The It Support Handbook

Author : Mike Halsey
Publisher : Apress
Page : 128 pages
File Size : 50,7 Mb
Release : 2020-01-05
Category : Computers
ISBN : 1484251326

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The IT Support Handbook by Mike Halsey Pdf

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

Author : Mike Halsey
Publisher : Apress
Page : 199 pages
File Size : 42,7 Mb
Release : 2019-10-03
Category : Computers
ISBN : 9781484251331

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The IT Support Handbook by Mike Halsey Pdf

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

Author : MIKE. HALSEY
Publisher : Unknown
Page : 0 pages
File Size : 44,6 Mb
Release : 2024
Category : Electronic
ISBN : 9798868803

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IT SUPPORT HANDBOOK by MIKE. HALSEY Pdf

Author : Gregory R. Pierce,I.G. Sarason
Publisher : Springer Science & Business Media
Page : 573 pages
File Size : 48,8 Mb
Release : 2013-06-29
Category : Psychology
ISBN : 9781489913883

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Handbook of Social Support and the Family by Gregory R. Pierce,I.G. Sarason Pdf

While insights sometimes are slow in coming, they often seem obvious when they finally arrive. This handbook is an outcome of the insight that the topics of social support and the family are very closely linked. Obvious as this might seem, the fact remains that the literatures dealing with social support and the family have been deceptively separate and distinct. For example, work on social support began in the 1970s with the accumulation of evidence that social ties and social integration play important roles in health and personal adjustment. Even though family members are often the key social supporters of individuals, relatively little re search of social support was targeted on family interactions as a path to specifying supporter processes. It is now recognized that one of the most important features of the family is its role in providing the individual with a source of support and acceptance. Fortunately, in recen t years, the distinctness and separateness of the fields of social support and the family have blurred. This handbook provides the first collation and integration of social support and family research. This integration calls for specifying processes (such as the cognitions associated with poor support availability and unrewarding faIllily constellations) and factors (such as cultural differences in family life and support provision) that are pertinent to integration.

Author : Hadi Minaeipour
Publisher : Unknown
Page : 540 pages
File Size : 52,9 Mb
Release : 2018-08-23
Category : Electronic
ISBN : 1983192503

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Be Your Own It Help by Hadi Minaeipour Pdf

The present book is the result of my expertise and studying numerous resources, inspecting, repairing, selling and buying thousands of PCs and laptops. Troubleshooting, instructions, tips, and the sequence of actions in this book are presented based on the most probable to the least probable ones.Different and frequent errors and problems users encounter while working with their systems, questions, requirements, warnings, tips, shortcuts and important abbreviations (acronyms) everybody needs all are covered in this book.

Author : Sanjay Nair
Publisher : IT Governance Ltd
Page : 102 pages
File Size : 46,5 Mb
Release : 2020-09-15
Category : Computers
ISBN : 9781787782372

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The Service Desk Handbook – A guide to service desk implementation, management and support by Sanjay Nair Pdf

The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.

Author : James V. Jones
Publisher : McGraw Hill Professional
Page : 336 pages
File Size : 54,5 Mb
Release : 2007
Category : Technology & Engineering
ISBN : 9780071475730

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Supportability Engineering Handbook by James V. Jones Pdf

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Utilize the Latest Supportability Tools and Methods to Design Durable and Maintainable Systems Engineers in both the commercial and military sectors can rely on the Supportability Engineering Handbook for complete support criteria that ensure the performance of products ranging from automobiles to spacecraft. This one-of-a-kind resource offers the latest supportability tools and methods for designing complex systems that will last a long time and be easy to maintain in actual use. World-renowned supportability and logistics expert James V. Jones shows readers how to create supportable design solutions through effective system architecting, system and design engineering, and integration. He fully analyzes reliability, maintainability, and testability, and also explores every aspect of supportability. In addition, the author presents detailed coverage of reliability-centered maintenance...safety and human factors engineering...cost of ownership...supportability assessment and testing... configuration management and control...and much more. The Supportability Engineering Handbook features: Step-by-step guidelines for implementing supportability State-of-the-art measurement methods and tools A wealth of cutting-edge system design knowledge An expert critique of commercial off-the-shelf applications Achieve Optimal Supportability in the Design of Complex Systems • The Evolving Supportability Design Solution • Creating the Design Solution through System Architecting, System Engineering, Design Engineering, and Integration Engineering • Reliability, Maintainability, and Testability Engineering • Supportability Characteristics • Reliability Centered Maintenance • Safety and Human Factors Engineering • Cost of Ownership • Supportability Analysis • Supportability Assessment and Testing • Configuration Management and Control • Special Considerations: Software, Off the Shelf Items • Abbreviations and Acronyms • Glossary of Terms

Author : Julian P. T. Higgins,Sally Green
Publisher : Wiley
Page : 672 pages
File Size : 42,5 Mb
Release : 2008-11-24
Category : Medical
ISBN : 0470699515

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Cochrane Handbook for Systematic Reviews of Interventions by Julian P. T. Higgins,Sally Green Pdf

Healthcare providers, consumers, researchers and policy makers are inundated with unmanageable amounts of information, including evidence from healthcare research. It has become impossible for all to have the time and resources to find, appraise and interpret this evidence and incorporate it into healthcare decisions. Cochrane Reviews respond to this challenge by identifying, appraising and synthesizing research-based evidence and presenting it in a standardized format, published in The Cochrane Library (www.thecochranelibrary.com). The Cochrane Handbook for Systematic Reviews of Interventions contains methodological guidance for the preparation and maintenance of Cochrane intervention reviews. Written in a clear and accessible format, it is the essential manual for all those preparing, maintaining and reading Cochrane reviews. Many of the principles and methods described here are appropriate for systematic reviews applied to other types of research and to systematic reviews of interventions undertaken by others. It is hoped therefore that this book will be invaluable to all those who want to understand the role of systematic reviews, critically appraise published reviews or perform reviews themselves.

