Online Customer Service For Dummies

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Customer Service For Dummies

Karen Leland,Keith Bailey
Customer Service For Dummies Book PDF

Author : Karen Leland,Keith Bailey
Publisher : John Wiley & Sons
Page : 409 pages
File Size : 55,7 Mb
Release : 2011-03-03
Category : Business & Economics
ISBN : 9781118052730

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Customer Service For Dummies by Karen Leland,Keith Bailey Pdf

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Online Customer Service For Dummies?

Keith Bailey,Karen Leland
Online Customer Service For Dummies Book PDF

Author : Keith Bailey,Karen Leland
Publisher : For Dummies
Page : 0 pages
File Size : 43,6 Mb
Release : 2001-04-15
Category : Computers
ISBN : 076455316X

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Online Customer Service For Dummies? by Keith Bailey,Karen Leland Pdf

Who would wait two to three days for a response when you could go to anther site offering the same product and get an answer instantaneously? A strong foundation of customer service, therefore, is essential for online survival. Online Customer Service For Dummies explains how to survive.

Customer Experience For Dummies

Roy Barnes,Bob Kelleher
Customer Experience For Dummies Book PDF

Author : Roy Barnes,Bob Kelleher
Publisher : John Wiley & Sons
Page : 360 pages
File Size : 48,7 Mb
Release : 2014-10-29
Category : Business & Economics
ISBN : 9781118756041

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Customer Experience For Dummies by Roy Barnes,Bob Kelleher Pdf

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential tokeeping your business relevant. Today's business owners need toknow how to connect and engage with their customers through avariety of different channels, including online reviews and word ofmouth. Customer Experience For Dummies helps you listen toyour customers and offers friendly, practical, andeasy-to-implement solutions for incorporating customer engagementinto your business plans and keep the crowds singing yourpraises. The book will show you simple and attainable ways to increasecustomer experience and generate sales growth, competitiveadvantage, and profitability. You'll get the know-how tosuccessfully optimize social media to create more loyal customers,provide feedback that keeps them coming back for more, become atrustworthy and transparent entity that receives positive reviews,and so much more. Gives you the tools you need to target customers moreprecisely Helps you implement new social and mobile strategies Shows you how to generate and maintain customer loyalty inorder to achieve success through multiple channels Explains how a fully-engaged customer can help you outperformthe competition Learn how to respond effectively to customer feedback Your brand's reputation and success is your lifeblood, andCustomer Experience For Dummies shows you how to stayrelevant, add value, and win and retain customers.

The Ultimate Online Customer Service Guide

Marsha Collier
The Ultimate Online Customer Service Guide Book PDF

Author : Marsha Collier
Publisher : John Wiley & Sons
Page : 204 pages
File Size : 46,8 Mb
Release : 2010-12-15
Category : Business & Economics
ISBN : 9781118007655

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The Ultimate Online Customer Service Guide by Marsha Collier Pdf

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Call Centers For Dummies

Real Bergevin,Afshan Kinder,Winston Siegel,Bruce Simpson
Call Centers For Dummies Book PDF

Author : Real Bergevin,Afshan Kinder,Winston Siegel,Bruce Simpson
Publisher : John Wiley & Sons
Page : 391 pages
File Size : 55,6 Mb
Release : 2010-04-16
Category : Business & Economics
ISBN : 9780470677438

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Call Centers For Dummies by Real Bergevin,Afshan Kinder,Winston Siegel,Bruce Simpson Pdf

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.

Starting an Online Business All-in-One For Dummies

Joel Elad,Shannon Belew
Starting an Online Business All in One For Dummies Book PDF

Author : Joel Elad,Shannon Belew
Publisher : John Wiley & Sons
Page : 896 pages
File Size : 42,8 Mb
Release : 2020-03-05
Category : Business & Economics
ISBN : 9781119648451

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Starting an Online Business All-in-One For Dummies by Joel Elad,Shannon Belew Pdf

The tools you need to follow your dream of starting and running an online business! With the right knowledge and resources, you can take action to start the online business you’ve been dreaming of. This comprehensive guide provides tips and tricks for turning your dream into a reality. The sixth edition of Starting an Online Business: All-in-One For Dummieswill teach you the basics and beyond. It will prepare you to set up your business website, offer your products in an online store, and keep accurate books. The authors help you navigate the primary legal, accounting, and security challenges related to running an online business. Fund your business for success and future growth Use SEO strategically to drive traffic to a well-designed site Market your business effectively as an entrepreneur Stand out, build customer relationships, and sell on social media Keep up with ecommerce trends to stay a step ahead With some guidance, you can find your market niche, create a business plan, and decide on a revenue model. Then, it’s time to set up shop! Starting an Online Business can help bring your dream of an online business to life and guide you on the road to success.

