Lean Six Sigma For Service Chapter 8 Phase 3 Mobilization

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Lean Six Sigma for Service, Chapter 8 - Phase 3: Mobilization

Michael George
Lean Six Sigma for Service Chapter 8 Phase 3 Mobilization Book PDF

Author : Michael George
Publisher : McGraw Hill Professional
Page : 34 pages
File Size : 47,6 Mb
Release : 2003-06-24
Category : Business & Economics
ISBN : 9780071734028

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Lean Six Sigma for Service, Chapter 8 - Phase 3: Mobilization by Michael George Pdf

This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma for Service

Michael George
Lean Six Sigma for Service Book PDF

Author : Michael George
Publisher : McGraw Hill Professional
Page : 300 pages
File Size : 49,9 Mb
Release : 2003-07-15
Category : Business & Economics
ISBN : 9780071436359

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Lean Six Sigma for Service by Michael George Pdf

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

The Lean Six Sigma Guide to Doing More With Less

Mark O. George
The Lean Six Sigma Guide to Doing More With Less Book PDF

Author : Mark O. George
Publisher : John Wiley & Sons
Page : 352 pages
File Size : 46,6 Mb
Release : 2010-01-28
Category : Business & Economics
ISBN : 9780470606568

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The Lean Six Sigma Guide to Doing More With Less by Mark O. George Pdf

Create New Profits in Any Economy In this difficult economic climate, it's vital to cut waste that can eat at a company's bottom line and boost efficiency at every organizational level. The traditional business solution in a crisis is to slash away non-critical talent and resources, often doing more harm than good. There is a far better systematic approach to doing more with less. As a leading expert on Lean Six Sigma and business transformation, with a deep knowledge of its application in countless areas of business, author Mark George can help you use Lean Six Sigma to analyze your operational needs, identify high-impact opportunities, design and rapidly implement solutions, and create a system that will build efficiency and high performance in every area of your business. The Lean Six Sigma Guide to Doing More with Less can help you: Improve operating margins by as much as 20%, ROIC by as much as 10%, and reduce the costs of goods sold by as much as 5% or more Create "cost intelligence" that uncovers root causes allowing cost reductions without jeopardizing customer service levels and quality Use enterprise speed, agility, and flexibility to drive step-change reductions in cost and enable competitive advantage Identify and eliminate the costs of complexity in your business Supercharge your legacy Six Sigma program, improving speed to results, increasing project values, and shortening completion times With case examples from a wide array of industry, encompassing decades of experience implementing Lean Six Sigma in every economic climate, in companies of every size, The Lean Six Sigma Guide to Doing More with Less will give your business an intelligent edge in lean times.

The Six Sigma Revolution

George Eckes
The Six Sigma Revolution Book PDF

Author : George Eckes
Publisher : John Wiley & Sons
Page : 288 pages
File Size : 49,8 Mb
Release : 2002-03-14
Category : Business & Economics
ISBN : 9780471436805

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The Six Sigma Revolution by George Eckes Pdf

Applying this revolutionary management strategy to drive positivechange in an organization Currently exploding onto the American business scene, the Six Sigmamethodology fuels improved effectiveness and efficiency in anorganization; according to General Electric's Jack Welch, it's the"most important initiative [they] have ever undertaken." Written bythe consultant to GE Capital who helped implement Six Sigma at GEand GE's General Manager of e-Commerce, Making Six Sigma Lastoffers businesses the tools they need to make Six Sigma work forthem--and cultivate long-lasting, positive results. Successful SixSigma occurs when the technical and cultural components of changebalance in an organization; this timely, comprehensive book isdevoted to the cultural component of implementing Six Sigma,explaining how to manage it to maintain that balance. The authorsaddress how to create the need for Six Sigma; diagnose the fourtypes of resistance to Six Sigma and how to overcome them; managethe systems and structures; and lead a Six Sigma initiative. Thisbook applies the Six Sigma approach to business operations acrossthe organization--unlike other titles that focus on productdevelopment. Plus, it provides strategies, tactics, and tools toimprove profitability by centering on the relationship betweenproduct defects and product yields, reliability, costs, cycle time,and schedule. George Eckes (Superior, CO) is the founder and principal consultantfor Eckes & Associates. His clients include GE Capital, Pfizer,Westin, Honeywell, and Volvo. Eckes has published numerous paperson the topic of performance improvement and is the author of TheSix Sigma Revolution: How General Electric and Others TurnedProcess into Profits (0-471-38822-X) (Wiley).

