Quality Issues In Heritage Visitor Attractions

Author : Ian Yeoman
Publisher : Routledge
Page : 294 pages
File Size : 52,9 Mb
Release : 2007-08-22
Category : Business & Economics
ISBN : 9781136370366

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Quality Issues in Heritage Visitor Attractions by Ian Yeoman Pdf

* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general. Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.

Author : Ian Yeoman,Siobhan Drummond
Publisher : Routledge
Page : 32 pages
File Size : 40,6 Mb
Release : 2000-11
Category : Business & Economics
ISBN : 0750650311

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Quality Issues in Heritage Visitor Attractions Tutor Resource Pack by Ian Yeoman,Siobhan Drummond Pdf

* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general. Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future. - Well-respected international contributor team of academics and practitioners. - Covers a diverse range of quality issues and theories in the context of the heritage attractions - Quality as a tool for success

Author : Anna Leask,Ian Yeoman
Publisher : Burns & Oates
Page : 328 pages
File Size : 50,8 Mb
Release : 1999
Category : Business & Economics
ISBN : UOM:39015053750876

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Heritage Visitor Attractions by Anna Leask,Ian Yeoman Pdf

This is a textbook which shows how to apply the principles of operations management to Heritage Visitor Attractions. There are also sections on management, design, improvement, capacity and strategy.

Author : Priscilla Boniface
Publisher : Routledge
Page : 140 pages
File Size : 45,6 Mb
Release : 2013-06-17
Category : Art
ISBN : 9781134856985

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Managing Quality Cultural Tourism by Priscilla Boniface Pdf

Managing Quality Cultural Tourism is an authoritative look at how to manage cultural tourist sites to best meet the needs of the visitors, the presenters and the site itself. As cultural tourism increases the management of heritage sites becomes more complex. Priscilla Boniface addresses these crucial management issues using a marketing approach to identify the needs of all concerned. This volume is specifically aimed at professionals and students of leisure, tourism and heritage management. It provides an invaluable background to cultural tourism and then focuses on some important issues involved with managing a heritage site - education, entertainment and preservation - and considers appropriate ways of dealing with the needs of the tourist, the presenters and the cultural site. Managing Quality Cultural Tourism suggests a way forward for cultural tourism. It is an indispensable tool for all involved in tourism and heritage industries.

Author : Brian Garrod,Stephen Wanhill
Publisher : Routledge
Page : 384 pages
File Size : 54,6 Mb
Release : 2009-11-03
Category : Business & Economics
ISBN : 9781136381287

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Managing Visitor Attractions by Brian Garrod,Stephen Wanhill Pdf

Visitor attractions represent a complex sector of the tourism industry and are the catalytic focus for the development of tourism infrastructure and services. As this area grows, there are still many questions to be answered and issues to be understood – such as what visitor attractions actually are, what forces drive their development, who visits them and why, how they are funded, and what the numerous day-to-day challenges are in respect of their management and marketing. The second edition of this successful text investigates these issues further and provides more solutions and suggestions for the present and future. Now in its 2nd edition, Managing Visitor Attractions: New Directions has been fully revised and updated to include new case studies on attractions in Singapore, seasonal variation, religion-based attractions, HRM issues and heritage tourism. It also includes five new chapters looking at attraction success and failure, interpretation, school excursions, managing gardens and brand management. Divided into five parts, the book tackles the following core topics: • the role and nature of visitor attractions • the development of visitor attraction provision • the management of visitor attractions • the marketing of visitor attractions • future issues and trends With contributions from around the world, this is an essential text for undergraduate and postgraduate students of visitor attraction management, written by subject specialists with a wealth of experience in this field.

Author : Bruce Prideaux,Alan Fyall,Anna Leask,C. Michael Hall,StephenW Boyd,Richard Voase,Stavros Christadoulakis,Ken Robinson,Victor T.C. Middleton,Terry Stevens,F. Kazasis,G. Anestis,Stephen Wanhill,Geoffrey Wall,Joan C Henderson,BradleyM Braun,Martin McCracken,Derek Robbins,Philip Goulding,Myra Shackley
Publisher : Routledge
Page : 332 pages
File Size : 41,5 Mb
Release : 2012-04-27
Category : Business & Economics
ISBN : 9781136381218

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Managing Visitor Attractions: New Directions by Bruce Prideaux,Alan Fyall,Anna Leask,C. Michael Hall,StephenW Boyd,Richard Voase,Stavros Christadoulakis,Ken Robinson,Victor T.C. Middleton,Terry Stevens,F. Kazasis,G. Anestis,Stephen Wanhill,Geoffrey Wall,Joan C Henderson,BradleyM Braun,Martin McCracken,Derek Robbins,Philip Goulding,Myra Shackley Pdf

