Service Automation Framework

Service Automation Framework Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Service Automation Framework book. This book definitely worth reading, it is an incredibly well-written.

Service Automation Framework

Jan-Willem Middelburg
Service Automation Framework Book PDF

Author : Jan-Willem Middelburg
Publisher : Van Haren
Page : 183 pages
File Size : 44,5 Mb
Release : 2017-01-01
Category : Education
ISBN : 9789401800631

Get Book

Service Automation Framework by Jan-Willem Middelburg Pdf

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Stanislav Ivanov,Craig Webster
Robots Artificial Intelligence and Service Automation in Travel Tourism and Hospitality Book PDF

Author : Stanislav Ivanov,Craig Webster
Publisher : Emerald Group Publishing
Page : 361 pages
File Size : 49,9 Mb
Release : 2019-10-14
Category : Business & Economics
ISBN : 9781787566897

Get Book

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality by Stanislav Ivanov,Craig Webster Pdf

Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Site Reliability Engineering

Niall Richard Murphy,Betsy Beyer,Chris Jones,Jennifer Petoff
Site Reliability Engineering Book PDF

Author : Niall Richard Murphy,Betsy Beyer,Chris Jones,Jennifer Petoff
Publisher : "O'Reilly Media, Inc."
Page : 552 pages
File Size : 51,8 Mb
Release : 2016-03-23
Category : Electronic
ISBN : 9781491951170

Get Book

Site Reliability Engineering by Niall Richard Murphy,Betsy Beyer,Chris Jones,Jennifer Petoff Pdf

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

IoT Automation

Jerker Delsing
IoT Automation Book PDF

Author : Jerker Delsing
Publisher : CRC Press
Page : 403 pages
File Size : 45,5 Mb
Release : 2017-02-17
Category : Computers
ISBN : 9781498756761

Get Book

IoT Automation by Jerker Delsing Pdf

This book presents an in-depth description of the Arrowhead Framework and how it fosters interoperability between IoT devices at service level, specifically addressing application. The Arrowhead Framework utilizes SOA technology and the concepts of local clouds to provide required automation capabilities such as: real time control, security, scalability, and engineering simplicity. Arrowhead Framework supports the realization of collaborative automation; it is the only IoT Framework that addresses global interoperability across multiplet SOA technologies. With these features, the Arrowhead Framework enables the design, engineering, and operation of large automation systems for a wide range of applications utilizing IoT and CPS technologies. The book provides application examples from a wide number of industrial fields e.g. airline maintenance, mining maintenance, smart production, electro-mobility, automative test, smart cities—all in response to EU societal challenges. Features Covers the design and implementation of IoT based automation systems. Industrial usage of Internet of Things and Cyber Physical Systems made feasible through Arrowhead Framework. Functions as a design cookbook for building automation systems using IoT/CPS and Arrowhead Framework. Tools, templates, code etc. described in the book will be accessible through open sources project Arrowhead Framework Wiki at forge.soa4d.org/ Written by the leading experts in the European Union and around the globe.

Just Enough Software Test Automation

Daniel J. Mosley,Bruce A. Posey
Just Enough Software Test Automation Book PDF

Author : Daniel J. Mosley,Bruce A. Posey
Publisher : Prentice Hall Professional
Page : 282 pages
File Size : 44,9 Mb
Release : 2002
Category : Computers
ISBN : 0130084689

Get Book

Just Enough Software Test Automation by Daniel J. Mosley,Bruce A. Posey Pdf

Offers advice on designing and implementing a software test automation infrastructure, and identifies what current popular testing approaches can and cannot accomplish. Rejecting the automation life cycle model, the authors favor limited automation of unit, integration, and system testing. They also present a control synchronized data-driven framework to help jump-start an automation project. Examples are provided in the Rational suite test studio, and source code is available at a supporting web site. Annotation copyrighted by Book News, Inc., Portland, OR.

