Lean Six Sigma Case Studies In The Healthcare Enterprise

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Lean Six Sigma Case Studies in the Healthcare Enterprise

Sandra L. Furterer
Lean Six Sigma Case Studies in the Healthcare Enterprise Book PDF

Author : Sandra L. Furterer
Publisher : Springer Science & Business Media
Page : 390 pages
File Size : 48,7 Mb
Release : 2013-11-26
Category : Technology & Engineering
ISBN : 9781447155836

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Lean Six Sigma Case Studies in the Healthcare Enterprise by Sandra L. Furterer Pdf

This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. The book begins with a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author that links several methodologies including systems thinking, theory of constraints, Lean and Six Sigma to provide an enterprise-wide prioritization and value-chain view of health care. The EPE methodology helps to improve flow at the macro or value-chain level, and then identifies Lean Six Sigma detailed improvements that can further improve processes within the value-chain. The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. The Enterprise Performance Excellence methodology is described, and also the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach which is used to solve problems for health care processes as they are applied to real world cases. The case studies include a wide variety of processes and problems including: emergency department throughput improvement; operating room turnaround; operating room organization; CT imaging diagnostic test reduction in an emergency department; linen process improvement; implementing sepsis protocols in an emergency department; critical success factors of an enterprise performance excellence program.

Lean Six Sigma for the Healthcare Enterprise

Sandra L. Furterer
Lean Six Sigma for the Healthcare Enterprise Book PDF

Author : Sandra L. Furterer
Publisher : CRC Press
Page : 334 pages
File Size : 48,7 Mb
Release : 2012
Category : Business & Economics
ISBN : 9781439837603

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Lean Six Sigma for the Healthcare Enterprise by Sandra L. Furterer Pdf

Based on the editor’s experience developing and deploying the Enterprise Performance Excellence (EPE) program at Holy Cross Hospital in Fort Lauderdale, Florida, Lean Six Sigma for the Healthcare Enterprise: Methods, Tools, and Applicationsdetails real-world Lean Six Sigma tools and DMAIC problem-solving methodologies that can improve the healthcare industry. A detailed description of how to apply Lean Six Sigma in the healthcare industry, the book describes the Enterprise Performance Excellence Improvement methodology, which provides an enterprise-wide prioritization and value-chain view of healthcare. The book offers real-world healthcare applications that show significant results on throughput, capacity, operational and financial performance, and detailed examples of how Lean Six Sigma tools were applied. These examples demonstrate Six Sigma, DMAIC, and EPE problem solving approaches to healthcare and physician medical practices. With case studies that illustrate how the tools integrate to improve the processes and eliminate root causes of problems, the book covers: Pareto analysis Cause and effect analysis Failure mode and effects analysis Statistical process control SIPOC Process flowcharts Project management tools Lean tools such as 5S, 8 wastes and 5 Whys Theory of Constraints bottleneck reduction and systems thinking The case studies include a wide variety of processes and problems including emergency department throughput improvement, OR case on-time starts and turnaround, applying 5S to improve hospital department organization, diagnostic testing process improvement, linen loss reduction and sepsis protocol design. The book presents a step-by-step walk-through of real-world Lean Six Sigma projects that healthcare providers struggling with shrinking revenues and rising costs can use to improve operations.

Lean Six Sigma Case Studies in the Healthcare Enterprise

Sandra L. Futerer
Lean Six Sigma Case Studies in the Healthcare Enterprise Book PDF

Author : Sandra L. Futerer
Publisher : Springer
Page : 390 pages
File Size : 53,7 Mb
Release : 2013-11-29
Category : Technology & Engineering
ISBN : 144715584X

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Lean Six Sigma Case Studies in the Healthcare Enterprise by Sandra L. Futerer Pdf

This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. The book begins with a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author that links several methodologies including systems thinking, theory of constraints, Lean and Six Sigma to provide an enterprise-wide prioritization and value-chain view of health care. The EPE methodology helps to improve flow at the macro or value-chain level, and then identifies Lean Six Sigma detailed improvements that can further improve processes within the value-chain. The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. The Enterprise Performance Excellence methodology is described, and also the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach which is used to solve problems for health care processes as they are applied to real world cases. The case studies include a wide variety of processes and problems including: emergency department throughput improvement; operating room turnaround; operating room organization; CT imaging diagnostic test reduction in an emergency department; linen process improvement; implementing sepsis protocols in an emergency department; critical success factors of an enterprise performance excellence program.