'Managing Visitor Attractions' is a unique text that provides a cutting edge insight into the issues, principles and practices of visitor attractions today and into the future. Divided into five parts, the book tackles the following topics: · the role and nature of visitor attractions · the development of visitor attraction provision · the management of visitor attractions · the marketing of visitor attractions · future issues and trends With contributions from around the world, the book is illustrated with up-to-date, international case studies from the UK, USA, Singapore, Australia, New Zealand, China, Denmark and Canada. It is an essential text for undergraduate and postgraduate students of visitor attraction management, written by subject specialists with a wealth of experience in this field.

Author : Richard Prentice
Publisher : Unknown
Page : 253 pages
File Size : 41,7 Mb
Release : 1994
Category : Electronic
ISBN : OCLC:1123557885

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Tourism and Heritage Attractions by Richard Prentice Pdf

Author : Richard C. Prentice
Publisher : Unknown
Page : 280 pages
File Size : 45,5 Mb
Release : 1993
Category : Business & Economics
ISBN : UOM:39015029115907

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Tourism and Heritage Attractions by Richard C. Prentice Pdf

Cultural and historical attractions are principal factors generating tourism trips and this has spurred the growth of a large heritage industry. However, the character and behaviour of heritage tourists and their social and economic impact on their destinations is as yet little understood. Richard Prentice presents a detailed analysis of heritage tourism by examining the way the benefits gained from visits to attractions are consumed. This exploration into the nature of the heritage 'product' calls into question the terminology used to define this aspect of the tourism industry, and Richard Prentice argues that it is all too easily regarded as a homogenous industry when in fact it covers diverse attractions which serve diverse tourism and leisure markets. A more sensitive approach to such questions as the promotion of these attractions, their retailing role, their sustainability and their educational impact is needed within the industry. The author shows that the demands of tourists, their socio-economic background and the decision-making processes involved all have implications for the management and marketing of tourism. He analyses the benefits that tourists seek when visiting heritage attractions and measures their reactions to the presentation of such sites, asking how informed tourists are and what sort of promotion they respond to. By setting up a model of the heritage user, he attempts to identify key features which should influence tourist operators seeking to understand the behaviour of their tourist visitor and respond effectively.

Author : Rocco Moliterni,Jacques Martin
Publisher : Firenze University Press
Page : 889 pages
File Size : 51,8 Mb
Release : 2008
Category : Health care rationing
ISBN : 9788884538550

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Proceedings of the 11th Toulon-Verona International Conference on Quality in Services by Rocco Moliterni,Jacques Martin Pdf

The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.

Author : Hilary du Cros,Bob McKercher
Publisher : Routledge
Page : 469 pages
File Size : 41,5 Mb
Release : 2020-04-19
Category : Business & Economics
ISBN : 9781000056440

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Cultural Tourism by Hilary du Cros,Bob McKercher Pdf

Cultural Tourism remains the only book to bridge the gap between cultural tourism and cultural and heritage management. The first edition illustrated how heritage and tourism goals can be integrated in a management and marketing framework to produce sustainable cultural tourism. The current edition takes this further to base the discussion of cultural tourism in the theory and practice of cultural and heritage management (CM and CHM), under the understanding that for tourism to thrive, a balanced approach to the resource base it uses must be maintained. An ‘umbrella approach’ to cultural tourism represents a unique feature of the book, proposing solutions to achieve an optimal outcome for all sectors. Reflecting the many important developments in the field this new edition has been completely revised and updated in the following ways: New content on increasingly relevant topics including sustainability, climate change, the threat of de-globalization, overtourism and social media. New sections on experience creation, accessibility and inclusivity, as well as expanded material on creative industries and new management challenges. New international case studies and tried-and-tested assignment exercises have been added to every chapter. Written by experts in both tourism and cultural heritage management, this book will enable professionals and students to gain a better understanding of their own and each other’s roles in achieving sustainable cultural tourism. It provides a blueprint for producing top-quality, long-term cultural tourism products.

Author : Anna Leask,Alan Fyall
Publisher : Routledge
Page : 322 pages
File Size : 52,5 Mb
Release : 2006
Category : Antiques & Collectibles
ISBN : 9780750665469

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Managing World Heritage Sites by Anna Leask,Alan Fyall Pdf

World Heritage Sites are some of the recognised locations around the world. This work covers the management issues encountered at cultural and natural UNESCO World Heritage Sites. It considers various aspects in arriving at solutions for site management principles. It covers issues such as WHS designation, marketing, visitor management, and more.

