Library User Metaphors And Services

Author : Carl Gustav Johannsen
Publisher : Walter de Gruyter GmbH & Co KG
Page : 182 pages
File Size : 55,7 Mb
Release : 2015-09-25
Category : Language Arts & Disciplines
ISBN : 9783110418545

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Library User Metaphors and Services by Carl Gustav Johannsen Pdf

How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.

Author : Carl Gustav Johannsen
Publisher : Unknown
Page : 190 pages
File Size : 55,6 Mb
Release : 2015
Category : Electronic
ISBN : 311041855X

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Library User Metaphors and Services by Carl Gustav Johannsen Pdf

Author : Ann P. Bishop,Nancy A. Van House,Barbara Pfeil Buttenfield
Publisher : MIT Press
Page : 362 pages
File Size : 43,7 Mb
Release : 2003
Category : Computers
ISBN : 0262025442

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Digital Library Use by Ann P. Bishop,Nancy A. Van House,Barbara Pfeil Buttenfield Pdf

Viewing digital libraries as sociotechnical systems, networks of people and technology interacting with society.

Author : Barbara I. Dewey
Publisher : Scarecrow Press
Page : 369 pages
File Size : 54,9 Mb
Release : 2002-05-09
Category : Reference
ISBN : 9780585386010

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Library User Education by Barbara I. Dewey Pdf

'...Material presented here is replete with concrete new ideas not only for collaboration, but also for funding, training, personal involvement, Web-based instruction, and other concepts too numerous to mention. And the best thing about these ideas is that they are not the usual endlessly-discussed theories_these are ideas that have worked_and some which have failed_in the real world...Despite the myriad new works available today related to library instruction in general and information literacy in particular, none is devoted solely to collaborative efforts between teaching faculty and librarians. This is where Library User Education: Powerful Learning, Powerful Partnerships shines_just as in the real world, it's all about collaboration.' _Angela Weiler, Portal

Author : Aaron Marcus
Publisher : Springer
Page : 708 pages
File Size : 53,6 Mb
Release : 2015-07-20
Category : Computers
ISBN : 9783319208893

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Design, User Experience, and Usability: Interactive Experience Design by Aaron Marcus Pdf

The three-volume set LNCS 9186, 9187, and 9188 constitutes the proceedings of the 4th International Conference on Design, User Experience, and Usability, DUXU 2015, held as part of the 17th International Conference on Human-Computer Interaction, HCII 2015, in Los Angeles, CA, USA, in August 2015, jointly with 13 other thematically similar conferences. The total of 1462 papers and 246 posters presented at the HCII 2015 conferences were carefully reviewed and selected from 4843 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The total of 132 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in this three-volume set. The 64 papers included in this volume are organized in topical sections on designing the social media experience, designing the learning experience, designing the playing experience, designing the urban experience, designing the driving experience, designing the healthcare patient's experience, and designing for the healthcare professional's experience.

Author : George J. Fowler,Samantha Schmehl Hines
Publisher : Emerald Group Publishing
Page : 232 pages
File Size : 43,8 Mb
Release : 2018-09-17
Category : Language Arts & Disciplines
ISBN : 9781787569058

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Challenging the “Jacks of All Trades but Masters of None” Librarian Syndrome by George J. Fowler,Samantha Schmehl Hines Pdf

This volume will explore the current purpose of librarianship and libraries, how we become “Masters of our Domains”, develop expertise in various elements of the profession, and how we extend outward into our communities.

Author : Chaomei Chen
Publisher : Springer
Page : 232 pages
File Size : 45,6 Mb
Release : 2003-07-01
Category : Computers
ISBN : 9783540362227

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Visual Interfaces to Digital Libraries by Chaomei Chen Pdf

Visual Interfaces to Digital Libraries exploit the power of human vision and spatial cognition to help individuals mentally organize and electronically access and manage large and complex information spaces. They draw on progress in the field of information visualization and seek to shift the users' mental load from slow reading to faster perceptual processes such as visual pattern recognition. Based on two workshops, the book presents an introductory overview as well as a closing listing of the top ten problems in the area by the volume editors. Also included are 16 thoroughly reviewed and revised full papers organized in topical sections on visual interfaces to documents, document parts, document variants, and document usage data; visual interfaces to image and video documents; visualization of knowledge domains; cartographic interfaces to digital libraries; and a general framework.

