One Hundred And One Tough Conversations To Have With Employees

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101 Tough Conversations to Have with Employees

Author : Paul Falcone
Publisher : AMACOM
Page : 322 pages
File Size : 44,7 Mb
Release : 2009-04-30
Category : Business & Economics
ISBN : 9780814413494

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101 Tough Conversations to Have with Employees by Paul Falcone Pdf

Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues--these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. With years of experience as the VP of employee relations at major entertainment companies, author Paul Falcone offers unique insight into the tools and skills required for managers to address some of the most common--as well as the most serious--employee problems they are likely to encounter. Falcone’s book 101 Tough Conversations to Have with Employees equips managers to facilitate clear, direct interactions with their employees by offering realistic sample dialogues managers can use to sidestep potential awkwardness. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. With a plethora of proven, realistic techniques, managers will learn how to protect themselves and their organizations--and get the very best from their people.

Ask a Manager

Author : Alison Green
Publisher : Ballantine Books
Page : 304 pages
File Size : 41,7 Mb
Release : 2018-05-01
Category : Business & Economics
ISBN : 9780399181825

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Ask a Manager by Alison Green Pdf

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Fierce Conversations (Revised and Updated)

Author : Susan Scott
Publisher : Penguin
Page : 324 pages
File Size : 42,6 Mb
Release : 2004-01-06
Category : Self-Help
ISBN : 0425193373

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Fierce Conversations (Revised and Updated) by Susan Scott Pdf

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

Difficult Conversations

Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Penguin
Page : 351 pages
File Size : 46,6 Mb
Release : 2010-11-02
Category : Psychology
ISBN : 9781101496763

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Difficult Conversations by Douglas Stone,Bruce Patton,Sheila Heen Pdf

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Can We Talk?

Author : Roberta Chinsky Matuson
Publisher : Kogan Page Publishers
Page : 229 pages
File Size : 46,9 Mb
Release : 2021-09-03
Category : Business & Economics
ISBN : 9781398601314

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Can We Talk? by Roberta Chinsky Matuson Pdf

WINNER: Independent Press Award 2022 - Career Are you avoiding an uncomfortable conversation at work? If you're an executive or a team leader, strengthening your organization's ability to have difficult conversations is necessary and worth the discomfort. The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.

Having Hard Conversations

Author : Jennifer Abrams
Publisher : Corwin Press
Page : 153 pages
File Size : 50,7 Mb
Release : 2009-01-08
Category : Education
ISBN : 9781452276502

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Having Hard Conversations by Jennifer Abrams Pdf

Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes

75 Ways for Managers to Hire, Develop, and Keep Great Employees

Author : Paul Falcone
Publisher : AMACOM
Page : 336 pages
File Size : 40,6 Mb
Release : 2016-06-14
Category : Business & Economics
ISBN : 9780814436707

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75 Ways for Managers to Hire, Develop, and Keep Great Employees by Paul Falcone Pdf

Products and services will change with demand, but one thing that will always be required for a company’s success is having the right people working hard for you. As a manager, are you cultivating this vital resource? Is there more you could be doing? In this accessible and practical playbook, HR expert and author Paul Falcone helps take the guesswork out of this crucial element for success. In 75 Ways for Managers to Hire, Develop, and Keep Great Employees, Falcone shows managers how to: Identify the best and brightest talent Hire for organizational compatibility Address uncomfortable workplace situations Create an environment that motivates Retain restless top performers Delegate in a way that develops your staff Every HR executive has a laundry list of things they wish managers knew--best practices that would enable the entire organization to operate more effectively. Falcone’s book 75 Ways for Managers to Hire, Develop, and Keep Great Employees has encapsulated all of this for you in a single indispensable resource!

Tough Conversations at Work

Author : Sherry R Smith
Publisher : Independently Published
Page : 44 pages
File Size : 44,6 Mb
Release : 2018-12-16
Category : Business & Economics
ISBN : 1791797741

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Tough Conversations at Work by Sherry R Smith Pdf

Tough workplace conversations are difficult to handle, and this is why most of us try to avoid it. When you avoid tough conversation, you lean into vulnerability instead of doing good office work. If you have to deal with tough conversation regularly, then this book is for you. If you are looking for a complete tough conversation handbook, then this book offers a step-by-step approach to having those conversations with less stress and more success. This book offers a respectful and realistic approach on how to anticipate and engage in these encounters in a way that will achieve the best results for everyone involved.Whether you are an employee, coworker or the boss, you need to have tough conversations from time to time. This tough conversation guide can help you bite the bullet and say what needs saying. Unlike most books on the subject, this tough conversation guide is brief, to the point and easy to understand. This tough conversation book offers realistic and simple dialogues that employees and managers can use to facilitate direct, clear interactions with each other. One of the biggest obstacles of tough conversation is fear. Eliminating fear can make you better at tough conversation and this book shows you how to replace fear with courage and confidence.This book makes you confident and provides tools and tactics to navigate the tough conversation confidently and effectively. This solution-oriented, practical book describes some of the most common work-related communication problems most employees are likely to encounter. This tough conversation book is for both employees and managers who can use the guidance provided in the book to protect themselves and their organizations. Once you master the skills mentioned in this book, you will find all your conversations becoming easier, less stressful and more fruitful and productive.

