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Author : Robert Klepper,Wendell O. Jones Publisher : Prentice Hall Page : 438 pages File Size : 54,6 Mb Release : 1998 Category : Business & Economics ISBN : UOM:39015040040605
Outsourcing Information Technology, Systems, and Services by Robert Klepper,Wendell O. Jones Pdf
As an executive, the outsourcing decisions you make will have a profound impact on your company - and your career. Outsourcing Information Technology, Systems and Services is the only detailed, practical guide to making the right decisions, and making those decisions work. Outsourcing Information Technology, Systems and Services is based on interviews with many of the world's leading IT managers and outsourcing consultants. If you're responsible for outsourcing decisions of any kind, you can't afford to be without their hard-won insights.
Information Technology Outsourcing by Suzanne Rivard,Benoit A. Aubert Pdf
This new volume in the "Advances in Management Information Systems" series presents the latest cutting-edge knowledge in IT outsourcing. As part of the growing business trend to outsourcing various operations, IT outsourcing both determines the governance of a vital organizational function and influences the processes of exploitation and exploration in all other functions of an enterprise. In keeping with the mission of the "AMIS" series, the editors of this volume have framed the domain of research and practice broadly. "Information Technology Outsourcing" provides leading edge research on both the variety of decisions regarding the outsourcing of IS services and the management of the relationship with service suppliers.
Managing Risk and Security in Outsourcing IT Services by Frank Siepmann Pdf
With cloud computing quickly becoming a standard in today's IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments-requiring a change in how we evaluate risk and protect information, processes, and people.Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and
Technology and Offshore Outsourcing Strategies by P. Brudenall Pdf
Outsourcing has become one of the most important trends used in managing the enterprise during the last ten years and is now transforming the corporation. At the same time, it is one of the most talked about and hotly debated topics of our times. This book analyses these trends with leading outsourcing practitioners providing a strategic look at how the modern corporation can succeed through outsourcing, the pitfalls and hidden costs of offshoring, what to include in an outsourcing contract, and what outsourcing will look like in the future.
The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services by T. R. Ramanathan Pdf
This research study seeks to understand the nature of organisational change with respect to offshore outsourcing of information technology services in a multinational pharmaceutical company, and to examine the effectiveness of approaches used to manage this change so that lessons may be drawn from these experiences. Despite the abundant literature on effective organisational change management, the key factors that need to be managed properly at different stages of the offshore outsourcing process are not well understood. The research adopts a processual view to paint a broad picture of the issues involved in these different stages. A generic process model of change, based on the review of the change literature, was first developed to represent how change was intended to occur. This model focuses on the following four stages in the change process: context, diagnosis and planning, implementation, and institutionalisation. The research employs an interpretive case study approach and draws on fieldwork from three independent information systems departments (cases) of the company, where offshore outsourcing programmes were implemented. Qualitative data from semi-structured interviews, direct observation and document analysis are analysed by applying the generic process model to produce a detailed account of the way in which change was managed in the case organisations. The findings reveal that a combination of contextual factors, both external and internal to the company, influenced the adoption and use of offshore outsourcing in the case organisations. Externally, the economic forces were found to be the main catalyst for the change, while internally the role of the executive leadership and the lack of internal resources further explain the motivations behind the adoption of offshore outsourcing. The study illustrates that achieving successful outcomes from offshore outsourcing activities critically depends on the organisation adequately addressing a number of factors, such as conveying a sense of urgency, developing and communicating the vision, identifying the benefits of change and how they will be delivered, generating short-term wins, providing education and training, developing a fit between the change and organisational culture, etc., throughout the change process. The findings also highlight the effects of offshore outsourcing on the case organisations, including change in job roles and responsibilities and organisational learning activities that enable corrective actions to improve change management efforts. An important contribution of this research is the development of a model providing a more comprehensive understanding of the change process associated with the implementation of offshore IT outsourcing. Recommendations for policy makers and change managers to improve change management practice based on the research findings, as well as recommendations for further research, form a significant part of the conclusions.
Outsourcing IT - The Legal Aspects by Rachel Burnett Pdf
Outsourcing has increased and developed immensely in scope, sophistication and ambition over the last twenty years - and continues to evolve. Information technology outsourcing is potentially highly complex and risk-laden, especially for the fast growing areas of business process and transformational outsourcing, and where whole departments or business areas are outsourced. Decisions taken by the customer at the outset have long term ramifications: they need to ensure that the processes are flexible enough to deal with change, maintain necessary levels of security, avoid abandoning management of key resources and prevent costs spiralling out of control. It is essential to have a good contract to meet such challenges. All these issues and others, such as intellectual property arrangements, the complexities of transferring staff, property and other assets, tendering procedures and performance monitoring, must not be ignored and are addressed in the second edition of Rachel Burnett's successful Outsourcing IT. Whether you are a supplier or a customer, it is vital to have a properly negotiated formal contract if you are entering into an outsourcing arrangement. A good contract needs careful planning and this book provides a comprehensive guide to the whole process. Well-planned and well-structured outsourcing arrangements, by well-informed and well-advised customers, are far more likely to work for both customer and supplier alike and Outsourcing IT - The Legal Aspects: Planning, Contracting, Managing and the Law is the perfect place to start.
