Outsourcing And Service Work In The New Economy

Author : José-Luis Álvarez-Galván
Publisher : Cambridge Scholars Publishing
Page : 225 pages
File Size : 45,8 Mb
Release : 2012-03-15
Category : Business & Economics
ISBN : 9781443838177

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Outsourcing and Service Work in the New Economy by José-Luis Álvarez-Galván Pdf

This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experience is crucially relevant to understand employment conditions in a weak institutional setting where labour protection is low and business competition intense. Overall, outsourcing has gained popularity as a mechanism to deal with the uncertainty of increasingly challenging business environments. Nonetheless, the practice of outsourcing also raises important concerns. This book identifies those managerial practices which have a substantial impact on workers and their employment conditions such as: job designs; customer segmentation; non-standard contracts; intensified supervision; union avoidance; limited career opportunities; and strict social divisions in the workplace. These findings also suggest that a number of practices that were common in the ‘old’ economy are still dominant in the organisation of work in the twenty-first century. The book is a useful reference for scholars and students concerned with employment and labour studies, economic development, and globalisation.

Author : Gupta, Amar
Publisher : IGI Global
Page : 440 pages
File Size : 53,8 Mb
Release : 2008-03-31
Category : Business & Economics
ISBN : 9781599049731

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Outsourcing and Offshoring of Professional Services: Business Optimization in a Global Economy by Gupta, Amar Pdf

"This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, would make an invaluable addition to any reference library"--Provided by publisher.

Author : Lionel Fontagné,Ann Harrison
Publisher : Oxford University Press
Page : 360 pages
File Size : 48,6 Mb
Release : 2017-03-01
Category : Business & Economics
ISBN : 9780191084737

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The Factory-Free Economy by Lionel Fontagné,Ann Harrison Pdf

De-industrialization, accelerated by the financial crisis, is a long term process. The comparative advantage of emerging economies shifted towards more advanced goods and their growing populations commanded an increasing share in global demand. This shift towards a factory-free economy in high income countries has drawn the attention of policy makers in North America and Europe. Some politicians have articulated alarming views, initiating mercantilist or 'beggar-thy-neighbour' cost-competitiveness policies. Yet companies that concentrate research and design innovations at home but no longer have any factories there may be the norm in the future. This volume proposes an economic analysis of this phenomenon and includes 11 contributions which complement each other and tackle the problem from different angles. The evidence in this book suggests that de-industrialization is a process that happens over time in all countries, even China. One implication is that criticism of China is not likely to provide a solution to these long term trends. Another implication is that the distinction between manufacturing and services is likely to become increasingly blurry. More manufacturing firms are engaging in services activities, and more wholesale firms are engaging in manufacturing. One optimistic perspective suggests that industrial country firms may be able to exploit the high-value added and skill-intensive activities associated with design and innovation, as well as distribution, which are all components of the global value chain for manufacturing. Although this ongoing transformation of the industrial economies may be consistent with evolving comparative advantage, it has significant short-run costs and requires far-sighted investments. These include the costs to workers who are caught in the shift from an industrial to a service economy, and the need to invest in new infrastructure and education to prepare coming generations for their changing roles.

Author : Jan Drahokoupil
Publisher : ETUI
Page : 295 pages
File Size : 47,6 Mb
Release : 2015-07-01
Category : Contracting out
ISBN : 9782874523663

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The outsourcing challenge by Jan Drahokoupil Pdf

Production networks in many sectors have become increasingly fragmented. Cutting labour costs by lowering pay, increasing work intensity and/or shifting flexibility costs to workers are just some of the motivations for outsourcing. But it can also be used to circumvent employee representation and collective bargaining systems within companies, and labour market regulations in general. Though such intentions may not drive the bulk of outsourcing decisions, any change in company boundaries is likely to impact employment, working conditions and industrial relations in the value chain. This book focuses on the dynamics of outsourcing in Europe from the perspective of employees. In particular, it considers one insufficiently studied aspect: the impact of outsourcing on working conditions and employment relations in companies. The book also collects lessons learned from the efforts of employees and trade unions to shape outsourcing decisions, processes and their impact on employment and working conditions.

