Author : OECD
Publisher : OECD Publishing
Page : 242 pages
File Size : 40,7 Mb
Release : 2009-10-02
Category : Electronic
ISBN : 9789264059412
OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches by OECD Pdf
The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.