How Can Digital Technologies Improve Public Services And Governance

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How Can Digital Technologies Improve Public Services and Governance?

Nagy K. Hanna
How Can Digital Technologies Improve Public Services and Governance Book PDF

Author : Nagy K. Hanna
Publisher : Business Expert Press
Page : 160 pages
File Size : 50,5 Mb
Release : 2017-04-04
Category : Business & Economics
ISBN : 9781631578144

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How Can Digital Technologies Improve Public Services and Governance? by Nagy K. Hanna Pdf

This book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author explains with real cases how ICT can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. This book details the importance of understanding the social, political, and institutional contexts and the policies that might scale up ICT for governance and public service improvement.

Digital Governance

Michael E. Milakovich
Digital Governance Book PDF

Author : Michael E. Milakovich
Publisher : Routledge
Page : 531 pages
File Size : 42,7 Mb
Release : 2012-04-23
Category : Political Science
ISBN : 9781136718977

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Digital Governance by Michael E. Milakovich Pdf

The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.

Digital Governance

Michael E. Milakovich
Digital Governance Book PDF

Author : Michael E. Milakovich
Publisher : Routledge
Page : 474 pages
File Size : 47,6 Mb
Release : 2021-09-27
Category : Political Science
ISBN : 9781000456219

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Digital Governance by Michael E. Milakovich Pdf

The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.

Digital Government

Svenja Falk,Andrea Römmele,Michael Silverman
Digital Government Book PDF

Author : Svenja Falk,Andrea Römmele,Michael Silverman
Publisher : Springer
Page : 196 pages
File Size : 41,7 Mb
Release : 2016-11-09
Category : Law
ISBN : 9783319387956

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Digital Government by Svenja Falk,Andrea Römmele,Michael Silverman Pdf

This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented examine different digital projects by looking at their impact as well as their alignment with their national governments’ digital strategies. The contributors assess the current state of digital government, analyze the contribution of digital technologies in achieving outcomes for citizens, discuss ways to measure digitalization and address the question of how governments oversee the legal and regulatory obligations of information technology. The book argues that most countries formulate good strategies for digital government, but do not effectively prescribe and implement corresponding policies and programs. Showing specific programs that deliver results can help policy makers, knowledge specialists and public-sector researchers to develop best practices for future national strategies.

Are We There Yet?

Martin Stewart-Weeks,Simon Cooper
Are We There Yet Book PDF

Author : Martin Stewart-Weeks,Simon Cooper
Publisher : Public Purpose
Page : 247 pages
File Size : 41,7 Mb
Release : 2019-07-01
Category : Computers
ISBN : 9780648510765

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Are We There Yet? by Martin Stewart-Weeks,Simon Cooper Pdf

Digital transformation across the public sector has stalled. After over 25 years of considerable time, money, and effort at national, state, and local levels, we’re still not 'there' yet. The reason is that successive waves of investment in digital transformation have focused largely on improving the transactional functions and activities of government. They have failed to embrace a bigger challenge - the need for governing and government to rethink a new 'theory of the business' - which that same revolution has caused and to which it is an inescapable part of the answer. This is a unique, timely, and distinctly Australian look at a global phenomenon by two 'reflective practitioners'. Their personal and practical experience of digital transformation in government and the public sector in Australia suggests it is a story missing half its plot. Packed full of insights from government and digital leaders from around Australia and across the world, this is a much-needed practical guide for public servants and leaders in any jurisdiction. It contains insights and ideas about the way digital technologies, and their associated tools, platforms, and cultures, are changing the business of governing and the design and delivery of public policy and services. "Are We There Yet? lucidly diagnoses how digital technologies, including AI and big data, are transforming the role of the public servant and the project of governance itself. Stewart-Weeks and Cooper describe the important shift from power to problem-solving and explain how to harness digital transformation to make government work better for all of us.” - Beth Noveck, author of Wiki Government, former Deputy Chief Technology Officer in the Obama White House, Professor in Technology, Culture & Society, New York University and Chief Innovation Officer for New Jersey "I've read a lot about the potential impact of digital technology on public services … this is the first book to persuade me that the power of digital, properly conceived, really can transform the nature of democratic governance." - Professor Peter Shergold AC, Chancellor, Western Sydney University, Former Secretary, Department of Prime Minister and Cabinet