Author : Kurt Bauknecht,Sanjay K. Madria,Günther Pernul
Publisher : Springer
Page : 351 pages
File Size : 48,7 Mb
Release : 2003-06-30
Category : Computers
ISBN : 9783540447009

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Electronic Commerce and Web Technologies by Kurt Bauknecht,Sanjay K. Madria,Günther Pernul Pdf

We welcome you to the Second International Conference on E commerce and Web Technology (ECWEB 2001) held in conjunction with DEXA 2001 in Munich, Germany. This conference, now in its second year, is a forum to bring together researchers from academia and commercial developers from industry to discuss the state of the art in E commerce and web technology and explore new ideas. We thank you all for coming to Munich to participate and debate the new emerging advances in this area. The research presentation and discussion during the conference will help to exchange new ideas among the researchers, developers, and practitioners. The conference program consists of an invited talk by Hannes Werthner, University of Trento, Italy, as well as the technical sessions. The regular sessions cover topics from XML Transformations and Web Development to User Behavior and Case Studies. The workshop has attracted more than 80 papers and each paper has been reviewed by at least 3 program committee members for its merit. The program committee have selected 31 papers for presentation. We would like to express our thanks to the people who helped put together the technical program: the program committee members and external reviewers for their timely and rigorous reviews of the papers, the DEXA organizing committee for their help in administrative work and support, and special thanks to Gabriela Wagner for always responding promptly.

Author : Peter Hernon,Ellen Altman,Robert E. Dugan
Publisher : American Library Association
Page : 232 pages
File Size : 51,8 Mb
Release : 2015-05-12
Category : Language Arts & Disciplines
ISBN : 9780838913086

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Assessing Service Quality by Peter Hernon,Ellen Altman,Robert E. Dugan Pdf

Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.

Author : Lori Bell,Rhonda B. Trueman
Publisher : Information Today, Inc.
Page : 276 pages
File Size : 53,6 Mb
Release : 2008
Category : Computers
ISBN : 1573873616

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Virtual Worlds, Real Libraries by Lori Bell,Rhonda B. Trueman Pdf

"Virtual Worlds, Real Libraries is designed to help librarians and educators recognize the potential of multi-user virtual environments (MUVEs) and consider ways to get involved as they proliferate. Lori Bell, Rhonda B. Trueman, and 24 contributors describe innovative projects in Second Life and other virtual worlds, and demonstrate how reference, teaching, collections, discussion groups, young adult programs, and other services can be successfully applied in a virtual environment."--Cover.

Author : Andy Priestner,Matt Borg
Publisher : Routledge
Page : 242 pages
File Size : 46,6 Mb
Release : 2016-05-23
Category : Language Arts & Disciplines
ISBN : 9781317003120

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User Experience in Libraries by Andy Priestner,Matt Borg Pdf

Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old. The efforts undertaken are immense, but how best to evaluate their success? In this groundbreaking new book from Routledge, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or ‘UX’) research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do. Edited by the team behind the international UX in Libraries conference, User Experience in Libraries will ignite new interest in a rapidly emerging and game-changing area of research. Clearly written and passionately argued, it is essential reading for all library professionals and students of Library and Information Science. It will also be welcomed by anthropologists and design professionals working in related fields.

