
The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies. Highlights include— Practical, in-depth description of lean implementation, written in a conversational, easy-to-read style A large quantity of case studies unavailable from any other single source Responds to your desire for real-world lean office information
