Supervision In The Hospitality Industry Ahlei

Author : Raphael R. Kavanaugh,Jack D. Ninemeier,American Hotel & Lodging Association
Publisher : Pearson Higher Ed
Page : 407 pages
File Size : 52,8 Mb
Release : 2013-05-03
Category : Business & Economics
ISBN : 9780133475326

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Supervision in the Hospitality Industry (AHLEI) by Raphael R. Kavanaugh,Jack D. Ninemeier,American Hotel & Lodging Association Pdf

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA

Author : Raphael R. Kavanaugh,Jack D. Ninemeier
Publisher : Educational Institute of American Hotel & Motel Association
Page : 0 pages
File Size : 40,6 Mb
Release : 2007
Category : Hospitality industry
ISBN : 0866122958

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Supervision in the Hospitality Industry by Raphael R. Kavanaugh,Jack D. Ninemeier Pdf

Author : John R. Walker,Jack E. Miller
Publisher : John Wiley & Sons
Page : 400 pages
File Size : 55,6 Mb
Release : 2015-12-29
Category : Technology & Engineering
ISBN : 9781119251958

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Supervision in the Hospitality Industry by John R. Walker,Jack E. Miller Pdf

Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.

Author : John R. Walker
Publisher : John Wiley & Sons
Page : 400 pages
File Size : 52,6 Mb
Release : 2020-12-10
Category : Technology & Engineering
ISBN : 9781119749202

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Supervision in the Hospitality Industry by John R. Walker Pdf

Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.

Author : John R. Walker,Jack E. Miller
Publisher : John Wiley and Sons
Page : 513 pages
File Size : 43,9 Mb
Release : 2009-01-09
Category : Business & Economics
ISBN : 9780470077832

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Supervision in the Hospitality Industry by John R. Walker,Jack E. Miller Pdf

Order of authors reversed on previous eds.

Author : John R. Walker
Publisher : Wiley Global Education
Page : 413 pages
File Size : 54,9 Mb
Release : 2024-05-10
Category : Business & Economics
ISBN : 9781394244713

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Supervision in the Hospitality Industry by John R. Walker Pdf

Supervision in the Hospitality Industry A thorough, accessible handbook for leadership in a vital industry Supervision in the Hospitality Industry: Leading Human Resources, Tenth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. The text’s unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition covers: The impact of the COVID pandemic, the importance of culinary ethics, DEI considerations, organizational excellence, and much more The importance of recognizing and practicing cross-cultural diversity and interaction A balanced and informed view of management and supervision in the hospitality industry by considering the viewpoints of supervisors and all levels of associates Employee assistance programs A wealth of real-world case studies, illustrative examples, and “Industry Profiles” sections offering perspectives on leadership and supervision issues from hospitality professionals

Author : John R. Walker,Jack E. Miller
Publisher : John Wiley & Sons
Page : 145 pages
File Size : 40,5 Mb
Release : 2009-02-09
Category : Business & Economics
ISBN : 9780470284728

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Supervision in the Hospitality Industry, Study Guide by John R. Walker,Jack E. Miller Pdf

Human resources are led, not managed. This sixth edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors - the people on whom success or failure of every hospitality enterprise depends.

Author : Patricia Paskins,Gary Farrelly,Ketharanathan Vasanthan,David Foskett,Lindsay Steele
Publisher : Hodder Education
Page : 397 pages
File Size : 51,6 Mb
Release : 2015-07-31
Category : Study Aids
ISBN : 9781471847530

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Hospitality Supervision and Leadership Level 3 by Patricia Paskins,Gary Farrelly,Ketharanathan Vasanthan,David Foskett,Lindsay Steele Pdf

Prepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resource Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship. - Provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources - Develops understanding of the assessment requirements with clear explanations of all criteria - Helps you to build your portfolio, with guidance on suitable evidence and activities that provide assessment opportunities - Prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding

Author : National Restaurant Association, Educational Foundation Staff,Miller
Publisher : Wiley
Page : 0 pages
File Size : 43,8 Mb
Release : 1998-05
Category : Electronic
ISBN : 0471442038

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Supervision in the Hospitality Industry by National Restaurant Association, Educational Foundation Staff,Miller Pdf

Author : Jack E. Miller,John R. Walker,Karen E. Drummond
Publisher : Wiley
Page : 106 pages
File Size : 46,8 Mb
Release : 2002-09-10
Category : Technology & Engineering
ISBN : 0471313653

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Supervision in the Hospitality Industry, Textbook and NRAEF Workbook by Jack E. Miller,John R. Walker,Karen E. Drummond Pdf

* Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date material. * Expanded coverage of hospitality organizations through case studies and hotel industry examples.

Author : Debra F. Cannon,Catherine M. Gustafson,American Hotel & Lodging Association
Publisher : Pearson Higher Ed
Page : 470 pages
File Size : 46,7 Mb
Release : 2013-05-03
Category : Business & Economics
ISBN : 9780133454161

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Training and Development for the Hospitality Industry (AHLEI) by Debra F. Cannon,Catherine M. Gustafson,American Hotel & Lodging Association Pdf

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: • How to measure training as an investment in the organization • Assessment methods to determine training needs • Instructional design techniques and

Author : Miller
Publisher : John Wiley & Sons
Page : 0 pages
File Size : 40,7 Mb
Release : 2002-09
Category : Electronic
ISBN : 0471311707

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Supervision in the Hospitality Industry Instructor 's Guide by Miller Pdf

Author : Debra F. Cannon,Catherine M. Gustafson,American Hotel & Lodging Educational Institute,American Hotel and Lodging Educational Institute Staff,& Lodging Assoc American Lodging Assoc,American Hotel & Lodging Association
Publisher : Educational Institute
Page : 0 pages
File Size : 49,7 Mb
Release : 2012-05-30
Category : Hospitality
ISBN : 0133097137

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Training and Development for the Hospitality Industry by Debra F. Cannon,Catherine M. Gustafson,American Hotel & Lodging Educational Institute,American Hotel and Lodging Educational Institute Staff,& Lodging Assoc American Lodging Assoc,American Hotel & Lodging Association Pdf

Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: * How to measure training as an investment in the organization * Assessment methods to determine training needs * Instructional design techniques and

Author : Kerry L. Sommerville
Publisher : John Wiley & Sons
Page : 370 pages
File Size : 54,8 Mb
Release : 2007-02-26
Category : Business & Economics
ISBN : 9780471745228

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Hospitality Employee Management and Supervision by Kerry L. Sommerville Pdf

HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION A PRACTICAL RESOURCE FOR MANAGERS AND SUPERVISORS IN HOSPITALITY BUSINESSES In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations——Various practitioners in the hospitality industry highlight the chapter’s focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM——Mini-cases based on real-world situations with discussion questions Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions

Author : John R. Walker,Jack E. Miller
Publisher : Wiley
Page : 128 pages
File Size : 49,8 Mb
Release : 2016-03-22
Category : Technology & Engineering
ISBN : 1119297915

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Supervision in the Hospitality Industry, 8e with Study Guide Set by John R. Walker,Jack E. Miller Pdf