Legendary Service The Key Is To Care

Author : Ken Blanchard,Victoria Halsey,Kathy Cuff
Publisher : McGraw Hill Professional
Page : 176 pages
File Size : 45,7 Mb
Release : 2014-04-18
Category : Business & Economics
ISBN : 9780071817851

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Legendary Service: The Key is to Care by Ken Blanchard,Victoria Halsey,Kathy Cuff Pdf

Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit

Author : John R. DiJulius
Publisher : Greenleaf Book Group
Page : 200 pages
File Size : 43,6 Mb
Release : 2015-01-06
Category : Business & Economics
ISBN : 9781626341302

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The Customer Service Revolution by John R. DiJulius Pdf

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

Author : Joseph A. Michelli
Publisher : McGraw Hill Professional
Page : 332 pages
File Size : 44,9 Mb
Release : 2008-07-01
Category : Business & Economics
ISBN : 9780071641630

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli Pdf

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

Author : Messaoud Benantar
Publisher : Springer Science & Business Media
Page : 281 pages
File Size : 46,7 Mb
Release : 2006-06-18
Category : Computers
ISBN : 9780387277165

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Access Control Systems by Messaoud Benantar Pdf

This essential resource for professionals and advanced students in security programming and system design introduces the foundations of programming systems security and the theory behind access control models, and addresses emerging access control mechanisms.

Author : Joyce C. Hall,Curtiss Anderson
Publisher : Hallmark Cards
Page : 234 pages
File Size : 50,6 Mb
Release : 1992
Category : Biography & Autobiography
ISBN : 0875296556

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When You Care Enough by Joyce C. Hall,Curtiss Anderson Pdf

The remarkable life story of the man who founded Hallmark Cards.

Author : Ulrich Boser
Publisher : Rodale Books
Page : 306 pages
File Size : 54,6 Mb
Release : 2019-09-03
Category : Self-Help
ISBN : 9780593135310

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Learn Better by Ulrich Boser Pdf

For centuries, experts have argued that learning was about memorizing information: You're supposed to study facts, dates, and details; burn them into your memory; and then apply that knowledge at opportune times. But this approach to learning isn’t nearly enough for the world that we live in today, and in Learn Better journalist and education researcher Ulrich Boser demonstrates that how we learn can matter just as much as what we learn. In this brilliantly researched book, Boser maps out the new science of learning, showing how simple techniques like comprehension check-ins and making material personally relatable can help people gain expertise in dramatically better ways. He covers six key steps to help you “learn how to learn,” all illuminated with fascinating stories like how Jackson Pollock developed his unique painting style and why an ancient Japanese counting device allows kids to do math at superhuman speeds. Boser’s witty, engaging writing makes this book feel like a guilty pleasure, not homework. Learn Better will revolutionize the way students and society alike approach learning and makes the case that being smart is not an innate ability—learning is a skill everyone can master. With Boser as your guide, you will be able to fully capitalize on your brain’s remarkable ability to gain new skills and open up a whole new world of possibilities.

Author : Denise Lee Yohn
Publisher : John Wiley & Sons
Page : 278 pages
File Size : 55,6 Mb
Release : 2014-01-07
Category : Business & Economics
ISBN : 9781118611258

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What Great Brands Do by Denise Lee Yohn Pdf

Discover proven strategies for building powerful, world-class brands It's tempting to believe that brands like Apple, Nike, and Zappos achieved their iconic statuses because of serendipity, an unattainable magic formula, or even the genius of a single visionary leader. However, these companies all adopted specific approaches and principles that transformed their ordinary brands into industry leaders. In other words, great brands can be built—and Denise Lee Yohn knows exactly how to do it. Delivering a fresh perspective, Yohn's What Great Brands Do teaches an innovative brand-as-business strategy that enhances brand identity while boosting profit margins, improving company culture, and creating stronger stakeholder relationships. Drawing from twenty-five years of consulting work with such top brands as Frito-Lay, Sony, Nautica, and Burger King, Yohn explains key principles of her brand-as-business strategy. Reveals the seven key principles that the world's best brands consistently implement Presents case studies that explore the brand building successes and failures of companies of all sizes including IBM, Lululemon, Chipotle Mexican Grill, and other remarkable brands Provides tools and strategies that organizations can start using right away Filled with targeted guidance for CEOs, COOs, entrepreneurs, and other organization leaders, What Great Brands Do is an essential blueprint for launching any brand to meteoric heights.

