Measurement Matters

Author : Brooks Carder,Patrick Ragan
Publisher : Quality Press
Page : 233 pages
File Size : 44,7 Mb
Release : 2005-01-02
Category : Mathematics
ISBN : 9780873895682

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Measurement Matters by Brooks Carder,Patrick Ragan Pdf

Many organizations still operate with an all-too-familiar polarization between managers and employees. The work of employees is checked, measured, audited, and rechecked. Incentive programs, quotas, and evaluations are doggedly adhered to. And often, as a result, resources are wasted, morale plummets, and defects actually increase. Why exactly does this system continue to run amok? What is an effective alternative? By installing an effective assessment process that successfully measures employee performance without impeding production, the organization can become more efficient and employee satisfaction increases. Measurement Matters builds on the principles of Dr. W. Edwards Deming, as well as the life experiences of both authors, to create a unique, proven approach to effecting positive change in organizations and individuals. This book is full of entertaining, eye-opening examples we can all relate to that combine human psychology with hard data to prove there is a better way. By implementing positive change, and properly measuring and assessing the progress, an organization and its employees can grow and prosper. PRAISE FOR Measurement Matters "Measurement Matters by Carder and Ragan is a book that should be read by practitioners interested in understanding and improving the underlying factors that affect the safety, health and environmental performance of firms." Isadore (Irv) Rosenthal, Senior Fellow Wharton Risk Management and Decision Processes Center Nominated by President Clinton, and confirmed by the Senate, to a five-year position as a member of the National Chemical Safety and Hazards Investigation Board in 1998.

Author : John Doerr
Publisher : Penguin
Page : 322 pages
File Size : 51,6 Mb
Release : 2018-04-24
Category : Business & Economics
ISBN : 9780525536239

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Measure What Matters by John Doerr Pdf

#1 New York Times Bestseller Legendary venture capitalist John Doerr reveals how the goal-setting system of Objectives and Key Results (OKRs) has helped tech giants from Intel to Google achieve explosive growth—and how it can help any organization thrive. In the fall of 1999, John Doerr met with the founders of a start-up whom he'd just given $12.5 million, the biggest investment of his career. Larry Page and Sergey Brin had amazing technology, entrepreneurial energy, and sky-high ambitions, but no real business plan. For Google to change the world (or even to survive), Page and Brin had to learn how to make tough choices on priorities while keeping their team on track. They'd have to know when to pull the plug on losing propositions, to fail fast. And they needed timely, relevant data to track their progress—to measure what mattered. Doerr taught them about a proven approach to operating excellence: Objectives and Key Results. He had first discovered OKRs in the 1970s as an engineer at Intel, where the legendary Andy Grove ("the greatest manager of his or any era") drove the best-run company Doerr had ever seen. Later, as a venture capitalist, Doerr shared Grove's brainchild with more than fifty companies. Wherever the process was faithfully practiced, it worked. In this goal-setting system, objectives define what we seek to achieve; key results are how those top-priority goals will be attained with specific, measurable actions within a set time frame. Everyone's goals, from entry level to CEO, are transparent to the entire organization. The benefits are profound. OKRs surface an organization's most important work. They focus effort and foster coordination. They keep employees on track. They link objectives across silos to unify and strengthen the entire company. Along the way, OKRs enhance workplace satisfaction and boost retention. In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that OKRs have spurred at so many great organizations. This book will help a new generation of leaders capture the same magic.

Author : Katie Delahaye Paine
Publisher : John Wiley & Sons
Page : 56 pages
File Size : 44,8 Mb
Release : 2011-02-14
Category : Business & Economics
ISBN : 9781118016329

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Measure What Matters by Katie Delahaye Paine Pdf

In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results. Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies. Based on hundreds of case studies about how organizations have used measurement to improve their reputations, strengthen their bottom lines, and improve efficiencies all around Learn how to collect the data that will help you better understand your competition, do strategic planning, understand key strengths and weaknesses, and better respond to customer preferences Author runs a successful blog and serves as a measurement consultant to companies such as Facebook, Southwest Airlines, Raytheon, and Allstate Don't draw conclusions or make key decisions based on guesswork. Instead, Measure What Matters and the difference will show in the most important measure: your bottom line.

