Microsoft Dynamics Crm 2013 Unleashed

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Microsoft Dynamics CRM 2013 Unleashed

Author : Marc Wolenik
Publisher : Sams Publishing
Page : 1176 pages
File Size : 51,7 Mb
Release : 2014-04-25
Category : Computers
ISBN : 9780133518375

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Microsoft Dynamics CRM 2013 Unleashed by Marc Wolenik Pdf

Microsoft® Dynamics CRM 2013 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing both cloud and on-premise based versions of Dynamics CRM. Leading Dynamics implementer Marc Wolenik fully covers Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM Online Fall ’13, and many features first introduced in Microsoft’s “Polaris” and Update Rollup 12. You’ll find thorough coverage of Dynamics’ revamped “Flow” interface and advanced cross-platform mobile client support. Extensive new coverage also includes: Business Process Flows, Portable Business Logic, reporting and forms improvements, server-side email synchronization, MarketingPilot, NetBreeze, Yammer, and much more. Drawing on extensive insider knowledge, Wolenik presents proven best practices and pitfalls to avoid in using every significant Dynamics CRM 2013 capability–information available in no other book. Marc J. Wolenik, is CEO of Webfortis, a Microsoft Gold Customer Relationship Management Competency Partner that specializes in delivering Microsoft Dynamics CRM/xRM solutions for companies of all sizes. Learn from experience and dive deep into CRM technologies that cross almost every industry and vertical. His books include Microsoft Dynamics CRM 2011 Unleashed, Microsoft CRM 4 Unleashed, and Microsoft CRM 4 Integration Unleashed. Detailed information on how to… Compare on-premise and cloud versions of Dynamics CRM, make your best choice, and deploy painlessly Use the advanced configuration and customization options that offer you the most value Take full advantage of Dynamics CRM’s new flow interface and productivity shortcuts Learn about new add-on features for Dynamics, including MarketingPilot, NetBreeze, and Yammer Personalize dashboards, activities, calendars, data import/export, and more Manage leads, opportunities, accounts, contacts, marketing lists, collateral, campaigns, quotes, orders, and invoices Integrate schedules, cases, contacts, and product/service information Build powerful automated workflows, processes, and complete solutions Deliver CRM applications to smartphones and tablets, including iOS devices Provide watch lists, automatic alerts, and other sales help through InsideView Social Insights Extend Dynamics CRM with custom plug-ins and add-ons Integrate Dynamics CRM 2013 with SharePoint, Azure, SQL Server, SRSS, Visual Studio, and .NET Framework ON THE WEB: Download all examples and source code presented in this book from informit.com/title/9780672337031 as it becomes available

Microsoft Dynamics CRM 4 Integration Unleashed

Author : Marc Wolenik,Rajya Vardhan Bhaiya
Publisher : Pearson Education
Page : 775 pages
File Size : 51,6 Mb
Release : 2009-10-27
Category : Computers
ISBN : 9780768689082

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Microsoft Dynamics CRM 4 Integration Unleashed by Marc Wolenik,Rajya Vardhan Bhaiya Pdf

In Microsoft® Dynamics CRM 4 Integration Unleashed , two leading experts present proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. Using these solutions and sample applications, you will enhance all of your company’s relationships–with vendors, distributors, employees, users, affiliates, and customers. Authors Marc J. Wolenik and Rajya Vardhan Bhaiya walk you step by step through integrating Dynamics CRM with SharePoint, Office Communicator, PerformancePoint, BizTalk, Silverlight, VoIP phone systems, and both Google and MSN mapping tools. They also present a full analysis of the CRM Accelerators and advanced topics and three full chapters on integration using Scribe’s state-of-the-art adapters and templates. You’ll discover how to extend Dynamics CRM 4 with enterprise dashboards, stronger “deep-dive” data analysis, and much more. Wolenik and Bhaiya even demonstrate how to make custom Dynamics CRM applications available directly to your customers, without compromising security. Use Dynamics CRM 4 as an “xRM” platform for developing custom applications to enhance any type of business relationship Leverage new Azure cloud computing solutions for Microsoft Dynamics CRM Design infrastructure to efficiently run your customized Microsoft Dynamics CRM implementation Extend CRM internally, with plug-ins, source-to-source integration, IFRAME-based custom application integration, and CRM JScript Extend CRM externally, with CRM Accelerators, public Web services, direct SQL interaction, and customer-facing Web sites Implement KPIs and gain deeper business insight by integrating Dynamics CRM 4 with Microsoft Office PerformancePoint Create dashboards and other visual CRM tools with Microsoft Silverlight Develop custom CRM applications with Visual Studio Integrate CRM with Team Foundation Server Use Scribe templates and adapters to streamline data integration and migration On the web: Download all examples and source code presented in this book from informit.com/title/9780672330544.

