The Business Basics Of Building And Managing A Healthcare Practice

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The Business Basics of Building and Managing a Healthcare Practice

Author : Neil Baum,Marc J. Kahn
Publisher : Springer Nature
Page : 209 pages
File Size : 44,8 Mb
Release : 2019-11-20
Category : Medical
ISBN : 9783030277765

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The Business Basics of Building and Managing a Healthcare Practice by Neil Baum,Marc J. Kahn Pdf

This book is intended to be a roadmap towards a successful practice for medical students, residents, fellows, and doctors. This roadmap focuses on how to build and manage a medical practice, and can be applied regardless if the reader is employed, joins a small group, or if they are a doctor who decides to start their own practice. Part I covers the basic business concepts that every physician needs to know. Chapters emphasize the benefits that accrue to a physician who understands the basics of business. Part II provides a guide for doctors who are beginning a medical practice. The chapters define the various options for doctors’ employment such as solo practice, group practice, and academic medicine. The section also includes the process of negotiating contracts, identifying the advisers who help physicians become successful, and secure within their field and practice. The final part emphasizes strategies on how to build and grow a successful practice by covering topics such as hiring staff, employee motivation, creating a brand, gaining recognition, online reputation and presence, crisis management, integrating new technology, and work/life balance. The Business Basics of Building and Managing a Healthcare Practice serves as a valuable resource that helps doctors make a difference in the lives of their patients, as well as help them make good financial decisions.

The Business of Building and Managing a Healthcare Practice

Author : Neil Baum,Marc J. Kahn,Jeffery Daigrepont
Publisher : Springer Nature
Page : 261 pages
File Size : 51,6 Mb
Release : 2023-08-31
Category : Medical
ISBN : 9783031376238

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The Business of Building and Managing a Healthcare Practice by Neil Baum,Marc J. Kahn,Jeffery Daigrepont Pdf

Building on the foundation of the previous edition, this book takes readers to the next level of management of medical practices for the 21st century. The road to becoming a physician is not an easy one to travel, nor does it become easier once a doctor completes his\her training. After a long and arduous training process, doctors embark on their professional journey, and there are major crossroads that are fraught with challenges, unknowns and risk. The transition to professional practice is daunting, and many physicians leave their training unprepared for the business of medicine. Even at the peak of their careers, sustaining a successful and profitable practice is not easy. Opening chapters revisit the basic business concepts that every physician needs to know, emphasizing the benefits that accrue to a physician who understands the basics of business, from accounting and contracts to managing people and personal finances. The next set of chapters offers a roadmap for doctors who are beginning a medical practice and will include new methods and procedures that have become available since the original edition, defining the various options for doctors’ employment such as solo practice, group practice and academic medicine. The final chapters emphasize strategies on how to build and grow a successful practice, including the use of technology and telemedicine, cybersecurity, marketing and much more. Unfortunately, not every doctor has the background, training and skills to manage a medical practice. The Business of Building and Managing a Healthcare Practice simplifies the process of business management and provides the practicing physician with knowledge to be able to enjoy the business component of his\her medical practice.

Medicine is a Practice

Author : Neil Baum
Publisher : Unknown
Page : 0 pages
File Size : 55,5 Mb
Release : 2024-02-02
Category : Business & Economics
ISBN : 1960762117

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Medicine is a Practice by Neil Baum Pdf

This book aims to assist physicians and practice administrators in creating a productive and profitable medical practice. It guides readers towards financially successful management practices while cultivating a patient-centered practice.

Managing Health Care Business Strategy

Author : George B. Moseley III
Publisher : Jones & Bartlett Learning
Page : 447 pages
File Size : 45,5 Mb
Release : 2017-03-20
Category : Medical
ISBN : 9781284081107

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Managing Health Care Business Strategy by George B. Moseley III Pdf

Managing Health Care Business Strategy is the definitive textbook on strategic planning and management for healthcare organizations. It offers all the basic information on strategic planning and management within the unique context of organizations concerned with the delivery and financing of health care. It does this by noting the singular strategic environment in health care, explaining the special procedures and options available to health care organizations, and providing real-life examples in the form of case studies. It includes not only a description of the basic multi-step process of creating and then managing a strategic plan, but also a detailed look at the role played by the key business functions (finance, marketing, human resources, information technology, and law) as well as specific strategic options (merger/acquisition, reorganization, joint venture) and some of the popular tools for analyzing strategic situations (balanced scorecard, Six Sigma, SWOT).

