The Reference Interview Today

Author : Dave Harmeyer
Publisher : Rowman & Littlefield
Page : 173 pages
File Size : 55,6 Mb
Release : 2014-02-07
Category : Language Arts & Disciplines
ISBN : 9780810888166

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The Reference Interview Today by Dave Harmeyer Pdf

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user’s information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..

Author : Susan Knoer
Publisher : Bloomsbury Publishing USA
Page : 154 pages
File Size : 53,8 Mb
Release : 2011-06-02
Category : Language Arts & Disciplines
ISBN : 9781598848236

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The Reference Interview Today by Susan Knoer Pdf

Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons—in person and in cyberspace. This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.

Author : Catherine Sheldrick Ross ,Kirsti Nilsen ,Marie L. Radford
Publisher : American Library Association
Page : 344 pages
File Size : 43,8 Mb
Release : 2019-07-03
Category : Language Arts & Disciplines
ISBN : 9780838917275

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Conducting the Reference Interview, Third Edition by Catherine Sheldrick Ross ,Kirsti Nilsen ,Marie L. Radford Pdf

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.

Author : Kay Ann Cassell
Publisher : Rowman & Littlefield
Page : 173 pages
File Size : 51,7 Mb
Release : 2017-01-31
Category : Language Arts & Disciplines
ISBN : 9780810892224

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Managing Reference Today by Kay Ann Cassell Pdf

Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. Collections have changed too– from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives. Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part. Managing Reference Today: New Models and Practices • highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections. • describes new ways of providing reference services and new ideas of how to select and manage reference collections. • Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.

Author : G. Edward Evans,Margaret Zarnosky Saponaro,Holland Christie,Carol Sinwell
Publisher : Bloomsbury Publishing USA
Page : 517 pages
File Size : 40,5 Mb
Release : 2015-06-30
Category : Language Arts & Disciplines
ISBN : 9781610696388

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Library Programs and Services by G. Edward Evans,Margaret Zarnosky Saponaro,Holland Christie,Carol Sinwell Pdf

Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services—reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.

Author : Stacey Greenwell,G. Edward Evans
Publisher : Bloomsbury Publishing USA
Page : 361 pages
File Size : 48,9 Mb
Release : 2023-06-15
Category : Language Arts & Disciplines
ISBN : 9781440878701

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Library Programs and Services by Stacey Greenwell,G. Edward Evans Pdf

The ninth edition of this popular overview of the various programs and services offered by libraries offers best practice and useful tips for implementing them effectively. Building on the strong foundation of the previous editions, award-winning author G. Edward Evans returns with a new co-author, Stacey Greenwell, for this update that combines their signature style of textbook readability, informality, and sometimes humor, as well as their knack for balancing foundational topics and new trends. A new feature in this edition is the incorporation of the concept of "library social work" through "Social Work Connections" sidebars in each chapter. Anecdotes throughout the text and "Career Connections" sidebars offer practical advice and specific current examples. Greenwell and Evans have combined several chapters from the previous edition and expanded discussions of new trends while retaining and updating the fundamentals. The ninth edition is a welcome update for library and information science courses and a valuable handbook for public services librarians.

Author : Brian Mathews
Publisher : American Library Association
Page : 191 pages
File Size : 49,5 Mb
Release : 2009-01-01
Category : Language Arts & Disciplines
ISBN : 9780838991541

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Marketing Today's Academic Library by Brian Mathews Pdf

Written in a concise and engaging manner that speaks to popular anxiety points about new marketing techniques, this book is filled with tips and strategies that academic librarians can use to communicate with students, surpassing their expectations of their library experience.

Author : William A. Katz,Ruth A. Fraley
Publisher : Routledge
Page : 332 pages
File Size : 40,7 Mb
Release : 1987
Category : Bibliotecarios
ISBN : UCSC:32106007718544

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Reference Services Today by William A. Katz,Ruth A. Fraley Pdf

Authorities present important advice to all reference librarians on the improvement of service and the enhancement of the public image of reference services. Insightful chapters examine communication skills, training, effective and innovative techniques, and much more.