Managing Information Technology Outsourcing by Erik Beulen,Pieter M. Ribbers Pdf
For decades, outsourcing has been a major international phenomenon in business. The areas of Technology, Information Technology and Management represent a unique case for outsourcing both in terms of benefits and potential interorganisational problems. This fully updated text has been brought up to date with this new landscape, including discussion of Robotic Process Automation, Internet of Things, cloud computing, low code and DevOps and agile. With a range of new global case studies in manufacturing, logistics, chemical industry and cloud services, this textbook offers a strong grounding in real-world industrial experience that effectively combines theory with practice. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully. Accessible and cutting-edge, the third edition of Managing Information Technology Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information technology management. It is an ideal text for students, academics and practitioners alike.
Successful IT Outsourcing by Elizabeth Sparrow Pdf
The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.
GRASPED Outsourcing IT and Networking Systems by Steven Brough Pdf
Welcome to a transformative journey tailored for solopreneurs aiming to optimize their business through strategic outsourcing of IT and networking services. This book offers a structured approach to identifying, planning, and managing outsourcing projects specifically within the realm of IT and networking. By embracing the strategies outlined within, solopreneurs can confidently navigate the complexities of outsourcing, ultimately unlocking new levels of efficiency, reliability, and business growth. This guidebook is meticulously designed to unveil the intricacies of IT and networking projects, emphasizing the crucial role of skilled IT professionals. Featuring 10 distinguished projects, each accompanied by its own project planning and management guide, this resource is invaluable for those seeking to elevate their proficiency in managing and executing IT and networking projects successfully through outsourcing. Each IT and networking project is dissected with precision, offering readers detailed guides that cover every aspect of project planning and management specific to outsourcing IT and networking services. This methodical approach provides a deep understanding of the tasks and responsibilities pivotal to successful IT and networking projects, highlighting the diverse and intricate nature of technical roles within outsourcing. Insights into IT and Networking Project Management The book delves into the unique challenges and tasks faced in IT and networking projects, illuminating the vital role of IT professionals in outsourcing arrangements. It showcases the broad spectrum of responsibilities these experts undertake, demonstrating their essential contribution to the successful delivery and execution of outsourced projects. Acknowledging the practical needs of its audience, the guidebook incorporates custom planning sheets designed to facilitate the organization and management of IT and networking projects within outsourcing contexts. Informed by the strategies and examples within, these tools enable solopreneurs to effectively apply their newly acquired knowledge to their own IT and networking projects. For solopreneurs, this guidebook is a treasure trove of knowledge. With its thorough project examples and adaptable planning tools, it empowers professionals to achieve excellence in outsourcing IT and networking projects. This not only aids in their personal development and efficiency but also enhances their contribution to the success and growth of their businesses in the dynamic world of technology.
A Practical Guide to Outsourcing Agreements by Adam D. Vereshack Pdf
Guide book to analysing the major issues that arise in outsourcing agreements. Helps one deal with the basic question of when outsourcing is an appropriate solution to a situation, and what issues must be addressed when contracting with a supplier.
Outsourcing of R&D in the Pharmaceutical Industry by Bianca Piachaud Pdf
This book examines the strategic aspects of outsourcing in relation to the firm. It provides a holistic view of the outsourcing process, starting with conceptualisation, through to implementation and management of the process. Although the book is based on a case study of the pharmaceutical industry, the general principles derived from the Strategic Sourcing Model are generic in nature and the model can be applied to instances of outsourcing in other industries.
It's been going on for decades. But today, more firms than ever are using outsourcing to help cut costs, improve business processes, and focus on their core business. The most successful of these companies are the best informed. Whether you're just
Intelligent IT Outsourcing by Leslie Willcocks,Sara Cullen Pdf
Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these. IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies have to be addressed, therefore IT goes to the heart of many enterprises and interfaces with multiple business units and processes, and there are continuous skills shortages. Unfortunately complexities are not removed in outsourced situations where additional problems come into play, for example the supplier's capabilities, whether the IT is right for an outsourcing solution, and whether the contract is robust but flexible enough to allow for outsourcing to take place. Objectives need to be realistic, and factors such as whether the internal management is mature and capable enough in this field, and the impact of prohibitive switching costs on behaviour once an outsourcing deal has been signed all have to be taken into account. The authors have built up over two decades of research, advisory and practitioner experience that enables them to distil the fundamental challenges in IT and outsourcing and demonstrate how these can be addressed.
Managing IT Outsourcing Performance by Solli-Sther, Hans,Gottschalk, Petter Pdf
"This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.