Leveraging Digital Innovation For Governance Public Administration And Citizen Services

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Leveraging Digital Innovation for Governance, Public Administration, and Citizen Services: Emerging Research and Opportunities

Vij Mali, Nidhi
Leveraging Digital Innovation for Governance Public Administration and Citizen Services Emerging Research and Opportunities Book PDF

Author : Vij Mali, Nidhi
Publisher : IGI Global
Page : 194 pages
File Size : 55,7 Mb
Release : 2019-08-16
Category : Political Science
ISBN : 9781522554134

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Leveraging Digital Innovation for Governance, Public Administration, and Citizen Services: Emerging Research and Opportunities by Vij Mali, Nidhi Pdf

Digital innovations are often non-linear, non-incremental, and perhaps at times, disruptive processes that have transformed private as well as public service delivery. The rise of digitization has not only overhauled the governance system and enabled greater government-citizen engagement but has also revolutionized public administration. For public organizations to thrive, it is imperative to understand the challenges and applications that digitization can create for the development, deployment, and management of public service processes. Leveraging Digital Innovation for Governance, Public Administration, and Citizen Services: Emerging Research and Opportunities is a comprehensive research book that combines theory and practice, reflecting on public administrative governance and citizen engagement implications of digital innovations and strategies, and how and when they can make a difference in the area of digital application in public administration. Highlighting topics such as e-government, electronic payments, and text mining, this publication is ideal for public administrators, policymakers, government officials, executives, administrators, researchers, academicians, and practitioners in the fields of computer science, information technology, citizen engagement, public management, and governance.

Digital Government

Svenja Falk,Andrea Römmele,Michael Silverman
Digital Government Book PDF

Author : Svenja Falk,Andrea Römmele,Michael Silverman
Publisher : Springer
Page : 196 pages
File Size : 47,6 Mb
Release : 2016-11-09
Category : Law
ISBN : 9783319387956

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Digital Government by Svenja Falk,Andrea Römmele,Michael Silverman Pdf

This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented examine different digital projects by looking at their impact as well as their alignment with their national governments’ digital strategies. The contributors assess the current state of digital government, analyze the contribution of digital technologies in achieving outcomes for citizens, discuss ways to measure digitalization and address the question of how governments oversee the legal and regulatory obligations of information technology. The book argues that most countries formulate good strategies for digital government, but do not effectively prescribe and implement corresponding policies and programs. Showing specific programs that deliver results can help policy makers, knowledge specialists and public-sector researchers to develop best practices for future national strategies.

E-Government in Canada

Jeffrey Roy
E Government in Canada Book PDF

Author : Jeffrey Roy
Publisher : University of Ottawa Press
Page : 397 pages
File Size : 41,9 Mb
Release : 2006-05-01
Category : Political Science
ISBN : 9780776618609

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E-Government in Canada by Jeffrey Roy Pdf

The rapid expansion of the Internet has fueled the emergence of electronic government at all levels in Canada. E-government's first decade featured online service underpinned by a technically secure infrastructure. This service-security nexus entails internal governance reforms aimed at realizing more customer-centric delivery via integration and coordination across departments and agencies. Yet, as online networking has become more pervasive and public demands for participation rise, pressures for greater openness and accountability intensify. The result is widening experimentation with online democracy. The e-governance focus is thus shifting toward issues of transparency and trust - and new possibilities for re-conceptualizing how power is organized and deployed. In sum, the prospects for digital transformation involve the interplay of these four dimensions: service, security, transparency and trust. This book identifies the main drivers of e-government, assesses the responses of Canada's public sector to date, and sketches out the major challenges and choices that lie ahead. The findings will be of interest to those studying or working in the world of public sector management and e-governance.