Author : Billy Bergin
Publisher : University of Hawaii Press
Page : 385 pages
File Size : 42,7 Mb
Release : 2003-05-14
Category : History
ISBN : 9780824863425

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Loyal to the Land by Billy Bergin Pdf

Loyal to the Land is a sweeping history of one of the United States' largest working ranches, the Big Island of Hawaii's Parker Ranch. Dr. Bergin chronicles the ranch from its establishment on two acres purchased for ten dollars by John Palmer Parker to the years following World War II and the beginning of a new era of family ranch management under Parker’s grandson, Richard Smart. In this wide-ranging and insightful book, illustrated with more than 250 historical photos, Dr. Bergin first discusses the important Hispanic vaquero roots of ranching in Hawaii. He then relates the histories of the five foundation families, providing rich and detailed information on key members who contributed to the Ranch's success. The balance of the book examines every aspect of Parker Ranch development: management, labor, improvements and diversification of livestock, veterinary and animal care programs, and the Ranch’s role and influence on the Big Island and the state.

Author : Richard Williams,Crystal Rasmussen
Publisher : Bloomsbury Caravel
Page : 65 pages
File Size : 55,7 Mb
Release : 2019-02-12
Category : Games & Activities
ISBN : 9781448216994

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Dragtastic by Richard Williams,Crystal Rasmussen Pdf

Can you build your ideal queen? Select fabulous dresses, wigs and shoes? Is she chunky yet funky or a 7ft glamazon? Including stickers and colouring, a Drag Name calculator and fabulous facts, quirky quotes and stunning figures about all things drag. Drag has always influenced mainstream pop culture, but because of its underground roots, many aspects bled through into popular, mainstream culture without credit. Things have improved for this next generation of young queens, RuPaul's Drag Race has taken drag culture beyond its radical roots. Originally a staple of gay bars drag has now extended from its LGBTQ fan base into the mainstream. Regularly cited as the smartest reality show on TV, the latest season moved to VH1 in the US and Netflix in the UK (and taking 8 Emmy nominations/3 wins for the latest series) drag has never been bigger or more popular. Fun, fabulous, funny gift book.

Author : Paolo D'Agostini
Publisher : Unknown
Page : 0 pages
File Size : 43,9 Mb
Release : 2013
Category : Motion pictures
ISBN : 8854406961

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Legendary Movies by Paolo D'Agostini Pdf

Explores 145 movies chosen from among the most beautiful, the most imaginative, the most surprising, and also the most successful in the history of cinema, from Cabiria to The artist.

Author : Ken Blanchard
Publisher : FT Press
Page : 371 pages
File Size : 49,7 Mb
Release : 2018-11-08
Category : Business & Economics
ISBN : 9780134857589

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Leading at a Higher Level by Ken Blanchard Pdf

40 Years of Breakthrough Leadership Insights in One Extraordinary Book! From The One Minute Manager® to Raving Fans, Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them. For 40 years, The Ken Blanchard Companies® has helped thousands of organizations become more people oriented, customer centered, performance driven, and socially responsible. Now, in this fully updated third edition of Leading at a Higher Level, Blanchard and his colleagues bring together all they’ve learned about world-class leadership, including brand new chapters on building a high-trust workplace, collaborating for high performance, driving success through mentoring, and leading at the organizational level. You’ll discover how to create targets and visions based on the “quadruple bottom line” and make sure people know who you are, where you’re going, and the values that will guide your journey. Leading at a Higher Level presents the definitive discussion about using SLII®–the most widely used leadership model in the world–to lead yourself, individuals, teams, and entire organizations. More important, you’ll learn how to dig deep within, discover the personal “leadership point of view” all great leaders possess, and apply it throughout your entire life. This book will guide you, inspire you, provoke you, and be your touchstone. Discover how to... Go beyond the short term and zero in on the right target and vision Eliminate the gap between your company’s stated values and actual behavior Deliver legendary, maniacal customer service and earn raving fans Truly empower your people and unleash their incredible potential Create a coaching culture that boosts performance at every level Ground your leadership in humility and focus on the greater good Leading at a Higher Level is for everyone who wants to become a better leader in any company, any organization, any area of life. “Leading at a Higher Level makes clear that respect and integrity aren’t pleasant-sounding options; they are essential criteria for an organization’s survival. As inspiring as it is instructive, this book belongs in every leader’s core curriculum.” –WARREN BENNIS, bestselling author of Leaders and On Becoming a Leader “If you want to have a great company, you don’t have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching.” –HORST SCHULZE, Vice President and CEO, The West Paces Hotel Group, LLC; Founding and former President & COO, The Ritz-Carlton Hotel Company, LLC

