Managing Conflicts At Work

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HBR Guide to Dealing with Conflict (HBR Guide Series)

Amy Gallo
HBR Guide to Dealing with Conflict HBR Guide Series Book PDF

Author : Amy Gallo
Publisher : Harvard Business Review Press
Page : 224 pages
File Size : 49,9 Mb
Release : 2017-03-14
Category : Business & Economics
ISBN : 9781633692169

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HBR Guide to Dealing with Conflict (HBR Guide Series) by Amy Gallo Pdf

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Managing Conflict

David Liddle
Managing Conflict Book PDF

Author : David Liddle
Publisher : Kogan Page Publishers
Page : 321 pages
File Size : 43,5 Mb
Release : 2017-09-03
Category : Business & Economics
ISBN : 9780749480899

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Managing Conflict by David Liddle Pdf

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

Resolving Conflicts at Work

Kenneth Cloke,Joan Goldsmith
Resolving Conflicts at Work Book PDF

Author : Kenneth Cloke,Joan Goldsmith
Publisher : John Wiley & Sons
Page : 378 pages
File Size : 45,9 Mb
Release : 2011-01-06
Category : Business & Economics
ISBN : 9781118046883

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Resolving Conflicts at Work by Kenneth Cloke,Joan Goldsmith Pdf

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Mary Scannell
The Big Book of Conflict Resolution Games Quick Effective Activities to Improve Communication Trust and Collaboration Book PDF

Author : Mary Scannell
Publisher : McGraw Hill Professional
Page : 240 pages
File Size : 50,5 Mb
Release : 2010-05-28
Category : Business & Economics
ISBN : 9780071743662

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The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by Mary Scannell Pdf

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Emerging Systems for Managing Workplace Conflict

David B. Lipsky,Ronald L. Seeber,Richard Fincher
Emerging Systems for Managing Workplace Conflict Book PDF

Author : David B. Lipsky,Ronald L. Seeber,Richard Fincher
Publisher : Jossey-Bass
Page : 442 pages
File Size : 46,5 Mb
Release : 2003-04-25
Category : Business & Economics
ISBN : UOM:39015056513578

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Emerging Systems for Managing Workplace Conflict by David B. Lipsky,Ronald L. Seeber,Richard Fincher Pdf

Emerging Systems of Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accommodation of the disabled; and wrongful termination as well as other problems stemming from governmental regulations and court actions. Drawing on the authors' vast research and frontline experience with a wide variety of corporations and organizations, this important book examines successful responses to universal workplace problems and conflicts. In addition, the book is filled with illuminating case examples and stories from organizations, such as Brown and Root, Kaufman and Broad, Warner Brothers, Universal-Studios, Kaiser Permanente, the United States Postal Service, Johnson & Johnson, Shell, Prudential, and others, that have instituted systems of dispute resolution in response to ongoing destructive conflict, expensive litigation, and crippling settlements. This book offers an enormously useful approach for the application of the most up-to-date systems of organizational conflict resolution and shows how this approach can work in specific situations to save time and money.

Conflict Management in the Workplace

Shay McConnon,Margaret McConnon
Conflict Management in the Workplace Book PDF

Author : Shay McConnon,Margaret McConnon
Publisher : How to Books
Page : 0 pages
File Size : 50,5 Mb
Release : 2008-03
Category : Business & Economics
ISBN : 1845282477

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Conflict Management in the Workplace by Shay McConnon,Margaret McConnon Pdf

This book offers an understanding of the nature of conflict and structures, which enable the reader to negotiate a solution.

High Conflict

Amanda Ripley
High Conflict Book PDF

Author : Amanda Ripley
Publisher : Simon and Schuster
Page : 368 pages
File Size : 41,9 Mb
Release : 2022-04-05
Category : Business & Economics
ISBN : 9781982128579

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High Conflict by Amanda Ripley Pdf

"In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict--the kind that paralyzes people and places--and then shows how to escape it"--

Managing Conflict in the Workplace

Institute of Leadership & Management
Managing Conflict in the Workplace Book PDF

Author : Institute of Leadership & Management
Publisher : Routledge
Page : 82 pages
File Size : 49,5 Mb
Release : 2012-05-23
Category : Business & Economics
ISBN : 9781136385612

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Managing Conflict in the Workplace by Institute of Leadership & Management Pdf

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Managing Conflict in the Workplace 4th Edition

Margaret McConnon,Shannon McConnon
Managing Conflict in the Workplace 4th Edition Book PDF

Author : Margaret McConnon,Shannon McConnon
Publisher : How To Books
Page : 160 pages
File Size : 42,7 Mb
Release : 2011-06-01
Category : Business & Economics
ISBN : 9781848034181

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Managing Conflict in the Workplace 4th Edition by Margaret McConnon,Shannon McConnon Pdf

his book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.

Work with Me!