Author : Ibraiz Tarique
Publisher : Routledge
Page : 584 pages
File Size : 40,9 Mb
Release : 2021-08-18
Category : Business & Economics
ISBN : 9781315474694

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The Routledge Companion to Talent Management by Ibraiz Tarique Pdf

The field of Talent Management has grown and advanced exponentially over the past several years as organizations, large and small, public and private, global and domestic, have realized that to gain and sustain a global competitive advantage, they must manage their talents effectively. Talent Management has become a major theoretical and empirical topic of intellectual curiosity from various disciplinary perspectives, such as human resource management, arts and entertainment management, international management, etc. This Companion is an indispensable source that provides an authoritative, in-depth, and comprehensive examination of emerging Talent Management topics. Divided into five thematic sections that provide a unique overarching structure to organize forty-one chapters written by leading and renowned international scholars, this Companion assesses essential knowledge, trends, debates, and avenues for future research in a single volume: Evolution and Conceptualization of Talent Management; The External Context of Talent Management; The Internal Context of Talent Management; Individuals, Workforce, and Processes of Talent Management; and Outcomes of Talent Management. In this way, the Companion is essential reading for anyone involved in the scholarly study of Talent Management, including academic researchers, advanced postgraduate and graduate students, and management consultants. For further debate on Talent Management, readers might be interested in the supplementary volume Contemporary Talent Management: A Research Companion, sold separately.

Author : Robert Perrucci,Carolyn C. Perrucci
Publisher : Oxford University Press, USA
Page : 0 pages
File Size : 49,8 Mb
Release : 2006-11-02
Category : Industrial sociology
ISBN : 0195330811

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The Transformation of Work in the New Economy by Robert Perrucci,Carolyn C. Perrucci Pdf

InThe Transformation of the New Economy, editors Robert Perrucci and Carolyn C. Perrucci critically examine existing conditions in the workplace and discuss the political and economic forces that have shaped them. The book explores established practices governing how products are produced, how work is organized, and who comprises the labor force. Perrucci and Perrucci examine computerized production technology, global production chains, and the international division of labor as products of political struggles between corporations, workers, and the government. The outcomes of these struggles have produced our global economy, made jobs less secure, and kept wages of average Americans from growing the way they did post-World War II. These outcomes have also led to downsizing in the workplace, restructuring the social organization of work, and outsourcing jobs to other countries. This anthology illustrates how the new economy has affected: * Job opportunities and income for workers of different gender, race, and class. * Working conditions of professionals, factory workers, and workers in the service economy. * Family life of parents, children, and dual earners. The closing section of the book focuses on policy changes that could improve the conditions of workers in the new economy--with specific attention to raising wages, better access to health care, and company policies that empower workers.

Author : William Greene
Publisher : DIANE Publishing
Page : 64 pages
File Size : 40,5 Mb
Release : 2006
Category : Offshore outsourcing
ISBN : 9781428957725

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Growth in services outsourcing to India propellant or drain on the U.S. economy? by William Greene Pdf

Author : S. Sajikumar
Publisher : Unknown
Page : 52 pages
File Size : 45,6 Mb
Release : 2005
Category : Foreign trade regulation
ISBN : UOM:39015070115947

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Work and Workers in the New Economy by S. Sajikumar Pdf

Author : William Milberg,Deborah Winkler
Publisher : Cambridge University Press
Page : 377 pages
File Size : 50,5 Mb
Release : 2013-04-29
Category : Business & Economics
ISBN : 9781107355224

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Outsourcing Economics by William Milberg,Deborah Winkler Pdf

Outsourcing Economics has a double meaning. First, it is a book about the economics of outsourcing. Second, it examines the way that economists have understood globalization as a pure market phenomenon, and as a result have 'outsourced' the explanation of world economic forces to other disciplines. Markets are embedded in a set of institutions - labor, government, corporate, civil society, and household - that mold the power asymmetries that influence the distribution of the gains from globalization. In this book, William Milberg and Deborah Winkler propose an institutional theory of trade and development starting with the growth of global value chains - international networks of production that have restructured the global economy and its governance over the past twenty-five years. They find that offshoring leads to greater economic insecurity in industrialized countries that lack institutions supporting workers. They also find that offshoring allows firms to reduce domestic investment and focus on finance and short-run stock movements.

Author : Carol Upadhya,A. R. Vasavi
Publisher : Routledge
Page : 285 pages
File Size : 54,8 Mb
Release : 2008
Category : Business & Economics
ISBN : 9780415456807

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In an Outpost of the Global Economy by Carol Upadhya,A. R. Vasavi Pdf

Provides sociological and anthropological perspectives of the transformation of work and conditions of workers in the information technology (IT) and IT-enabled services (ITES). Explores the diverse ways in which the 'global' is instantiated in the 'local' in relation to high-tech led globalization.