Customer Service on the Internet

Jim Sterne
Customer Service on the Internet Book PDF

Author : Jim Sterne
Publisher : Wiley
Page : 0 pages
File Size : 49,7 Mb
Release : 2000-05-22
Category : Computers
ISBN : 0471382582

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Customer Service on the Internet by Jim Sterne Pdf

A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: * Create a service plan that takes full advantage of the Web's potential * Determine the best way to present your company's information on the Web * Effectively manage e-mail * Find out exactly what your customers want and measure their satisfaction * Examine how others are using networked computer communications * Utilize extranets to lock in customers and channel partners and lock out competitors Visit our Web site at www.wiley.com/compbooks/

Starting an Online Business For Dummies®

Greg Holden
Starting an Online Business For Dummies Book PDF

Author : Greg Holden
Publisher : John Wiley & Sons
Page : 553 pages
File Size : 53,9 Mb
Release : 2010-06-15
Category : Computers
ISBN : 9780470640999

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Starting an Online Business For Dummies® by Greg Holden Pdf

The nuts-and-bolts for building your own online business and making it succeed Is there a fortune in your future? Start your own online business and see what happens. Whether you're adding an online component to your current bricks-and-mortar or hoping to strike it rich with your own online startup, the sixth edition of this popular and practical guide can help. Find out how to identify a market need, handle promotion, choose Web hosting services, set up strong security, pop up prominently in search engine rankings, and more. The book explores the hottest business phenomenon today—social media marketing—with full coverage of Twitter, Facebook, blogs, and other technologies that are now firmly part of the online business landscape. Dives into all aspects of starting and establishing an online business, including the very latest big trends Highlights business issues that are of particular concern to online businesses Reveals how to identify a market need, handle promotion, choose Web hosting services, set up strong security, pop up prominently in search engine rankings, and more Covers the hottest social media marketing opportunities, including Twitter, Facebook, YouTube, and blogs Shows you specific types and examples of successful online businesses Provides the latest on B2B Web site suppliers, such as AliBaba.com Build a better online business from the ground up, starting with Starting an Online Business For Dummies, 6th Edition!

eBay Business All-in-One For Dummies

Marsha Collier
eBay Business All in One For Dummies Book PDF

Author : Marsha Collier
Publisher : John Wiley & Sons
Page : 648 pages
File Size : 42,9 Mb
Release : 2018-01-08
Category : Computers
ISBN : 9781119427742

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eBay Business All-in-One For Dummies by Marsha Collier Pdf

The selling, marketing, and business tips you need to succeed eBay is the perfect place to learn the ropes of what it's like running an online business. It provides the tools, technology, and platform a would-be entrepreneur needs to launch their first successful small business. It takes some know-how, however, to get that business off the ground and grow it into a success. In eBay Business All-in-One For Dummies, Marsha Collier shares the expertise she gained as one of eBay's first Power Sellers on how to get ahead, stay ahead, and expand your business onto other platforms when it's time to grow. eBay continues to grow as it connects new individuals with items to sell with would-be buyers every day. Combining essential information covering seven key topics, this all-encompassing guide shows fledgling entrepreneurs how to sell like a pro, present and market your items, become a power seller, deal with office and legal issues, and so much more. Discover the secrets behind driving views for listings Find out how to source merchandise for resale Get advice on the back-office tasks of running a business Grow your business beyond the eBay platform If you have an eye on building a business on eBay—and beyond—this is the one-stop guide you need to succeed.

eBay For Dummies

Marsha Collier
eBay For Dummies Book PDF

Author : Marsha Collier
Publisher : John Wiley & Sons
Page : 408 pages
File Size : 43,5 Mb
Release : 2016-05-23
Category : Computers
ISBN : 9781119260196

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eBay For Dummies by Marsha Collier Pdf