Author : Drew H. Gitomer
Publisher : SAGE
Page : 273 pages
File Size : 49,8 Mb
Release : 2009
Category : Education
ISBN : 1412961440

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Measurement Issues and Assessment for Teaching Quality by Drew H. Gitomer Pdf

A comprehensive text that allows headteachers and school mamangers to monitor teacher quality

Author : Beth M. Huebner,Timothy S. Bynum
Publisher : John Wiley & Sons
Page : 600 pages
File Size : 55,6 Mb
Release : 2016-04-13
Category : Social Science
ISBN : 9781118868645

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The Handbook of Measurement Issues in Criminology and Criminal Justice by Beth M. Huebner,Timothy S. Bynum Pdf

This volume of the series was designed to provide a comprehensive primer on the existing best practices and emerging developments in the study and design research on crime and criminology. The work as a whole includes chapters on the measurement of criminal typologies, the offenders, offending and victimization, criminal justice organizations, and specialized measurement techniques. Each chapter is written by experts in the field and they provide an excellent survey of the literature in the relevant area. More importantly, each chapter provides a description of the various methodological and substantive challenges presented in conducting research on these issues and denotes possible solutions to these dilemmas. An emphasis was placed on research that has been conducted outside of the United States and was designed to give the reader a broader more global understanding of the social context of research. The goal of this volume is to provide a definitive reference for professionals in the field, researchers, and students. This volume in the Handbooks in Criminology and Criminal Justice series identifies the principal topical areas of research in this field and summarizes the various methodological and substantive challenges presented in conducting research on these issues. In each chapter, authors provide a summary of the prominent data collection efforts in the topical area, provide an overview of the current methodological work, discuss the challenges in the measurement of central concepts in the subject area, and identify new horizons emerging in data collection and measurement. We encouraged authors to discuss work conducted in an international context and to incorporate discussion of qualitative methodologies when appropriate.

Author : Charles P. Thomas
Publisher : Unknown
Page : 40 pages
File Size : 40,9 Mb
Release : 2006
Category : Imports
ISBN : UCR:31210021598899

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Measurement Matters for Modeling U.S. Import Prices by Charles P. Thomas Pdf

Author : Sandra L. Hofferth,Lynne M. Casper
Publisher : Routledge
Page : 511 pages
File Size : 40,6 Mb
Release : 2013-04-15
Category : Psychology
ISBN : 9781134814459

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Handbook of Measurement Issues in Family Research by Sandra L. Hofferth,Lynne M. Casper Pdf

Dramatic societal changes have reshaped America’s families. Young adults have delayed marriage, and cohabitation before marriage has become commonplace. One in three women giving birth is unmarried, and the proportion of children under 18 living in single-parent families rose from 23 to 31 percent between 1980 and 2000, reflecting increased rates of both nonmarital childbearing and divorce. This authoritative volume offers a blueprint for addressing some of the most important measurement issues in family research, and it points out potential pitfalls for researchers and students who may not be familiar with data quality issues. The Handbook of Measurement Issues in Family Research will appeal to scholars in the departments of psychology, sociology, and population studies, as well as researchers working in governmental agencies.

Author : John Haltiwanger,Marilyn E. Manser,Robert H. Topel
Publisher : University of Chicago Press
Page : 494 pages
File Size : 54,6 Mb
Release : 2007-12-01
Category : Business & Economics
ISBN : 9780226314594

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Labor Statistics Measurement Issues by John Haltiwanger,Marilyn E. Manser,Robert H. Topel Pdf

Rapidly changing technology, the globalization of markets, and the declining role of unions are just some of the factors that have led to dramatic changes in working conditions in the United States. Little attention has been paid to the difficult measurement problems underlying analysis of the labor market. Labor Statistics Measurement Issues helps to fill this gap by exploring key theoretical and practical issues in the measurement of employment, wages, and workplace practices. Some of the chapters in this volume explore the conceptual issues of what is needed, what is known, or what can be learned from existing data, and what needs have not been met by available data sources. Others make innovative uses of existing data to analyze these topics. Also included are papers examining how answers to important questions are affected by alternative measures used and how these can be reconciled. This important and useful book will find a large audience among labor economists and consumers of labor statistics.

Author : Lewlyn L. R. Rodrigues
Publisher : Anchor Academic Publishing (aap_verlag)
Page : 81 pages
File Size : 47,8 Mb
Release : 2013-06-01
Category : Business & Economics
ISBN : 9783954895526

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Service Quality Measurement: Issues and Perspectives by Lewlyn L. R. Rodrigues Pdf