Digital Government and Public Management

J. Ramon Gil-Garcia,Sharon S. Dawes,Theresa A. Pardo
Digital Government and Public Management Book PDF

Author : J. Ramon Gil-Garcia,Sharon S. Dawes,Theresa A. Pardo
Publisher : Routledge
Page : 171 pages
File Size : 41,6 Mb
Release : 2021-12-26
Category : Business & Economics
ISBN : 9781000535945

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Digital Government and Public Management by J. Ramon Gil-Garcia,Sharon S. Dawes,Theresa A. Pardo Pdf

In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government institutions. At the same time, universal needs for human and social development, environmental protection, commercial and financial stability, and scientific and technological advancement demand governmental attention. In this complex and changing environment, governments are still expected to provide for the public good through legal and political processes, and public programs and services. Digital transformation, electronic government, government 2.0, and electronic governance are just some of the labels used to characterize the ideas and actions that underlie adaptation, transformation, and reform efforts. This book contributes to the ongoing dialog within the digital government research and practice community by addressing leadership and management challenges through the interplay of five interconnected themes: management, policy, technology, data, and context. These themes are evident in a wide range of topics including policy informatics, smart cities, cross-boundary information sharing, service delivery, and open government, among others. Accordingly, it includes chapters that explore these themes conceptually and empirically and that emphasize the importance of context, the need for cross‐boundary thinking and action, a public value approach to performance, and the multi‐dimensional capabilities necessary to succeed in a dynamic, multi‐stakeholder environment. The chapters in this book were originally published as a special issue of the journal, Public Management Review.

OECD Digital Government Studies Digital Government in Peru Working Closely with Citizens

OECD
OECD Digital Government Studies Digital Government in Peru Working Closely with Citizens Book PDF

Author : OECD
Publisher : OECD Publishing
Page : 84 pages
File Size : 40,9 Mb
Release : 2019-06-27
Category : Electronic
ISBN : 9789264726840

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OECD Digital Government Studies Digital Government in Peru Working Closely with Citizens by OECD Pdf

This digital government study explores the state of the digitalisation of the public sector in Peru. It addresses recent efforts to build an institutional and legal framework to support the digital transformation of the public sector. It also discusses the design and delivery of, and access to, public services, and the role that digital technologies can play in improving them. Finally, this report assesses the state of data governance and open data in Peru’s public sector.

Building Digital Government Strategies

Rodrigo Sandoval-Almazán,Luis F. Luna-Reyes,Dolores E. Luna-Reyes,J. Ramon Gil-Garcia,Gabriel Puron-Cid,Sergio Picazo-Vela
Building Digital Government Strategies Book PDF

Author : Rodrigo Sandoval-Almazán,Luis F. Luna-Reyes,Dolores E. Luna-Reyes,J. Ramon Gil-Garcia,Gabriel Puron-Cid,Sergio Picazo-Vela
Publisher : Springer
Page : 114 pages
File Size : 52,5 Mb
Release : 2017-08-01
Category : Law
ISBN : 9783319603483

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Building Digital Government Strategies by Rodrigo Sandoval-Almazán,Luis F. Luna-Reyes,Dolores E. Luna-Reyes,J. Ramon Gil-Garcia,Gabriel Puron-Cid,Sergio Picazo-Vela Pdf

This book provides key strategic principles and best practices to guide the design and implementation of digital government strategies. It provides a series of recommendations and findings to think about IT applications in government as a platform for information, services and collaboration, and strategies to avoid identified pitfalls. Digital government research suggests that information technologies have the potential to generate immense public value and transform the relationships between governments, citizens, businesses and other stakeholders. However, developing innovative and high impact solutions for citizens hinges on the development of strategic institutional, organizational and technical capabilities. Thus far, particular characteristics and problems of the public sector organization promote the development of poorly integrated and difficult to maintain applications. For example, governments maintain separate applications for open data, transparency, and public services, leading to duplication of efforts and a waste of resources. The costs associated with maintaining such sets of poorly integrated systems may limit the use of resources to future projects and innovation. This book provides best practices and recommendations based on extensive research in both Mexico and the United States on how governments can develop a digital government strategy for creating public value, how to finance digital innovation in the public sector, how to building successful collaboration networks and foster citizen engagement, and how to correctly implement open government projects and open data. It will be of interest to researchers, practitioners, students, and public sector IT professionals that work in the design and implementation of technology-based projects and programs.