Author : Sarah Hatter,Jason Rehmus
Publisher : Cosupport
Page : 216 pages
File Size : 43,5 Mb
Release : 2014-02-04
Category : Customer relations
ISBN : 0615962017

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The Customer Support Handbook by Sarah Hatter,Jason Rehmus Pdf

How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice

Author : David Duerr
Publisher : Unknown
Page : 266 pages
File Size : 51,6 Mb
Release : 2019-01-16
Category : Electronic
ISBN : 057842911X

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Mobile Crane Support Handbook by David Duerr Pdf

Mobile Crane Support Handbook is a comprehensive reference that is focused exclusively on the design and engineering of supports for mobile crane installations. Written by one of the leading lifting specialist engineers, this book addresses the full range of subjects needed for the engineering of mobile crane support in the construction job site.

Author : Linda Farris Kurtz
Publisher : SAGE
Page : 252 pages
File Size : 40,7 Mb
Release : 1997-02-04
Category : Political Science
ISBN : 0803970994

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Self-Help and Support Groups by Linda Farris Kurtz Pdf

She provides practical advice and direction to professionals for working with these groups while analyzing self-help/support organizations on three different levels - in terms of the groups themselves, the groups' members, and the practitioner's interaction with the groups. In addition, this comprehensive volume discusses the most prominent representative associations as examples of different types of groups, including Alcoholics Anonymous, Recovery, Inc., National Alliance for the Mentally Ill, and the Alzheimer's Association. It also examines the rise of telephone and on-line self-help, considering the advantages, and disadvantages of this style of group interaction.

Author : James V. Jones
Publisher : McGraw Hill Professional
Page : 529 pages
File Size : 50,8 Mb
Release : 2010-06-30
Category : Technology & Engineering
ISBN : 9780071491037

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Integrated Logistics Support Handbook by James V. Jones Pdf

All the ILS expertise needed to achieve a more supportable system and cost-effective support infrastructure Engineers and managers can turn to the updated Third Edition of Integrated Logistics Support Handbook for expert guidance on applying Integrated Logistics Support (ILS) for acquisition and procurement planning in new product development. Long-established as the definitive ILS resource, this handbook distills thousands of pages of directives, instructions, and related material into a coherent, one-stop reference that can be used to enhance any military or commercial project. The Third Edition features new information on reliability and maintainability engineering...testability...supportability engineering...cost of ownership...personnel...support equipment...training...technical documentation...level-of-repair analysis...software support...life-cycle cost...logistics plans...contracts...and much more. Filled with step-by-step guidelines and 300 illustrations, the updated Integrated Logistics Support Handbook explains how to: Apply MIL HDBK 502, Acquisition Logistics Meet the requirements of MIL-PRF 49506, Logistics Management Information Develop and measure Performance-Based Logistics requirements New to this edition: applications of ILS to software-based systems, applications to commercial off-the-shelf solutions, and the latest Department of Defense requirements

Author : Jose D. Afable
Publisher : iUniverse
Page : 110 pages
File Size : 53,6 Mb
Release : 2002
Category : Computers
ISBN : 9780595225743

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A Beginner's Guide To Understanding Technical Support by Jose D. Afable Pdf

A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will provide a basic understanding of the processes, entities, and issues within a support organization so that anyone wishing to know more about the support organization functions or wanting to pursue a career in this area receives the information they need to make their informed decision.

Author : David Dick
Publisher : Unknown
Page : 659 pages
File Size : 50,5 Mb
Release : 2009
Category : Computer interfaces
ISBN : 0954171136

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The P.C. Support Handbook by David Dick Pdf

Author : Julie Causton,Kate MacLeod
Publisher : Unknown
Page : 168 pages
File Size : 40,9 Mb
Release : 2021
Category : Children with disabilities
ISBN : 1681254832

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Facilitator's Guide to The Paraprofessional's Handbook for Effective Support in Inclusive Classrooms by Julie Causton,Kate MacLeod Pdf

"Discover everything a great paraprofessional needs to know and do in the second edition of this bestselling guidebook! Acclaimed inclusion expert Julie Causton and new co-author Kate MacLeod bring you a supremely practical guide to every facet of your complex role: partnering with teachers, selecting accommodations and modifications, facilitating peer connections, fading your support, and much more. WHAT'S NEW: New chapter on Respectful Support for Developing Student Independence, More on key topics such as collaboration, presuming competence, and supporting social and academic success for students with diverse abilities, New and updated research, practices, resources, examples, quiz questions, and reflection activities throughout the book, Package of online materials, including printable activities, forms, and worksheets"--