Managing Digital Governance

Yu-Che Chen
Managing Digital Governance Book PDF

Author : Yu-Che Chen
Publisher : Routledge
Page : 400 pages
File Size : 40,8 Mb
Release : 2017-07-20
Category : Political Science
ISBN : 9781351801348

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Managing Digital Governance by Yu-Che Chen Pdf

Managing Digital Governance provides public administrators with a comprehensive, integrated framework and specific techniques for making the most of digital innovation to advance public values. The book focuses on the core issues that public administrators face when using information and communication technologies (ICTs) to produce and deliver public service, and to facilitate democratic governance, including efficiency, effectiveness, transparency, and accountability. Offering insight into effectively managing growing complexity and fragmentation in digital technology, this book provides practical management strategies to address external and internal challenges of digital governance. External challenges include digital inclusiveness, open government, and citizen-centric government; internal ones include information and knowledge management, risk management for digital security and privacy, and performance management of information technologies. Unique in its firm grounding in public administration and management literature and its synergistic combination of theory and practice, Managing Digital Governance identifies future trends and ways to develop corresponding capacity while offering enduring lessons and time-tested digital governance management strategies. This book will serve as an invaluable resource for students, scholars, and practitioners in public administration, management, and governance who aspire to become leaders equipped to leverage digital technologies to advance public governance.

Innovative Perspectives on Public Administration in the Digital Age

Manoharan, Aroon P.,McQuiston, James
Innovative Perspectives on Public Administration in the Digital Age Book PDF

Author : Manoharan, Aroon P.,McQuiston, James
Publisher : IGI Global
Page : 332 pages
File Size : 46,5 Mb
Release : 2018-05-25
Category : Political Science
ISBN : 9781522559672

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Innovative Perspectives on Public Administration in the Digital Age by Manoharan, Aroon P.,McQuiston, James Pdf

As governments worldwide are entering the digital age, there are increasing expectations from citizens and stakeholders for a more responsive, efficient, and open government. Innovations in information technology and web technologies can facilitate these changes. Innovative Perspectives on Public Administration in the Digital Age is a critical scholarly resource that examines the prevalence of e-government and the advancements of information systems to facilitate a government that is more open and accessible to citizens and businesses. Highlighting coverage on a broad range of topics such as online civic engagement, e-petition, and privacy and security, this publication is geared toward academicians, practitioners, and government officials seeking current and relevant research on the use of online and technological systems for the advancement of government and public policy.

Digital Governance

Michael E. Milakovich
Digital Governance Book PDF

Author : Michael E. Milakovich
Publisher : Routledge
Page : 531 pages
File Size : 45,8 Mb
Release : 2012-04-23
Category : Political Science
ISBN : 9781136718977

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Digital Governance by Michael E. Milakovich Pdf

The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.

Citizen Empowerment Through Digital Transformation in Government

Neeta Verma
Citizen Empowerment Through Digital Transformation in Government Book PDF

Author : Neeta Verma
Publisher : Chapman & Hall/CRC
Page : 28 pages
File Size : 40,9 Mb
Release : 2021-12-30
Category : Computers
ISBN : 1003111351

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Citizen Empowerment Through Digital Transformation in Government by Neeta Verma Pdf

Technological innovations across the globe are bringing profound change to our society. Governments around the world are experiencing and embracing this technology-led shift. New platforms, emerging technologies, customizable products, and changing citizen demand and outlook towards government services are reshaping the whole journey. When it comes to the application of Information and Communication Technologies (ICT) in any sector, the Government of India has emerged as an early adopter of these technologies and has also focused on last-mile delivery of citizen-centric services. Citizen Empowerment through Digital Transformation in Government takes us through the four-decade long transformational journey of various key sectors in India where ICT has played a major role in reimagining government services to citizens across the country. It touches upon the emergence of the National Informatics Centre as a premier technology institution of the Government of India and its collaborative efforts with the Central, State Governments, as well as the District level administration, to deliver best-in-class solutions. Inspiring and informative, the book is filled with real-life transformation stories that have helped to lead the people and the Government of India to realize their vision of a digitally empowered nation.