Gini Graham Scott
Work with Me Book PDF

Author : Gini Graham Scott
Publisher : iUniverse
Page : 188 pages
File Size : 45,9 Mb
Release : 2007-07
Category : Conflict management
ISBN : 9780595453269

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Work with Me! by Gini Graham Scott Pdf

In Work with Me!, author Gini Graham Scott presents her proven conflict resolution model-first outlined in her popular book Resolving Conflict and now in Disagreements, Disputes and All-out War. Here she applies this model to the workplace, guiding readers on how to manage emotions and use logic and intuition to resolve common problems on the job. Written for everyone within an organization-workers, managers, supervisors, human resource directors , and CEOs-this book offers the tools needed for taking charge of workplace conflicts and developing the skills to: -Conquer emotional barriers to resolving conflicts -Overcome common communication problems -Recognize the organizational and political factors that can create friction -Identify individual interests, needs, and wants that drive conflict situations -Deal with difficult people -Apply a variety of conflict and negotiation styles -Brainstorm ideas to generate resolution alternatives -Visualize optimal outcomes

Managing Conflicts at Work

50MINUTES.COM,
Managing Conflicts at Work Book PDF

Author : 50MINUTES.COM,
Publisher : 50Minutes.com
Page : 34 pages
File Size : 41,5 Mb
Release : 2017-08-11
Category : Business & Economics
ISBN : 9782806269881

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Managing Conflicts at Work by 50MINUTES.COM, Pdf

Ready to take your business to the next level? Find out everything you need to know about conflict resolution in the workplace with this practical guide. Conflict is an inevitable part of human relationships and often arises at work due to differences of opinion, disagreements over tasks or personality clashes. However, conflict does not have to be destructive: acting quickly will enable you to resolve the situation amicably, and disagreement can even lead to new ideas and innovation if it is channelled well. In 50 minutes you will be able to: • Develop your assertiveness and make sure that your needs are respected • Defuse tensions between colleagues before the situation deteriorates • Channel conflict constructively to generate new ideas and solutions to problems ABOUT 50MINUTES.COM | COACHING The Coaching series from the 50Minutes collection is aimed at all those who, at any stage in their careers, are looking to acquire personal or professional skills, adapt to new situations or simply re-evaluate their work-life balance. The concise and effective style of our guides enables you to gain an in-depth understanding of a broad range of concepts, combining theory, constructive examples and practical exercises to enhance your learning.

Managing Conflict in Organizations

M. Afzalur Rahim
Managing Conflict in Organizations Book PDF

Author : M. Afzalur Rahim
Publisher : Routledge
Page : 410 pages
File Size : 43,8 Mb
Release : 2017-07-12
Category : Business & Economics
ISBN : 9781351507271

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Managing Conflict in Organizations by M. Afzalur Rahim Pdf

After much debate by business professionals, organizational conflict is now considered normal and legitimate; it may even be a positive indicator of effective organizational management. Within certain limits, conflict can be essential to productivity. This book contributes to the investigation of organizational conflict by analyzing its origins, forms, benefits, and consequences. Conflict has benefits: it may lead to solutions to problems, creativity, and innovation. In contrast, little or no conflict in organizations may lead to stagnation, poor decisions, and ineffectiveness. Managing Conflict in Organizations is a vigorous analysis of the rational application of conflict theory in organizations. Conflict is inevitable among humans. It is a natural outcome of human interaction that begins when two or more social entities engage one another while striving to attain their own objectives. Relationships among people or organizations become incompatible or inconsistent when two or more of them desire a similar resource that is in short supply; when they do not share behavioral preferences regarding their joint action; or when they have different attitudes, values, beliefs, and skills. This book examines these root causes of organizational conflict and offers constructive perspectives on its consequences.

Conflict and Gender

Anita Taylor,Judi Beinstein Miller
Conflict and Gender Book PDF

Author : Anita Taylor,Judi Beinstein Miller
Publisher : Unknown
Page : 348 pages
File Size : 41,8 Mb
Release : 1994
Category : Conflict (Psychology)
ISBN : UOM:39076001468920

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Conflict and Gender by Anita Taylor,Judi Beinstein Miller Pdf

This volume examines ways in which conflict resolution and feminist theories might be integrated to enhance our understanding and management of conflicts, particularly those between men and women. Women and child victimisation, everyday conflicts and historical perspectives are explored.

Resolving Conflicts at Work

Kenneth Cloke,Joan Goldsmith
Resolving Conflicts at Work Book PDF

Author : Kenneth Cloke,Joan Goldsmith
Publisher : John Wiley & Sons
Page : 401 pages
File Size : 55,6 Mb
Release : 2011-04-08
Category : Business & Economics
ISBN : 9781118010822

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Resolving Conflicts at Work by Kenneth Cloke,Joan Goldsmith Pdf

The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

Managing Conflict of Interest in the Public Sector

Howard Whitton
Managing Conflict of Interest in the Public Sector Book PDF

Author : Howard Whitton
Publisher : Org. for Economic Cooperation & Development
Page : 120 pages
File Size : 49,8 Mb
Release : 2005
Category : Business & Economics
ISBN : UOM:39015062439727

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Managing Conflict of Interest in the Public Sector by Howard Whitton Pdf

Conflicts of interest in both the public and private sectors have become a major matter of public concern world-wide. The OECD Guidelines define a conflict of interest as occurring when a public official has private-capacity interests which could improperly influence the performance of their official duties and responsibilities. However, identifying a specific conflict of interest in practice can be difficult. And resolving the conflicting interests appropriately in a particular case is something that most people find even more challenging. The Toolkit focuses on specific techniques, resources and strategies for: Identifying, managing and preventing conflict-of-interest situations more effectively; and Increasing integrity in official decision-making, which might be compromised by a conflict of interest. This Toolkit provides non-technical, practical help to enable officials to recognise problematic situations and help them to ensure that integrity and reputation are not compromised. The tools themselves are provided in generic form. They are based on examples of sound conflict-of-interest policy and practice drawn from various OECD member and non-member countries. They have been designed for adaptation to suit countries with different legal and administrative systems. FURTHER READING: Managing Conflict of Interest in the Public Service: OECD Guidelines and Country Experiences