The Effective Manager S Handbook For Customer Service Success

Author : Edward D. Gagnon,Gregory D. Ward
Publisher : iUniverse
Page : 126 pages
File Size : 43,7 Mb
Release : 2001-02-25
Category : Business & Economics
ISBN : 9780595150953

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The Effective Manager's Handbook for Customer Service Success by Edward D. Gagnon,Gregory D. Ward Pdf

It's a Service World. To succeed long-term, companies must retain and grow their customer base. The Effective Manager's Handbook for Customer Service Success is the tool that will give every manager insight into successful customer service, from people to processes, from motivation to measurement. Including 52 quick and enlightening customer service tips plus weekly motivational quotes from business leaders and philosophers, the Handbook can be an asset to your company. The Handbook also offers an action-oriented Weekly Service Notebook. This tool encourages simple but effective daily documentation of service successes to recognize employee performance. You can also document symptoms of poor service, the complaints and issues often identified but more often forgotten that become chronic to your company. Documenting symptoms enables you to focus improvement efforts and maximize customer retention. Whether the action is to recognize great employee service or attack a recurring customer service issue, use this tool to document successes and symptoms. Review and act weekly. Constantly strive to improve your bottom line by improving your customer service. Every company in the world can improve its customer service. This book, in your hands, can help you begin Improving Your Bottom Line by Improving Your Customer Service...today!

Author : Susan H. Gebelein
Publisher : Epredix Incorporated
Page : 726 pages
File Size : 45,9 Mb
Release : 2000
Category : Business & Economics
ISBN : PSU:000053938176

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Successful Manager's Handbook by Susan H. Gebelein Pdf

"Managers often learn how to lead and manage while doing their jobs. The Successful Manager's Handbook helps you fulfill two of your most important roles as a manager--developing yourself and coaching others."--Back cover

Author : DK
Publisher : Penguin
Page : 482 pages
File Size : 51,5 Mb
Release : 2022-07-19
Category : Business & Economics
ISBN : 9780744076325

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The Essential Manager's Handbook by DK Pdf

Are you looking to take the next step in your career? Can you manage yourself with ease, but need more confidence when managing others? Achieving excellence as a manager requires a broad skillset, and The Essential Manager’s Handbook provides easy-to-follow and engaging advice on the 6 key areas. Nurture your confidence with managing people, leadership, achieving high performance, effective communication, presenting, and negotiating. With key quotes, bright visuals, and breakdowns by subject, this book is accessible and easy-to-use. Interactive tips and checklists will encourage you to note down your thoughts, examining past and present workplace experiences that you can learn from. Expert insights from management professionals and step-by-step instructions will help you understand how to deal with challenges and gain valuable management skills for life. This accessible and clear guide is packed with practical, no-nonsense information covering everything you need to know about acquiring and developing management skills. Pick up The Essential Manager’s Handbook for quick reference when you’re in need of guidance or work through each section at your own pace to become the best manager you can be. Series Overview: DK's Essential Managers series contains the know-how you need to be a more effective manager and hone your management style, covering a range of essential topics, from managing, coaching, and mentoring teams and individuals to time management, communication, leadership, and strategic thinking. Each guide is clearly presented for ease of reference, with visual pointers, tips, and infographics.

Author : Mark Horstman
Publisher : John Wiley & Sons
Page : 217 pages
File Size : 49,8 Mb
Release : 2016-07-05
Category : Business & Economics
ISBN : 9781119244608

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The Effective Manager by Mark Horstman Pdf

The how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the author's 25 years of management training expertise into clear, actionable steps to start taking today. First, you'll identify what "effective management" actually looks like: can you get the job done at a high level? Do you attract and retain top talent without burning them out? Then you'll dig into the four critical behaviors that make a manager great, and learn how to adjust your own behavior to be the leader your team needs. You'll learn the four major tools that should be a part of every manager's repertoire, how to use them, and even how to introduce them to the team in a productive, non-disruptive way. Most management books are written for CEOs and geared toward improving corporate management, but this book is expressly aimed at managers of any level—with a behavioral framework designed to be tailored to your team's specific needs. Understand your team's strengths, weaknesses, and goals in a meaningful way Stop limiting feedback to when something goes wrong Motivate your people to continuous improvement Spread the work around and let people stretch their skills Effective managers are good at the job and "good at people." The key is combining those skills to foster your team's development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance.