Practical Process Automation

Bernd Ruecker
Practical Process Automation Book PDF

Author : Bernd Ruecker
Publisher : "O'Reilly Media, Inc."
Page : 294 pages
File Size : 55,7 Mb
Release : 2021-03-16
Category : Computers
ISBN : 9781492061427

Get Book

Practical Process Automation by Bernd Ruecker Pdf

In todayâ??s IT architectures, microservices and serverless functions play increasingly important roles in process automation. But how do you create meaningful, comprehensive, and connected business solutions when the individual components are decoupled and independent by design? Targeted at developers and architects, this book presents a framework through examples, practical advice, and use cases to help you design and automate complex processes. As systems are more distributed, asynchronous, and reactive, process automation requires state handling to deal with long-running interactions. Author Bernd Ruecker demonstrates how to leverage process automation technology like workflow engines to orchestrate software, humans, decisions, or bots. Learn how modern process automation compares to business process management, service-oriented architecture, batch processing, event streaming, and data pipeline solutions Understand how to use workflow engines and executable process models with BPMN Understand the difference between orchestration and choreography and how to balance both

Global Standards and Publications - Edition 2023 - 2024

Van Haren Team
Global Standards and Publications Edition 2023 2024 Book PDF

Author : Van Haren Team
Publisher : Van Haren
Page : 212 pages
File Size : 45,6 Mb
Release : 2024-06-10
Category : Education
ISBN : 9789401808873

Get Book

Global Standards and Publications - Edition 2023 - 2024 by Van Haren Team Pdf

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: BIAN, CATS, DID Foundation, Half Double Institute, Agile Consortium, IACCM, IAOP, IPMA, ISM, LSSA, Nederlandse AI Coalitie, PMI, The Open Group. This catalog will provide you with an overview of our learning solutions and training material but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 2000 distribution partners (Amazon, Google Play, Managementboek and Bol.com, etc.).

Global Standards and Publications

Anonim
Global Standards and Publications Book PDF

Author : Anonim
Publisher : Van Haren
Page : 273 pages
File Size : 50,7 Mb
Release : 2024-06-10
Category : Education
ISBN : 9789401805735

Get Book

Global Standards and Publications by Anonim Pdf

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.

Robot Framework Test Automation

Sumit Bisht
Robot Framework Test Automation Book PDF

Author : Sumit Bisht
Publisher : Packt Publishing Ltd
Page : 137 pages
File Size : 41,7 Mb
Release : 2013-10-25
Category : Computers
ISBN : 9781783283040

Get Book

Robot Framework Test Automation by Sumit Bisht Pdf

Written in an engaging, easy-to-follow style, this practical guide will teach you to create test suites and automated acceptance Tests with the Robot Framework.If you are an automation engineer, QA engineer, developer or tester who is looking to get started with Robot Framework, as well as find a standardized testing solution, this book is ideal for you. No prior knowledge of Robot Framework or acceptance testing is required, although a basic knowledge of Python is required for few sections of the book.

Global Standards and Publications

Anonim
Global Standards and Publications Book PDF

Author : Anonim
Publisher : Van Haren
Page : 264 pages
File Size : 44,5 Mb
Release : 2020-02-10
Category : Education
ISBN : 9789401805773

Get Book

Global Standards and Publications by Anonim Pdf

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.

OPC Unified Architecture

Wolfgang Mahnke,Stefan-Helmut Leitner,Matthias Damm
OPC Unified Architecture Book PDF

Author : Wolfgang Mahnke,Stefan-Helmut Leitner,Matthias Damm
Publisher : Springer Science & Business Media
Page : 350 pages
File Size : 52,5 Mb
Release : 2009-04-05
Category : Computers
ISBN : 9783540688990

Get Book

OPC Unified Architecture by Wolfgang Mahnke,Stefan-Helmut Leitner,Matthias Damm Pdf

Motivation for This Book The OPC Foundation provides specifications for data exchange in industrial au- mation. There is a long history of COM/DCOM-based specifications, most pro- nent OPC Data Access (DA), OPC Alarms and Events (A&E), and OPC Historical Data Access (HDA), which are widely accepted in the industry and implemented by almost every system targeting industrial automation. Now the OPC Foundation has released a new generation of OPC specifications called OPC Unified Architecture (OPC UA). With OPC UA, the OPC Foundation fulfills a technology shift from the retiring COM/DCOM technology to a servi- oriented architecture providing data in a platform-independent manner via Web Services or its own optimized TCP-based protocol. OPC UA unifies the previous specifications into one single address space capable of dealing with current data, alarms and events and the history of current data as well as the event history. A remarkable enhancement of OPC UA is the Address Space Model by which v- dors can expose a rich and extensible information model using object-oriented techniques. OPC UA scales well from intelligent devices, controllers, DCS, and SCADA systems up to MES and ERP systems. It also scales well in its ability to provide information; on the lower end, a model similar to Classic OPC can be used, providing only base information, while at the upper end, highly sophisticated models can be described, providing a large amount of metadata including complex type hierarchies.