The Business of Healthcare

Author : Kenneth H. Cohn,Douglas E. Hough
Publisher : Bloomsbury Publishing USA
Page : 738 pages
File Size : 53,5 Mb
Release : 2007-12-30
Category : Business & Economics
ISBN : 9780313084669

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The Business of Healthcare by Kenneth H. Cohn,Douglas E. Hough Pdf

The rapid pace of change in the healthcare industry is creating turbulence for just about everyone. For consumers, affordable access to quality healthcare is an issue of primary importance. For employers, health benefits have grown to be an alarmingly large component of their compensation packages. For physicians and other healthcare providers, practice management has become increasingly demanding. Each of this set's three volumes untangles the complexity, provides answers to knotty questions, and points the way toward better healthcare for all. Features include commentary, prescriptions, and insights from leaders in the healthcare industry, including physicians, attorneys, administrators, educators, and business consultants. The result: a landmark set filled with provocative analysis and practical recommendations destined to improve the delivery of healthcare. The rapid pace of change in the healthcare industry is creating turbulence for just about everyone. For consumers, affordable access to quality healthcare is an issue of primary importance. For employers, health benefits have grown to be an alarmingly large component of their compensation packages. For physicians and other healthcare providers, practice management has become increasingly demanding. Complexity is the rule, thanks to government regulations and insurer requirements, the expansion of technology in everything from diagnosis to records, and the desire of policymakers and others to have a say in how healthcare is delivered and to whom. The Business of Healthcare provides Rx to these and other challenges in three volumes: Volume 1: Practice Management Volume 2: Leading Healthcare Organizations Volume 3: Improving Systems of Care. Each volume features commentary and insights from leaders in the healthcare industry, including physicians, attorneys, administrators, educators, and business consultants. The result: a landmark set filled with provocative analysis and practical recommendations destined to improve the delivery of healthcare. The Business of Healthcare presents ideas and information that until now have been sequestered in a variety of professional journals and books, in isolation from each other. For the first time, healthcare professionals, consumers, scholars, students, and policymakers alike will have access to the same body of information about a critical sector of the economy-one that represents 15 percent of the U.S. national GDP, consumes 10 percent of federal government spending, and employs twelve million people. This three-volume set will address the current debates that are determining the future course of the industry. Volume 1: Practice Management: Physicians are beginning to realize that, in addition to providing health care, they are owners and managers of multi-million dollar enterprises. Unfortunately, most have not received formal training in the skills needed to operate such a business. In this volume, experts will present practical advice for physicians (as well as their practice managers and staff) to improve operations. Topics include: *The opportunities and challenges of solo practice. *The logistics of joining and leaving a physician practice. *Performance management in physician practices. *Creating a culture of accountability in physician practices. *Managing difficult and disruptive physicians. *Developing and promoting a physician practice. *Internet marketing of physician practices. *The potential benefits and implementation roadblocks of pay for performance. *Accounts receivable management in hospital and physician practices. *The future of the physician practice. Volume 2: Leading Healthcare Organizations: Whether running their own practice or working as a part of a larger organization, health professionals are being called upon to provide leadership—something more important than ever in health care, where some sectors of the industry are in turmoil, while others are being transformed entirely. This volume will offer insights into the changing role of leadership throughout an organization, and describe how health professionals can exert their influence to effect positive change. Topics covered include: *Perspectives on leading complex healthcare delivery systems. *Mending the gap between practicing physicians and hospital executives. *The physician's role on the hospital board, and a blueprint for success. *The impact of biotechnology advances on healthcare delivery. *The impact of informatics on healthcare delivery. *The next frontier in addressing clinical hospital supply costs. *Liability risk management: Saving money and relationships. *Pastoral medicine: The impact of pastoral care. *The role of complementary and alternative medicine in healthcare today. Volume 3: Improving Systems of Care : This volume explores the current state of health care, and it describes the critical issues that must be resolved in the short run and the long run to ensure that the industry provides the value that the public both demands and deserves. Topics include: *Quality in healthcare: concepts and practice. *Adapting proven aviation safety tools to healthcare: Improving healthcare by changing the safety culture. *Introduction to healthcare information technology. *Market dynamics and financing strategies in the development of medical technologies. *An innovative service delivery model for specialized care. *The impact of healthcare on the US economy. *Improving systems of care: a patient's perspective. *The cost of end-of-life care. *Building the bridge between business and medicine. Better, more efficient healthcare is not just possible but needed more than ever. The Business of Health Care will help lead the way toward a healthier, happier society.