Microsoft Dynamics CRM 2016 Unleashed

Author : Marc J. Wolenik
Publisher : Unknown
Page : 128 pages
File Size : 53,9 Mb
Release : 2016
Category : Customer relations
ISBN : 0134382137

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Microsoft Dynamics CRM 2016 Unleashed by Marc J. Wolenik Pdf

Microsoft Dynamics CRM 2011 Unleashed

Author : Marc Wolenik,Damian Sinay,Rajya Vardhan Bhaiya
Publisher : Sams Publishing
Page : 1364 pages
File Size : 48,8 Mb
Release : 2011-09-27
Category : Computers
ISBN : 9780132682077

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Microsoft Dynamics CRM 2011 Unleashed by Marc Wolenik,Damian Sinay,Rajya Vardhan Bhaiya Pdf

Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft's new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of Microsoft's new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM's sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition's extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new WCF-based programming model, UI scripting, and security.

Microsoft Dynamics CRM 2016 Unleashed

Author : Marc Wolenik
Publisher : Sams Publishing
Page : 0 pages
File Size : 54,7 Mb
Release : 2016-09-09
Category : Customer relations
ISBN : 0672337606

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Microsoft Dynamics CRM 2016 Unleashed by Marc Wolenik Pdf

Presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing both cloud and on-premise based versions of Dynamics CRM.

Microsoft Dynamics CRM 4.0 Unleashed

Author : Marc Wolenik,Damian Sinay
Publisher : Sams Publishing
Page : 867 pages
File Size : 55,9 Mb
Release : 2004-04-15
Category : Computers
ISBN : 9780132715225

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Microsoft Dynamics CRM 4.0 Unleashed by Marc Wolenik,Damian Sinay Pdf

Microsoft® Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in your unique business and technical environment. Authored by two leading Microsoft Dynamics implementers, this book systematically explains how the system works, why it works that way, and how you can leverage it to its fullest advantage. The authors present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. The far-reaching coverage ranges from Dynamics CRM’s sales, marketing, and customer service features to its automated workflows; from Outlook and Office integration to reporting and security. The authors offer independent insight into Dynamics CRM’s most powerful new features, from its improved interface to its new mail merge and data migration tools. This book is for every IT professional who intends to work with Dynamics CRM, regardless of their experience with Dynamics or other CRM solutions. The authors provide example-rich, realistic coverage of advanced Dynamics customization, extensibility, and integration: information that is available nowhere else. Detailed information on how to… Set up, configure, and maintain all facets of Dynamics CRM in any organization or industry Thoroughly understand both the on-premise and hosted versions of Dynamics CRM Make the most of Dynamics’ new features, including email, the Outlook client, Internet Facing Deployment (IFD), and relationships Manage sales leads, opportunities, accounts, contacts, marketing lists, sales collateral, campaigns, quotes, orders, and invoices Improve customer service by integrating schedules, cases, contacts, product/service information, and more Build powerful automated workflows that streamline key sales tasks and liberate salespeople for more effective selling Efficiently administer and secure any Dynamics CRM implementation Drive greater value by integrating Dynamics CRM with Microsoft Office productivity tools Customize and extend Dynamics CRM using Visual Studio, .NET, and custom plug-ins and add-ons ON THE WEB: Download all of this book’s examples and source code at informit.com/title/9780672329708