Utilizing the 3Ms of Process Improvement in Healthcare

Richard Morrow
Utilizing the 3Ms of Process Improvement in Healthcare Book PDF

Author : Richard Morrow
Publisher : CRC Press
Page : 323 pages
File Size : 40,8 Mb
Release : 2017-07-27
Category : Business & Economics
ISBN : 9781466566774

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Utilizing the 3Ms of Process Improvement in Healthcare by Richard Morrow Pdf

Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes. Complete with forms, templates, and healthcare case studies, it illustrates the proper application of the 3Ms. It weaves stories throughout the book of role models who have succeeded, as w

Lean Six Sigma in Service

Sandra L. Furterer
Lean Six Sigma in Service Book PDF

Author : Sandra L. Furterer
Publisher : CRC Press
Page : 468 pages
File Size : 47,5 Mb
Release : 2016-04-19
Category : Technology & Engineering
ISBN : 1420079107

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Lean Six Sigma in Service by Sandra L. Furterer Pdf

In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.

The Quality Improvement Challenge

Richard J. Banchs,Michael R. Pop
The Quality Improvement Challenge Book PDF

Author : Richard J. Banchs,Michael R. Pop
Publisher : John Wiley & Sons
Page : 499 pages
File Size : 52,7 Mb
Release : 2021-04-29
Category : Medical
ISBN : 9781119699019

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The Quality Improvement Challenge by Richard J. Banchs,Michael R. Pop Pdf

Efforts to improve the quality of healthcare have failed to achieve a meaningful and sustainable improvement. Patients continue to experience fragmented, inconvenient, and unsafe care while providers are increasingly becoming overburdened with administrative tasks. The need for change is clear. Healthcare professionals need to take on new leadership roles in quality improvement (QI) projects to effect real change. The Quality Improvement Challenge in Healthcare equips readers with the skills and knowledge required to develop and implement successful operational improvement initiatives. Designed for healthcare providers seeking to apply QI in practice, this valuable resource delivers step-by-step guidance on improvement methodology, team dynamics, and organizational change management in the context of real-world healthcare environments. The text integrates the principles and practices of Lean Six Sigma, human-centered design, and neurosciences to present a field-tested framework. Detailed yet accessible chapters cover topics including identifying and prioritizing the problem, developing improvement ideas, defining the scope of the project, organizing the QI team, implementing and sustaining the improvement, and much more. Clearly explaining each step of the improvement process, this practical guide: Presents the material in a logical sequence, gradually introducing each step of the process with clearly defined workflow templates Features a wealth of examples demonstrating QI application, and case studies emphasizing key concepts to highlight successful and unsuccessful improvement initiatives Includes end-of-chapter exercises and review questions for assessing and reinforcing comprehension Offers practical tips and advice on communicating effectively, leading a team meeting, conducting a tollgate review, and motivating people to change Leading QI projects requires a specific set of skills not taught in medical school. The Quality Improvement Challenge in Healthcare bridges this gap for experienced and trainee healthcare providers, and serves as an important reference for residency program directors, physician educators, healthcare leaders, and health-related professional organizations.

Lean Six Sigma Approaches in Manufacturing, Services, and Production

Erdem Gerard Tetteh,Benedict M. Uzochukwu
Lean Six Sigma Approaches in Manufacturing Services and Production Book PDF

Author : Erdem Gerard Tetteh,Benedict M. Uzochukwu
Publisher : IGI Global
Page : 343 pages
File Size : 44,5 Mb
Release : 2014-11-30
Category : Business & Economics
ISBN : 9781466673212

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Lean Six Sigma Approaches in Manufacturing, Services, and Production by Erdem Gerard Tetteh,Benedict M. Uzochukwu Pdf

"This book presents emerging research-based trends in the area of global quality lean six sigma networks and analysis through an interdisciplinary approach focusing on research, cases, and emerging technologies"--Provided by publisher.