The Leadership Challenge

James M. Kouzes,Barry Z. Posner
The Leadership Challenge Book PDF

Author : James M. Kouzes,Barry Z. Posner
Publisher : John Wiley & Sons
Page : 400 pages
File Size : 42,8 Mb
Release : 2017-03-30
Category : Business & Economics
ISBN : 9781119278979

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The Leadership Challenge by James M. Kouzes,Barry Z. Posner Pdf

The most trusted source of leadership wisdom, updated to address today's realities The Leadership Challenge is the gold-standard manual for effective leadership, grounded in research and written by the premier authorities in the field. With deep insight into the complex interpersonal dynamics of the workplace, this book positions leadership both as a skill to be learned, and as a relationship that must be nurtured to reach its full potential. This new sixth edition has been revised to address current challenges, and includes more international examples and a laser focus on business issues; you'll learn how extraordinary leaders accomplish extraordinary things, and how to develop your leadership skills and style to deliver quality results every time. Engaging stories delve into the fundamental roles that great leaders fulfill, and simple frameworks provide a primer for those who seek continuous improvement; by internalizing key insights and putting concepts into action, you'll become a more effective, more impactful leader. A good leader gets things done; a great leader aspires, inspires, and achieves more. This book highlights the differences between good and great, and shows you how to bridge the chasm between getting things done and making things happen. Gain deep insight into leadership's critical role in organizational health Navigate the shift toward team-oriented work relationships Motivate and inspire to break through the pervasive new cynicism Leverage the electronic global village to deliver better results Business is evolving at an increasingly rapid rate, and leaders must keep pace with the changes or risk stagnation. People work differently, are motivated differently, and have different expectations today—business as usual is quickly losing its effectiveness. The Leadership Challenge helps you stay current, relevant, and effective in the modern workplace.

Quality Management and Accreditation in Hematopoietic Stem Cell Transplantation and Cellular Therapy

Mahmoud Aljurf,John A. Snowden,Patrick Hayden,Kim H. Orchard,Eoin McGrath
Quality Management and Accreditation in Hematopoietic Stem Cell Transplantation and Cellular Therapy Book PDF

Author : Mahmoud Aljurf,John A. Snowden,Patrick Hayden,Kim H. Orchard,Eoin McGrath
Publisher : Springer Nature
Page : 181 pages
File Size : 53,7 Mb
Release : 2021-02-19
Category : Medical
ISBN : 9783030644925

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Quality Management and Accreditation in Hematopoietic Stem Cell Transplantation and Cellular Therapy by Mahmoud Aljurf,John A. Snowden,Patrick Hayden,Kim H. Orchard,Eoin McGrath Pdf

This open access book provides a concise yet comprehensive overview on how to build a quality management program for hematopoietic stem cell transplantation (HSCT) and cellular therapy. The text reviews all the essential steps and elements necessary for establishing a quality management program and achieving accreditation in HSCT and cellular therapy. Specific areas of focus include document development and implementation, audits and validation, performance measurement, writing a quality management plan, the accreditation process, data management, and maintaining a quality management program. Written by experts in the field, Quality Management and Accreditation in Hematopoietic Stem Cell Transplantation and Cellular Therapy: A Practical Guide is a valuable resource for physicians, healthcare professionals, and laboratory staff involved in the creation and maintenance of a state-of-the-art HSCT and cellular therapy program.