Global Standards and Publications - Edition 2018/2019

Van Haren Publishing
Global Standards and Publications Edition 2018 2019 Book PDF

Author : Van Haren Publishing
Publisher : Van Haren
Page : 244 pages
File Size : 49,5 Mb
Release : 2017-09-30
Category : Electronic
ISBN : 9789401802246

Get Book

Global Standards and Publications - Edition 2018/2019 by Van Haren Publishing Pdf

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: The Open Group , IPMA, ASL BiSL Foundation, IAOP® and IACCM. This catalog will provide you with an overview of our most popular and upcoming titles (including courseware), but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide.

Practical Security Automation and Testing

Tony Hsiang-Chih Hsu
Practical Security Automation and Testing Book PDF

Author : Tony Hsiang-Chih Hsu
Publisher : Packt Publishing Ltd
Page : 245 pages
File Size : 40,8 Mb
Release : 2019-02-04
Category : Computers
ISBN : 9781789611694

Get Book

Practical Security Automation and Testing by Tony Hsiang-Chih Hsu Pdf

Your one stop guide to automating infrastructure security using DevOps and DevSecOps Key FeaturesSecure and automate techniques to protect web, mobile or cloud servicesAutomate secure code inspection in C++, Java, Python, and JavaScriptIntegrate security testing with automation frameworks like fuzz, BDD, Selenium and Robot FrameworkBook Description Security automation is the automatic handling of software security assessments tasks. This book helps you to build your security automation framework to scan for vulnerabilities without human intervention. This book will teach you to adopt security automation techniques to continuously improve your entire software development and security testing. You will learn to use open source tools and techniques to integrate security testing tools directly into your CI/CD framework. With this book, you will see how to implement security inspection at every layer, such as secure code inspection, fuzz testing, Rest API, privacy, infrastructure security, and web UI testing. With the help of practical examples, this book will teach you to implement the combination of automation and Security in DevOps. You will learn about the integration of security testing results for an overall security status for projects. By the end of this book, you will be confident implementing automation security in all layers of your software development stages and will be able to build your own in-house security automation platform throughout your mobile and cloud releases. What you will learnAutomate secure code inspection with open source tools and effective secure code scanning suggestionsApply security testing tools and automation frameworks to identify security vulnerabilities in web, mobile and cloud servicesIntegrate security testing tools such as OWASP ZAP, NMAP, SSLyze, SQLMap, and OpenSCAPImplement automation testing techniques with Selenium, JMeter, Robot Framework, Gauntlt, BDD, DDT, and Python unittestExecute security testing of a Rest API Implement web application security with open source tools and script templates for CI/CD integrationIntegrate various types of security testing tool results from a single project into one dashboardWho this book is for The book is for software developers, architects, testers and QA engineers who are looking to leverage automated security testing techniques.

Experiences of Test Automation

Dorothy Graham,Mark Fewster
Experiences of Test Automation Book PDF

Author : Dorothy Graham,Mark Fewster
Publisher : Addison-Wesley Professional
Page : 672 pages
File Size : 44,5 Mb
Release : 2012
Category : Computers
ISBN : 9780321754066

Get Book

Experiences of Test Automation by Dorothy Graham,Mark Fewster Pdf

In this work, over 40 pioneering implementers share their experiences and best practices in 28 case studies. Drawing on their insights, you can avoid the pitfalls associated with test automation, and achieve powerful results on every metric you care about: quality, cost, time to market, usability, and value.

Designing and Implementing Test Automation Frameworks with QTP

Ashish Bhargava
Designing and Implementing Test Automation Frameworks with QTP Book PDF

Author : Ashish Bhargava
Publisher : Packt Pub Limited
Page : 160 pages
File Size : 43,8 Mb
Release : 2013-10
Category : Computers
ISBN : 1782171029

Get Book

Designing and Implementing Test Automation Frameworks with QTP by Ashish Bhargava Pdf

A tutorial-based approach, showing basic coding and designing techniques to build test automation frameworks.If you are a beginner, an automation engineer, an aspiring test automation engineer, a manual tester, a test lead or a test architect who wants to learn, create, and maintain test automation frameworks, this book will accelerate your ability to develop and adapt the framework.