Lean Sustainability

Elizabeth A. Cudney,Sandra L. Furterer,Chad M. Laux,Gaganpreet S. Hundal
Lean Sustainability Book PDF

Author : Elizabeth A. Cudney,Sandra L. Furterer,Chad M. Laux,Gaganpreet S. Hundal
Publisher : CRC Press
Page : 332 pages
File Size : 51,6 Mb
Release : 2023-11-13
Category : Business & Economics
ISBN : 9780429013591

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Lean Sustainability by Elizabeth A. Cudney,Sandra L. Furterer,Chad M. Laux,Gaganpreet S. Hundal Pdf

While Lean principles have been around for decades, the practices have yet to keep current with the growing area of Sustainability. This book provides an implementation approach to integrating Lean and Sustainability principles toward a circular economy. Lean Sustainability: A Pathway to a Circular Economy illustrates an integrated Lean and Sustainability approach that is applicable to manufacturing, healthcare, service, and other industries. This comprehensive approach will guide organizations toward a circular economy to drive competitive business practices further while being environmentally, socially, and economically responsible. The eBook version includes full color images. This book will help any industry practitioner interested in helping their business improve flow, reduce waste, and become more environmentally conscious.

Lean Six Sigma for Engineers and Managers

Matthew John Franchetti
Lean Six Sigma for Engineers and Managers Book PDF

Author : Matthew John Franchetti
Publisher : CRC Press
Page : 279 pages
File Size : 54,5 Mb
Release : 2015-03-16
Category : Business & Economics
ISBN : 9781482243536

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Lean Six Sigma for Engineers and Managers by Matthew John Franchetti Pdf

An in-depth introduction, Lean Six Sigma for Engineers and Managers: With Applied Case Studies presents a detailed road map and industry examples to help you understand and implement the LSS system. It discusses the LSS process to define improvement needs, measure current business performance, analyze performance results using statistical tools, im

Sustainability

Tina Agustiady,Adedeji B. Badiru
Sustainability Book PDF

Author : Tina Agustiady,Adedeji B. Badiru
Publisher : CRC Press
Page : 261 pages
File Size : 44,5 Mb
Release : 2012-12-15
Category : Business & Economics
ISBN : 9781466514249

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Sustainability by Tina Agustiady,Adedeji B. Badiru Pdf

Although most agree that Lean Six Sigma is here to stay, they also agree that learning how to sustain the results seems problematic at best and unattainable at worst. Reverting to the old way of doing things is inevitable if sustainability measures are not a part of the methodology. Currently there are no standard resource on how to be sustainable or on using statistical techniques and practices. Until now. Sustainability: Utilizing Lean Six Sigma Techniques not only examines how to use particular lean six sigma tools, but how to sustain results that make companies profitable with continuous improvement. The book demonstrates how to use the Six Sigma methodology to make process-focused decisions that will achieve the goals of sustainability and allow organizations to gain true benefits from process improvements. It covers sustainability and metrics, Lean manufacturing, Six Sigma tools, sustainability project management, sustainability modeling, sustainable manufacturing and operations, decision making, and sustainability logistics. These tools help sustain results while keeping organizations competitive regardless of economic conditions. While continuous improvement techniques look good on paper, the implementation of the techniques can become difficult and challenging to maintain. Without utilizing Lean Six Sigma tools and leading the change, companies will become less and less marketable and profitable. This book supplies a blueprint on achieving sustainable results from high-quality improvements and making organizations competitive and first in class in their marketplace.

Knowledge Management, Innovation and Big Data

Patricia Ordóñez de Pablos,Miltiadis D. Lytras
Knowledge Management Innovation and Big Data Book PDF

Author : Patricia Ordóñez de Pablos,Miltiadis D. Lytras
Publisher : MDPI
Page : 416 pages
File Size : 44,6 Mb
Release : 2019-12-31
Category : Social Science
ISBN : 9783039280087

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Knowledge Management, Innovation and Big Data by Patricia Ordóñez de Pablos,Miltiadis D. Lytras Pdf