Introduction to Statistical Quality Control

Douglas C. Montgomery
Introduction to Statistical Quality Control Book PDF

Author : Douglas C. Montgomery
Publisher : John Wiley & Sons
Page : 773 pages
File Size : 40,6 Mb
Release : 2019-12-30
Category : Einführung
ISBN : 9781119657118

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Introduction to Statistical Quality Control by Douglas C. Montgomery Pdf

"Once solely the domain of engineers, quality control has become a vital business operation used to increase productivity and secure competitive advantage. Introduction to Statistical Quality Control offers a detailed presentation of the modern statistical methods for quality control and improvement. Thorough coverage of statistical process control (SPC) demonstrates the efficacy of statistically-oriented experiments in the context of process characterization, optimization, and acceptance sampling, while examination of the implementation process provides context to real-world applications. Emphasis on Six Sigma DMAIC (Define, Measure, Analyze, Improve and Control) provides a strategic problem-solving framework that can be applied across a variety of disciplines.Adopting a balanced approach to traditional and modern methods, this text includes coverage of SQC techniques in both industrial and non-manufacturing settings, providing fundamental knowledge to students of engineering, statistics, business, and management sciences.A strong pedagogical toolset, including multiple practice problems, real-world data sets and examples, provides students with a solid base of conceptual and practical knowledge."--

Six Sigma

Mikel Harry, Ph.D.,Richard Schroeder
Six Sigma Book PDF

Author : Mikel Harry, Ph.D.,Richard Schroeder
Publisher : Currency
Page : 317 pages
File Size : 50,8 Mb
Release : 2006-03-21
Category : Business & Economics
ISBN : 9780385494380

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Six Sigma by Mikel Harry, Ph.D.,Richard Schroeder Pdf

The extraordinary breakthrough management program--heralded by GE, Motorola, and AlliedSignal--that is sweeping corporate America with its unprecedented ability to achieve superior financial results. Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works. What is Six Sigma? It is first and foremost a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. While traditional quality programs have focused on detecting and correcting defects, Six Sigma encompasses something broader: It provides specific methods to re-create the process itself so that defects are never produced in the first place. Most companies operate at a three- to four-sigma level, where the cost of defects is roughly 20 to 30 percent of revenues. By approaching Six Sigma--fewer than one defect per 3.4 million opportunities--the cost of quality drops to less than 1 percent of sales. This is because the highest quality also results in the lowest costs. When GE reduced its costs from 20 percent to less than 10 percent, it saved a billion dollars in just two years--money that goes directly to the bottom line. This is the reason Wall Street and corporations as diverse as Sony, Ford, Nokia, Texas Instruments, Canon, Hitachi, Lockheed Martin, American Express, Toshiba, DuPont, and Polaroid have embarked on corporate-wide Six Sigma programs. Six Sigma should be of paramount importance to every forward-thinking executive and manager determined to make their company world-class in their industry.

Operations Management

Roberta S. Russell,Bernard W. Taylor
Operations Management Book PDF

Author : Roberta S. Russell,Bernard W. Taylor
Publisher : Unknown
Page : 776 pages
File Size : 42,9 Mb
Release : 2009
Category : Business logistics
ISBN : 0470233796

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Operations Management by Roberta S. Russell,Bernard W. Taylor Pdf

Featuring an ideal balance of managerial issues and quantitative techniques, this introduction to operations management keeps pace with current innovations and issues in the field. It presents the concepts clearly and logically, showing readers how OM relates to real business. The new edition also integrates the experiences of a real company throughout each chapter to clearly illustrate the concepts. Readers will find brief discussions on how the company manages areas such as inventory and forecasting to provide a real-world perspective.