Building Digital Government Strategies

Rodrigo Sandoval-Almazán,Luis F. Luna-Reyes,Dolores E. Luna-Reyes,J. Ramon Gil-Garcia,Gabriel Puron-Cid,Sergio Picazo-Vela
Building Digital Government Strategies Book PDF

Author : Rodrigo Sandoval-Almazán,Luis F. Luna-Reyes,Dolores E. Luna-Reyes,J. Ramon Gil-Garcia,Gabriel Puron-Cid,Sergio Picazo-Vela
Publisher : Springer
Page : 114 pages
File Size : 50,9 Mb
Release : 2017-08-01
Category : Law
ISBN : 9783319603483

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Building Digital Government Strategies by Rodrigo Sandoval-Almazán,Luis F. Luna-Reyes,Dolores E. Luna-Reyes,J. Ramon Gil-Garcia,Gabriel Puron-Cid,Sergio Picazo-Vela Pdf

This book provides key strategic principles and best practices to guide the design and implementation of digital government strategies. It provides a series of recommendations and findings to think about IT applications in government as a platform for information, services and collaboration, and strategies to avoid identified pitfalls. Digital government research suggests that information technologies have the potential to generate immense public value and transform the relationships between governments, citizens, businesses and other stakeholders. However, developing innovative and high impact solutions for citizens hinges on the development of strategic institutional, organizational and technical capabilities. Thus far, particular characteristics and problems of the public sector organization promote the development of poorly integrated and difficult to maintain applications. For example, governments maintain separate applications for open data, transparency, and public services, leading to duplication of efforts and a waste of resources. The costs associated with maintaining such sets of poorly integrated systems may limit the use of resources to future projects and innovation. This book provides best practices and recommendations based on extensive research in both Mexico and the United States on how governments can develop a digital government strategy for creating public value, how to finance digital innovation in the public sector, how to building successful collaboration networks and foster citizen engagement, and how to correctly implement open government projects and open data. It will be of interest to researchers, practitioners, students, and public sector IT professionals that work in the design and implementation of technology-based projects and programs.

Government Digital

Alex Benay
Government Digital Book PDF

Author : Alex Benay
Publisher : Dundurn
Page : 216 pages
File Size : 45,7 Mb
Release : 2018-09-15
Category : Business & Economics
ISBN : 9781459742086

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Government Digital by Alex Benay Pdf

Governments all over the world are consistently outpaced by digital change, and are falling behind. Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting — all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital? Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts — including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University — Government Digital lays down a blueprint for this radical change.

Digital Government and Public Management

J. Ramon Gil-Garcia,Sharon S. Dawes,Theresa A. Pardo
Digital Government and Public Management Book PDF

Author : J. Ramon Gil-Garcia,Sharon S. Dawes,Theresa A. Pardo
Publisher : Routledge
Page : 171 pages
File Size : 44,7 Mb
Release : 2021-12-26
Category : Business & Economics
ISBN : 9781000535945

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Digital Government and Public Management by J. Ramon Gil-Garcia,Sharon S. Dawes,Theresa A. Pardo Pdf

In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government institutions. At the same time, universal needs for human and social development, environmental protection, commercial and financial stability, and scientific and technological advancement demand governmental attention. In this complex and changing environment, governments are still expected to provide for the public good through legal and political processes, and public programs and services. Digital transformation, electronic government, government 2.0, and electronic governance are just some of the labels used to characterize the ideas and actions that underlie adaptation, transformation, and reform efforts. This book contributes to the ongoing dialog within the digital government research and practice community by addressing leadership and management challenges through the interplay of five interconnected themes: management, policy, technology, data, and context. These themes are evident in a wide range of topics including policy informatics, smart cities, cross-boundary information sharing, service delivery, and open government, among others. Accordingly, it includes chapters that explore these themes conceptually and empirically and that emphasize the importance of context, the need for cross‐boundary thinking and action, a public value approach to performance, and the multi‐dimensional capabilities necessary to succeed in a dynamic, multi‐stakeholder environment. The chapters in this book were originally published as a special issue of the journal, Public Management Review.

Global E-governance

Jirapon Tubtimhin,G. Russell Pipe
Global E governance Book PDF

Author : Jirapon Tubtimhin,G. Russell Pipe
Publisher : IOS Press
Page : 248 pages
File Size : 49,9 Mb
Release : 2009
Category : Computers
ISBN : 9781607500254

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Global E-governance by Jirapon Tubtimhin,G. Russell Pipe Pdf

Governments are being transformed at every level due to advances in technology and innovative programs that open vast opportunities for delivery of public services, interact with citizens and business, and promote democracy. Part of the Global e-Governance series, this title focuses on advancing e-governance through innovation and leadership.