This book is very useful for it is not just ‘descriptive’ in its nature, but ‘prescriptive’, too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how a beginner can put the theory into practice. In this globalized economy, maintaining quality of products and services has been the thrust area of interest among academicians and practitioners. Today, there are quite a good number of books and research articles available. Nevertheless, service quality measurement has always posed problems, particularly in the context of service industries due to the difficulty in the measurement of the intangibles and implied needs of the customers. The research literature is filled with articles on how to quantify the services, and there are several streams of arguments on the choice of the most ideal approach. However, the research gap lies in the answer to the question: ‘Do these measurement instruments concur in their measurement outcomes or do they give different results in the same situation?’ This book primarily makes an attempt to answer this question through a case study approach. Even though, there are several instruments for the measurement of service quality, the two most widely used instruments are SERVQUAL and SERVPERF metrics. Comprehensively, this book explains the systematic procedure of using both, the instruments in a service sector, and further, the procedure for conducting a statistical analysis so that one will be able to apply the same in any service sector. It then takes the reader through a series of tests in order to compare the two metrics, and to prove statistically if there is the same outcome in a problem situation. The results are sure to surprise the reader, and trigger the “research bent of mind” to undertake a similar study of such metrics and gain mastery over performing an independent research with very minimal guidance from a professional guide. To conclude, this book is sure to provide adequate inputs for a service quality researcher, and answer various questions wriggling in the mind of a beginner of service quality research such as: How shall I start with service quality measurement? How to collect data? How to select a sample? How to conduct a literature review? How to analyse the data? What research methodology is applicable? How to build hypothesis on my research? How to use statistical procedures? How to present the [...]

Author : Antonio Abatemarco
Publisher : CEPS
Page : 23 pages
File Size : 51,7 Mb
Release : 2008
Category : Electronic
ISBN : 9789290798392

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Measurement Issues for Adequacy Comparisons among Pension Systems by Antonio Abatemarco Pdf

Proposes indexes to examine the degree to which a pension scheme prevents poverty among the elderly, enables smoothing of living standards after retirement and induces both intra- and inter-geneational solidarity.

Author : Anonim
Publisher : DIANE Publishing
Page : 52 pages
File Size : 43,8 Mb
Release : 2024-05-20
Category : Electronic
ISBN : 9781428978867

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Poverty measurement issues in revising and updating the official definition : report to the ranking minority member, Committee on Finance, U.S. Senate by Anonim Pdf

Author : Robert S. Kaplan,David P. Norton
Publisher : Harvard Business Press
Page : 348 pages
File Size : 47,8 Mb
Release : 1996
Category : Business & Economics
ISBN : 0875846513

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The Balanced Scorecard by Robert S. Kaplan,David P. Norton Pdf

Here is the book - by the recognized architects of the Balanced Scorecard - that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long-term strategic goals. Kaplan and Norton demonstrate how senior executives in industries such as banking, oil, insurance, and retailing are using the Balanced Scorecard both to guide current performance and to target future performance. They show how to use measures in four categories - financial performance, customer knowledge, internal business processes, and learning and growth - to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives. The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization's strategy. Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard. The Balanced Scorecard provides the management system for companies to invest in the long term - in customers, in employees, in new product development, and in systems - rather than managing the bottom line to pump up short-term earnings. It will change the way you measure and manage your business.

Author : Morten Jerven
Publisher : Routledge
Page : 225 pages
File Size : 45,5 Mb
Release : 2016-04-14
Category : Nature
ISBN : 9781317552994

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Measuring African Development by Morten Jerven Pdf

The chief economist for the World Bank's Africa region, Shanta Devarajan, delivered a devastating assessment of the capacity of African states to measure development in his 2013 article "Africa's Statistical Tragedy". Is there a "statistical tragedy" unfolding in Africa now? If so then examining the roots of the problem of provision of statistics in poor economies is certainly of great importance. This book on measuring African development in the past and in the present draws on the historical experience of colonial French West Africa, Ghana, Sudan, Mauritania and Tanzania and the more contemporary experiences of Ethiopia and the Democratic Republic of Congo. The authors each reflect on the changing ways statistics represent African economies and how they are used to govern them. This bookw as published as a special issue of the Canadian Journal of Development Studies.

Author : OECD
Publisher : OECD Publishing
Page : 131 pages
File Size : 48,7 Mb
Release : 2009-04-14
Category : Electronic
ISBN : 9789264060784

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Measuring Government Activity by OECD Pdf

This book summarises the available OECD and other international data on public sector inputs and processes. It also examines the existing internationally comparable data on outputs and outcomes, and recommends new approaches to measurement.

Author : Clayton M. Christensen
Publisher : Harvard Business Review Press
Page : 26 pages
File Size : 53,7 Mb
Release : 2017-01-17
Category : Business & Economics
ISBN : 9781633692572

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How Will You Measure Your Life? (Harvard Business Review Classics) by Clayton M. Christensen Pdf

In the spring of 2010, Harvard Business School’s graduating class asked HBS professor Clay Christensen to address them—but not on how to apply his principles and thinking to their post-HBS careers. The students wanted to know how to apply his wisdom to their personal lives. He shared with them a set of guidelines that have helped him find meaning in his own life, which led to this now-classic article. Although Christensen’s thinking is rooted in his deep religious faith, these are strategies anyone can use. Since 1922, Harvard Business Review has been a leading source of breakthrough ideas in management practice. The Harvard Business Review Classics series now offers you the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world.