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The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance

Tristan Boutros,Tim Purdie
The Process Improvement Handbook A Blueprint for Managing Change and Increasing Organizational Performance Book PDF

Author : Tristan Boutros,Tim Purdie
Publisher : McGraw Hill Professional
Page : 413 pages
File Size : 48,6 Mb
Release : 2013-10-15
Category : Business & Economics
ISBN : 9780071817660

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The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance by Tristan Boutros,Tim Purdie Pdf

Today's business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more "process mature," and to enable process excellence from start to finish.

The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, 2E

Tristan Boutros,Tim Purdie
The Process Improvement Handbook A Blueprint for Managing Change and Increasing Organizational Performance 2E Book PDF

Author : Tristan Boutros,Tim Purdie
Publisher : McGraw-Hill Education
Page : 608 pages
File Size : 41,7 Mb
Release : 2021-10-15
Category : Technology & Engineering
ISBN : 1260027066

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The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, 2E by Tristan Boutros,Tim Purdie Pdf

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The definitive guide to process improvement and operational excellence—now fully updated This thoroughly revised guide offers a roadmap for businesses to improve everything from IT to customer service processes while managing organizational changes. You will discover how to design effective process improvement structures, organizations, and cultures and provide faster response times, better service, and increased agility. The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, Second Edition equips you with the necessary skills to deliver consistent, successful outcomes. The book provides best practices for implementation and serves as a comprehensive body of knowledge. Chapters new to this edition explore the functionality of new platforms and tools available to the business world. •Previous edition won a 2015 Axiom Book Award for best business theory book•Features templates, case studies, and real-world examples•Written by a pair of project management and process improvement experts

The Process Improvement Handbook (PB)

Tristan Boutros
The Process Improvement Handbook PB Book PDF

Author : Tristan Boutros
Publisher : McGraw-Hill Companies
Page : 0 pages
File Size : 47,7 Mb
Release : 2023-06-20
Category : Business & Economics
ISBN : 1265821100

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The Process Improvement Handbook (PB) by Tristan Boutros Pdf

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Gold Medal Winner of the 2015 Axiom Book Award for best business theory book! The Definitive Guide to Process Improvement and Operational Excellence Today's business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more "process mature," and to enable process excellence from start to finish. Coverage includes: The process improvement overview Process maturity Process-Oriented Architecture (POA) Creating a process ecosystem Managing process improvements The process improvement organization Process improvement aptitudes Case examples Process improvement templates and instructions Praise for The Process Improvement Handbook "I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you'll be even wiser if you apply its contents to the way your organization functions." --H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books, CEO Harrington Institute "Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this work--identifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges." --Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group "Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn't looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement." --Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition "Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing ref

Process Improvement

Sarah Cook
Process Improvement Book PDF

Author : Sarah Cook
Publisher : Gower Publishing, Ltd.
Page : 188 pages
File Size : 44,9 Mb
Release : 1996
Category : Business & Economics
ISBN : 0566076330

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Process Improvement by Sarah Cook Pdf

Offers a costumer-focused approach to improving organizational performance, which can be applied to specific areas or functions, or to organizations as a whole. Explains the techniques for each of four stages: identifying the needs, assessment and analysis, designing processes, and implementation. C

Project Management ToolBox

Russ J. Martinelli,Dragan Z. Milosevic
Project Management ToolBox Book PDF

Author : Russ J. Martinelli,Dragan Z. Milosevic
Publisher : John Wiley & Sons
Page : 480 pages
File Size : 47,8 Mb
Release : 2016-01-05
Category : Technology & Engineering
ISBN : 9781118973219

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Project Management ToolBox by Russ J. Martinelli,Dragan Z. Milosevic Pdf

Boost your performance with improved project management tactics Project Management ToolBox: Tools and Techniques for the Practicing Project Manager, Second Edition offers a succinct explanation of when, where, and how to use project management resources to enhance your work. With updated content that reflects key advances in the project management field, including planning, implementation, control, cost, and scheduling, this revised text offers added material that covers relevant topics, such as agility, change management, governance, reporting, and risk management. This comprehensive resource provides a contemporary set of tools, explaining each tool's purpose and intention, development, customization and variations, and benefits and disadvantages. Additionally, examples, tips, and milestone checks guide you through the application of these tools, helping you practically apply the information you learn. Effective project management can support a company in increasing market share, improving the quality of products, and enhancing customer service. With so many aspects of project management changing as the business world continues to evolve, it is critical that you stay up to date on the latest topics in this field. Explore emerging topics within the world of project management, keeping up to date on the latest, most relevant subject areas Leverage templates, exercises, and PowerPoint presentations to enhance your project management skills Discuss tips, reporting, implementation, documentation, and other essentials of the project management field Consider how project management fits into various industries, including technology, construction, healthcare, and product development Project Management ToolBox: Tools and Techniques for the Practicing Project Manager, Second Edition is an essential resource for experienced project managers and project management students alike.