System Center 2012 R2 Configuration Manager Unleashed

Author : Kerrie Meyler,Jason Sandys,Greg Ramsey,Dan Andersen,Kenneth van Surksum,Panu Saukko
Publisher : Sams Publishing
Page : 382 pages
File Size : 53,8 Mb
Release : 2014-09-01
Category : Computers
ISBN : 9780133847246

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System Center 2012 R2 Configuration Manager Unleashed by Kerrie Meyler,Jason Sandys,Greg Ramsey,Dan Andersen,Kenneth van Surksum,Panu Saukko Pdf

Since Microsoft introduced System Center 2012 Configuration Manager, it has released two sets of important changes and improvements: Service Pack 1 and R2. This comprehensive reference and technical guide focuses specifically on those enhancements. It offers 300+ pages of all-new “in the trenches” guidance for applying Configuration Manager 2012’s newest features to improve user and IT productivity across all corporate, consumer, and mobile devices. An authoring team of world-class System Center consultants thoroughly cover System Center integration with Microsoft Intune and its mobile device management capabilities. They fully address Microsoft’s increased support for cross-platform devices, enhanced profiles, changes to application management, operating system deployment, as well as improvements to performance, security, usability, and mobile device management. The essential follow-up to System Center 2012 R2 Configuration Manager Unleashed, this new supplement joins Sams’ market-leading series of books on Microsoft System Center. • Use ConfigMgr 2012 R2 with Windows Intune to deliver people-centric management to any user, any device, anywhere • Simplify BYOD registration and enrollment, and enable consistent access to corporate resources • Integrate new mobile device management capabilities into the Configuration Manager console without service packs, hot fixes, or major releases • Provision authentication certificates for managed devices via certificate profiles • Automate repetitive software- and device-related tasks with PowerShell cmdlets • Centrally control roaming profiles, certificates, Wi-Fi profiles, and VPN configuration • Configure User Data and Profiles to manage folder redirection, offline files/folders, and roaming profiles for Windows 8.x users • Enable users to access data in Virtual Desktop Infrastructure (VDI) environments • Manage devices running OS X, UNIX, Linux, Windows Phone 8, WinRT, iOS, and Android • Understand the new cross-platform agent introduced in ConfigMgr 2012 R2 • Automate Windows setup with OSD • Prepare for, configure, install, and verify successful installation of the Windows Intune connector role • Respond to emerging challenges in mobile device management

SharePoint 2013 Unleashed

Author : Michael Noel,Colin Spence
Publisher : Sams Publishing
Page : 985 pages
File Size : 40,9 Mb
Release : 2013-08-19
Category : Computers
ISBN : 9780133143461

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SharePoint 2013 Unleashed by Michael Noel,Colin Spence Pdf

Buy the print SharePoint 2013 Unleashed and get the eBook version for free! See inside the book for access code and details. ¿ SharePoint 2013 Unleashed is the most complete, practical resource for¿all administrators, managers, architects, users, and developers to make the most of Microsoft’s powerful new SharePoint 2013 platform. ¿ Drawing on their experience implementing SharePoint solutions in hundreds of organizations, Michael Noel and Colin Spence focus on what administrators and knowledge workers really need to know to effectively design, implement, configure, and use SharePoint 2013. They fully address key SharePoint 2013 innovations such as PowerShell scripting to automate administration and farm provisioning; better virtualization support; improved security and authentication; new business intelligence tools, social networking improvements; enhanced lists; libraries; metadata; and more. ¿ Step by step, through easy-to-understand examples, they help you streamline administration, optimize performance, control cost, and implement high-value solutions for collaboration, document and web content management, and business intelligence. ¿ Detailed information on how to... ¿ Optimize your SharePoint 2013 design/deployment plan, right-size your server farm(s), and improve scalability ¿ Reduce costs by virtualizing your SharePoint environment and automating farm deployment ¿ Optimize search with metadata, content types, and taxonomies ¿ Streamline management with PowerShell and the SharePoint Central Administration tool ¿ Efficiently monitor, back up, and restore SharePoint environments ¿ Understand new Shredded Storage capabilities and new Service Applications built into the infrastructure layer of SharePoint ¿ Deploy SharePoint’s improved social networking features, including microblogging ¿ Deploy SharePoint as an extranet using various external authentication providers ¿ Use powerful out-of-the-box workflows—and create your own with SharePoint Designer 2013 and Visual Studio 2013 ¿ Build Business Intelligence solutions with PerformancePoint and Business Connectivity Services ¿