Digital Governance

Michael E. Milakovich
Digital Governance Book PDF

Author : Michael E. Milakovich
Publisher : Routledge
Page : 377 pages
File Size : 53,5 Mb
Release : 2012-04-23
Category : Political Science
ISBN : 9781136718984

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Digital Governance by Michael E. Milakovich Pdf

The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.

OECD Digital Government Studies Digital Government Review of Morocco Laying the Foundations for the Digital Transformation of the Public Sector in Morocco

OECD
OECD Digital Government Studies Digital Government Review of Morocco Laying the Foundations for the Digital Transformation of the Public Sector in Morocco Book PDF

Author : OECD
Publisher : OECD Publishing
Page : 132 pages
File Size : 47,6 Mb
Release : 2018-07-09
Category : Electronic
ISBN : 9789264298729

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OECD Digital Government Studies Digital Government Review of Morocco Laying the Foundations for the Digital Transformation of the Public Sector in Morocco by OECD Pdf

This review analyses the efforts under way to integrate digital technologies in the public sector, and provides policy advice to support the Kingdom of Morocco in implementing a strategic digital government policy.

Scientific Foundations of Digital Governance and Transformation

Yannis Charalabidis,Leif Skiftenes Flak,Gabriela Viale Pereira
Scientific Foundations of Digital Governance and Transformation Book PDF

Author : Yannis Charalabidis,Leif Skiftenes Flak,Gabriela Viale Pereira
Publisher : Springer Nature
Page : 447 pages
File Size : 41,7 Mb
Release : 2022-03-02
Category : Law
ISBN : 9783030929459

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Scientific Foundations of Digital Governance and Transformation by Yannis Charalabidis,Leif Skiftenes Flak,Gabriela Viale Pereira Pdf

This book provides the latest research advancements and findings for the scientific systematization of knowledge regarding digital governance and transformation, such as core concepts, foundational principles, theories, methodologies, architectures, assessment frameworks and future directions. It brings forward the ingredients of this new domain, proposing its needed formal and systematic tools, exploring its relation with neighbouring scientific domains and finally prescribing the next steps for laying the foundations of a new science. The book is structured into three main areas. The first section focuses on contributions towards the purpose, ingredients and structure of the scientific foundations of digital transformation in the public sector. The second looks at the identification and description of domain's scientific problems with a view to stabilizing research products, assessment methods and tools in a reusable, extendable and sustainable manner. The third envisions a pathway for future research to tackle broader governance problems via the applications of information and communication technologies in combination with innovative approaches from neighbouring scientific domains. Contributing to the analysis of the scientific perspectives of digital governance and digital transformation, this book will be an indispensable tool for students, researchers and practitioners interested in digital governance, digital transformation, information systems, as well as ICT industry experts and policymakers charged with the design, deployment and implementation of public sector information systems.

The Path to Becoming a Data-Driven Public Sector

Oecd,Organisation for Economic Co-operation and Development
The Path to Becoming a Data Driven Public Sector Book PDF

Author : Oecd,Organisation for Economic Co-operation and Development
Publisher : Org. for Economic Cooperation & Development
Page : 168 pages
File Size : 40,6 Mb
Release : 2019-11-28
Category : Electronic
ISBN : 9264517952

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The Path to Becoming a Data-Driven Public Sector by Oecd,Organisation for Economic Co-operation and Development Pdf

Twenty-first century governments must keep pace with the expectations of their citizens and deliver on the promise of the digital age. Data-driven approaches are particularly effective for meeting those expectations and rethinking the way governments and citizens interact. This report highlights the important role data can play in creating conditions that improve public services, increase the effectiveness of public spending and inform ethical and privacy considerations. It presents a data-driven public sector framework that can help countries or organisations assess the elements needed for using data to make better-informed decisions across public sectors.

Digital Government at Work

Ian McLoughlin,Rob Wilson,Mike Martin
Digital Government at Work Book PDF

Author : Ian McLoughlin,Rob Wilson,Mike Martin
Publisher : Oxford University Press
Page : 233 pages
File Size : 42,6 Mb
Release : 2013-07-04
Category : Business & Economics
ISBN : 9780199557721

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Digital Government at Work by Ian McLoughlin,Rob Wilson,Mike Martin Pdf

Drawing upon extensive research from inside live projects, the book examines the use of digital technologies to provide more joined-up public services, and combines cross-disciplinary insights to provide a new social informatics perspective on digital government.

