Robots In Travel Tourism And Hospitality Key Findings From A Global Study

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Robots in travel, tourism and hospitality: Key findings from a global study

Craig Webster,Stanislav Ivanov
Robots in travel tourism and hospitality Key findings from a global study Book PDF

Author : Craig Webster,Stanislav Ivanov
Publisher : Zangador
Page : 31 pages
File Size : 46,9 Mb
Release : 2020-02-17
Category : Business & Economics
ISBN : 9789549278682

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Robots in travel, tourism and hospitality: Key findings from a global study by Craig Webster,Stanislav Ivanov Pdf

This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the activities that customers perceive as appropriate for robotisation, their preferences to be served by robots, and their willingness-to-pay for robot-delivered services. Finally, the report provides recommendations to travel, tourism, and hospitality companies how to implement successfully robotic technologies in their operations.

Robots in Travel, Tourism and Hospitality

Craig Webster,Stanislav Hristov Ivanov
Robots in Travel Tourism and Hospitality Book PDF

Author : Craig Webster,Stanislav Hristov Ivanov
Publisher : Unknown
Page : 0 pages
File Size : 55,8 Mb
Release : 2020
Category : Electronic
ISBN : OCLC:1375481028

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Robots in Travel, Tourism and Hospitality by Craig Webster,Stanislav Hristov Ivanov Pdf

This report presents part of the results of the first global study on customers' perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the activities that customers perceive as appropriate for robotisation, their preferences to be served by robots, and their willingness-to-pay for robot-delivered services. Finally, the report provides recommendations to travel, tourism, and hospitality companies how to implement successfully robotic technologies in their operations.

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Stanislav Ivanov,Craig Webster
Robots Artificial Intelligence and Service Automation in Travel Tourism and Hospitality Book PDF

Author : Stanislav Ivanov,Craig Webster
Publisher : Emerald Group Publishing
Page : 361 pages
File Size : 51,6 Mb
Release : 2019-10-14
Category : Business & Economics
ISBN : 9781787566897

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Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality by Stanislav Ivanov,Craig Webster Pdf

Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Stanislav Ivanov,Craig Webster
Robots Artificial Intelligence and Service Automation in Travel Tourism and Hospitality Book PDF

Author : Stanislav Ivanov,Craig Webster
Publisher : Emerald Group Publishing
Page : 296 pages
File Size : 47,6 Mb
Release : 2019-10-14
Category : Business & Economics
ISBN : 9781787566873

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Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality by Stanislav Ivanov,Craig Webster Pdf

Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Emerging Transformations in Tourism and Hospitality

Anna Farmaki,Nikolaos Pappas
Emerging Transformations in Tourism and Hospitality Book PDF

Author : Anna Farmaki,Nikolaos Pappas
Publisher : Taylor & Francis
Page : 257 pages
File Size : 46,7 Mb
Release : 2021-12-19
Category : Business & Economics
ISBN : 9781000519105

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Emerging Transformations in Tourism and Hospitality by Anna Farmaki,Nikolaos Pappas Pdf

This significant and timely book critically discusses the effects of emerging trends and shifting dynamics on the tourism and hospitality industry at local, regional, national, and international levels in a holistic manner. This book offers a multi-disciplinary and inter-disciplinary approach and examines emerging topics such as technology and disruptive economies as well as the Covid-19 pandemic that are likely to change the future of the industry, either positively or negatively. The book thus advances the knowledge surrounding emergent controversies pertaining to tourism and hospitality including the growth of alternative business models (e.g., sharing economy business models), travel in light of climate change, and human resource ethics given the increasing adoption of artificial intelligence (AI), data, and algorithms. Offering a platform for the critical discussion of pertinent transformations and, as such, providing theoretical and practical insights, this book will be of great value to destination planners, policymakers, industry practitioners, educators, and upper-level students of tourism and hospitality.