White Space Revisited

Geary A. Rummler,Alan J. Ramias,Richard A. Rummler
White Space Revisited Book PDF

Author : Geary A. Rummler,Alan J. Ramias,Richard A. Rummler
Publisher : John Wiley & Sons
Page : 280 pages
File Size : 51,6 Mb
Release : 2009-12-14
Category : Business & Economics
ISBN : 9780470192344

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White Space Revisited by Geary A. Rummler,Alan J. Ramias,Richard A. Rummler Pdf

When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and individual performance. Two decades later, White Space Revisited goes beyond a mere revision of that groundbreaking book and refocuses on the ultimate purpose of organizations, which is to create and sustain value.This book picks up where Improving Performance left off and shares what we have learned about process in the past 15 years since it was published and how the reader (primarily practitioners) can capitalize on these notions in their own pursuit of process excellence. White Space Revisited is a comprehensive resource that offers process and performance professionals a conceptual foundation, a thorough and proven methodology, a set of remarkable working tools for doing process work in a more significant way, and a series of candid observations about the practice of Business Process Management (BPM). The book’s time-tested methods, models, tools, and guidelines serve to align people, process, and technology White Space Revisited includes information on a wealth of vital topics and Describes the difference in impact of focusing on single processes vs. large scale improvements Provides an integrated step-by-step blueprint for designing, implementing, and sustaining process management Offers a detailed methodology for strategic and tactical process definition and improvement Spells out how to leverage the power of IT to optimize organizational performance Shows how to integrate the energy and value of Six Sigma, Process Improvement and Process Management into an effective Process Excellence Group

The Handbook for Quality Management, Second Edition

Thomas Pyzdek,Paul A. Keller
The Handbook for Quality Management Second Edition Book PDF

Author : Thomas Pyzdek,Paul A. Keller
Publisher : McGraw Hill Professional
Page : 512 pages
File Size : 44,5 Mb
Release : 2012-12-14
Category : Technology & Engineering
ISBN : 9780071799256

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The Handbook for Quality Management, Second Edition by Thomas Pyzdek,Paul A. Keller Pdf

The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes: Business-integrated quality systems Organizational structures The quality function Approaches to quality Customer-focused organizations Integrated planning Strategic planning Understanding customer expectations and needs Benchmarking Organizational assessment Process control Quantifying process variation Quality audits Supply chain management Continuous improvement Effective change management Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches Management of human resources Motivation theories and principles Management styles Resource requirements to manage the quality function Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition: Clearly defines quality management principles and their application within a cross section of industries Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments Discusses controls such as statistical process control, audits, and supply chain management Explains the stages of continuous improvement Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2

The Basics of Process Improvement

Tristan Boutros,Jennifer Cardella
The Basics of Process Improvement Book PDF

Author : Tristan Boutros,Jennifer Cardella
Publisher : CRC Press
Page : 252 pages
File Size : 48,5 Mb
Release : 2017-07-27
Category : Business & Economics
ISBN : 9781498719902

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The Basics of Process Improvement by Tristan Boutros,Jennifer Cardella Pdf

Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the tra

Business Process Change

Paul Harmon,Business Process Trends
Business Process Change Book PDF

Author : Paul Harmon,Business Process Trends
Publisher : Elsevier
Page : 593 pages
File Size : 51,9 Mb
Release : 2010-07-28
Category : Business & Economics
ISBN : 9780080553672

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Business Process Change by Paul Harmon,Business Process Trends Pdf

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business. In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics. * Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns. * The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together. * Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. * Offers all new detailed case studies showing how these methods are implemented.