Business Essentials for Healthcare Professionals: How to Operate a Sustainable, Profitable, and Salable Practice Or Successfully Work for Someone Else

Author : Dr Paul J. Pavlik
Publisher : Tracker Enterprises, Incorporated
Page : 242 pages
File Size : 52,5 Mb
Release : 2018-09
Category : Medical
ISBN : 1884059287

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Business Essentials for Healthcare Professionals: How to Operate a Sustainable, Profitable, and Salable Practice Or Successfully Work for Someone Else by Dr Paul J. Pavlik Pdf

This book is for healthcare professionals who must master the elements of business to run a successful practice or work in one. Whether a new graduate or a seasoned professional about to sell your practice, gain profitable insights to take control of the business of your practice. Dr. Paul J. Pavlik has helped hundreds of healthcare practitioners achieve their business goals. His understanding of the healing arts com-bined with his business acumen can help you decipher the mystery of running - or being a part of - a profitable practice. "Today's most successful healthcare professionals are also well versed in essential business and management concepts. But, it's not taught at medical school. To operate a successful practice, you must be able to effectively lead the people around you, understand the financial landscape, create budgets, and navigate the regulatory environment. I definitely recommend it for all healthcare professionals." - Afa Bayramova, MD, Editorial Board Member at US & UK Journals "Dr. Pavlik's book is a masterpiece and treasure trove with valuable tips, insights, wisdom, and processes for planning your life and business. It should be required reading for every healthcare professional. There is one paragraph on page 146 that makes the whole book worth more than a million dollars." - Frank Candy, International Motivational Speaker & Author "This book is an excellent resource for any healthcare professional, whether just beginning as an employee, looking to buy a practice, or as an owner looking to bring on an associate, or looking to transition or sell a practice. This is a great guide to laying the foundations of a well-managed, and eventually, a salable practice." - Amanda Falkowski, Practice Consultant, Recruitment, & Transitions

People, Technology, Profit: Practical Ideas for a Happier, Healthier Practice Business

Author : Laurie Morgan
Publisher : Management Rx
Page : 224 pages
File Size : 53,7 Mb
Release : 2022-08-28
Category : Business & Economics
ISBN : 9781970044140

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People, Technology, Profit: Practical Ideas for a Happier, Healthier Practice Business by Laurie Morgan Pdf

Practical tips and advice for practice owners and managers -- explored through case studies of real practices Whether your medical practice is small, mighty, and independent or part of a larger healthcare organization, odds are it could run more smoothly, with less stress -- and be more profitable. But some of the best, easiest-to-implement practice management steps you can take to boost your business are hardest to see from inside your own practice. That's where the insights of an experienced consultant can be most helpful, and can open your eyes to new ways of looking at your practice. Physicians and medical practice managers: this book is chock full of accessible, practical information about the business side of medicine -- information that you can easily apply to your own practice. It covers key practice management concerns like how to: capture more reimbursement revenue; improve workflow and productivity (without losing your focus on patients); attract new patients easily; and use new technology to serve patients better and collect more reliably. Best of all, its real-practice case studies, tips, and fresh ideas are not just easy to apply to your own practice, they're lively and engaging to read. Stories from the author's real consulting experiences with a diverse array of actual practices bring day-to-day practice management goals and problems (and their solutions!) to life. This book will give you many new ideas to think about, whether your practice is established, you're just launching your independent practice, or you're responsible for managing a healthcare business. Whether you are a physician-owner or are a manager responsible for running a practice or other healthcare business, you'll love this book's fresh approaches, quick tips, and management secrets. They'll get you excited about improving your business--and you'll be eager to try them. Today's physicians and healthcare workers too often face frustration and even burnout. An efficient clinic, practice, ambulatory surgery center, or other medical business can be an important contributor to both physician morale and patient service. Running a better business isn't just a key to higher profit and more income, it reduces stress and can be a source of career satisfaction. Physician practice owners, practice managers, medical office managers, healthcare administrators and managers of all stripes, and even employed physicians: this book will help you look at your business with fresh eyes -- and easily apply best-practice ideas to your workflow, physician marketing, practice staffing, and clinic front office and back office technology that will pay off over and over again.