Django Unleashed

Author : Andrew Pinkham
Publisher : Sams Publishing
Page : 2519 pages
File Size : 52,9 Mb
Release : 2015-11-23
Category : Computers
ISBN : 9780133812398

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Django Unleashed by Andrew Pinkham Pdf

Django is an amazingly powerful system for creating modern, dynamic websites. But programming Django hasn’t always been easy—until now. Django Unleashed is your step-by-step, beginner-friendly guide to leveraging Django’s core capabilities and its powerful contributed library. You’ll learn in the most effective way possible: hands on, by building a fully functional Django website from scratch. You’ll even deploy the website to the cloud. As you build your website, expert Django consultant and trainer Andrew Pinkham reveals how websites operate; how Django makes building websites easy; how to write Python code that leverages its immense capabilities; and how to build solutions that are robust, reliable, and secure. You’ll start simply and learn to solve increasingly challenging problems: mastering new features and understanding how Django’s architecture shapes their behavior, and gaining essential knowledge for working with any web framework, not just Django.

Universal Windows Apps with XAML and C# Unleashed

Author : Adam Nathan
Publisher : Sams Publishing
Page : 769 pages
File Size : 48,7 Mb
Release : 2015-02-03
Category : Computers
ISBN : 9780134036342

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Universal Windows Apps with XAML and C# Unleashed by Adam Nathan Pdf

Full Color: Figures and code appear as they do in Visual Studio. Universal Windows apps are a total game-changer. You can now write once and deploy your app to any modern PC, tablet, phone, or other Windows device. Suddenly, it’s quick and easy to serve new devices and form factors, sharing unified assets ranging from code to styles to user controls. It has never been easier to reach multiple-device markets! Now, the world’s #1 expert on Microsoft XAML brings together all the knowledge Windows developers need to build universal apps that adapt smoothly for any device running Windows 8.1, Windows Phone 8.1, or their successors. Drawing on his unsurpassed personal experience and direct input from Microsoft’s Windows and Visual Studio teams, Adam Nathan illuminates core development concepts, answers your most important questions, and candidly assesses the technology’s strengths and limitations. This full-color guide walks you through every key task involved in building a universal Windows app: layout and input, working with the app model, using advanced controls, leveraging XAML’s powerful rich media features, and much more. Detailed information on how to... Quickly build universal, localized apps that exploit the vast global scale of the Windows Store Size, position, and transform elements within layouts that gracefully adapt to different devices Handle input from touch, mouse, pen, keyboard, and any sensor Monetize apps with Windows Store sales, in-app purchases, and advertising Make the most of controls for managing content, items, text, images, media, speech, and more Create efficient 2D vector graphics and animations Use styles, templates, and visual states to redesign controls without losing functionality Bind data sources to simplify data presentation and updates Easily integrate data from apps, users, and networks Support Windows app commands: Search, Share, Print, Play, Project, Settings Use contracts to build apps that cooperate to perform complex tasks Improve the user experience even when your app isn’t running

WPF 4.5 Unleashed

Author : Adam Nathan
Publisher : Sams Publishing
Page : 865 pages
File Size : 47,6 Mb
Release : 2013-07-12
Category : Computers
ISBN : 9780133496857

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WPF 4.5 Unleashed by Adam Nathan Pdf