The AMA Handbook of Project Management

Paul C. Dinsmore,Jeannette Cabanis-Brewin
The AMA Handbook of Project Management Book PDF

Author : Paul C. Dinsmore,Jeannette Cabanis-Brewin
Publisher : AMACOM
Page : 597 pages
File Size : 41,5 Mb
Release : 2014-06-12
Category : Business & Economics
ISBN : 9780814433409

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The AMA Handbook of Project Management by Paul C. Dinsmore,Jeannette Cabanis-Brewin Pdf

A must-read for any project management professional or student. Projects are the life blood of any organization. Revised to reflect the latest changes to A Guide to the Project Management Body of Knowledge (PMBOK(R)) and the Project Management Professional Exam(R), the fourth edition of The AMA Handbook of Project Management provides readers with a clear overview of a complex discipline. Covering everything from individual projects to programs and strategic alignment, it addresses: Project initiation and planning Communication and interpersonal skills Scheduling, budgeting and meeting business objectives Managing political and resource issues Implementing a PMO Measuring value and competencies. The book compiles essays and advice from the field's top professionals and features new chapters on stakeholder management, agile project management, program management, project governance, knowledge management, and more. Updated with fresh examples, case studies and solutions to specific project management dilemmas, it remains an essential reference to the critical concepts and theories all project managers must master.

Project Management for Mining

Robin J. Hickson,Terry L. Owen
Project Management for Mining Book PDF

Author : Robin J. Hickson,Terry L. Owen
Publisher : SME
Page : 666 pages
File Size : 49,8 Mb
Release : 2015-01-16
Category : Technology & Engineering
ISBN : 9780873354035

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Project Management for Mining by Robin J. Hickson,Terry L. Owen Pdf

Before You Ever Put the First Shovel in the Ground—This Book Could Be the Difference Between a Successful Mining Operation and a Money Pit Opening a successful new mine is a vastly complex undertaking entailing several years and millions to billions of dollars. In today’s world, when environmental and labor policies, regulatory compliance, and impact on the community must be factored in, you cannot afford to make a mistake. So the Society for Mining, Metallurgy & Exploration has created this road map for you. Written by two hands-on, in-the-trenches mining project managers with decades of experience who bring some of the world’s most successful, profitable mines into operation on time, within budget, and ethically, Project Management for Mining gives you step-by-step instructions in every process you are likely to encounter. Beginning with a discussion of mining ethics and governance, this clearly written handbook walks you through all the project management steps—defining the scope, performing prefeasibility and feasibility studies, gaining societal acceptance, minimizing the impact and risks, creating workable schedules and budgets, setting in place the project execution plan, assembling the human resources, hiring the contractors, and establishing project controls—and then on into the delivery of the engineering and design, construction, progress reviews, pre-launch commissioning, and ramping up for operation. Each chapter includes several useful aids such as figures, checklists, and flowcharts to guide you through every step, from conception through successful opening.

Lunar Sourcebook

Grant Heiken,David Vaniman,Bevan M. French
Lunar Sourcebook Book PDF

Author : Grant Heiken,David Vaniman,Bevan M. French
Publisher : CUP Archive
Page : 796 pages
File Size : 40,5 Mb
Release : 1991-04-26
Category : Science
ISBN : 0521334446

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Lunar Sourcebook by Grant Heiken,David Vaniman,Bevan M. French Pdf

The only work to date to collect data gathered during the American and Soviet missions in an accessible and complete reference of current scientific and technical information about the Moon.

8th European Medical and Biological Engineering Conference

Tomaz Jarm,Aleksandra Cvetkoska,Samo Mahnič-Kalamiza,Damijan Miklavcic
8th European Medical and Biological Engineering Conference Book PDF

Author : Tomaz Jarm,Aleksandra Cvetkoska,Samo Mahnič-Kalamiza,Damijan Miklavcic
Publisher : Springer Nature
Page : 1198 pages
File Size : 47,9 Mb
Release : 2020-11-29
Category : Technology & Engineering
ISBN : 9783030646103

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8th European Medical and Biological Engineering Conference by Tomaz Jarm,Aleksandra Cvetkoska,Samo Mahnič-Kalamiza,Damijan Miklavcic Pdf

