The Reference Library User

Author : William A. Katz
Publisher : Psychology Press
Page : 170 pages
File Size : 53,9 Mb
Release : 1990
Category : Language Arts & Disciplines
ISBN : 1560240229

Get Book

The Reference Library User by William A. Katz Pdf

Provide the best possible service to your library patrons. With a healthy respect for those who seek assistance at the reference desk, a group of library and information service specialists examine the public whom they serve. The Reference Library User focuses on the possible interactions between the reference librarian and the library user. The authoritative contributors discuss many problems in the relationship between the public and the library, and all offer suggestions that will at least help librarians to better serve the public on a daily basis. A major emphasis of The Reference Library User is on the various populations using the library and their particular needs. For example, one chapter examines the information needs of deinstitutionalized patrons and presents methods of providing service and a rationale for community outreach. The state program in Rhode Island is outlined, describing efforts to reach community residents through public libraries and the state operated Bookmobile. Other chapters provide strategies for providing reference services to older adults, the learning disabled, the blind, and the physically handicapped. This informative new volume also deals with general concerns facing librarians today, including determining the audience for both public and academic libraries, educating the user, encouraging nonusers to become library users, and calming irate patrons. Reference librarians will be particularly interested in the problems and solutions discussed in this new volume, as will library managers and administrators who will always benefit from a fresh perspective on public service for the library user.

Author : Linda S Katz
Publisher : Routledge
Page : 303 pages
File Size : 44,5 Mb
Release : 2013-05-13
Category : Language Arts & Disciplines
ISBN : 9781136588099

Get Book

Library Users and Reference Services by Linda S Katz Pdf

This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

Author : Maureen Pastine,William A. Katz
Publisher : Psychology Press
Page : 354 pages
File Size : 48,8 Mb
Release : 1989
Category : Education
ISBN : 0866568417

Get Book

Integrating Library Use Skills Into the General Education Curriculum by Maureen Pastine,William A. Katz Pdf

This provocative new book will help you design and implement the most effective library user education possible--one that builds on basic library use skills through a progressively sophisticated program that is fully integrated into course curriculum at all levels, from the freshman year to graduation and beyond. By exploring major issues underlying the integration of library use skills and research methodologies into the general education curriculum, contributors raise important questions, offer creative ideas, and provide insight into the many improvements made in library instruction in the past few years. Following an introduction by Patricia Breivik, a recognized national authority on libraries and general education, contributors representing two- and four-year institutions and research universities discuss such issues as the relationship between high school and college programs, research skills instruction in a remote access environment, the use of microcomputers and end user searching programs to promote critical thinking, and the improved relationship between librarians and faculty. In addition to articles on library instruction geared towards question analysis, information generation by field, structure of published knowledge and dissemination of a discipline's literature, chapters identify cooperative efforts needed among school, public, special, academic libraries and other information agencies, computer center personnel, and online database vendors. Bibliographic instruction librarians who are active participants in planning and administering library user education programs will find this volume to be essential for building and developing stronger, more integrated programs.

Author : Mark Osbaldeston
Publisher : Dundurn
Page : 274 pages
File Size : 52,9 Mb
Release : 2011-10-03
Category : History
ISBN : 9781459700932

Get Book

Unbuilt Toronto 2 by Mark Osbaldeston Pdf

Discover the scrapyard statue planned for University Avenue, the flapper-era "CN Tower" that led to a decade of litigation, and an electric light-rail transit network proposed in 1915. Winner of the 2012 Heritage Toronto Award of Merit Quill & Quire cited Unbuilt Toronto as a book filled with "well-researched, often gripping tales of grand plans," while Canadian Architect said that it is "an impressively researched exploration of never-realized architectural and master-planning projects intended for the city." Now Unbuilt Toronto 2 provides an all-new, fascinating return to the "Toronto that might have been." Discover the scrapyard statue planned for University Avenue, the flapper-era "CN Tower" that led to a decade of litigation, and an electric light-rail transit network proposed in 1915. What would Toronto look like today if it had hosted the Olympics in 1996 or 1976? And what was the downtown expressway that Frederick Gardiner really wanted? With over 150 photographs, maps, and illustrations, Unbuilt Toronto 2 tracks the origins and fates of some of the city’s most interesting planning, transit, and architectural "what-ifs."