Author : Ashvin Vaidyanathan,Ruben Rabago
Publisher : John Wiley & Sons
Page : 297 pages
File Size : 54,8 Mb
Release : 2020-01-15
Category : Business & Economics
ISBN : 9781119624615

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The Customer Success Professional's Handbook by Ashvin Vaidyanathan,Ruben Rabago Pdf

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

Author : Anonim
Publisher : Unknown
Page : 224 pages
File Size : 53,5 Mb
Release : 1986
Category : Management
ISBN : OCLC:1285655786

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The Manager's Handbook by Anonim Pdf

Author : Terry A. Sheridan
Publisher : Routledge
Page : 106 pages
File Size : 41,6 Mb
Release : 2018-12-03
Category : Business & Economics
ISBN : 9781351393249

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The Respectful Manager by Terry A. Sheridan Pdf

Many people are confused by mixed messages from their managers. About 85% of the pool of managers are malevolent, who do not care about the organisation and use the structure for their own needs of power and control. We know what a good manager looks like, but in complex social interactions within organisations this can be confused with the manipulations of the malevolent managers, from CEO to the lowest grade supervisor. The Respectful Manager: The Guide to Successful Management is about the application of the Executive Impression Management type of the Respectful Manager, derived from new ground-breaking research regarding fraudster managers. It explains clearly and precisely what a good manager looks like and behaves like with their co-workers. In this book, the foundations are laid to understand and recognise a Respectful Manager. This is critical for management training purposes and for managerial recruitment and promotion procedures. For those looking at increasing profitability, increasing competitive edge, and engaging their workforce in fulfilling work, the Respectful Manager is the key. This book is a must read for those who aspire to management roles, including senior management, as a guide to the very best practice in the field.

Author : Susan H. Gebelein,PDI Ninth House
Publisher : Unknown
Page : 0 pages
File Size : 46,9 Mb
Release : 2010
Category : Efficacité organisationnelle
ISBN : 0972577033

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Successful Manager's Handbook by Susan H. Gebelein,PDI Ninth House Pdf

Successful Manager's Handbook is a one-volume library of smart, practical ideas and suggestionss that you can use immediately on the job. This is the place to turn when you need new ideas, have to get your team up-to-speed fast, or want to prepare for the next level in your career. Successful Manager's Handbook helps you and your organization: equip high-potential leaders for new roles ; Build a high-performance culture ; Improve coaching skills ; Reduce on-boarding time ; Promote continuous learning. Never simplistic, always relevant, Successful Manager's Handbook is an ideal resource for you, your employees, and the people you coach. -- from back cover.

Author : Moi Ali
Publisher : DK Publishing (Dorling Kindersley)
Page : 0 pages
File Size : 49,5 Mb
Release : 2009
Category : Interpersonal communication
ISBN : 1405341556

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Successful Manager's Handbook by Moi Ali Pdf

New edition of this bestselling practical guide to managing which will give you the information and skills to succeed Find out the essential techniques of effective management, from communication to innovation. Discover how to lead and influence others from developing your NLP skills to dealing with difficult people and appraising staff. And learn the art of successful work life balance, whilst managing your career. Tips, dos and don'ts, highlights on key subjects, 'SOS' hints on what to do in a particular situation, plus real-life case studies demonstrate key managing skills. Plus, discover over 1,200 power tips for boosting the efficiency of your team. Read it cover to cover, or dip in and out of topics for quick reference. Handy tips for experienced managers or those looking to pick up new skills - take it wherever your work takes you.