Tourism and Hospitality in Asia: Crisis, Resilience and Recovery

Azizul Hassan,Anukrati Sharma,James Kennell,Priyakrushna Mohanty
Tourism and Hospitality in Asia Crisis Resilience and Recovery Book PDF

Author : Azizul Hassan,Anukrati Sharma,James Kennell,Priyakrushna Mohanty
Publisher : Springer Nature
Page : 349 pages
File Size : 46,8 Mb
Release : 2023-01-01
Category : Business & Economics
ISBN : 9789811957635

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Tourism and Hospitality in Asia: Crisis, Resilience and Recovery by Azizul Hassan,Anukrati Sharma,James Kennell,Priyakrushna Mohanty Pdf

This book analyses the ways in which crises, including COVID-19, can be managed within the tourism and hospitality industries in Asia, in ways that support the future of these industries and help to make them more resilient. This book supports efforts to develop a new direction for the tourism and hospitality industry by considering their development holistically in the context of sustainable development. Going further, this book highlights actions to make the tourism system more resilient to external shocks and crises. Readers of this book will get insights into the economic, social, technological, and environmental implications of crises on the tourism and hospitality industry in Asia, including issues within the food and beverage industry in the Asian post-COVID-19 period. This book has three major objectives: to explore the crisis context of Asian tourism and hospitality, to present multiple cases from countries in Asia, and finally to envisage the paths to make the Asian tourism system more resilient, through the discussion of new trends and issues emerging following the pandemic. This book examines the economic, social, environmental, and technological implications of crises on the Asian tourism and hospitality industry and discusses the various ways of managing these crises more efficiently, contributing new knowledge to the industry. In its wider context, this book covers tourism management, crisis management, and destination management. At the more micro level, themes explored include tourism economics, marketing management, hospitality management, food and beverage management and tourism technology.

TOURISM AND HOTEL TECHNOLOGIES

Stanislav Ivanov
TOURISM AND HOTEL TECHNOLOGIES Book PDF

Author : Stanislav Ivanov
Publisher : INSETE
Page : 69 pages
File Size : 44,5 Mb
Release : 2023-02-15
Category : Business & Economics
ISBN : 8210379456XXX

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TOURISM AND HOTEL TECHNOLOGIES by Stanislav Ivanov Pdf

The report focuses on some of the digital technologies in tourism and hospitality, namely: digital displays, kiosks, mobile applications, smart appliances, intelligent automation, chatbots, biometric technologies, voice-controlled virtual assistants, virtual and augmented reality, drones, robots, and the internet of things. It discusses the scope of technologies and the areas of their application. ✓ From the perspective of tourists, it looks at technologies they could use during the pre-trip, trip and port-trip stages of their travel. ✓ From the perspective of tourism and hospitality companies, it looks at technologies that could be incorporated into the four functional areas of the companies (operations, human resource management, marketing, and finance) and outlines the role of technology in each of them. ✓ The report critically evaluates the factors that determine the choice of a technological solution, namely technology-related, task-related, economic, company-related, customer-related, employee-related, partner-related, competitive, and macroenvironmental factors. ✓ Additionally, the report delves deeper into the specific digital technologies and discusses their characteristics, advantages, disadvantages and application in the tourism and hospitality context. ✓ Finally, a list of exhibitions on digital technologies for tourism and hospitality companies is provided to help managers in their investment decisions.

Information and Communication Technologies in Tourism 2021

Wolfgang Wörndl,Chulmo Koo,Jason L. Stienmetz
Information and Communication Technologies in Tourism 2021 Book PDF

Author : Wolfgang Wörndl,Chulmo Koo,Jason L. Stienmetz
Publisher : Springer Nature
Page : 587 pages
File Size : 41,8 Mb
Release : 2021-01-11
Category : Business & Economics
ISBN : 9783030657857

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Information and Communication Technologies in Tourism 2021 by Wolfgang Wörndl,Chulmo Koo,Jason L. Stienmetz Pdf

This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.