Author : Kasey Compton
Publisher : Unknown
Page : 196 pages
File Size : 43,7 Mb
Release : 2021-07-19
Category : Electronic
ISBN : 1736211900

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Fix This Next for Healthcare Providers by Kasey Compton Pdf

The biggest barrier all entrepreneurs face is the insurmountable number of problems their business has, coupled with the lack of time to find solutions to them all. They are trapped in the mindset that in order to be successful they must do everything. When in reality, they only need to do the one thing that will make the most impact in moving their business towards profitability.Healthcare professionals often think they're ill-equipped to operate their business, when in reality, they are the best suited for this role because of their background. Healthcare professionals have the training to assess, diagnose, and treat patients to help them reach their wellness goals and those are the same skills needed to operate a successful business. A business is like a patient, you just have to treat it that way!Fix This Next for Healthcare Providers gives healthcare entrepreneurs a diagnostic assessment tool, the Healthcare Hierarchy of Needs, that can help them identify their business's diagnosis. Once the diagnosis has been determined, they can design a treatment plan for their business, just like they would with a patient. With this plan in place, they will be able to ensure accountability and work in a deliberate and focused way to achieve their desired outcome.In order to move your practice forward, you must address the right problem at the right time. Not all the problems, all the time! You don't need to ditch your life to design the practice of your dreams.

Author : Ken Blanchard
Publisher : Unknown
Page : 128 pages
File Size : 48,8 Mb
Release : 1996-01-01
Category : Electronic
ISBN : 0999902180

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Legendary Service by Ken Blanchard Pdf

Author : PenZen Summaries
Publisher : by Mocktime Publication
Page : 14 pages
File Size : 45,9 Mb
Release : 2022-11-28
Category : Study Aids
ISBN : 8210379456XXX

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Summary of Legendary Service – [Review Keypoints and Take-aways] by PenZen Summaries Pdf

The summary of Legendary Service – The Key Is To Care presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of Legendary Service provides an overview of the fundamentals of excellent customer service as well as specific instructions on how these can be applied in a business setting. If you follow this model, you will definitely be able to improve your company's overall performance. This is due to the fact that interacting with customers is an essential component of almost every business. Legendary Service summary includes the key points and important takeaways from the book Legendary Service by Ken Blanchard, Kathy Cuff and Vicki Halsey. Disclaimer: 1. This summary is meant to preview and not to substitute the original book. 2. We recommend, for in-depth study purchase the excellent original book. 3. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 4. If original author/publisher wants us to remove this summary, please contact us at [email protected].

Author : Kevin Freiberg,Jackie Freiberg
Publisher : Currency
Page : 386 pages
File Size : 45,5 Mb
Release : 1998-02-17
Category : Business & Economics
ISBN : 9780767901840

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Nuts! by Kevin Freiberg,Jackie Freiberg Pdf

Twenty-five years ago, Herb Kelleher reinvented air travel when he founded Southwest Airlines, where the planes are painted like killer whales, a typical company maxim is "Hire people with a sense of humor," and in-flight meals are never served--just sixty million bags of peanuts a year. By sidestepping "reengineering," "total quality management," and other management philosophies and employing its own brand of business success, Kelleher's airline has turned a profit for twenty-four consecutive years and seen its stock soar 300 percent since 1990. Today, Southwest is the safest airline in the world and ranks number one in the industry for service, on-time performance, and lowest employee turnover rate; and Fortune magazine has twice ranked Southwest one of the ten best companies to work for in America. How do they do it? With unlimited access to the people and inside documents of Southwest Airlines, authors Kevin and Jackie Freiberg share the secrets behind the greatest success story in commercial aviation. Read it and discover how to transfer the Southwest inspiration to your own business and personal life.