Business Administration

Author : Kwame Adom,Robert Ebo Hinson,Enoch Opare Mintah,Theresa Obuobisa-Darko
Publisher : CRC Press
Page : 226 pages
File Size : 50,8 Mb
Release : 2023-11-29
Category : Business & Economics
ISBN : 9781003803263

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Business Administration by Kwame Adom,Robert Ebo Hinson,Enoch Opare Mintah,Theresa Obuobisa-Darko Pdf

The progress of several businesses was severely challenged through the advent of the COVID-19 pandemic, with several businesses collapsing globally. Apart from the pandemic, the business posture and dynamics of yesteryear has significantly changed, as the way business is conducted today, especially in this era of Industry 4.0 and the proliferation of technology-assisted processes, have created a new environment for doing business. Comparatively, yesterday’s businesses seemed to have been in the "dark," keeping itself within limited geographical locations, contacts, and markets. However, business today, with the technological boom, has created a global village with the advent of the World Wide Web and social media which is redefining the way business is conducted especially in product and service development, marketing and publicity, customer attraction and retention, scouting and recruitment, and so on. This book responds to contemporary calls for new ways of managing businesses with practitioner-oriented discourses on topical issues like business environments and how modern businesses can thrive in the same. It discusses in some detail the general composition of business environments, specific factors that influence the operations and decisions of a business within its environment, the level of control businesses have over the factors that operate within the business environment, and the need for businesses to be proactive and to strategise in order to take advantage of the opportunities the business environment presents as while minimising the negative effects some factors also present. The book provides practical applications while not losing sight of the theoretical underpinnings. Case studies have been provided to elucidate the theories learnt and provide practical application to real-life situations. Written in easy non-technical language, the book also has practice questions at the end, making it an easy instructional manual for business owners worldwide. It is also a brilliant text for introductory students of business administration and management and covers important business areas like types of business ownership and how to start a business.

It's Personal

Author : Andrea Eliscu
Publisher : Unknown
Page : 128 pages
File Size : 43,6 Mb
Release : 2016-10-01
Category : Electronic
ISBN : 156829526X

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It's Personal by Andrea Eliscu Pdf

What physicians once resisted--formal marketing and communication programs used to meet the needs of their patients/customers--has now become an important part of everyday business practice. Today marketing is a necessity to establish and maintain a successful medical practice, with the focus on patient/customer service more important than ever before. Payment models are shifting, government mandates are increasing, patients are becoming more empowered, and physicians want to control their own destinies. These challenges can create confusion and uncertainty, but they also provide opportunity for those physicians and medical practices willing to lead. This book provides you tools to develop personal relationship with your patients, referring physicians and other providers in the community to help build your practice.

222 Secrets of Hiring, Managing, and Retaining Great Employees in Healthcare Practices

Author : Robert P. Levoy
Publisher : Jones & Bartlett Learning
Page : 352 pages
File Size : 40,7 Mb
Release : 2007
Category : Employee retention
ISBN : 0763738689

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222 Secrets of Hiring, Managing, and Retaining Great Employees in Healthcare Practices by Robert P. Levoy Pdf

Based On The Research Findings From A Wide Variety Of Healthcare Providers, Clinic Administrators And Practice Managers, this resource Provides Simple, Easy-To-Use Advice And Techniques For Successfully Recruiting, Interviewing, Compensating, Managing, Motivating, Training, Evaluating, And Retaining Great Employees In The Clinical Practice Setting.

Operations Management in Healthcare, Second Edition

Author : Corinne M. Karuppan, PhD, CPIM,Nancy E. Dunlap, MD, PhD, MBA,Michael R. Waldrum, MD, MSc, MBA
Publisher : Springer Publishing Company
Page : 688 pages
File Size : 45,8 Mb
Release : 2021-12-07
Category : Medical
ISBN : 9780826147721

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Operations Management in Healthcare, Second Edition by Corinne M. Karuppan, PhD, CPIM,Nancy E. Dunlap, MD, PhD, MBA,Michael R. Waldrum, MD, MSc, MBA Pdf