Author : Sul H. Lee
Publisher : Routledge
Page : 178 pages
File Size : 53,8 Mb
Release : 2014-01-02
Category : Language Arts & Disciplines
ISBN : 9781317995159

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Repackaging Libraries for Survival by Sul H. Lee Pdf

Research libraries face many challenges in today’s declining economy. The essays in this book explore these challenges and were originally delivered at a conference entitled "Climbing Out of the Box: Repackaging Libraries for Survival," sponsored by the University of Oklahoma Libraries and held March 4-5, 2010, in Oklahoma City. The authors, recognized leaders in academic librarianship, broach sensitive, but necessary, discussions in how academic libraries provide services and resources today while planning for the future. As academic libraries continue to transform, each of the cases included provide specific examples of strategies used to place libraries in a position of competitive values for future research, teaching, and learning in higher education. Each situation is unique to the culture and economic conditions of particular institutions. However, the research cases provide all academic librarians with examples of how our libraries can repackage roles and content in order to survive in the twenty-first century. This book was originally published as a special issue of Journal of Library Administration.

Author : Kaurri C. Williams-Cockfield,Bharat Mehra
Publisher : Emerald Group Publishing
Page : 343 pages
File Size : 43,9 Mb
Release : 2023-09-08
Category : Language Arts & Disciplines
ISBN : 9781803824352

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How Public Libraries Build Sustainable Communities in the 21st Century by Kaurri C. Williams-Cockfield,Bharat Mehra Pdf

Public libraries, through their mission, vision, and position in the community, play a significant part in building community sustainability and are already positioned to serve as a “backbone support organization” for collective impact initiatives.

Author : Jill A. Stoddard,Niloofar Afari
Publisher : New Harbinger Publications
Page : 321 pages
File Size : 46,5 Mb
Release : 2014-04-01
Category : Psychology
ISBN : 9781608825318

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The Big Book of ACT Metaphors by Jill A. Stoddard,Niloofar Afari Pdf

Metaphors and exercises play an incredibly important part in the successful delivery of acceptance and commitment therapy (ACT). These powerful tools go far in helping clients connect with their values and give them the motivation needed to make a real, conscious commitment to change. Unfortunately, many of the metaphors that clinicians use have become stale and ineffective. That’s why you need fresh, new resources for your professional library. In this breakthrough book, two ACT researchers provide an essential A-Z resource guide that includes tons of new metaphors and experiential exercises to help promote client acceptance, defusion from troubling thoughts, and values-based action. The book also includes scripts tailored to different client populations, and special metaphors and exercises that address unique problems that may sometimes arise in your therapy sessions. Several ACT texts and workbooks have been published for the treatment of a variety of psychological problems. However, no one resource exists where you can find an exhaustive list of metaphors and experiential exercises geared toward the six core elements of ACT. Whether you are treating a client with anxiety, depression, trauma, or an eating disorder, this book will provide you with the skills needed to improve lives, one exercise at a time. With a special foreword by ACT cofounder Steven C. Hayes, PhD, this book is a must-have for any ACT Practitioner.

Author : Linda S Katz
Publisher : Routledge
Page : 398 pages
File Size : 42,9 Mb
Release : 2013-10-18
Category : Language Arts & Disciplines
ISBN : 9781317951902

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Doing the Work of Reference by Linda S Katz Pdf

Become more versatile, competent, and resourceful with these practical suggestions! Becoming a first-class reference librarian demands proficiency in a wide range of skills. Doing the Work of Reference offers sound advice for the full spectrum of your responsibilities. Though many aspects of a reference librarian's work are changing with astonishing speed, the classic principles in this volume will never go out of date. This comprehensive volume begins with hints for orienting yourself to a new job and concludes with ideas for serving the profession. On the way, Doing the Work of Reference covers such diverse topics as working with student assistants, offering reference services to remote users, and keeping up your professional development. In addition, you will find strategies for dealing with technological change--not high-tech information that will become obsolete before the ink is dry, but ways of approaching the process of change that will work today, next week, and ten years from now. Doing the Work of Reference will help you increase your competence in: getting along with other staff members marketing the library to users and faculty handling ephemeral materials keeping students’attention in library instruction courses maintaining good relations with faculty increasing your subject knowledge and much more! This comprehensive guide is an essential handbook for librarians in the trenches. Whether you are a new librarian or a veteran at the reference desk, Doing the Work of Reference will help you burnish your skills.