Author : Lee Jolliffe
Publisher : Channel View Publications
Page : 239 pages
File Size : 50,5 Mb
Release : 2013
Category : Nature
ISBN : 9781845413866

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Sugar Heritage and Tourism in Transition by Lee Jolliffe Pdf

This book examines the sugar and tourism relationship in the context of globalization by identifying destination transitions from sugar to tourism. It profiles the role of sugar in colonization, enslavement, decolonization and postcolonial tourism, offering examples of sugar heritage in tourism from Europe, the Caribbean, South America, Asia and North America.

Author : Brian Garrod,Stephen Wanhill
Publisher : Routledge
Page : 387 pages
File Size : 49,5 Mb
Release : 2009-11-03
Category : Business & Economics
ISBN : 9781136381270

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Managing Visitor Attractions by Brian Garrod,Stephen Wanhill Pdf

Visitor attractions represent a complex sector of the tourism industry and are the catalytic focus for the development of tourism infrastructure and services. As this area grows, there are still many questions to be answered and issues to be understood – such as what visitor attractions actually are, what forces drive their development, who visits them and why, how they are funded, and what the numerous day-to-day challenges are in respect of their management and marketing. The second edition of this successful text investigates these issues further and provides more solutions and suggestions for the present and future. Now in its 2nd edition, Managing Visitor Attractions: New Directions has been fully revised and updated to include new case studies on attractions in Singapore, seasonal variation, religion-based attractions, HRM issues and heritage tourism. It also includes five new chapters looking at attraction success and failure, interpretation, school excursions, managing gardens and brand management. Divided into five parts, the book tackles the following core topics: • the role and nature of visitor attractions • the development of visitor attraction provision • the management of visitor attractions • the marketing of visitor attractions • future issues and trends With contributions from around the world, this is an essential text for undergraduate and postgraduate students of visitor attraction management, written by subject specialists with a wealth of experience in this field.

Author : Sheela Agarwal,Gareth Shaw
Publisher : Channel View Publications
Page : 295 pages
File Size : 45,5 Mb
Release : 2017-11-15
Category : Business & Economics
ISBN : 9781845416263

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Heritage, Screen and Literary Tourism by Sheela Agarwal,Gareth Shaw Pdf

This book examines the main issues and concepts relating to heritage, screen and literary tourism (HSLT) and provides a comprehensive understanding and evaluation of these three forms of tourism in the context of global tourism development. It analyses the demand and supply of HSLT within the frameworks provided by service-dominant logic and value creation to enable a critical perspective on how HSLT tourist experiences are created, produced and shaped. The volume explores the challenges which relate to the role of the consumer in the co-creation of the tourist experience, and the implications this has for the development, marketing, interpretation, consumption, planning and management of HSLT. It will appeal to researchers and students of heritage tourism, film and literary tourism, media-driven tourism, tourism planning and destination development and management.

Author : Bruce Prideaux,Alan Fyall,Anna Leask,C. Michael Hall,StephenW Boyd,Richard Voase,Stavros Christadoulakis,Ken Robinson,Victor T.C. Middleton,Terry Stevens,F. Kazasis,G. Anestis,Stephen Wanhill,Geoffrey Wall,Joan C Henderson,BradleyM Braun,Martin McCracken,Derek Robbins,Philip Goulding,Myra Shackley
Publisher : Taylor & Francis
Page : 333 pages
File Size : 53,9 Mb
Release : 2012-04-27
Category : Business & Economics
ISBN : 9781136381201

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Managing Visitor Attractions: New Directions by Bruce Prideaux,Alan Fyall,Anna Leask,C. Michael Hall,StephenW Boyd,Richard Voase,Stavros Christadoulakis,Ken Robinson,Victor T.C. Middleton,Terry Stevens,F. Kazasis,G. Anestis,Stephen Wanhill,Geoffrey Wall,Joan C Henderson,BradleyM Braun,Martin McCracken,Derek Robbins,Philip Goulding,Myra Shackley Pdf

'Managing Visitor Attractions' is a unique text that provides a cutting edge insight into the issues, principles and practices of visitor attractions today and into the future. Divided into five parts, the book tackles the following topics: · the role and nature of visitor attractions · the development of visitor attraction provision · the management of visitor attractions · the marketing of visitor attractions · future issues and trends With contributions from around the world, the book is illustrated with up-to-date, international case studies from the UK, USA, Singapore, Australia, New Zealand, China, Denmark and Canada. It is an essential text for undergraduate and postgraduate students of visitor attraction management, written by subject specialists with a wealth of experience in this field.