Managing Digital Governance

Yu-Che Chen
Managing Digital Governance Book PDF

Author : Yu-Che Chen
Publisher : Routledge
Page : 400 pages
File Size : 54,8 Mb
Release : 2017-07-20
Category : Political Science
ISBN : 9781351801348

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Managing Digital Governance by Yu-Che Chen Pdf

Managing Digital Governance provides public administrators with a comprehensive, integrated framework and specific techniques for making the most of digital innovation to advance public values. The book focuses on the core issues that public administrators face when using information and communication technologies (ICTs) to produce and deliver public service, and to facilitate democratic governance, including efficiency, effectiveness, transparency, and accountability. Offering insight into effectively managing growing complexity and fragmentation in digital technology, this book provides practical management strategies to address external and internal challenges of digital governance. External challenges include digital inclusiveness, open government, and citizen-centric government; internal ones include information and knowledge management, risk management for digital security and privacy, and performance management of information technologies. Unique in its firm grounding in public administration and management literature and its synergistic combination of theory and practice, Managing Digital Governance identifies future trends and ways to develop corresponding capacity while offering enduring lessons and time-tested digital governance management strategies. This book will serve as an invaluable resource for students, scholars, and practitioners in public administration, management, and governance who aspire to become leaders equipped to leverage digital technologies to advance public governance.

Governance for the Digital World

Fernando Filgueiras,Virgílio Almeida
Governance for the Digital World Book PDF

Author : Fernando Filgueiras,Virgílio Almeida
Publisher : Springer Nature
Page : 117 pages
File Size : 45,9 Mb
Release : 2020-10-19
Category : Political Science
ISBN : 9783030552480

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Governance for the Digital World by Fernando Filgueiras,Virgílio Almeida Pdf

“This enlightening book provides unique insights into the governance of the digital world, and the impact of that digital world on governance of the economy and society.” —B. Guy Peters, Maurice Falk Professor of American Government, Pittsburgh University, USA, and Former President of International Public Policy Association (IPPA) “Well-researched, this book is insightful and constructive. Broadly defining institutions as an ecosystem of relationships, readers gain new perspectives on hard problems. A fast, worthwhile read!” —Vinton Cerf, Internet pioneer, Vice President and Chief Internet Evangelist at Google “Governance for the Digital World is a highly welcome contribution to the pursuit of good governance in what till some years ago was labeled unchartered territory in the world we are living in. It is high time to get more insight into the dilemmas, intricacies, predicaments, and, last but not least, the considerable opportunities offered by digital technologies and algorithms in particular. It is of the utmost importance that for that matter this book stresses the notion of the digital commons. Irrespective of the role of state and non-state actors, eventually digital technologies pervade the daily existence of all human beings. So good governance is not a matter of choice but sheer necessity. And, as the authors show in their in-depth analysis, good governance reaches beyond the do’s and don’ts of governments. It is also about the functions and interests of private corporations and small- and midsize businesses, non-governmental organizations, offline and online media, and the citizenry at large. I commend the authors for their inclusive approach to digital governance and self-governance. Their book is at the very heart of today’s pivotal debate on good governance in the digital world.” —Uri Rosenthal, Former Minister of Foreign Affairs, Former Special Envoy for Cyber Diplomacy, and Chairman Advisory Council for Science, Technology and Innovation, Netherlands This book explores new frameworks, institutional arrangements, rules, and policies for governance of the digital world. As digitization rapidly intertwines the many dimensions of society, billions of people have witnessed a quiet and seamless integration of the Internet, software, platforms, algorithms, and digital devices into their daily lives, as well as into many forms of governance and decision making in the public and private sectors. The new technologies require new norms and practices to govern the digital world. This is the challenge addressed by this book: How can society create institutions that govern the digital world in a way that is beneficial to society? This book explores answers—still initial and provocative—to this central question. The reflections presented in this book have a theoretical and conceptual nature borrowed from different fields of science to identify the main challenges for the governance of the digital world.