Author : D. Howcroft,H. Richardson
Publisher : Springer
Page : 284 pages
File Size : 46,5 Mb
Release : 2009-11-30
Category : Business & Economics
ISBN : 9780230277977

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Work and Life in the Global Economy by D. Howcroft,H. Richardson Pdf

This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.

Author : Derek Gallimore
Publisher : Outsource Accelerator
Page : 828 pages
File Size : 47,5 Mb
Release : 2022-06-10
Category : Business & Economics
ISBN : 9781739623012

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Inside Outsourcing by Derek Gallimore Pdf

OUTSOURCING IS THE BAD BOY OF BUSINESS, blamed for poor quality, unethical salaries, inhumane conditions, and even the ruination of industrialized economies. Yet, Apple, Google, JP Morgan, and almost every Fortune 500 company outsources, and the industry is growing at breakneck speed. Hiring an offshore team can save a company 70% on its staffing costs and offer previously unimaginable access to a near-infinite pool of 2 billion highly qualified professionals. It's a game changing proposition for businesses. Globalization and technology are connecting the world's 8 billion people into one single online economy. For three decades, the outsourcing industry was a sleeping giant, generating $200 billion annually, and employing tens of millions of people, but mostly invisible to the traditional economy. Now, the giant is waking. Only recently has outsourcing become an option for small and medium-sized businesses. Previously, due to technological limitations, it was the exclusive domain of the big multinational conglomerates. Many smaller businesses have now heard of offshoring, but few really understand its full potential or how it can be applied to their company. What does outsourcing really mean for the typical business, entrepreneur, or manager? Should they embrace this movement or run from it? Is outsourcing really the devil incarnate or a misunderstood force for good? Will it cause the downfall of economic stability in the West or catalyze humanity's next step-change in prosperity and innovation? Inside Outsourcing takes a deep dive into the origin of outsourcing, its current state, and likely future. It explores the high-level concept, drills down into the mechanics, offers clear insights for its practical application, and provides actionable advice for businesses of all sizes exploring its potential. This book is a must-read if you don't want to miss this game-changing opportunity.

Author : William Lazonick
Publisher : W.E. Upjohn Institute
Page : 377 pages
File Size : 51,5 Mb
Release : 2009
Category : Business & Economics
ISBN : 9780880993517

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Sustainable Prosperity in the New Economy? by William Lazonick Pdf

Lazonick explores the origins of the new era of employment insecurity and income inequality, and considers what governments, businesses, and individuals can do about it. He also asks whether the United States can refashion its high-tech business model to generate stable and equitable economic growth. --from publisher description.

Author : Anna Mori
Publisher : Springer
Page : 231 pages
File Size : 55,6 Mb
Release : 2019-07-27
Category : Business & Economics
ISBN : 9783030246273

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Employment Relations in Outsourced Public Services by Anna Mori Pdf

Examining the consequences of the outsourcing of public services, this book explores the transformation of working conditions, employment relations and the role of the state under marketisation strain. It places these developments in a wider framework that incorporates the legacy of the national models of public administration and employment relations regimes in the public sector. Adopting a comparative perspective by focusing on Italy, Denmark and Britain, the author investigates and questions the influential interpretation of a spreading neo-liberal trajectory in public service working conditions and employment relations, and reveals significant diversity across countries mediated by national institutional configurations. Discussing the interplay between the austerity agenda in the aftermath of the financial crisis and the swelling of outsourcing practices in public services, this book responds to the scholarly call for an integrated approach towards institutions and actors. A valuable read for researchers examining human resource management, labour studies and public administration, this book provides a comprehensive overview of employment relations in outsourced public services.

Author : D. Chorafas
Publisher : Springer
Page : 339 pages
File Size : 49,5 Mb
Release : 2002-12-03
Category : Business & Economics
ISBN : 9780230501720

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Outsourcing Insourcing and IT for Enterprise Management by D. Chorafas Pdf

Many firms are now developing policies for outsourcing IT and other basic functions, this book analyses this issue from the perspective of both the outsourcer and the insourcer. Chorafas describes management needs and shows how technology can be used to meet these needs. The book also highlights the benefits and risks that companies face when they attempt to differentiate themselves through new technology. The book is based on an extensive research project in the US, UK, Germany, France, Switzerland and Sweden.