Municipal Benchmarks Assessing Local Perfomance And Establishing Community Standards
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Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)
Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)
The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services. New to this edition: -Updated charts and data throughout -New chapters "Management Services," "Parking Services," "Risk Management," "Social Services," "Streets, Sidewalks, and Storm Drainage," Water and Sewer Services," "Fleet Maintenance," "Gas and Electric Services" -Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.
Municipal Benchmarks: Assessing Local Perfomance and Establishing Community Standards by David Ammons Pdf
Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)
Known for encouraging step-by-step problem solving and for connecting techniques to real-world scenarios, David Ammons’ Tools for Decision Making covers a wide range of local government practices—from the foundational to the advanced. Brief and readable, each chapter opens with a problem in a hypothetical city and then introduces a tool to address it. Thoroughly updated with new local government examples, the second edition also incorporates chapters devoted to such additional techniques as sampling analysis, sensitivity analysis, financial condition analysis, and forecasting via trend analysis. Numerous tables, figures, exhibits, equations, and worksheets walk readers through the application of tools, and boxed features throughout each chapter present other uses for techniques, helpful online resources, and common errors. A handy guide for students and an invaluable resource and reference for practitioners.
Robert E. England,John P. Pelissero,David R. Morgan
Author : Robert E. England,John P. Pelissero,David R. Morgan Publisher : CQ Press Page : 392 pages File Size : 55,7 Mb Release : 2016-05-06 Category : Political Science ISBN : 9781506310510
Managing Urban America by Robert E. England,John P. Pelissero,David R. Morgan Pdf
In Managing Urban America, Eighth Edition, the authors guide students through the politics of urban management—doing less with more while managing conflict, delivering goods and services, responding to federal and state mandates, adapting to changing demographics, and coping with economic and budgetary challenges. This revision: highlights the difficulties cities confront as they deal with the lingering economic challenges of the 2008 Recession evaluates the concept of e-government, and offers numerous examples in both theory and practice considers environmental issues and the implications for urban government management includes new case studies, including some with a global perspective as the authors examine the management of international cities thoroughly updates all data and scholarship.
What Works in Latin American Municipalities? by Claudia N. Avellaneda Pdf
This incisive book presents a critical compilation of empirical studies assessing local government performance in Latin America. Analysing original administrative data from municipalities in the understudied countries of Brazil, Chile, Colombia, Ecuador, and Mexico, Claudia N. Avellaneda and contributors pose the titular question: what works in Latin American municipalities?
Performance Measurement: Building Theory, Improving Practice by Patria de Lancer Julnes,Marc Holzer Pdf
This volume in the "ASPA Classics" series compiles the most influential contributions to the theory and practice of performance measurement that have been published in various journals affiliated with the American Society for Public Administration. The book includes major sections of original text along with the readings, and provides students and practitioners with a handy reference source for theory development and practice improvement in performance measurement. The coverage is broad, including methods and techniques for developing effective performance measurement systems, building performance-based management systems, and sustaining performance-based budgeting. The articles are all classics in the field that have endured the test of time and are considered 'must reads' on performance measurement.
Network of Asia-Pacific Schools and Institutes of Public Administration and Governance. Annual Conference,Asian Development Bank
Author : Network of Asia-Pacific Schools and Institutes of Public Administration and Governance. Annual Conference,Asian Development Bank Publisher : Asian Development Bank Page : 743 pages File Size : 43,7 Mb Release : 2006 Category : Asia ISBN : 9789715616164
The Role of Public Administration in Building a Harmonious Society by Network of Asia-Pacific Schools and Institutes of Public Administration and Governance. Annual Conference,Asian Development Bank Pdf
This volume brings together a collection of papers presented at the annual conference of the Network of Asia-Pacific Schools and Institutes of Public Administration and Governance (NAPSIPAG). The publication reflects the diversity of "grounded voices to be found in the region." While the approaches are different, a distinguishing feature is the depth of local knowledge they exhibit and the manner in which innovation from within the Asia and Pacific region is highlighted.
Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Author : Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall Publisher : John Wiley & Sons Page : 484 pages File Size : 49,7 Mb Release : 2014-10-13 Category : Education ISBN : 9781118439050
Managing and Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall Pdf
New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.
Municipal Finances by Catherine D. Farvacque-Vitkovic,Mihaly Kopanyi Pdf
This book tells a fascinating story on municipal finances for local government practitioners with rich examples, global practices, and good and bad experiences the authors gained in decades of field work.
Anyone hoping to improve teamwork, performance, and budgeting, training, and evaluation programs in their organization should look no further. Completely revised, Public Productivity Handbook, Second Edition defines the role of leadership, dimensions of employee commitment, and multiple employee-organization based relationships for effective intern
"Job well done! Your clear, user-friendly guide certainly fills a void." "A great resource for people interested in government performance." "It will be a great resource for state and local practitioners who are grappling with these issues." "To our knowledge it is unique, and should prove helpful to government managers and policymakers." "This is one of the best, most useful guides ever produced. This document will be well-used." Contents: web sites; publications by organization, other publications and resources, periodicals; and organizations.
Kathryn E. Newcomer,Harry P. Hatry,Joseph S. Wholey
Author : Kathryn E. Newcomer,Harry P. Hatry,Joseph S. Wholey Publisher : John Wiley & Sons Page : 912 pages File Size : 50,9 Mb Release : 2015-08-06 Category : Business & Economics ISBN : 9781118893692
Handbook of Practical Program Evaluation by Kathryn E. Newcomer,Harry P. Hatry,Joseph S. Wholey Pdf
The leading program evaluation reference, updated with the latest tools and techniques The Handbook of Practical Program Evaluation provides tools for managers and evaluators to address questions about the performance of public and nonprofit programs. Neatly integrating authoritative, high-level information with practicality and readability, this guide gives you the tools and processes you need to analyze your program's operations and outcomes more accurately. This new fourth edition has been thoroughly updated and revised, with new coverage of the latest evaluation methods, including: Culturally responsive evaluation Adopting designs and tools to evaluate multi-service community change programs Using role playing to collect data Using cognitive interviewing to pre-test surveys Coding qualitative data You'll discover robust analysis methods that produce a more accurate picture of program results, and learn how to trace causality back to the source to see how much of the outcome can be directly attributed to the program. Written by award-winning experts at the top of the field, this book also contains contributions from the leading evaluation authorities among academics and practitioners to provide the most comprehensive, up-to-date reference on the topic. Valid and reliable data constitute the bedrock of accurate analysis, and since funding relies more heavily on program analysis than ever before, you cannot afford to rely on weak or outdated methods. This book gives you expert insight and leading edge tools that help you paint a more accurate picture of your program's processes and results, including: Obtaining valid, reliable, and credible performance data Engaging and working with stakeholders to design valuable evaluations and performance monitoring systems Assessing program outcomes and tracing desired outcomes to program activities Providing robust analyses of both quantitative and qualitative data Governmental bodies, foundations, individual donors, and other funding bodies are increasingly demanding information on the use of program funds and program results. The Handbook of Practical Program Evaluation shows you how to collect and present valid and reliable data about programs.
Library Statistics for the Twenty-First Century World by Michael Heaney Pdf
An international collaboration between IFLA, the UNESCO Institute of Statistics and the International Organization for Standardization (ISO) has developed standards for new library indicators for the twenty-first century. The existing international library statistics were developed nearly 40 years ago. This book presents the first results using the new statistics, and look forward to the next steps. It also contains other initiatives and developments in the fields of library statistics, benchmarking and indicators.