The #1 WPF Book--Now Updated for WPF 4.5! Thorough, authoritative coverage, practical examples, clear writing, and full-color presentation make this one of the most widely acclaimed programming books of the last decade. Windows Presentation Foundation (WPF) is the recommended technology for creating modern Windows desktop apps. Whether you want to develop traditional user interfaces or integrate 3D graphics, audio/video, animation, dynamic skinning, touch, rich document support, speech recognition, or more, WPF enables you to do so in a seamless, resolution-independent manner that scales from small tablets to large TVs. WPF 4.5 Unleashed is the authoritative book that covers it all, in a practical and approachable fashion, authored by WPF guru and Microsoft architect Adam Nathan. Covers everything you need to know about Extensible Application Markup Language (XAML) Examines the WPF feature areas in incredible depth: controls, layout, resources, data binding, styling, graphics, animation, and more Delves into topics that aren’t covered by most books: 3D, speech, audio/video, documents, effects Shows how to create popular UI elements and leverage built-in controls such as the new Office-style Ribbon Demonstrates how to create sophisticated UI mechanisms, such as Visual Studio-like collapsible/dockable panes Explains how to create first-class custom controls for WPF Demonstrates how to create hybrid WPF software that leverages Windows Forms, DirectX, ActiveX, or other non-WPF technologies Explains how to exploit desktop features, such as Jump Lists and taskbar customizations, and the same toast notifications used by Windows Store apps

Windows 8.1 Apps with HTML5 and JavaScript Unleashed

Author : Stephen Walther
Publisher : Sams Publishing
Page : 480 pages
File Size : 52,8 Mb
Release : 2013-12-23
Category : Computers
ISBN : 9780133761221

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Windows 8.1 Apps with HTML5 and JavaScript Unleashed by Stephen Walther Pdf

Take advantage of your existing JavaScript and HTML skills to build apps for Windows 8.1 and add them to the Windows Store. It’s a remarkable opportunity—and best-selling Microsoft web development author Stephen Walther will show you how to take full advantage of it. Offering the same deep insight and practical code that has made his ASP.NET Unleashed the #1 ASP.NET book of all time, Walther covers everything you need to build outstanding Windows Store apps with JavaScript and HTML5. He guides you through using Microsoft’s WinJS 2.0 library to develop apps for Windows 8.1—you learn how to use JavaScript templates, controls, and data binding. You’ll find in-depth coverage of everything from displaying data with a ListView control to supporting SkyDrive cloud storage, creating games to using IndexedDB and HTML5 forms. Extensively updated for the release of Windows 8.1, this book covers all of the new features of the WinJS 2.0 library such as the Repeater, SearchBox, WebView, and NavBar controls and the new WinJS Scheduler. This book has been updated with a new sample app that demonstrates how to build a Windows Store app that interacts with Windows Azure Mobile Services. If you’re a web developer, Windows 8 gives you millions of new potential customers to buy your apps—and you already have many of the skills you’ll need to reach them. Get this book, master the tools and techniques you don’t already know—and go after that huge new market! Detailed information on how to… Get your app published in the Windows Store Use JavaScript controls such as the Tooltip, Rating, DatePicker, and FlipView controls Thoroughly master using the WinJS ListView control to display, sort, and filter data Use new controls introduced with Windows 8.1 such as the Repeater, WebView, NavBar, and SearchBox controls Implement Windows Search and Share contracts Use HTML5 Canvas to build arcade games Store data on the local file system, via Windows Azure Mobile Services or in IndexedDB databases Use Live Services to authenticate users, retrieve user profiles, and interact with SkyDrive Create custom WinJS controls with Page Controls Build apps that gracefully adapt to different screen resolutions and orientations Take pictures from your computer’s webcam and play sounds 8.1 Apps

System Center Configuration Manager Reporting Unleashed

Author : Garth Jones,Dan Toll,Kerrie Meyler
Publisher : Sams Publishing
Page : 681 pages
File Size : 48,5 Mb
Release : 2016-04-21
Category : Computers
ISBN : 9780134466798

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System Center Configuration Manager Reporting Unleashed by Garth Jones,Dan Toll,Kerrie Meyler Pdf