Your must-have guide to buying and selling on eBay Over 160 million buyers can't be wrong! That's how many people are buying on eBay, and that number only continues to grow. If you're an eBay beginner looking to find bargains or make money by selling, look no further than eBay For Dummies. Inside, you'll find all the tips and strategies you need to become a successful buyer or seller on the world's #2 e-commerce site. Written by Marsha Collier—who was one of the earliest sellers on eBay and one of their first elite 'PowerSellers'—this new edition offers the latest updates on eBay's selling tools, payment options, how to enhance your eBay experience through social media, and so much more. Buyers will discover how to find bargains, evaluate items, choose between bidding or buying outright, select the best shipping option, and close the deal. If you're a seller, there's a ton for you, too! You'll find tips on researching what to sell, creating effective listings, packing and shipping your items, and offering excellent customer service. Create an account and search for bargains Make extra money by selling items on eBay Master the art of packing and shipping items Use social media to build your eBay business Whether you want to buy like an expert or make money the eBay way, there's something for every aspiring eBay aficionado in this time-tested guide!

Marketing For Dummies

Jeanette Maw McMurtry
Marketing For Dummies Book PDF

Author : Jeanette Maw McMurtry
Publisher : John Wiley & Sons
Page : 407 pages
File Size : 55,6 Mb
Release : 2022-11-08
Category : Business & Economics
ISBN : 9781119894872

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Marketing For Dummies by Jeanette Maw McMurtry Pdf

Pump up your business with the latest, greatest marketing techniques In a post-pandemic, up or down economy, it’s harder than ever to meet highly complex and ever-changing customer expectations. The top-selling Marketing For Dummies covers basics like sales strategy, channel selection and development, pricing, and advertising. We also teach you complex elements like personalization, customer behavior, purchasing trends, ESG ratings, and market influences. With this complete guide, you can build a business that not only competes in a challenging market, but wins. This updated edition of Marketing for Dummies will walk you through the latest marketing technologies and methods, including customer experience, retargeting, digital engagement across all channels and devices, organic and paid SEO, Google ads, social media campaigns and posts, influencer and content marketing, and so much more. You’ll discover what works, what doesn’t, and what is best for your business and budget. Learn the marketing and sales strategies that work in any economy Discover how to engage customers with trust and enthusiasm Understand post-pandemic changes in consumer attitudes Discover new tools and technologies for finding customers and inspiring loyalty Adapt your brand, pricing, and sales approach to make your business more valuable Avoid common marketing mistakes and learn how to measure the impact of your efforts For small to mid-size business owners and marketing professionals, Marketing For Dummies lets you harness the latest ideas to drive traffic, boost sales, and move your business forward.

Mindful Leadership For Dummies

Juliet Adams
Mindful Leadership For Dummies Book PDF

Author : Juliet Adams
Publisher : John Wiley & Sons
Page : 336 pages
File Size : 45,8 Mb
Release : 2016-06-02
Category : Self-Help
ISBN : 9781119068808

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Mindful Leadership For Dummies by Juliet Adams Pdf

The easy way to become a more mindful leader Want to become a more mindful leader? With Mindful LeadershipFor Dummies, you'll find accessible and authoritative guidancefor cultivating focus, clarity, and creativity from within yourcolleagues. Packed full of useful tips, this friendly how-to guidewill help you incorporate mindfulness in your leadership style tomanage and reap the benefits of a more attentive workinglife—all while nurturing compassion in the service of others.You'll discover how mindfulness can help improve decision-makingand communication skills, manage modern workday challenges, and somuch more. Mindful leadership is currently a high-trending topic in theself-help/business world, making headlines in such prominentpublications as Forbes, Time magazine and TheGuardian, and even earning a dedicated blog on Huffington Post.And all for good reason—the benefits of practicingmindfulness in the workplace are far-reaching, and as we begin touncover more research that supports its effectiveness, it's nowonder business leaders are jumping aboard this positivebandwagon. Includes tips on incorporating mindfulness into your leadershipstyle Shows you how mindfulness can help develop and deepen yourleadership qualities Explains how mindfulness enhances productivity and minimizesthe effects of stress in the workplace Outlines how adding mindfulness to your leadership approachwill enable you to make positive choices that support yourwell-being If you're a businessperson looking to add mindfulness to yourleadership tool belt, Mindful Leadership For Dummies haseverything you need to get started today.

