Managing The Service Economy Prospects And Problems
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Fishman-Davidson Center for the Study of the Service Sector
Author : Fishman-Davidson Center for the Study of the Service Sector Publisher : Cambridge University Press Page : 356 pages File Size : 51,8 Mb Release : 1985 Category : Business & Economics ISBN : 0521378583
Frontiers of Business, Management and Economics by Mehran Nejati Pdf
This edited book is a compilation of research studies conducted in the areas of business, management and economics. These cutting-edge articles will be of interest to researchers, academics, and business managers.
At Your Service? by Gaurav Nayyar,Mary Hallward-Driemeier,Elwyn Davies Pdf
Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.
Technology in Services by National Academy of Engineering Pdf
Beginning by dispelling some of the myths about services, this provocative volume examines the growth in services, the way technology has shaped this growth, and the consequences for the American economy. Chapters discuss such topics as the effects of technology on employment patterns and wages, international trade in services, and the relationship between services and the traditional manufacturing industries.
International Handbook of Development Economics by Amitava Krishna Dutt,Jaime Ros Pdf
The essays are concise, yet comprehensive, and each essay contains a substantial set of references, which an interested researcher or student could follow up. . . In addition to representing multidisciplinary interactions, this collection encompasses several different perspectives within development economics, so the reader can learn, for example, both about neoclassical approaches and dependency theories in the same volume. This makes the collection unique and all the more valuable. . . This is a very good reference collection, as the individual essays are informative and provide a good overall perspective on the topic that they set out to address. The extensive bibliography at the end of each essay adds further value to this collection. Ashwini Deshpande, Economic and Political Weekly These new volumes impress along two dimensions. First, they highlight important connections between economic development and variables such as culture, warfare, and ethnicity, which are sometimes ignored by mainstream economists. Second, they analyze the economic development experience of different regions such as Africa, Latin America, and East Asia. . . a valuable reference for scholars and practitioners in the field. Highly recommended. H.A. Faruq, Choice This two-volume original reference work provides a comprehensive overview of development economics and comprises contributions by some of the leading scholars working in the field. Authors are drawn from around the world and write on a wide range of topics. After providing an introduction to the subject (by examining issues like the meaning and measurement of development, historical and interdisciplinary approaches, empirical regularities and data problems), the contributors provide a wealth of perspectives on, and analyses of, development economics. They discuss alternative approaches to development, the macroeconomics of growth, factors and sources of economic development (such as capital, labor, entrepreneurship, resources and technology), major sectors of concern (such as agriculture, industry, services and the informal sector) and international issues (such as trade, capital and labor flows and technology transfers). Income distribution and poverty, the state and other institutions, and actual development experiences are explored. The contributors provide analytical contributions, as well as the relation between these contributions and real world and policy issues from a variety of alternative perspectives. Scholars, students, policymakers and other development practitioners will all find this comprehensive reference invaluable.
Managing Consumer Services by Enzo Baglieri,Uday Karmarkar Pdf
This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services
Service Science, Management and Engineering by Bill Hefley,Wendy Murphy Pdf
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.
The Labour Market and the Service Sector by Klaus Weiermair Pdf
From the back cover: Over the past 15 years, Canada has seen a major restructuring of her economy as a result of spectacular growth in service sector industries. Other important changes include the feminization of the labour force, inceased part-time employment, wider use of technology, deregulation and globalization of trade. This study begins by reviewing competing hypotheses for the pattern of change in the service sector and follows through with an empirical account of these changes and an examination of the forces behind the employment adjustment in this sector. Policy questions arising from these observations are presented for future studies. The author has also developed two case studies to illustrate some common labour adjustment and industrial relations, and how actual companies approached these issues.
Knowledge and Industrial Organization by Ake E. Andersson,David F. Batten,Charlie Karlsson Pdf
This volume contains a selection of papers presented at an international symposium on research and development, industrial change and economic policy organized and hosted by the University of Karlstad, Viinnland, Sweden. Situated about halfway between Stockholm and Oslo, Karlstad stands on the River Klara, which reaches north into the mountains of Norway. Founded by King Charles IX of Sweden, whose statue stands in the city centre beside the river, the city celebrated its 400th anniversary in 1984. For many decades the wealth of Karlstad has been based on traditional industries such as iron, timber and paper, and throughout the province of Viinnland there are a considerable number of industrial communities which grew up around mines, ironworks, sawmills and papermills. Even the cultural structure of these communities is heavily marked by the industrial environment in which they developed. However, for over a decade now a major structural reorientation has been taking place and the old industrial structures have been disappearing. For various reasons the importance of large scale, manufacturing companies has declined and as a result of intense development work with new ideas, new entrepreneurs and new technology, we have seen the rapid rise of small companies. In this context, recent research has shown that universities playing an increasingly central role in regional development. Thus the continued development of the University of Karlstad is of significant regional and national interest. Although fairly small in an international perspective (approximately 4000 students) the university is expanding rapidly.
Entrepreneurship and Dynamics in the Knowledge Economy by Charlie Karlsson,Börje Johansson,Roger Stough Pdf
In this book, the authors argue that there are analytically distinct forms of entrepreneurship. They provide a contemporary overview of current research and summarize the policy conclusions that can be drawn.
Services Industries and the Knowledge-based Economy by Canada. Industry Canada Pdf
Services industries account for almost three-quarters of both gross domestic product and employment in Canada, a trend that Canada shares with other G-7 countries. Furthermore, the services sector has been responsible for most of Canada's employment creation and much of its productivity growth over the past decade and the sector's importance to the Canadian economy continues to increase. Thirty renowned experts contribute to this volume, which is aimed at better understanding the dynamics of Canadian services industries and identifying the types of policies most likely to improve their innovation and productivity performance.
Economics for the Twenty-first Century: The Economics of the Economist-fox by Andrew M. Kamarck Pdf
This title was first published in 2001. To be effective, economics must take into consideration the complex nature of human beings and the contextual, institutional, social and historical factors at play. This text is designed to help economists to be economic foxes by increasing the range of economists' tools, drawing on the knowledge and experience of other disciplines, to cope better with the extraordinary complexity of the modern economy. The objective is to provide the same kind of revelation in understanding an economy that an artist possesses in the visual arts. A beginner looking at a still life sees a green bottle, a red apple and a yellow cloth on a table top. An artist, however, can point out to him all the nuances of colour. Following a rapid dissection of the canonical hypotheses of contemporary economic theory, different sectors of the real economy are explored: the corporation; corporate governance; services; the public sector; civil society; professions; social capital; national cultures; and the tropics.
Service Industries in Regional Development by William J. Coffey,James John McRae Pdf
This document presents a broad empirical picture of the national, regional, and urban structure of the Canadian economy. It identifies the factors which may be causing the relative shift towards employment in service industries and occupations, and shows that the lack of actual data on interregional flows of service outputs effectively precludes the empirical testing of regional general equilibrium models involving service industries. It concludes by bringing forth the regional policy implications embedded in the conceptual and empirical work on service industries.
Service Management by Cengiz Haksever,Barry Render Pdf
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management
Service Economies In Europe by Wolfgang Ochel,Manfred Wegner Pdf
This book is about the growth and the role of services in the overall growth of the European economy to develop an adequate framework for assessing the service sector and for making policy recommendations. It aims to take stock of the existing knowledge and gaps in producer services.