This book aims at informing on new trends, challenges and solutions, in the multidisciplinary field of biomedical engineering. It covers traditional biomedical engineering topics, as well as innovative applications such as artificial intelligence in health care, tissue engineering , neurotechnology and wearable devices. Further topics include mobile health and electroporation-based technologies, as well as new treatments in medicine. Gathering the proceedings of the 8th European Medical and Biological Engineering Conference (EMBEC 2020), held on November 29 - December 3, 2020, in Portorož, Slovenia, this book bridges fundamental and clinically-oriented research, emphasizing the role of education, translational research and commercialization of new ideas in biomedical engineering. It aims at inspiring and fostering communication and collaboration between engineers, physicists, biologists, physicians and other professionals dealing with cutting-edge themes in and advanced technologies serving the broad field of biomedical engineering.

Handbook on Continuous Improvement Transformation

Aristide van Aartsengel,Selahattin Kurtoglu
Handbook on Continuous Improvement Transformation Book PDF

Author : Aristide van Aartsengel,Selahattin Kurtoglu
Publisher : Springer Science & Business Media
Page : 653 pages
File Size : 53,9 Mb
Release : 2013-04-11
Category : Business & Economics
ISBN : 9783642359019

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Handbook on Continuous Improvement Transformation by Aristide van Aartsengel,Selahattin Kurtoglu Pdf

This handbook provides a comprehensive and detailed framework for the implementation of "Continuous Improvement" and Lean Six Sigma in a professional project management environment. For this purpose the book brings together Lean Six Sigma and the PMBOK standard for project management. It provides an integrated approach, which can be used for both transactional and manufacturing businesses to better define ways to reduce costs, enhance processes ,and achieve faster implementation and new product or service development. The reader is guided carefully and reliably through the detailed procedures introduced in this book using a comprehensive, conceptual and practical well-balanced approach.

Results

Bruce A. Pasternack,Gary L. Neilson
Results Book PDF

Author : Bruce A. Pasternack,Gary L. Neilson
Publisher : Crown Business
Page : 265 pages
File Size : 49,6 Mb
Release : 2005-10-18
Category : Business & Economics
ISBN : 9780307337313

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Results by Bruce A. Pasternack,Gary L. Neilson Pdf

Every company has a personality. Does yours help or hinder your results? Does it make you fit for growth? Find out by taking the quiz that’s helped 50,000 people better understand their organizations at OrgDNA.com and to learn more about Organizational DNA. Just as you can understand an individual’s personality, so too can you understand a company’s type—what makes it tick, what’s good and bad about it. Results explains why some organizations bob and weave and roll with the punches to consistently deliver on commitments and produce great results, while others can’t leave their corner of the ring without tripping on their own shoelaces. Gary Neilson and Bruce Pasternack help you identify which of the seven company types you work for—and how to keep what’s good and fix what’s wrong. You’ll feel the shock of recognition (“That’s me, that’s my company”) as you find out whether your organization is: • Passive-Aggressive (“everyone agrees, smiles, and nods, but nothing changes”): entrenched underground resistance makes getting anything done like trying to nail Jell-O to the wall • Fits-and-Starts (“let 1,000 flowers bloom”): filled with smart people pulling in different directions • Outgrown (“the good old days meet a brave new world”): reacts slowly to market developments, since it’s too hard to run new ideas up the flagpole • Overmanaged (“we’re from corporate and we’re here to help”): more reporting than working, as managers check on their subordinates’ work so they can in turn report to their bosses • Just-in-Time (“succeeding, but by the skin of our teeth”): can turn on a dime and create real breakthroughs but also tends to burn out its best and brightest • Military Precision (“flying in formation”): executes brilliant strategies but usually does not deal well with events not in the playbook • Resilient (“as good as it gets”): flexible, forward-looking, and fun; bounces back when it hits a bump in the road and never, ever rests on its laurels For anyone who’s ever said, “Wow, that’s a great idea, but it’ll never happen here” or “Whew, we pulled it off again, but I’m tired of all this sprinting,” Results provides robust, practical ideas for becoming and remaining a resilient business. Also available as an eBook From the Hardcover edition.