Microsoft System Center Configuration Manager’s SQL Server database contains valuable information about your users, computers, hardware, operating systems, applications, compliance status, and much more. Microsoft has provided excellent tools for extracting this information in meaningful ways, including SQL Server Reporting Services (SSRS) and SQL Server Data Tools Business Intelligence (SSDT-BI). System Center Configuration Manager Reporting Unleashed shows you how to make the most of these tools. World-renowned System Center reporting guru Garth Jones and his expert coauthors guide you through all facets of custom reporting with System Center. You’ll walk through installing and configuring SSRS, using SQL views to find the data you need, writing SQL queries, creating basic and advanced reports, and using role-based administration to securely deliver those reports to the correct individuals. Jones brings together reliable, comprehensive, and up-to-date System Center reporting techniques you’ll find in no other book or website. Using this guide, you can consistently retrieve the right information to solve immediate problems and quickly respond to management concerns. Detailed information on how to... • Install and configure SQL SSRS for optimal System Center reporting and easier troubleshooting • Understand the data stored in the ConfigMgr site database • Efficiently retrieve ConfigMgr data by writing SQL queries in SQL Server Management Studio • Learn best practices for developing and designing System Center reports • Create report templates, customize content with report parameters, and embed charts • Customize logos, color palettes, and other report elements for your own organization • Construct advanced drillthroughs to provide deeper understanding • Strengthen report security by integrating ConfigMgr role-based administration into SQL queries • Leverage reporting to measure KPIs and gain a better understanding of your environment • Tailor your reports to the needs of end-users or management • Foreword by Wally Mead, Principal Program Manager, Cireson The only book entirely dedicated to Configuration Manager reporting, this guide complements Meyler's System Center 2012 Configuration Manager Unleashed, offering far more in-depth coverage of reporting than the single chapter in that book. Most of the content in this new guide will be equally valuable in both System Center 2016 and 2012 environments.

Microsoft Dynamics CRM 4 Integration Unleashed

Author : Marc J. Wolenik,Rajya Vardhan Bhaiya
Publisher : Sams Publishing
Page : 0 pages
File Size : 50,8 Mb
Release : 2010
Category : Customer relations
ISBN : 0672330547

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Microsoft Dynamics CRM 4 Integration Unleashed by Marc J. Wolenik,Rajya Vardhan Bhaiya Pdf

In Microsoft� Dynamics CRM 4 Integration Unleashed , two leading experts present proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. Using these solutions and sample applications, you will enhance all of your company's relationships-with vendors, distributors, employees, users, affiliates, and customers. Authors Marc J. Wolenik and Rajya Vardhan Bhaiya walk you step by step through integrating Dynamics CRM with SharePoint, Office Communicator, PerformancePoint, BizTalk, Silverlight, VoIP phone systems, and both Google and MSN mapping tools. They also present a full analysis of the CRM Accelerators and advanced topics and three full chapters on integration using Scribe's state-of-the-art adapters and templates. You'll discover how to extend Dynamics CRM 4 with enterprise dashboards, stronger "deep-dive" data analysis, and much more. Wolenik and Bhaiya even demonstrate how to make custom Dynamics CRM applications available directly to your customers, without compromising security. Use Dynamics CRM 4 as an "xRM" platform for developing custom applications to enhance any type of business relationship Leverage new Azure cloud computing solutions for Microsoft Dynamics CRM Design infrastructure to efficiently run your customized Microsoft Dynamics CRM implementation Extend CRM internally, with plug-ins, source-to-source integration, IFRAME-based custom application integration, and CRM JScript Extend CRM externally, with CRM Accelerators, public Web services, direct SQL interaction, and customer-facing Web sites Implement KPIs and gain deeper business insight by integrating Dynamics CRM 4 with Microsoft Office PerformancePoint Create dashboards and other visual CRM tools with Microsoft Silverlight Develop custom CRM applications with Visual Studio Integrate CRM with Team Foundation Server Use Scribe templates and adapters to streamline data integration and migration On the web: Download all examples and source code presented in this book from informit.com/title/9780672330544.