Author : Anonim
Publisher : Unknown
Page : 536 pages
File Size : 55,9 Mb
Release : 1993
Category : Information science
ISBN : UOM:39015079654607

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Library & Information Science Abstracts by Anonim Pdf

Author : Catherine Sheldrick Ross,Kirsti Nilsen,Marie L. Radford
Publisher : Neal-Schuman Publishers
Page : 0 pages
File Size : 51,6 Mb
Release : 2009
Category : Language Arts & Disciplines
ISBN : 155570655X

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Conducting the Reference Interview by Catherine Sheldrick Ross,Kirsti Nilsen,Marie L. Radford Pdf

Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods. Booklist's praise of the previous edition holds true with this new edition: "The work is laudable for its practicality, clarity, cogency, and supportive data....In short, an essential read for all current and future reference librarians."

Author : Kathy Bonewit-West,Sue Hunt
Publisher : Elsevier Health Sciences
Page : 1322 pages
File Size : 49,7 Mb
Release : 2019-12-11
Category : Medical
ISBN : 9780323636452

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Today's Medical Assistant - E-Book by Kathy Bonewit-West,Sue Hunt Pdf

Bringing together comprehensive, easy-to-read coverage of medical assisting competencies and a solid foundation of anatomy and physiology, Today's Medical Assistant: Clinical & Administrative Procedures, 4th Edition provides everything you need to successfully begin a career as a medical assistant. This hands-on guide uses easy-to-follow language and detailed visuals to walk you through all the medical knowledge, procedures, and skills you need for success in today's fast-paced medical office. Cutting-edge content is organized around medical assisting standards and competencies, supplemented throughout with a wide assortment of engaging learning tools and activities that help you to fully understand and demonstrate those competencies. The 4th Edition features enhanced coverage of healthcare law, certification, electronic health records, motivational interviewing, office management, and more, as well as additional procedures to address behavior-based competencies and expanded sample certification exams online. For tomorrow’s professional landscape, look no further than Today’s Medical Assistant! Consistent and meticulous coverage throughout all elements of the text and its learning package provide reliable content and unparalleled accuracy on the responsibilities of the modern medical assistant. More than 120 detailed, step-by-step procedures with illustrations are accompanied by skills videos online. UNIQUE! Effective learning aids include procedure charting activities, What Would You Do?/What Would You Not Do? scenarios, patient education and practice applications, and much more. Wide range of engaging learning activities on the companion website provide fun, interactive practice. NEW! New content on healthcare trends and laws, certification for Medical Assistants, electronic health records, motivational interviewing, office management, and more ensures that you have the latest information needed to obtain employment and long-term success on the job. NEW! New procedures address the affective (behavior-based) MAERB competencies to provide example-driven learning tools. NEW! Updated art program focuses on the workings of a modern medical office and includes updated illustrations and photographs of office procedures and medical records. NEW! Expanded and updated sample certification exams provide realistic practice to help you prepare to pass the test and launch your Medical Assisting career.

Author : Sandra Hirsh
Publisher : Rowman & Littlefield
Page : 515 pages
File Size : 42,5 Mb
Release : 2015-03-19
Category : Language Arts & Disciplines
ISBN : 9781442239593

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Information Services Today by Sandra Hirsh Pdf

This essential overview of what it means to be a library and information professional today provides a broad overview of the transformation of libraries as information organizations, why these organizations are more important today than ever before, the technological influence on how we provide information resources and services in today’s digital and global environment, and the various career opportunities available for information professionals. The book begins with a historical overview of libraries and their transformation as information and technology hubs within their communities. It also covers the various specializations within the field emphasizing the exciting yet complex roles and opportunities for information professionals. With that foundation in place, it presents how libraries serve different kinds of communities, highlighting the unique needs of users across all ages and how libraries fulfill those needs through a variety of services, and addresses key issues facing information organizations as they meet user needs in the Digital Age. The book then concludes with career management strategies to guide library and information science professionals in building not only vibrant careers but vibrant information organizations for the future as well.

Author : Anonim
Publisher : Unknown
Page : 474 pages
File Size : 47,9 Mb
Release : 1981
Category : Diseases
ISBN : UOM:39015007283453

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Current Estimates from the National Health Interview Survey, United States by Anonim Pdf

Author : United States. Bureau of the Census
Publisher : Unknown
Page : 258 pages
File Size : 47,6 Mb
Release : 2000
Category : Demographic surveys
ISBN : NWU:35556032041295

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Current Population Survey by United States. Bureau of the Census Pdf

Author : Thomas P. Slavens
Publisher : Unknown
Page : 47 pages
File Size : 47,6 Mb
Release : 196?
Category : Library education
ISBN : OCLC:9192757

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Reference Interviews and Questions by Thomas P. Slavens Pdf