120 Difficult Conversations to Have With Employees

Author : Dave Young
Publisher : Gtm Press LLC
Page : 152 pages
File Size : 43,8 Mb
Release : 2021-04
Category : Business & Economics
ISBN : 1955423024

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120 Difficult Conversations to Have With Employees by Dave Young Pdf

Not Sure How to Talk to Your Employee or Boss About a Sensitive Issue? Not for Long! Learn Tactful, Considerate Ways to Respond to 120 Difficult Situations - Keep Reading! No matter what your situation is, dealing with some type of conflict always gives way to anxiety and fear - prompting us to ask questions like "What if I offend them?", "What if they take it the wrong way?", or "What if they get mad at me?" All these WHAT Ifs are very valid questions to ask. Difficult conversations have always been a challenge, no matter how confident, tactful, or courageous a person may be. However, addressing difficult issues properly is always the key that opens the door to a resolution - especially in the workplace! It's a necessity that goes with the territory of being a person who interacts with others daily. And if you want to be an effective leader or a great employee, the willingness to have difficult conversations is always the first piece of the puzzle. So, how do you properly address tricky issues without stepping on other people's toes? You can start by poring over the information-rich pages of Dave Young's bestselling book "120 Difficult Conversations to Have With Employees". In this helpful resource, managers will learn how to discuss performance, inappropriate conduct, and other common work situations. Employees will able be able to learn from the insights on how to approach difficult situations with their colleagues or their bosses. With 120 situations covered using a concise, well-defined question-and-answer format, you can easily find and follow what is relevant to you!

Difficult Conversations

Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Penguin
Page : 401 pages
File Size : 52,7 Mb
Release : 2023-08-22
Category : Psychology
ISBN : 9780593511695

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Difficult Conversations by Douglas Stone,Bruce Patton,Sheila Heen Pdf

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Dare to Lead

Author : Brené Brown
Publisher : Random House
Page : 321 pages
File Size : 42,5 Mb
Release : 2018-10-09
Category : Business & Economics
ISBN : 9780399592522

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Dare to Lead by Brené Brown Pdf

#1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Don’t miss the five-part HBO Max docuseries Brené Brown: Atlas of the Heart! NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential. When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work. But daring leadership in a culture defined by scarcity, fear, and uncertainty requires skill-building around traits that are deeply and uniquely human. The irony is that we’re choosing not to invest in developing the hearts and minds of leaders at the exact same time as we’re scrambling to figure out what we have to offer that machines and AI can’t do better and faster. What can we do better? Empathy, connection, and courage, to start. Four-time #1 New York Times bestselling author Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love. Brown writes, “One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It’s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It’s why we’re here.” Whether you’ve read Daring Greatly and Rising Strong or you’re new to Brené Brown’s work, this book is for anyone who wants to step up and into brave leadership.

We Need to Talk - Tough Conversations With Your Boss

Author : Lynne Eisaguirre
Publisher : Simon and Schuster
Page : 224 pages
File Size : 43,9 Mb
Release : 2008-12-17
Category : Business & Economics
ISBN : 9781440520853

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We Need to Talk - Tough Conversations With Your Boss by Lynne Eisaguirre Pdf

Asking a boss about more responsibility, an inappropriate coworker, or for some extra help can be scary! Employees don't want to step on anyone's toes or cross any boundaries, but they need answers! Tackling your most pressing questions and offering advice on what to say and how to say it, this book is every stressed employee's dream come true. This step-by-step guide covers workplace dialogue dilemmas like leave requests, disability discussions, performance issues, and promotion requests. It features: practical and precise advice for specific problem topics points of quick reference at a great price realistic scripts that help dictate what should and should not be said.

96 Great Interview Questions to Ask Before You Hire

Author : Paul Falcone
Publisher : AMACOM
Page : 382 pages
File Size : 43,7 Mb
Release : 2018-03-14
Category : Business & Economics
ISBN : 9780814439166

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96 Great Interview Questions to Ask Before You Hire by Paul Falcone Pdf

Why do so many promising job candidates turn out to be disappointing employees? Learn how to consistently hire the right people at the right time for the right roles. Every manager and human resources department has experienced a candidate whom they viewed as promising individuals full of potential turning out to be underwhelming employees. Employment expert Paul Falcone supplies the tools you need to land top talent. What is the applicant’s motivation for changing jobs? Do they consistently show initiative? The third edition of this practical guide book is packed with interview questions to possibly ask candidates, each designed to reveal the real person sitting across the table. In 96 Great Interview Questions to Ask Before You Hire, Falcone shares strategic questions that uncover the qualities and key criteria you seek in your next hire, including: Achievement-anchored questions Questions that qauge likeability and fit Pressure-cooker questions Holistic questions that invite self-assessment Questions tailed to sales, mid-level, or senior management positions Complete with guidelines for analyzing answers, asking follow-up questions, checking references, and making winning offers, 96 Great Interview Questions to Ask Before You Hire covers the interviewing and hiring process from beginning to end, leaving no stone unturned.

Help Them Grow Or Watch Them Go

Author : Beverly Kaye,Julie Winkle Giulioni
Publisher : Berrett-Koehler Publishers
Page : 143 pages
File Size : 48,8 Mb
Release : 2012
Category : Business & Economics
ISBN : 9781609946326

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Help Them Grow Or Watch Them Go by Beverly Kaye,Julie Winkle Giulioni Pdf

Kaye and Giulioni identify three broad types of conversations that have the power to motivate employees more deeply than any well-intentioned development event or process to help with career development.