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Author : Stephen Johannes
Publisher : SAP PRESS
Page : 0 pages
File Size : 48,5 Mb
Release : 2013
Category : Customer relations
ISBN : 1592294391
Calling all developers and consultants: build the best SAP CRM system you can with this essential, one-stop guide!
Author : Juliane Bode,Stephan Golze,Thomas Schröder
Publisher : SAP PRESS
Page : 407 pages
File Size : 45,6 Mb
Release : 2007
Category : Customer relations
ISBN : 159229121X
Now you can proactively avoid administration problems with CRM Middleware - whether they be performance losses or even complete system freezes - using this comprehensive book, based on the extensive experience of SAP Active Global Support. You'll learn the basics of data processing in the Middleware (input processing, validation, output processing) and get concrete troubleshooting advice. Plus, uncover a vast array of optimization options for all critical parts of the Middleware, as well as practical instruction on how to avoid system freezes and on how to handle those freezes once they've occurred. Based on CRM Release 5.0, this book is also highly useful for those still working with the older Release 4.0. In addition, wherever possible, the authors also provide you with sneak previews of the upcoming release 6.0 as well. Highlights Include: * Input processing and validation * Output processing * BDoc modelling and storage * Groupware integration * Exchanging your own data * Replication & Realignment * XML * Reorganizing the Middleware * Mass changes * Roadmaps for analyzing the Middleware
Author : Srini Katta
Publisher : SAP PRESS
Page : 0 pages
File Size : 55,6 Mb
Release : 2013
Category : Customer relations
ISBN : 1592298362
Its a fact: companies that lose their customers undivided attention and sight of their customers needs will lose those customers. SAP CRM provides you with the tools you need to attract and retain quality customers. Whether youre new to SAP or need to brush up on SAP CRM, this book will explain the core areas of CRM in an easy-to-understand manner. Youll understand what SAP CRM is, how it can improve your relationship with your customers, and how it can enhance cost effectiveness while improving profitability. Supported by customer case studies and practical insight, youll see the benefits that SAP CRM offers in the real world.
Author : Michael Missbach,Uwe M. Hoffmann
Publisher : Prentice Hall Professional
Page : 404 pages
File Size : 41,6 Mb
Release : 2001
Category : Computers
ISBN : 0130280844
The goal of this text is to describe the technical design aspects of the IT infrastructure; it does not give the details of installing and customizing SAP software, nor business process reengineering. Using primarily HP products for the solution examples, the chapters guide the reader through the foundation of the systems from an IT perspective, reviews its business application and architecture and introduces the server systems, then describes data storage, high availability and recovery solutions, client PCs with front-end user interfaces, output management and printing solutions, network infrastructure and requirements, cabling designs, LANs and WANs, and connecting mySAP.com to the Internet. Both authors are members of the HP-SAP International Competence Center. Annotation copyrighted by Book News, Inc., Portland, OR
Author : Vivek Kale
Publisher : CRC Press
Page : 518 pages
File Size : 40,5 Mb
Release : 2014-12-03
Category : Business & Economics
ISBN : 9781482231427
In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted implementing this most critical customer-oriented application due in large part to the lack of a single-point resource on implementing a CRM system. This book attempts to fill that gap. Implementing SAP® CRM will help technologists and managers come to grips with the vision, concept, and technology of CRM. It begins by laying out the groundwork for understanding CRM. It explains the concept and context of CRM and the tangible business benefits of CRM adoption. Demonstrating a professional approach to the evaluation and selection of SAP, it details the critical success factors (CSFs), patterns, and anti-patterns of a successful SAP CRM implementation. CRM implementations can add significant benefit to the company’s bottom line only if the company first transforms itself into a customer-centric and customer-responsive enterprise. This book explains what it means to be a customer-centric and responsive enterprise, and provides a framework for business operations based on customer relationships, rather than the traditional four Ps (product, positioning, price, promotion). It further spells out business process reengineering (BPR) strategies to configure internal business processes and operations with SAP CRM to improve customer-facing strategies, services, and relationships.
Author : Chandrakant Agarwal
Publisher : SAP PRESS
Page : 0 pages
File Size : 41,6 Mb
Release : 2015
Category : Customer relations
ISBN : 1493210394
Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.