The Improvement Guide

Gerald J. Langley,Ronald D. Moen,Kevin M. Nolan,Thomas W. Nolan,Clifford L. Norman,Lloyd P. Provost
The Improvement Guide Book PDF

Author : Gerald J. Langley,Ronald D. Moen,Kevin M. Nolan,Thomas W. Nolan,Clifford L. Norman,Lloyd P. Provost
Publisher : John Wiley & Sons
Page : 514 pages
File Size : 52,8 Mb
Release : 2009-06-03
Category : Business & Economics
ISBN : 9780470549032

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The Improvement Guide by Gerald J. Langley,Ronald D. Moen,Kevin M. Nolan,Thomas W. Nolan,Clifford L. Norman,Lloyd P. Provost Pdf

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

Change or Die

Maxine Attong,Terrence Metz
Change or Die Book PDF

Author : Maxine Attong,Terrence Metz
Publisher : CRC Press
Page : 381 pages
File Size : 53,7 Mb
Release : 2012-07-13
Category : Business & Economics
ISBN : 9781466512511

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Change or Die by Maxine Attong,Terrence Metz Pdf

Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. Change or Die - The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help you and your team make better decisions. Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors' ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find: Objectives and deliverables clearly identified Real-world examples from companies the authors have worked with—presented using a global manufacturer as an example Activities, questionnaires, and examples A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stage This resource-rich book includes a CD with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires—tools designed to ease each participant’s path to project success.

Handbook on Continuous Improvement Transformation

Aristide van Aartsengel,Selahattin Kurtoglu
Handbook on Continuous Improvement Transformation Book PDF

Author : Aristide van Aartsengel,Selahattin Kurtoglu
Publisher : Springer Science & Business Media
Page : 653 pages
File Size : 44,8 Mb
Release : 2013-04-11
Category : Business & Economics
ISBN : 9783642359019

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Handbook on Continuous Improvement Transformation by Aristide van Aartsengel,Selahattin Kurtoglu Pdf

This handbook provides a comprehensive and detailed framework for the implementation of "Continuous Improvement" and Lean Six Sigma in a professional project management environment. For this purpose the book brings together Lean Six Sigma and the PMBOK standard for project management. It provides an integrated approach, which can be used for both transactional and manufacturing businesses to better define ways to reduce costs, enhance processes ,and achieve faster implementation and new product or service development. The reader is guided carefully and reliably through the detailed procedures introduced in this book using a comprehensive, conceptual and practical well-balanced approach.

Process Improvement

Eileen Flanigan,Jon Scott
Process Improvement Book PDF

Author : Eileen Flanigan,Jon Scott
Publisher : Crisp Pub Incorporated
Page : 106 pages
File Size : 55,7 Mb
Release : 1995
Category : Business & Economics
ISBN : 1560523220

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Process Improvement by Eileen Flanigan,Jon Scott Pdf

The critical skills outlined in this book teach you to quickly grasp what process improvement is all about, learn specific tools and techniques applicable to every business, understand what needs changing and create a process map, and implement changes and measure their effectiveness.You know that you want things to change, but you're struggling to know how and where to begin your efforts to change and improve. This book offers practical, easy-to-understand instructions to improve your current processes. You will learn the tools and techniques to improve the way you do business, make your organization more responsive, and keep yourself competitive in today's marketplace.

Improving Performance

Geary A. Rummler,Alan P. Brache
Improving Performance Book PDF

Author : Geary A. Rummler,Alan P. Brache
Publisher : Jossey-Bass
Page : 260 pages
File Size : 54,8 Mb
Release : 1990-06-29
Category : Business & Economics
ISBN : 1555422144

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Improving Performance by Geary A. Rummler,Alan P. Brache Pdf

In this classic book that launched the process improvement revolution, Geary A. Rummler and Alan P. Brache offer an expanded and updated set of practical, experience-based tools for managing organizations as systems and improving the processes that form a link between organization strategy and the individual. Through illustrative examples from such successful organizations as AT&T, GTE, Ford, and Motorola, Improving Performance provides a blueprint for managing change and enhancing organization and human performance.

Beyond Business Process Improvement, on to Business Transformation

John C. Jeston
Beyond Business Process Improvement on to Business Transformation Book PDF

Author : John C. Jeston
Publisher : Unknown
Page : 0 pages
File Size : 40,9 Mb
Release : 2009
Category : Business planning
ISBN : 0929652282

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Beyond Business Process Improvement, on to Business Transformation by John C. Jeston Pdf

After coauthoring the definitive books on the practical implementation of business process management, John Jeston is back. This time he provides insights needed by business managers and senior executives. Making your business processes more efficient and effective does not mean your organization will be managed any better, as process performance advantages will dissipate over time. More is required. This book explores this ¿more¿ and shows how adopting a process focus can bring about a new way of managing that can help you meet the challenges of unexpected change. This book is about developing your organization¿s roadmap for the future ¿ starting now!