This thoroughly revised and updated second edition of Operations Management in Healthcare: Strategy and Practice describes how healthcare organizations can cultivate a competitive lead by developing superior operations using a strategic perspective. In clearly demonstrating the "how-tos" of effectively managing a healthcare organization, this new edition also addresses the "why" of providing quality and value-based care. Comprehensive and practice-oriented, chapters illustrate how to excel in the four competitive priorities - quality, cost, delivery, and flexibility - in order to build a cumulative model of healthcare operations in which all concepts and tools fit together. This textbook encourages a hands-on approach and integrates mind maps to connect concepts, icons for quick reference, dashboards for measurement and tracking of progress, and newly updated end-of-chapter problems and assignments to reinforce creative and critical thinking. Written with the diverse learning needs in mind for programs in health administration, public health, business administration, public administration, and nursing, the textbook equips students with essential high-level problem-solving and process improvement skills. The book reveals concepts and tools through a series of short vignettes of a fictitious healthcare organization as it embarks on its journey to becoming a highly reliable organization. This second edition also includes a strong emphasis on the patient's perspective as well as expanded and added coverage of Lean Six Sigma, value-based payment models, vertical integration, mergers and acquisitions, artificial intelligence, population health, and more to reflect evolving innovations in the healthcare environment across the United States. Complete with a full and updated suite of Instructor Resources, including Instructor’s Manual, PowerPoints, and test bank in addition to data sets, tutorial videos, and Excel templates for students. Key Features: Demonstrates the "how-tos" of effectively managing a healthcare organization Sharpens problem-solving and process improvement skills through use of an extensive toolkit developed throughout the text Prepares students for Lean Six Sigma certification with expanded coverage of concepts, tools, and analytics Highlights new trends in healthcare management with coverage of value-based payments, mergers and acquisitions, population health, telehealth, and more Intertwines concepts with vivid vignettes to describe human dynamics, organizational challenges, and applications of tools Employs boxed features and YouTube videos to address frequently asked questions and real-world instances of operations in practice

The Complete Business Guide for a Successful Medical Practice

Author : Neil Baum,Roger G. Bonds,Thomas Crawford,Karl J. Kreder,Koushik Shaw,Thomas Stringer,Raju Thomas
Publisher : Springer
Page : 277 pages
File Size : 47,9 Mb
Release : 2015-01-02
Category : Medical
ISBN : 9783319110950

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The Complete Business Guide for a Successful Medical Practice by Neil Baum,Roger G. Bonds,Thomas Crawford,Karl J. Kreder,Koushik Shaw,Thomas Stringer,Raju Thomas Pdf

This text provides physicians with the basic business skills in order for them to become involved in the financial aspect of their practices. The text will help the physician decide what kind of practice they would like to join (i.e. private practice, small group practice, solo practice, hospital employment, large group practice, academic medicine, or institutional\government practice) as well as understand the basics of contracting, restrictive covenants and how to navigate the road to partnership. Additional topics covered include, monthly balance sheets, productivity, overhead costs and profits, trend analysis and benchmarking. Finally, the book provides advice on advisors that doctors will need to help with the business of their professional and personal lives. These include accountants, bankers, lawyers, insurance agents and other financial advisors. The Complete Business Guide for a Successful Medical Practice provides a roadmap for physicians to be not only good clinical doctors but also good businessmen and businesswomen. It will help doctors make a difference in the lives of their patients as well as sound financial decisions for their practice.

Medical Practice Business Plan Workbook, Third Edition

Author : Peter D. Lucash
Publisher : CRC Press
Page : 128 pages
File Size : 41,7 Mb
Release : 2011-10-17
Category : Business & Economics
ISBN : 9781439855317

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Medical Practice Business Plan Workbook, Third Edition by Peter D. Lucash Pdf

