Phone Clones

Author : Kiran Mirchandani
Publisher : Cornell University Press
Page : 189 pages
File Size : 49,8 Mb
Release : 2012-04-15
Category : Social Science
ISBN : 9780801464614

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Phone Clones by Kiran Mirchandani Pdf

Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients—to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.

Author : Wen Chen Hu,Chung-Wei Lee,Weidong Kou
Publisher : IGI Global
Page : 374 pages
File Size : 50,5 Mb
Release : 2005-01-01
Category : Computers
ISBN : 1591403464

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Advances in Security and Payment Methods for Mobile Commerce by Wen Chen Hu,Chung-Wei Lee,Weidong Kou Pdf

Recently, the emergence of wireless and mobile networks has made possible the admission of electronic commerce to a new application and research subject: mobile commerce, defined as the exchange or buying and selling of commodities, services, or information on the Internet through the use of mobile handheld devices. In just a few years, mobile commerce has emerged from nowhere to become the hottest new trend in business transactions. However, the prosperity and popularity of mobile commerce will be brought to a higher level only if information is securely and safely exchanged among end systems. This book includes high-quality research papers and industrial and practice articles in the areas of mobile commerce security and payment from academics and industrialists.

Author : Pandey U.S. & Shukla Saurabh
Publisher : S. Chand Publishing
Page : 312 pages
File Size : 48,5 Mb
Release : 2007
Category : Computers
ISBN : 9788121928410

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E-Commerce and Mobile Commerce Technologies by Pandey U.S. & Shukla Saurabh Pdf

Section A: Basic Of E-Commerce And Its Application 1. Introduction To E-Commerce 2. Business Models Of E-Commerce 3. B2B E-Commerce And Edi 4. Business Applications Of E-Commerce Section B: Technologies For E-Commerce 5. E-Commerce Technology 6. Electronic Payment Systems 7. Security Issues In E-Commerce 8. Role Of Social Media In E-Commerce Industry Section C: M-Commerce And Its Implementation 9. Mobile Commerce And Wap 10. Mobile Commerce Risk, Security And Payments Methods 11. Mobile Money-Infrastructure And Fraud Prevention For M-Payment Section D: Legal Issues 12. Legal And Ethical Issues 13. Cyber Laws 14. Webhosting Section E: Online Marketing And Website Designing 16. Search Engine Optimization (Seo) 17. Tools For Website Design Section F: Security Issues In E-Commerce 18. Few Security Guidelines For Developing E-Commerce Applications 19. E-Commerce Testing Process Section G: Current Trends In E-Commerce 20. Current Trends In Electronic World

Author : Ravi, Vadlamani
Publisher : IGI Global
Page : 380 pages
File Size : 48,7 Mb
Release : 2007-10-31
Category : Computers
ISBN : 9781599046778

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Advances in Banking Technology and Management: Impacts of ICT and CRM by Ravi, Vadlamani Pdf

Banking across the world has undergone extensive changes thanks to the profound influence of developments and trends in information communication technologies, business intelligence, and risk management strategies. While banking has become easier and more convenient for the consumer, the advances and intricacies of emerging technologies have made banking operations all the more cumbersome. Advances in Banking Technology and Management: Impacts of ICT and CRM examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies.

Author : Ronald V. Clarke
Publisher : Bloomsbury Publishing USA
Page : 317 pages
File Size : 47,5 Mb
Release : 2006-09-30
Category : Social Science
ISBN : 9780313086373

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Outsmarting the Terrorists by Ronald V. Clarke Pdf