The evolution of knowledge management theory and the special emphasis on human and social capital sets new challenges for knowledge-driven and technology-enabled innovation. Emerging technologies including big data and analytics have significant implications for sustainability, policy making, and competitiveness. This edited volume promotes scientific research into the potential contributions knowledge management can make to the new era of innovation and social inclusive economic growth. We are grateful to all the contributors of this edition for their intellectual work. The organization of the relevant debate is aligned around three pillars: SECTION A. DATA, KNOWLEDGE, HUMAN AND SOCIAL CAPITAL FOR INNOVATION We elaborate on the new era of knowledge types and the emerging forms of social capital and their impact on technology-driven innovation. Topics include: · Social Networks · Smart Education · Social Capital · Corporate Innovation · Disruptive Innovation · Knowledge integration · Enhanced Decision-Making. SECTION B. KNOWLEDGE MANAGEMENT & BIG DATA ENABLED INNOVATION In this section, knowledge management and big data applications and systems are presented. Selective topic include: · Crowdsourcing Analysis · Natural Language Processing · Data Governance · Knowledge Extraction · Ontology Design Semantic Modeling SECTION C. SUSTAINABLE DEVELOPMENT In the section, the debate on the impact of knowledge management and big data research to sustainability is promoted with integrative discussion of complementary social and technological factors including: · Big Social Networks on Sustainable Economic Development · Business Intelligence

Design for Six Sigma in Product and Service Development

Elizabeth A. Cudney,Sandra L. Furterer
Design for Six Sigma in Product and Service Development Book PDF

Author : Elizabeth A. Cudney,Sandra L. Furterer
Publisher : CRC Press
Page : 444 pages
File Size : 51,9 Mb
Release : 2016-04-19
Category : Business & Economics
ISBN : 9781439866405

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Design for Six Sigma in Product and Service Development by Elizabeth A. Cudney,Sandra L. Furterer Pdf

Real-world examples and hands-on experience are invaluable resources when learning how to use new methods and tools, whether in training or in a classroom. Yet there are very few books on Design for Six Sigma (DFSS) that provide the practical knowledge required to be up and running quickly. Until now. Design for Six Sigma in Product and Service Development: Applications and Case Studies provides step-by-step analysis and practical guidance on how to apply DFSS in product and service development. The book discusses the DFSS roadmap and how it is linked to methodologies, including organizational leadership, product development, system integration, critical parameter management, voice of the customer, quality function deployment, and concept generation. The chapter authors provide real-world case studies that demonstrate how the application of DFSS has significantly improved meeting customer requirements. They follow the Identify-Define-Design-Optimize-Validate (IDDOV) structure for new product or service development. Examples of tools covered include Quality Function Deployment, Voice of the Customer, Pugh Concept Selection, Ideal Function, Failure Modes and Effects Analysis, Reliability, Measurement Systems Analysis, Regression Analysis, and Capability Studies, among others. Clearly outlining the tools and how to integrate them for robust product and service design, the case studies can be used by industry professionals and academics to learn how to apply DFSS. The book gives you hands-on experience in a safe environment, where experienced Black Belts and Master Black Belts act as mentors and prepare you to touch actual data and make decisions when embarking on real-world projects. Even after you’ve mastered the techniques, the breadth and depth of coverage contained in this book will make it a vital part of your toolkit.

The ASQ Certified Quality Process Analyst Handbook

Sandra L. Furterer
The ASQ Certified Quality Process Analyst Handbook Book PDF

Author : Sandra L. Furterer
Publisher : Quality Press
Page : 443 pages
File Size : 46,5 Mb
Release : 2022-01-28
Category : Business & Economics
ISBN : 9781951058395

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The ASQ Certified Quality Process Analyst Handbook by Sandra L. Furterer Pdf

This handbook is designed as a reference for ASQ's Certified Quality Process Analyst (CQPA) Body of Knowledge (BoK), providing the essential information needed to prepare for the CQPA examination. The handbook is aimed at quality professionals who, in support of and under the direction of quality engineers or supervisors, analyze and solve quality problems and are involved in quality improvement projects. It's ideal for recent graduates and experienced professionals who want to expand their knowledge of quality tools and processes. There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections. These sections are: Quality Concepts and Team Dynamics Quality Tools and Process Improvement Techniques Data Analysis Customer-Supplier Relations Corrective and Preventive Action (CAPA) This updated edition has been revised and expanded to match the 2020 BoK with enhancements to: tools for assessing training effectiveness best practices on the Six Sigma DMAIC methodology and process maps with a focus on process architecture examples of lean and value analysis, Theory of Constraints risk management, business process management and lifecycle phases the importance of data collection and analysis, data integrity, validity, and reliability examples of gage R&;R and attribute agreement analysis Sandra L. Furtererspan, BS, MS, MBA, PhD, is an associate professor at the University of Dayton in the Department of Engineering Management, Systems and Technology. She is an ASQ Certified Six Sigma Black Belt, Certified Manager of Quality/ Organizational Excellence, Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. She is also a contributor to ASQ's certification handbooks (CMQ/OE and CQIA) and a prolific speaker.