The Role of Pleasure to Improve Tourism Education

Alejandra Zuccoli,Maximiliano E. Korstanje
The Role of Pleasure to Improve Tourism Education Book PDF

Author : Alejandra Zuccoli,Maximiliano E. Korstanje
Publisher : Springer Nature
Page : 135 pages
File Size : 45,7 Mb
Release : 2023-01-01
Category : Education
ISBN : 9783031215803

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The Role of Pleasure to Improve Tourism Education by Alejandra Zuccoli,Maximiliano E. Korstanje Pdf

This book discusses how pleasure, as an emotional motivation, can play a leading role in improving the learning of new cognitive skills and abilities. Set in a research center orientated to innovate educative techniques for optimizing the learning process, this case study is focusing on the power of pleasure (joy) as a strategy to better the standard education systems in Argentina and beyond. This editorial project is based on an efficient experiment known as “PANCOE” where pre-graduate students of tourism bachelor at the University of Palermo, Argentina, were subject to different pleasurable experiences mainly marked by eating, tasting dishes and non-alcohol drinks while cooking and kneading bread pieces. PANCOE aims to integrate students' senses with their emotions, academic performance, and digital platforms. PANCOE devotes efforts to transforming negative feelings like fear into positive ones like joy. As an outcome, students who had taken part in PANCOE not only obtained higher degrees but also completed their studies with a bachelor's degree. Therefore, PANCOE situates as a promising and exciting tourism education method to better the academic performance of low-grade students in tourism and to bring creativity to the tourism classroom for all students.

Human-Computer Interaction

Masaaki Kurosu,Ayako Hashizume
Human Computer Interaction Book PDF

Author : Masaaki Kurosu,Ayako Hashizume
Publisher : Springer Nature
Page : 565 pages
File Size : 53,9 Mb
Release : 2023-07-08
Category : Computers
ISBN : 9783031356025

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Human-Computer Interaction by Masaaki Kurosu,Ayako Hashizume Pdf

The four-volume set LNCS 14011, 14012, 14013, and 14014 constitutes the refereed proceedings of the Human Computer Interaction thematic area of the 25th International Conference on Human-Computer Interaction, HCII 2023, which took place in Copenhagen, Denmark, in July 2023. A total of 1578 papers and 396 posters have been accepted for publication in the HCII 2023 proceedings from a total of 7472 submissions. The papers included in the HCI 2023 volume set were organized in topical sections as follows: Part I: Design and evaluation methods, techniques and tools; interaction methods and techniques; Part II: Children computer interaction; emotions in HCI; and understanding the user experience; Part III: Human robot interaction; chatbots and voice-based interaction; interacting in the metaverse; Part IV: Supporting health, quality of life and everyday activities; HCI for learning, culture, creativity and societal impact.

Handbook of e-Tourism

Zheng Xiang,Matthias Fuchs,Ulrike Gretzel,Wolfram Höpken
Handbook of e Tourism Book PDF

Author : Zheng Xiang,Matthias Fuchs,Ulrike Gretzel,Wolfram Höpken
Publisher : Springer Nature
Page : 1976 pages
File Size : 51,7 Mb
Release : 2022-09-01
Category : Business & Economics
ISBN : 9783030486525

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Handbook of e-Tourism by Zheng Xiang,Matthias Fuchs,Ulrike Gretzel,Wolfram Höpken Pdf

This handbook provides an authoritative and truly comprehensive overview both of the diverse applications of information and communication technologies (ICTs) within the travel and tourism industry and of e-tourism as a field of scientific inquiry that has grown and matured beyond recognition. Leading experts from around the world describe cutting-edge ideas and developments, present key concepts and theories, and discuss the full range of research methods. The coverage accordingly encompasses everything from big data and analytics to psychology, user behavior, online marketing, supply chain and operations management, smart business networks, policy and regulatory issues – and much, much more. The goal is to provide an outstanding reference that summarizes and synthesizes current knowledge and establishes the theoretical and methodological foundations for further study of the role of ICTs in travel and tourism. The handbook will meet the needs of researchers and students in various disciplines as well as industry professionals. As with all volumes in Springer’s Major Reference Works program, readers will benefit from access to a continually updated online version.