Given that the war on terror is currently being fought the way crime typically is—after the fact—this country cannot protect its citizens from future terrorist events solely in this way. Instead, measures must be taken to actually stop terrorists before they can attack. Here, the authors argue that government anti-terrorism policy must pay much more attention to reducing opportunities for terrorist attacks by protecting vulnerable targets, controlling the tools and weapons used by terrorists, and removing the conditions of everyday life that make these attacks possible. While some of this work is being done on an ad hoc basis, there are no recognized methods to guide the work, there is limited experience on which to draw, and the government has no trained professionals to oversee the work. In this book, the authors address these deficiencies, and lay out a systematic approach for reducing opportunities for terrorism. The current take-them-out mindset may be the main reason why reducing opportunities for terrorism has been so neglected by governments, but another important reason is that the task seems so overwhelmingly difficult. How can we possibly protect every vulnerable target or person? How can we control all the everyday tools that terrorists must use in carrying out their attacks? How can we control their weapons when we cannot even keep guns out the hands of ordinary criminals? In this book, the authors show that these tasks are indeed manageable. They take readers through the methods for preventing terrorism and the policies that will assist in this important work. They show that in order to protect the country from terrorists, security forces must do what the terrorists do: identify vulnerable targets, analyze their specific weaknesses, consider the tools and weapons needed to attack, and assess access to the targets. Once these steps are taken, security agencies can then provide appropriate protection, limit accessibility, anticipate the forces needed to combat a potential attack, and plan carefully for an attack if it does occur. By outsmarting the terrorists security forces undertake the same analysis of vulnerabilities and opportunities that terrorists themselves undertake in planning their operations, and can more effectively defeat them before they strike. This books shows how this approach works and can succeed.

Author : Mastorakis, George
Publisher : IGI Global
Page : 432 pages
File Size : 41,6 Mb
Release : 2015-03-31
Category : Computers
ISBN : 9781466682269

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Resource Management of Mobile Cloud Computing Networks and Environments by Mastorakis, George Pdf

As more and more of our data is stored remotely, accessing that data wherever and whenever it is needed is a critical concern. More concerning is managing the databanks and storage space necessary to enable cloud systems. Resource Management of Mobile Cloud Computing Networks and Environments reports on the latest advances in the development of computationally intensive and cloud-based applications. Covering a wide range of problems, solutions, and perspectives, this book is a scholarly resource for specialists and end-users alike making use of the latest cloud technologies.

Author : R. Scott Hawley,Catherine A. Mori
Publisher : Academic Press
Page : 456 pages
File Size : 53,8 Mb
Release : 1999
Category : Medical
ISBN : 0123334608

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The Human Genome by R. Scott Hawley,Catherine A. Mori Pdf

The Human Genome: A User's Guide conveys both the essence and the excitement of modern human genetics. Incorporating all of researchers' latest discoveries, the authors ground their work in the discussion of a major function of the human gene: that of sex determination and development. This focus opens the discussion to the interactions between science and society. Hawley and Mori take care to examine the process of genetic analysis and to explore relevant topics such as the genetics of cancer, behavior and personality, AIDS, mental illness, cloning, and gene therapy. The reader gains sophisticated insight into human heredity, beyond the misconceptions of folklore.

Author : Wayne Jansen
Publisher : DIANE Publishing
Page : 46 pages
File Size : 51,6 Mb
Release : 2009-08
Category : Cell phones
ISBN : 9781437914962

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Guidelines on Cell Phone and PDA Security by Wayne Jansen Pdf

Cell phones and Personal Digital Assistants (PDAs) have become indispensable tools for today¿s highly mobile workforce. Small and relatively inexpensive, these devices can be used not only for voice calls, simple text messages, and Personal Information Management (PIM), but also for many functions done at a desktop computer. While these devices provide productivity benefits, they also pose new risks. This document is intended to assist organizations in securing cell phones and PDAs. More specifically, this document describes in detail the threats faced by organizations that employ handheld devices and the measures that can be taken to counter those threats.

Author : Jeffrey J. Sallaz
Publisher : Oxford University Press
Page : 272 pages
File Size : 52,8 Mb
Release : 2019-07-17
Category : Business & Economics
ISBN : 9780190630676

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Lives on the Line by Jeffrey J. Sallaz Pdf

The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's "voice capital," and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for "voice." It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs.