Digital Governance

Michael E. Milakovich
Digital Governance Book PDF

Author : Michael E. Milakovich
Publisher : Routledge
Page : 474 pages
File Size : 44,8 Mb
Release : 2021-09-27
Category : Political Science
ISBN : 9781000456219

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Digital Governance by Michael E. Milakovich Pdf

The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.

How Can Digital Technologies Improve Public Services and Governance?

Nagy K. Hanna
How Can Digital Technologies Improve Public Services and Governance Book PDF

Author : Nagy K. Hanna
Publisher : Business Expert Press
Page : 160 pages
File Size : 50,9 Mb
Release : 2017-04-04
Category : Business & Economics
ISBN : 9781631578144

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How Can Digital Technologies Improve Public Services and Governance? by Nagy K. Hanna Pdf

This book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author explains with real cases how ICT can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. This book details the importance of understanding the social, political, and institutional contexts and the policies that might scale up ICT for governance and public service improvement.

Research Anthology on Citizen Engagement and Activism for Social Change

Management Association, Information Resources
Research Anthology on Citizen Engagement and Activism for Social Change Book PDF

Author : Management Association, Information Resources
Publisher : IGI Global
Page : 1611 pages
File Size : 45,8 Mb
Release : 2021-11-26
Category : Political Science
ISBN : 9781668437070

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Research Anthology on Citizen Engagement and Activism for Social Change by Management Association, Information Resources Pdf

Activism and the role everyday people play in making a change in society are increasingly popular topics in the world right now, especially as younger generations begin to speak out. From traditional protests to activities on college campuses, to the use of social media, more individuals are finding accessible platforms with which to share their views and become more actively involved in politics and social welfare. With the emergence of new technologies and a spotlight on important social issues, people are able to become more involved in society than ever before as they fight for what they believe. It is essential to consider the recent trends, technologies, and movements in order to understand where society is headed in the future. The Research Anthology on Citizen Engagement and Activism for Social Change examines a plethora of innovative research surrounding social change and the various ways citizens are involved in shaping society. Covering topics such as accountability, social media, voter turnout, and leadership, it is an ideal work for activists, sociologists, social workers, politicians, public administrators, sociologists, journalists, policymakers, social media analysts, government administrators, academicians, researchers, practitioners, and students.

Digital Government and Achieving E-Public Participation: Emerging Research and Opportunities

Rodríguez Bolívar, Manuel Pedro,Cortés Cediel, María Elicia
Digital Government and Achieving E Public Participation Emerging Research and Opportunities Book PDF

Author : Rodríguez Bolívar, Manuel Pedro,Cortés Cediel, María Elicia
Publisher : IGI Global
Page : 258 pages
File Size : 54,5 Mb
Release : 2020-06-25
Category : Political Science
ISBN : 9781799815280

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Digital Government and Achieving E-Public Participation: Emerging Research and Opportunities by Rodríguez Bolívar, Manuel Pedro,Cortés Cediel, María Elicia Pdf

The development of social technologies has brought about a new era of political planning and government interactions. In addition to reducing costs in city resource management, ICT and social media can be used in emergency situations as a mechanism for citizen engagement, to facilitate public administration communication, etc. In spite of all these advantages, the application of technologies by governments and the public sector has also fostered debate in terms of cyber security due to the vulnerabilities and risks that can befall different stakeholders. It is necessary to review the most recent research about the implementation of ICTs in the public sector with the aim of understanding both the strengths and the vulnerabilities that the management models can entail. Digital Government and Achieving E-Public Participation: Emerging Research and Opportunities is a collection of innovative research on the methods and applications of ICT implementation in the public sector that seeks to allow readers to understand how ICTs have forced public administrations to undertake reforms to both their workflow and their means of interacting with citizens. While highlighting topics including e-government, emergency communications, and urban planning, this book is ideally designed for government officials, public administrators, public managers, policy holders, policymakers, public consultants, professionals, academicians, students, and researchers seeking current research on the digital communication channels between elected officials and the citizens they represent.