Author : Michael Füchsle,Matthias E. Zierke
Publisher : SAP PRESS
Page : 427 pages
File Size : 51,9 Mb
Release : 2009
Category : Client/server computing
ISBN : 1592292976
Do you want to utilize the new CRM user interface in the best possible way? This comprehensive guide, suitable for SAP CRM 2007 and SAP CRM 7.0, explains everything that you need to know about the CRM Web Client: the architecture of the UI framework, the Customizing options (roles, navigation, portal integration, and much more), as well as all options that are available for customer-specific extensions through programming. Readers quickly discover the critical modeling tools, such as the Easy Enhancement Workbench (EEWB) and the UI Configuration Tool. Then, explore all options for adapting the header, navigation, and work area without any development effort.The authors provide an in-depth look at the individual components of views, windows, and controllers, and deliver priceless tips on context binding, model integration, navigation and more. You'll learn about development and extension of UI components, the usage of the Business Object Layer (BOL), and the extension of the GenIL object model, as well as the modeling and usage of web services for the integration of Office applications.What's more, you'll also find comprehensive real-life examples to provide you with additional support for your daily project tasks.
Author : John Burton
Publisher : Unknown
Page : 128 pages
File Size : 44,6 Mb
Release : 2019
Category : Business enterprises
ISBN : OCLC:1137805701
Explaining the new SAP S/4HANA architecture and business models for customer management, this book will teach you how lead and opportunity management will help you generate and manage sales and shows how quotes, orders, and service management work. --
Author : George Fratian
Publisher : SAP PRESS
Page : 276 pages
File Size : 48,5 Mb
Release : 2008-07-01
Category : Electronic
ISBN : 1592291961
If you're considering an SAP CRM implementation, this insightful book will give you and your project team the no-nonsense, practical details on what to do, when to do it, and, more important, what not to do. Written from a project management approach, the book uses numerous practical examples and scenarios to take you through the key aspects of initiating your plan, including technical design choices, monitoring the project's progress, controlling the scope, and how to take your initial project to the next level. The comprehensive guide bridges the gap between the technical details and project management information by addressing the various architecture options, including CRM Online vs. CRM Mobile, picking the user interface type (Web or SAP GUI), and choosing a hosting model, etc. You'll learn about the advantages, disadvantages, and the eventual compromises that have to be made when making your choices. This is the one book you'll need to help you avoid costly mistakes and achieve an effective SAP CRM implementation.
Author : Vivek Kale
Publisher : CRC Press
Page : 513 pages
File Size : 55,8 Mb
Release : 2014-12-03
Category : Business & Economics
ISBN : 9781482231434
In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted
Author : Chandrakant Agarwal
Publisher : Packt Publishing Ltd
Page : 452 pages
File Size : 41,9 Mb
Release : 2021-05-14
Category : Computers
ISBN : 9781801070348
Implement critical business processes with mySAP Business Suite to integrate key functions that add value to every facet of your organization Key FeaturesLearn master data concepts and UI technologies in SAP systemsExplore key functions of different sales processes, order fulfillment options, transportation planning, logistics execution processes, and customer invoicingConfigure the Order to Cash process in SAP systems and apply it to your business needsBook Description Using different SAP systems in an integrated way to gain maximum benefits while running your business is made possible by this book, which covers how to effectively implement SAP Order to Cash Process with SAP Customer Relationship Management (CRM), SAP Advanced Planning and Optimization (APO), SAP Transportation Management System (TMS), SAP Logistics Execution System (LES), and SAP Enterprise Central Component (ECC). You'll understand the integration of different systems and how to optimize the complete Order to Cash Process with mySAP Business Suite. With the help of this book, you'll learn to implement mySAP Business Suite and understand the shortcomings in your existing SAP ECC environment. As you advance through the chapters, you'll get to grips with master data attributes in different SAP environments and then shift focus to the Order to Cash cycle, including order management in SAP CRM, order fulfillment in SAP APO, transportation planning in SAP TMS, logistics execution in SAP LES, and billing in SAP ECC. By the end of this SAP book, you'll have gained a thorough understanding of how different SAP systems work together with the Order to Cash process. What you will learnDiscover master data in different SAP environmentsFind out how different sales processes, such as quotations, contracts, and order management, work in SAP CRMBecome well-versed with the steps involved in order fulfillment, such as basic and advanced ATP checks in SAP APOGet up and running with transportation requirement and planning and freight settlement with SAP TMSExplore warehouse management with SAP LES to ensure high transparency and predictability of processesUnderstand how to process customer invoicing with SAP ECCWho this book is for This book is for SAP consultants, SME managers, solution architects, and key users of SAP with knowledge of end-to-end business processes. Customers operating SAP CRM, SAP TMS, and SAP APO as part of daily operations will also benefit from this book by understanding the key capabilities and integration touchpoints. Working knowledge of SAP ECC, SAP CRM, SAP APO, SAP TMS, and SAP LES is necessary to get started with this book.