Author : Kristopher Karl Woofter,Lorna Jowett
Publisher : Bloomsbury Publishing
Page : 344 pages
File Size : 42,9 Mb
Release : 2018-11-29
Category : Performing Arts
ISBN : 9781786735416

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Joss Whedon vs. the Horror Tradition by Kristopher Karl Woofter,Lorna Jowett Pdf

Although ostensibly presented as “light entertainment,” the work of writer-director-producer Joss Whedon takes much dark inspiration from the horror genre to create a unique aesthetic and perform a cultural critique. Featuring monsters, the undead, as well as drawing upon folklore and fairy tales, his many productions both celebrate and masterfully repurpose the traditions of horror for their own means. Woofter and Jowett's collection looks at how Whedon revisits existing feminist tropes in the '70s and '80s “slasher” craze via Buffy the Vampire Slayer to create a feminist saga; the innovative use of silent cinema tropes to produce a new fear-laden, film-television intertext; postmodernist reflexivity in Cabin in the Woods; as well as exploring new concepts on “cosmic dread” and the sublime for a richer understanding of programmes Dollhouse and Firefly. Chapters provide the historical context of horror as well as the particular production backgrounds that by turns support, constrain or transform this mode of filmmaking. Informed by a wide range of theory from within philosophy, film studies, queer studies, psychoanalysis, feminism and other fields, the expert contributions to this volume prove the enduring relevance of Whedon's genre-based universe to the study of film, television, popular culture and beyond.

Author : Lidong Chen,Guang Gong
Publisher : CRC Press
Page : 738 pages
File Size : 49,7 Mb
Release : 2012-05-29
Category : Computers
ISBN : 9781439840375

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Communication System Security by Lidong Chen,Guang Gong Pdf

Helping current and future system designers take a more productive approach in the field, Communication System Security shows how to apply security principles to state-of-the-art communication systems. The authors use previous design failures and security flaws to explain common pitfalls in security design.Divided into four parts, the book begins w

Author : Cole Stephen Kain,Lana M. Glovach
Publisher : American Bar Association
Page : 836 pages
File Size : 53,9 Mb
Release : 2006
Category : Business insurance
ISBN : 1590317912

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Annotated Commercial Crime Policy by Cole Stephen Kain,Lana M. Glovach Pdf

Author : Marilyn Kaye
Publisher : Skylark
Page : 83 pages
File Size : 40,5 Mb
Release : 2013-09-25
Category : Juvenile Fiction
ISBN : 9780804150057

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War of the Clones (Replica #23) by Marilyn Kaye Pdf

Read the exclusive tell-all about human clones in our midst! Amy knows better than to believe a tabloid newspaper’s far-fetched headlines. But when one of these rags begins a series of reports on the existence of human clones and their desire to create a master race, Amy takes notice. This is definitely not just another sensational story–even if others think so. But what is truth and what is fiction? It’s a case of mistaken identity. It’s a case of misplaced loyalties. It’s a case of multiple betrayals. And Amy quickly finds herself in the middle of a bitter and ugly struggle for dominance.

Author : Syngress
Publisher : Elsevier
Page : 704 pages
File Size : 47,6 Mb
Release : 2002-03-26
Category : Computers
ISBN : 9780080478166

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Hack Proofing Your Network by Syngress Pdf

A new edition the most popular Hack Proofing book around! IT professionals who want to run secure networks, or build secure software, need to know about the methods of hackers. The second edition of the best seller Hack Proofing Your Network, teaches about those topics, including: · The Politics, Laws of Security, Classes of Attack, Methodology, Diffing, Decrypting, Brute Force, Unexpected Input, Buffer Overrun, Sniffing, Session Hijacking, Spoofing, Server Holes, Client Holes, Trojans and Viruses, Reporting Security Problems, Choosing Secure Systems The central idea of this book is that it's better for you to find the holes in your network than it is for someone else to find them, someone that would use them against you. The complete, authoritative guide to protecting your Windows 2000 Network. Updated coverage of an international bestseller and series flagship Covers more methods of attack and hacker secrets Interest in topic continues to grow - network architects, engineers and administrators continue to scramble for security books Written by the former security manager for Sybase and an expert witness in the Kevin Mitnick trials A great addition to the bestselling "Hack Proofing..." series Windows 2000 sales have surpassed those of Windows NT Critical topic. The security of an organization's data and communications is crucial to its survival and these topics are notoriously difficult to grasp Unrivalled web support at [email protected]

Author : Anonim
Publisher : Unknown
Page : 438 pages
File Size : 44,9 Mb
Release : 1997
Category : Crime
ISBN : STANFORD:36105112095810

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FBI Law Enforcement Bulletin by Anonim Pdf