Successful Service Design For Telecommunications

Author : Sauming Pang
Publisher : John Wiley & Sons
Page : 360 pages
File Size : 53,7 Mb
Release : 2009-01-21
Category : Technology & Engineering
ISBN : 0470740825

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Successful Service Design for Telecommunications by Sauming Pang Pdf

Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition. Successful Service Design for Telecommunications provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment. Key features: Defines what telecommunications services are from business, technical and operational perspectives Explains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services The principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services Includes references to the current best practices and industry standards and complements the eTom and the OSS/ BSS models proposed by the TeleManagement Forum Features numerous real-life scenarios and examples to support the discussion on the key concepts of service design This book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful.

Author : Witold Abramowicz,Dalia Kriksciuniene,Virgilijus Sakalauskas
Publisher : Springer
Page : 330 pages
File Size : 54,5 Mb
Release : 2012-05-17
Category : Business & Economics
ISBN : 9783642303593

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Business Information Systems by Witold Abramowicz,Dalia Kriksciuniene,Virgilijus Sakalauskas Pdf

This book contains the refereed proceedings of the 15th International Conference on Business Information Systems, BIS 2012, held in Vilnius, Lithuania, in May 2012. The 26 revised full papers were carefully reviewed and selected from 70 submissions. They are grouped into nine sessions on business process discovery, business process verification, service architectures, collaborative BIS, data management, Web search applications, BIS in finance, decision support, and specific BIS issues. The volume is completed by an invited paper on "Information Systems and Business and Information Systems Engineering."

Author : Richard Newton
Publisher : Bloomsbury Publishing
Page : 352 pages
File Size : 52,6 Mb
Release : 2019-11-05
Category : Business & Economics
ISBN : 9781137143143

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The Practice and Theory of Project Management by Richard Newton Pdf

Managing projects, a prominent feature of working life, inevitably involves change at some level. Even though successful project management depends on organisational change, textbooks often fail to recognise this symbiotic nature. This book offers students a practical understanding of the strategic and organisational role of projects.

Author : S. Raghavan,G. Anandalingam
Publisher : Springer Science & Business Media
Page : 391 pages
File Size : 47,5 Mb
Release : 2006-03-12
Category : Business & Economics
ISBN : 9780387292342

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Telecommunications Planning by S. Raghavan,G. Anandalingam Pdf

This edited book serves as a companion volume to the Seventh INFORMS Telecommunications Conference held in Boca Raton, Florida, March 7-10, 2004. The 18 papers in this book were carefully selected after a thorough re view process. The research presented within these articles focuses on the latest methodological developments in three key areas—pricing of telecommunica tions services, network design, and resource allocation—that are most relevant to current telecommunications planning. With the global deregulation of the telecommunications industry, effective pricing and revenue management, as well as an understanding of competi tive pressures are key factors that will improve revenue in telecommunica tions companies. Chapters 1-5 address these topics by focusing on pricing of telecommunications services. They present some novel ideas related to pricing (including auction-based pricing of network bandwidth) and modeling compe tition in the industry. The successful telecommunications companies of the future will likely be the ones that can minimize their costs while meeting customer expectations. In this context the optimal design/provisioning of telecommunication networks plays an important role. Chapters 6-12 address these topics by focusing on net work design for a wide range of technologies including SONET, SDH, WDM, and MPLS. They include the latest research developments related to the mod eling and solving of network design problems. Day-to-day management/control of telecommunications networks is depen dent upon the optimal allocation of resources. Chapters 13-18 provide insight ful solutions to several intriguing resource allocation problems.

Author : Colin Ashford,Pierre Gauthier
Publisher : Springer Science & Business Media
Page : 155 pages
File Size : 55,9 Mb
Release : 2009-07-24
Category : Computers
ISBN : 9783642013966

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OSS Design Patterns by Colin Ashford,Pierre Gauthier Pdf

The management of telecommunications networks and services is one of the most challenging of software endeavors—partly because of the size and the distributed nature of networks; partly because of the convergence of communications techno- gies; but mainly because of sheer complexity and diversity of networks and services. The TM Forum s Solutions Frameworks (NGOSS) help address these challenges by providing a framework for the development of management applications—those software applications that provide the building blocks for management solutions. The members of the TM Forum have elaborated many parts of NGOSS to make it practical—including in the area of information modeling, process analysis, and c- tract de?nition. This book further elaborates NGOSS by examining the challenging area of interface design. One of the costs of deploying a new service is the cost of integrating all the necessary applications into an effective software solution to manage the service. This cost has been dubbed the “integration tax” and can turn out to be ?ve times the capital cost of procuring the management software in the ?rst place. From their long experience of the design and standardization of management applications, the authors have extracted a core set of design patterns for the dev- opment of effective and consistent interfaces to management applications. Adopting these patterns across the industry could reduce the learning curve for software - velopers and allow service providers and systems integrators to rapidly and reliably deploy management solutions and thereby markedly reduce the integration tax.