Lean Systems

Elizabeth A. Cudney,Sandra Furterer,David Dietrich
Lean Systems Book PDF

Author : Elizabeth A. Cudney,Sandra Furterer,David Dietrich
Publisher : CRC Press
Page : 536 pages
File Size : 51,5 Mb
Release : 2013-10-16
Category : Business & Economics
ISBN : 9781466556805

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Lean Systems by Elizabeth A. Cudney,Sandra Furterer,David Dietrich Pdf

Lean Systems: Applications and Case Studies in Manufacturing, Service, and Healthcare details the various Lean techniques and numerous real-world Lean projects drawn from a wide variety of manufacturing, healthcare, and service processes, demonstrating how to apply the Lean philosophy. The book facilitates Lean instruction by supplying interactive case studies that enable readers to apply the various Lean techniques. It provides an in-depth discussion of the Lean tools (i.e., VSM, standard work, 5S, etc.) and several real-world case studies and applications of Lean that have shown significant improvement in meeting customer requirements. The case studies follow the Six Sigma framework of Define, Measure, Analyze, Improve, and Control (DMAIC) structure for process improvement. The authors include detailed descriptions of each Lean tool and examples of how each Lean technique was applied to a wide variety of manufacturing, service, and healthcare processes. These in-depth descriptions and cases studies can be used by industry professionals and academics to learn how to apply Lean. They provide a detailed, step-by-step approach to Lean and demonstrate how to integrate Lean tools for process improvement and to sustain improvements. But more than this, the approach taken in this book gives readers the tools to effectively apply Lean techniques.

Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare

Jay Arthur
Lean Six Sigma for Hospitals Simple Steps to Fast Affordable and Flawless Healthcare Book PDF

Author : Jay Arthur
Publisher : McGraw Hill Professional
Page : 370 pages
File Size : 40,5 Mb
Release : 2011-02-22
Category : Medical
ISBN : 9780071753265

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Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare by Jay Arthur Pdf

DELIVER FASTER, BETTER, AND CHEAPER HEALTHCARE IN AS FEW AS FIVE DAYS 4 STAR DOODY'S REVIEW! "The main purpose is to present simple steps to help hospitals start getting faster, better, and cheaper in five days or less while achieving the goal of fast, affordable, and flawless healthcare. Healthcare has many opportunities for improvement and the use of Lean Six Sigma concepts can make a dramatic impact. This book provides the basic information to do that."--Doody's Review Service Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, Flawless Healthcare explains how to use tested Lean Six Sigma methods and tools to rapidly improve hospital operations and quality of care and reduce costs. These proven strategies follow the patient from the front door of the hospital or emergency room all the way through discharge, examining key aspects of patient flow and quality. The trail of billing and collections is also followed to discover and eliminate cash flow leaks. This practical guide emphasizes both the clinical and operational sides to reduce the "three demons of quality"--delay, defects, and deviation. Real-world case studies from major hospitals illustrate successful implementations of Lean Six Sigma. Coverage Includes: Achieving a faster, better hospital in five days--emergency department, door-to-balloon time, operating room, medical imaging, lab, nursing unit, clinical staff, pharmacy, order accuracy, diagnosis, ICU Lean for accelerated patient flow Reducing medical errors with Six Sigma Creating a more profitable hospital in five days by reducing denied, rejected, and appealed claims Six Sigma for hospitals Excel power tools for Lean Six Sigma Identifying improvement projects through data mining and analysis Sustaining improvement using control charts Laser-focused process innovation Statistical tools for Lean Six Sigma Implementing Lean Six Sigma