Author : John Burton
Publisher : SAP PRESS
Page : 463 pages
File Size : 53,6 Mb
Release : 2009
Category : Customer relations
ISBN : 159229197X
This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. You'll discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization and enhancement. Each chapter describes specific functions, explains why they are useful, and then demonstrates how to use and customize them. Topics covered include Computer Telephony Integration and Multi-Channel Integration, the different types of Interaction Centers, IC Marketing, IC Service, Shared Services Center, Telesales, and much more. You'll also learn about customer success stories and SAP's current and future plans. This book is up to date for CRM 2007, but also provides useful information for all versions of the IC, including tips and suggestions on why it is beneficial to upgrade. Whether you're a newcomer to SAP CRM and need an introduction to the Interaction Center, or you're a current SAP CRM IC user who wants to know what's new and find out how to customize your options, this book will give you the answers you need.
Author : Michael Missbach,George D. Anderson
Publisher : Sams Publishing
Page : 629 pages
File Size : 44,5 Mb
Release : 2015-09-15
Category : Computers
ISBN : 9780134178370
Thoroughly updated and expanded! Includes new coverage on HANA, the cloud, and using SAP’s applications! In just 24 sessions of one hour or less, you’ll get up and running with the latest SAP technologies, applications, and solutions. Using a straightforward, step-by-step approach, each lesson strengthens your understanding of SAP from both a business and technical perspective, helping you gain practical mastery from the ground up on topics such as security, governance, validations, release management, SLA, and legal issues. Step-by-step instructions carefully walk you through the most common questions, issues, and tasks. Quizzes and exercises help you build and test your knowledge. Notes present interesting pieces of information. Tips offer advice or teach an easier way to do something. Cautions advise you about potential problems and help you steer clear of disaster. Learn how to... Understand SAP terminology, concepts, and solutions Install SAP on premises or in the cloud Master SAP’s revamped user interface Discover how and when to use in-memory HANA databases Integrate SAP Software as a Service (SaaS) solutions such as Ariba, Successfactors, Fieldglass, and hybris Find resources at SAP’s Service Marketplace, Developer Network, and Help Portal Avoid pitfalls in SAP project implementation, migration, and upgrades Discover how SAP fits with mobile devices, social media, big data, and the Internet of Things Start or accelerate your career working with SAP technologies
Author : Austin Sincock
Publisher : Apress
Page : 330 pages
File Size : 43,5 Mb
Release : 2008-01-01
Category : Computers
ISBN : 9781430208112
Austin Sincock provides step-by-step real-world examples for developing Enterprise Java applications on SAP. His is the first title that uses open-source software to help developers learn and use Java for SAP. Bridges the gap between SAP’s language ABAP and object-oriented Java Provides a complete look at SAP’s Java connector, JCo Demonstrates graphical application development for SAP using Java’s Swing libraries Shows how to deploy and build Java applications on the Tomcat Java application server Teaches how to deploy the Java-based HypersonicSQL database, use SQL to populate the database, and tie the external database into an SAP system with Java
Author : Jayant Daithankar
Publisher : Apress
Page : 244 pages
File Size : 54,5 Mb
Release : 2016-09-09
Category : Computers
ISBN : 9781484214824
Learn SAP's real estate management integrated solution to effectively manage the real estate portfolio at your organization. You will configure SAP REFX for business scenarios covering solutions from master data to financial posting and reporting. You will address all phases of the real estate life cycle, including real estate acquisition or disposal, portfolio management, and property and technical management. To succeed in today's global and highly competitive economy, asset optimization in real estate management has become a strategic task. Organizations need to ensure insight into their property portfolio to make informed decisions, improve portfolio performance, and reduce compliance costs. Sophisticated solutions are needed to manage changing consumer demands and the global workforce as well as information management, compliance adherence, and leasing and property management. SAP Flexible Real Estate Management by Daithankar is a full-featured book that integrates REFX with Controlling (CO), Plant and Maintenance (PM), CRM, SAP AA (ssset accounting), and SAP PS (project systems). You will refer to real-world, practical examples to illustrate configuration concepts and processes, and learn in an interactive, hands-on way through the use of screenshots, menu paths, and transaction codes throughout the book. What You Will Learn: Understand the SAP REFX Solutions landscape and industry best practices for SAP REFX implementation Configure SAP REFX Integrate REFX with other modules Understand how processes are supported by SAP REFX Who This Book Is For: CIOs/CEOs of organizations with real estate portfolios, SAP REFX purchasing decision makers, SAP REFX pre-sales teams, SAP REFX implementation/AMS consultants