Author : Constantine Stephanidis
Publisher : Springer
Page : 450 pages
File Size : 42,5 Mb
Release : 2019-07-10
Category : Computers
ISBN : 9783030235222

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HCI International 2019 - Posters by Constantine Stephanidis Pdf

The three-volume set CCIS 1032, CCIS 1033, and CCIS 1034 contains the extended abstracts of the posters presented during the 21st International Conference on Human-Computer Interaction, HCII 2019, which took place in Orlando, Florida, in July 2019.The total of 1274 papers and 209 posters included in the 35 HCII 2019 proceedings volumes was carefully reviewed and selected from 5029 submissions. The 208 papers presented in these three volumes are organized in topical sections as follows: Part I: design, development and evaluation methods and technique; multimodal Interaction; security and trust; accessibility and universal access; design and user experience case studies. Part II:interacting with games; human robot interaction; AI and machine learning in HCI; physiological measuring; object, motion and activity recognition; virtual and augmented reality; intelligent interactive environments. Part III: new trends in social media; HCI in business; learning technologies; HCI in transport and autonomous driving; HCI for health and well-being.

Author : Ellen Ward
Publisher : Artech House Publishers
Page : 304 pages
File Size : 50,9 Mb
Release : 1998
Category : Computers
ISBN : STANFORD:36105020184268

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World-class Telecommunications Service Development by Ellen Ward Pdf

Examines the underlying processes behind telecommunications service department. This guide shows how to successfully build, organize and manage a service within an organization and describes the two critical phases of telecommunications product development--the product and service delivery levels--and shows how they work together to form a finely tuned communications service.

Author : Anders Olsson
Publisher : John Wiley & Sons
Page : 542 pages
File Size : 44,6 Mb
Release : 2005-08-05
Category : Technology & Engineering
ISBN : 9780470868522

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Understanding Changing Telecommunications by Anders Olsson Pdf

The field of telecommunications is becoming ever more complex. In order to manage the new Telecom industry it is necessary not only to understand its 3 main components, namely the end users, the technology and networks, and the business aspects, but also their vital inter-relationships. Complexity leads to uncertainty, and one effect of uncertainty is for people to underestimate the complexity of the business and the technology. This book takes a holistic approach to the subject and can be used as a tool for decreasing this uncertainty. During 2000 many operators paid extremely high sums of money for 3G licenses in a number of European countries, supposing a potential corresponding and balancing revenue from mobile services in the new frequency band. Obviously today the licenses are questionable. Consequently, suppliers and operators were forced to reduce their international work force. What are the underlying reasons? Since the true rate and level of development was hardly foreseen by anyone, the picture is complex, including factors such as psychology and belief in a new economy. It is immediately clear that the end user impact has been severely under-estimated. It is also clear that the expected development has and is happening, with more speed than expected, and continues to be complemented with solutions such as wireless LANs. This book treats the paradigm shift from a number of angles: user needs and demands, deregulation of telecom and the convergence between telecommunications, data communications and the media industry, the service plan, service implementation, QoS, and Security. Understanding Changing Telecommunications focuses on the overall principles and context of the new telecommunications world rather than on high-level technical descriptions in order to aid the understanding and development of the next generation of telecom networks. e.g. multimedia over IP and 3G. Discusses the development of telecommunications up until 2005 Provides a holistic view of the world of telecommunications Covers three main areas: End-users, Technologies and Networks, and Telecom Business, and their vital inter-relationships Offers support and advice for those needing to implement business plans Essential reading for staff with operators and providers involved in the telecom networks, especially management, planning and design, development, integration and training, as well as Business analysts and investors keen to understand the current state of the Telecom industry.

Author : S. Raghavan,Bruce L. Golden,Edward A. Wasil
Publisher : Springer Science & Business Media
Page : 386 pages
File Size : 42,5 Mb
Release : 2008-02-06
Category : Computers
ISBN : 9780387777801

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Telecommunications Modeling, Policy, and Technology by S. Raghavan,Bruce L. Golden,Edward A. Wasil Pdf

This book examines the newer and emerging models of telecommunications technology that play instrumental roles in providing international economic and societal interconnectivity. Advancing technology in the field imposes the need to develop new models to solve complex planning and decision making problems. The book explores natural output of the new technical developments and applications with selective chapter treatment on novel business models to fill technical and business needs.