Online Investing For Dummies

Matthew Krantz
Online Investing For Dummies Book PDF

Author : Matthew Krantz
Publisher : John Wiley & Sons
Page : 434 pages
File Size : 46,7 Mb
Release : 2019-08-27
Category : Business & Economics
ISBN : 9781119601487

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Online Investing For Dummies by Matthew Krantz Pdf

Build a winning portfolio—and reduce your risk—with this bestselling guide Online investing has never been easier—or more potentially confusing. Now that every broker or finance site has its own app, data, or approach, it can be all too easy to be misled and make a bad decision. Online Investing for Dummies helps you reduce risk and separate the gimmicks from the gold, pointing investors of all experience levels to the pro-tips, calculators, databases, useful sites, and peer communities that will lead to success. Updated to include information on mobile trading and the influence of social media on the markets, the book also covers the basics—showing you how to figure out how much to invest, find data online, and pick an online broker. It then progresses through to more advanced topics, such as calculating returns, selecting mutual funds, buying bonds, options, commodities, and IPOs, taking you and your money wherever you want to go in the global market. Set expectations and assess your risk Analyze stocks and financial statements Assemble the suite of tools to calculate your performance Get tips on choosing the right online broker and on protecting your information online It’s time to get a pro strategy, and Online Investing for Dummies has all the inside information you need to build up that winning portfolio.

Digital Marketing All-In-One For Dummies

Stephanie Diamond
Digital Marketing All In One For Dummies Book PDF

Author : Stephanie Diamond
Publisher : John Wiley & Sons
Page : 807 pages
File Size : 41,5 Mb
Release : 2022-11-29
Category : Business & Economics
ISBN : 9781119932369

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Digital Marketing All-In-One For Dummies by Stephanie Diamond Pdf

Develop and refine your comprehensive online marketing plan With more than 800 content-packed pages, Digital Marketing All-in-One For Dummies is the most comprehensive tool for marketers looking to beef up their online presence. In this edition, you’ll learn the latest trends in digital marketing strategies, including brand new insight on how to incorporate artificial intelligence into your marketing plans. You’ll also get the latest information on how to manage your customers’ experiences, create exceptional marketing content, get help from influencers, and leverage social accounts for more followers and greater profits. With the help of this friendly Dummies guide, you’ll accelerate your journey from traditional to digital marketing processes, uncover tips to prove ROI of marketing activities, and increase audience engagement. Build and implement a winning digital plan for your brand Learn how to establish an online presence with social media Turn online prospects into loyal customers Target consumers in any market segment and age bracket Dig into the latest marketing advice as you provide your potential and existing customers the kind of personal experience you look for as a customer.

DJing For Dummies

John Steventon
DJing For Dummies Book PDF

Author : John Steventon
Publisher : John Wiley & Sons
Page : 526 pages
File Size : 41,5 Mb
Release : 2010-07-13
Category : Music
ISBN : 9780470664056

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DJing For Dummies by John Steventon Pdf

How to start and build a successful career as a DJ-from at-home mixing to making demos to playing to a live crowd Whether it's a digital or vinyl track of "Proud Mary," a DJ sets the mood, amps up the excitement, and gets a crowd of revelers rockin'. Often an outsized personality, blessed with a gorgeous voice and an encyclopedic knowledge of music, a DJ is this era's new pop star. For those interested in how to begin a career as a DJ, DJing For Dummies offers newcomers all the technical know-how needed as well as advice on how to create your own DJing style and how to make DJing work for you. With tips on equipment essentials, such as turntables, slipmats and needles, headphones, and amplifiers, as well as buying records, CDs, and MP3s, this practical guide takes you through the basics of mixing, song structure, building a foolproof set, creating a great demo, and what to do when you finally face a live audience. Includes ten resources for expanding your skills and fan base With invaluable advice on ten DJing mistakes to avoid as well as answers to DJ questions you're too afraid to ask Includes updated info on the latest software and techniques, expanded content on digital DJing, and DJing over the Internet With tips on the ten items to take with you when you get a gig, as well as how to DJ at a wedding, DJing For Dummies will help turn your fantasy into an exciting and fun, money-making career.