Food, Gastronomy, Sustainability, and Social and Cultural Development

F. Xavier Medina,David Conde,Lorenzo Mariano
Food Gastronomy Sustainability and Social and Cultural Development Book PDF

Author : F. Xavier Medina,David Conde,Lorenzo Mariano
Publisher : Elsevier
Page : 277 pages
File Size : 44,9 Mb
Release : 2023-05-18
Category : Technology & Engineering
ISBN : 9780323959940

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Food, Gastronomy, Sustainability, and Social and Cultural Development by F. Xavier Medina,David Conde,Lorenzo Mariano Pdf

Food, Gastronomy, Sustainability, and Social and Cultural Development analyzes the relationship between gastronomy and sustainability from a sociocultural perspective. It uses practical case studies to reveal the connection between food, society, culture, and the impact they have with each other. Beginning with the introduction of the relationship among gastronomy, sustainability, culture, and contemporary controversies, this book expands topics from binomial gastronomy at local level, impact of sustainability on gastronomic experiences, an evaluation of production systems to the role of gastronomy, and sustainability in tourism. The role of technology in food and sustainability, health, ideologies, and social movements surrounding gastronomy are also widely discussed. This book is a valuable reference for food scientists, undergraduate and graduate students, and industrial professionals working in the food processing field. Considers gastronomy as a tool for sustainability Includes practical use cases as applied examples of content coverage Supports industry progress toward increased sustainable processes

Tourism, Travel, and Hospitality in a Smart and Sustainable World

Vicky Katsoni
Tourism Travel and Hospitality in a Smart and Sustainable World Book PDF

Author : Vicky Katsoni
Publisher : Springer Nature
Page : 746 pages
File Size : 40,7 Mb
Release : 2023-05-29
Category : Business & Economics
ISBN : 9783031268298

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Tourism, Travel, and Hospitality in a Smart and Sustainable World by Vicky Katsoni Pdf

This book features the second volume of the proceedings of the 9th International Conference of the International Association of Cultural and Digital Tourism (IACuDiT). Held at the Syros Island in Greece in September 2022, the conference's lead theme was ‘Tourism, Travel, and Hospitality in a Smart and Sustainable World’. With a full appreciation of the contributions made by numerous writers toward the progress in tourism research, this book presents a critical academic discourse on sustainable practices in a smart tourism context, stimulating future debates and advancing knowledge and understanding in this critical area of knowledge. It also puts emphasis on the knowledge economy and smart destinations notion. It enacts new modes of tourism management and development and presents chapters on emerging technologies, such as location-based services, Internet of Things, smart cities, mobile services, gamification, digital collections and the virtual visitor, social media, social networking, and augmented reality

Iscontour 2023 Tourism Research Perspectives

Christian Maurer,Hubert J. Siller
Iscontour 2023 Tourism Research Perspectives Book PDF

Author : Christian Maurer,Hubert J. Siller
Publisher : BoD – Books on Demand
Page : 310 pages
File Size : 42,5 Mb
Release : 2023-05-10
Category : Business & Economics
ISBN : 9783757870164

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Iscontour 2023 Tourism Research Perspectives by Christian Maurer,Hubert J. Siller Pdf

The International Student Conference in Tourism Research (ISCONTOUR) offers students a unique platform to present their research and establish a mutual knowledge transfer forum for attendees from academia, industry, government and other organisations. The annual conference, which is jointly organized by the IMC University of Applied Sciences Krems and the Management Center Innsbruck, takes place alternatively at the locations Krems and Innsbruck. The conference research chairs are Prof. (FH) Mag. Christian Maurer (University of Applied Sciences Krems) and Prof. (FH) Mag. Hubert Siller (Management Center Innsbruck). The target audience include international bachelor, master and PhD students, graduates, lecturers and professors from the field of tourism and leisure management as well as businesses and anyone interested in cutting-edge research of the conference topic areas. The proceedings of the 10th International Student Conference in Tourism Research include a wide variety of research topics, ranging from consumer behaviour, tourist experience, information and communication technologies, marketing, destination management, and sustainable tourism management.

Service Excellence in Tourism and Hospitality

K. Thirumaran,Dirk Klimkeit,Chun Meng Tang
Service Excellence in Tourism and Hospitality Book PDF

Author : K. Thirumaran,Dirk Klimkeit,Chun Meng Tang
Publisher : Springer Nature
Page : 222 pages
File Size : 55,6 Mb
Release : 2021-01-20
Category : Business & Economics
ISBN : 9783030576943

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Service Excellence in Tourism and Hospitality by K. Thirumaran,Dirk Klimkeit,Chun Meng Tang Pdf

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.