Author : Kristofer Kimbler,L. G. Bouma
Publisher : Unknown
Page : 378 pages
File Size : 48,7 Mb
Release : 1998
Category : Technology & Engineering
ISBN : 427490248X

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Feature Interactions in Telecommunications and Software Systems V by Kristofer Kimbler,L. G. Bouma Pdf

Author : Charles J. Petrie,Tiziana Margaria,Holger Lausen,Michal Zaremba
Publisher : Springer Science & Business Media
Page : 292 pages
File Size : 40,8 Mb
Release : 2008-11-27
Category : Computers
ISBN : 9780387724966

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Semantic Web Services Challenge by Charles J. Petrie,Tiziana Margaria,Holger Lausen,Michal Zaremba Pdf

This is an edited volume that develops a common understanding of the various technologies intended to facilitate the automation of mediation, choreography and discovery for Web Services using semantic annotations. The volume explores trade-offs among existing approaches, and reveals strengths and weaknesses of proposed approaches, as well as which aspects of the problem are not yet covered. The book is designed for a professional audience composed of practitioners and researchers in industry. Professionals can use it to evaluate SWS technology for their potential practical use. The book is also suitable for advanced-level students in computer science.

Author : Mike Kuniavsky
Publisher : Elsevier
Page : 336 pages
File Size : 41,9 Mb
Release : 2010-09-14
Category : Computers
ISBN : 0080954081

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Smart Things by Mike Kuniavsky Pdf

The world of smart shoes, appliances, and phones is already here, but the practice of user experience (UX) design for ubiquitous computing is still relatively new. Design companies like IDEO and frogdesign are regularly asked to design products that unify software interaction, device design and service design -- which are all the key components of ubiquitous computing UX -- and practicing designers need a way to tackle practical challenges of design. Theory is not enough for them -- luckily the industry is now mature enough to have tried and tested best practices and case studies from the field. Smart Things presents a problem-solving approach to addressing designers' needs and concentrates on process, rather than technological detail, to keep from being quickly outdated. It pays close attention to the capabilities and limitations of the medium in question and discusses the tradeoffs and challenges of design in a commercial environment. Divided into two sections, frameworks and techniques, the book discusses broad design methods and case studies that reflect key aspects of these approaches. The book then presents a set of techniques highly valuable to a practicing designer. It is intentionally not a comprehensive tutorial of user-centered design'as that is covered in many other books'but it is a handful of techniques useful when designing ubiquitous computing user experiences. In short, Smart Things gives its readers both the "why" of this kind of design and the "how," in well-defined chunks. Tackles design of products in the post-Web world where computers no longer have to be monolithic, expensive general-purpose devices Features broad frameworks and processes, practical advice to help approach specifics, and techniques for the unique design challenges Presents case studies that describe, in detail, how others have solved problems, managed trade-offs, and met successes

Author : Rudi Bekkers
Publisher : Artech House
Page : 656 pages
File Size : 50,9 Mb
Release : 2001
Category : Technology
ISBN : 1580532500

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Mobile Telecommunications Standards by Rudi Bekkers Pdf

Gain a thorough understanding of the dynamics of today's mobile telecommunications standards with this unique new resource. The book examines the development and adoption trajectories of major European standards, such as UMTS, GSM, ERMES, and TETRA. It presents a framework that analyzes the factors that influenced each standard's level of success, and includes the most-comprehensive case studies on these standards.

Author : Renu Agarwal,Willem Selen,Göran Roos,Roy Green
Publisher : Springer
Page : 842 pages
File Size : 47,8 Mb
Release : 2015-04-08
Category : Technology & Engineering
ISBN : 9781447165903

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The Handbook of Service Innovation by Renu Agarwal,Willem Selen,Göran Roos,Roy Green Pdf

Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation.

Author : Michael J. Lipsey,Mike Lipsey,Karen Poirer
Publisher : Pelican Publishing
Page : 388 pages
File Size : 44,9 Mb
Release : 2007-01-01
Category : Business & Economics
ISBN : 1589803116

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Systems for Success by Michael J. Lipsey,Mike Lipsey,Karen Poirer Pdf

Real-estate tips from a proven seller. Presented in a succinct, easy-to-use format, this guide is an entire real-estate seminar in book form, written by an expert with more than thirty years in the industry. From prospecting and presentations to negotiations and customer service, these instructions provide a clear map to success in today�s real estate market. Includes sample letters, checklists, and other useful resources.