How does a medical practice thrive in a business environment where the margin of management error has all but disappeared? Profit margins are being squeezed by declining reimbursement rates, capitation plans, gamesmanship on the part of the payors, and increasing operating costs. Addressing the specific needs of today’s medical practice, Medical Practice Business Plan Workbook, Third Edition supplies a detailed and ordered work plan to tackle some of the most pressing issues facing the field. Peter D. Lucash delves into decades of experience helping physician groups develop business plans to guide you along the process of building the profitable practice you want and deserve. This updated edition of a bestseller begins with a review of the fundamentals, including the questions your plan should answer, how to get started, how to organize and develop your plan, and the staff support and resources you will need. Complete with a wealth of helpful sample plans and worksheets, this workbook: Reflects recent changes in the healthcare industry, including federal healthcare reform Offers a one-of-a-kind design and approach tailored to the medical practice Covers conceptualization, organization, and implementation of your business plan This updated edition reflects current and forecasted challenges for practices, including the Affordable Care Act, data security, and quality and outcome measures. It supplies detailed coverage of the different types of organizations, governance and management, personnel needs, key business relationships and contacts, demographics and economic factors, patients as customers, competitor analysis, marketing, information technology, disaster and business continuity planning, and financial strategies. The final section outlines a process for implementing your plan. Sticking to this process will help ensure your plan covers what is needed to succeed in today’s complex medical environment. Visit www.Lucash.com for videos and other resources to help you develop and implement your practice business plan.

Fundamentals of Medical Practice Management

Author : Stephen Wagner
Publisher : Gateway to Healthcare Management
Page : 0 pages
File Size : 41,8 Mb
Release : 2018-09
Category : Medical
ISBN : 1567939309

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Fundamentals of Medical Practice Management by Stephen Wagner Pdf

Consolidations and mergers have dramatically changed the face of the physician practice. From governance issues to information technology, today's practice managers face a host of new complexities and competing priorities that demand more robust skills and knowledge. Fundamentals of Medical Practice Management is one of the few, if not only, texts that addresses the educational needs of the modern practice manager. Author Stephen L. Wagner, who studied under quality guru W. Edwards Deming, combines a focus on quality and excellence with an important thesis: working together and putting people first is the best way to be successful in healthcare. This book appeals to a wide range of learners, including in organizational programs, MHA and undergraduate health administration programs, and practice management certificate programs. It is also an effective supplement for healthcare management classes. Not only will the book's insights prepare those new to the field, but it will help current practice managers to retool and refocus. Fundamentals of Medical Practice Management covers these areas and more: Information Technology and Management Regulatory Issues, the Law, and Practice Management Third-Party Payers, the Revenue Cycle, and the Medical Practice Leading, Managing, Governance, and Organizational Dynamics Quality Management in the Physician Practice. Although this text delves into many practical topics, its main focus is people. The author argues that win-lose games and quick-fix solutions have begun to deliver diminished returns in healthcare not only economically, but emotionally and societally. He aims to shape the reader's mindset for a new era of people-focused practice management.

Operations Management in Healthcare

Author : Dr. Corinne M. Karuppan, PhD, CPIM,Michael R. Waldrum, MD, MSc, MBA,Dr. Nancy E. Dunlap, MD, Ph.D., MBA
Publisher : Springer Publishing Company
Page : 640 pages
File Size : 50,6 Mb
Release : 2016-06-14
Category : Medical
ISBN : 9780826126535

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Operations Management in Healthcare by Dr. Corinne M. Karuppan, PhD, CPIM,Michael R. Waldrum, MD, MSc, MBA,Dr. Nancy E. Dunlap, MD, Ph.D., MBA Pdf

Describes how to build a competitive edge by developing superior operations This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations – and demonstrates how to achieve them. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality, cost, delivery, and flexibility. The competitive priorities are interrelated, with excellent quality laying the foundation for performance in the other competitive priorities, and with targeted improvement initiatives having synergistic effects. The text stresses the benefits of aligning the entire operations system within the parameters of a business strategy. It equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together logically. With a hands-on approach, the book clearly demonstrates the “how-tos” of effectively managing a healthcare organization. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives to achieve the status of a highly reliable organization. Integrated throughout are a variety of tools and quantitative techniques with step-by-step instructions to assist in problem solving and process improvements. Also included are mind maps linking competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and process tracking, and boxed features. Several project ideas, team assignments, and creative thinking exercises are proposed. A comprehensive Instructor Packet and online tutorials further enhance the book’s outstanding value. Key Features: Includes mind maps to connect competitive priorities, concepts, and tools Provides an extensive tool kit for problem solving and process improvements Presents icons throughout the text to emphasize competitive priorities and tool coverage Emphasizes measurement with dashboards and includes data files for statistical process control, queuing, and simulation Demonstrates human dynamics and organizational challenges through realistic vignettes Presents boxed features of frequently asked questions an real-world implementations of concepts Provides comprehensive Instructor Packet and online tutorials