Author : Brian L. Davis
Publisher : Unknown
Page : 742 pages
File Size : 42,6 Mb
Release : 1992
Category : Business & Economics
ISBN : 0938529021

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Successful Manager's Handbook by Brian L. Davis Pdf

"This new edition focuses on what it takes to be a successful and effective manager as we complete this decade and move into the 21st century. This expanded edition provides specific ways in which managers can develop new skills and fine-tune existing ones. It contains on-the-job development suggestions and lists of books, audiocassettes, and public seminars that can help you develop your skills. It includes resources available in the United States and provides a beginning list of resources available internationally." -- Book Preface.

Author : Morey Stettner
Publisher : McGraw Hill Professional
Page : 16 pages
File Size : 48,7 Mb
Release : 2006-04-13
Category : Business & Economics
ISBN : 9780071463324

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The New Manager's Handbook by Morey Stettner Pdf

Presents a guide to personnel management, including giving feedback and constructive criticism, fostering employee cooperation, delegating responsibility, and communicating effectively.

Author : Brian Leigh Davis,Lowell W. Hellervik,James L. Sheard
Publisher : Unknown
Page : 456 pages
File Size : 42,7 Mb
Release : 1986
Category : Management
ISBN : OCLC:14954797

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Successful Manager's Handbook by Brian Leigh Davis,Lowell W. Hellervik,James L. Sheard Pdf

Author : Brian Lee Davis
Publisher : Personnel Decisions
Page : 820 pages
File Size : 55,7 Mb
Release : 1996
Category : Business & Economics
ISBN : 093852903X

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Successful Manager's Handbook by Brian Lee Davis Pdf

Focuses on what it takes to be a successful and effective manager into the 21st century.

Author : DMSRetail,Dianne Miethner,Matt Parmaks
Publisher : DMSRetail Inc.
Page : 106 pages
File Size : 53,5 Mb
Release : 2013-06-29
Category : Business & Economics
ISBN : 9789739141338

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22 Ways of Highly Successful Retail Managers by DMSRetail,Dianne Miethner,Matt Parmaks Pdf

Every so often a book comes along that really resonates with you; a book that you read with such intense interest that you don’t want to put it down. These books add value to your life because you actually take away something that can help you; something you suddenly realize that you have been waiting for, even though you didn’t necessarily know that you were waiting for it. But what a difference it makes. All at once you see through what’s been bothering you – even if it was just a little nagging doubt or thought about what you’re doing in your career. Well, 22 Ways of Highly Successful Retail Managers is that book. It’s the book that you will carry around with you for easy reference. It’s the one that will be ‘dog eared’ due to constant use; the one that you will tell others about. You’ll take excerpts out of the book and post them on your bulletin board, or maybe even your bathroom mirror, to help you remember a particular piece that really hits home with you.

Author : Lisa Haneberg
Publisher : Association for Talent Development
Page : 143 pages
File Size : 42,9 Mb
Release : 2019-06-11
Category : Education
ISBN : 9781949036213

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10 Steps to Be a Successful Manager, 2nd Ed by Lisa Haneberg Pdf

There’s always room for improvement. It’s tough to be a great manager, but also fascinating, enriching, meaningful, and fun. Organizations need managers who bring individuals and teams together to do their best work in the service of company goals—make no mistake, management is a people-driven job. Though the barriers to success are many—you could become a victim of circumstances, confuse the need to manage with the need to control, let management become maintenance, fail to tune up and realign—don’t be discouraged. With over 30 years of experience, author Lisa Haneberg has seen it all and is here to guide you with 10 Steps to Be a Successful Manager. From detailing the foundational importance of knowing your business to understanding pull versus push motivation, managing change, and leaving a legacy, Haneberg illustrates how to establish or realign your management habits, describing in each step an area of action you can develop for a healthy management practice. With pointers, examples, tables, tools, and worksheets, this updated second edition is also aligned with ATD survey-based research on social skills crucial to managerial success—so you are better able to build managerial capabilities. Intended for managers of all experience levels, this book will help you to embrace your challenges and triumph over management barriers. Make your current management challenge the best job you will ever have.