Author : Bill Katz,William A. Katz
Publisher : Unknown
Page : 151 pages
File Size : 42,6 Mb
Release : 1990
Category : Electronic
ISBN : OCLC:246703831

Get Book

The Reference Library User by Bill Katz,William A. Katz Pdf

Author : Marie L. Radford
Publisher : Association of College & Research Libraries
Page : 264 pages
File Size : 45,5 Mb
Release : 1999
Category : Education
ISBN : UOM:39015042769029

Get Book

The Reference Encounter by Marie L. Radford Pdf

Author : Okojie, Victoria,Igbinovia, Magnus Osahon
Publisher : IGI Global
Page : 395 pages
File Size : 47,9 Mb
Release : 2022-10-28
Category : Language Arts & Disciplines
ISBN : 9781668459652

Get Book

Global Perspectives on Sustainable Library Practices by Okojie, Victoria,Igbinovia, Magnus Osahon Pdf

Libraries as social and service-based institutions are constantly seeking innovative and effective ways to meet the needs of their users and maintain relevance amidst alternative information sources. They are constantly adjusting to meet the needs of users, contribute to the personal development of users, and alight with national development. All of these have placed a burden on libraries to engage in sustainable practices both to increase their capacity to drive current developmental endeavors and to sustain future relevance. Global Perspectives on Sustainable Library Practices provides a rich and robust knowledge resource that brings together diverse sustainable library practices that will revamp library operations towards optimally meeting the current objectives of libraries as a developmental institution as well as sustaining value for future operations and service transactions. Covering topics such as access efficacy, green space development, and library service delivery, this premier reference source is an essential resource for librarians, library administrators, educators and administration of both K-12 and higher education, students of library sciences, pre-service teachers, researchers, and academicians.

Author : Kay Ann Cassell,Uma Hiremath
Publisher : American Library Association
Page : 532 pages
File Size : 43,5 Mb
Release : 2013
Category : Language Arts & Disciplines
ISBN : 9781555708597

Get Book

Reference and Information Services by Kay Ann Cassell,Uma Hiremath Pdf

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.

Author : Office for Intellectual Freedom (OIF)
Publisher : American Library Association
Page : 267 pages
File Size : 49,6 Mb
Release : 2015-07-01
Category : Language Arts & Disciplines
ISBN : 9780838913253

Get Book

A History of ALA Policy on Intellectual Freedom by Office for Intellectual Freedom (OIF) Pdf

Collecting several key documents and policy statements, this supplement to the ninth edition of the Intellectual Freedom Manual traces a history of ALA’s commitment to fighting censorship. An introductory essay by Judith Krug and Candace Morgan, updated by OIF Director Barbara Jones, sketches out an overview of ALA policy on intellectual freedom. An important resource, this volume includes documents which discuss such foundational issues as The Library Bill of RightsProtecting the freedom to readALA’s Code of EthicsHow to respond to challenges and concerns about library resourcesMinors and internet activityMeeting rooms, bulletin boards, and exhibitsCopyrightPrivacy, including the retention of library usage records

Author : Catherine Sheldrick Ross,Kirsti Nilsen
Publisher : American Library Association
Page : 473 pages
File Size : 55,6 Mb
Release : 2013-07-17
Category : Language Arts & Disciplines
ISBN : 9781555709082

Get Book

Communicating Professionally, Third Edition by Catherine Sheldrick Ross,Kirsti Nilsen Pdf

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training

Author : Will Aitken
Publisher : House of Anansi
Page : 192 pages
File Size : 47,8 Mb
Release : 2022-01-04
Category : Fiction
ISBN : 9781487009700

Get Book

The Swells by Will Aitken Pdf

In this darkly hilarious satire by the inimitable Will Aitken, class war erupts aboard a luxury cruise ship. A boatload of white privilege, The Emerald Tranquility is the most luxurious cruise liner afloat, its passengers some of the richest people in the world. Meanwhile the ship’s crew, overworked and underpaid, live packed tightly together in airless below-deck cabins. The passengers encounter a great number of cataclysms at sea, but no matter the catastrophe, the great ship always sails on. Briony, a globetrotting luxury travel writer, emulates the rich — though homeless and penniless herself — as she hops from gig to all-expenses-paid gig. On her own personal voyage, she encounters Mrs. Moore, an enigmatic woman of advanced age clandestinely fomenting a mutiny on this bountiful ship. With the captain overthrown, roles quickly reverse: the crew become the ship’s new leisure class and the aged passengers learn how to mop floors and scrub toilets. Confused and terrified by the resultant chaos, Briony must decide which lot to cast her fate with in this savage satire of the way we live now.

Author : Samuel T. Huang
Publisher : Psychology Press
Page : 160 pages
File Size : 44,7 Mb
Release : 1993
Category : Language Arts & Disciplines
ISBN : 1560244585

Get Book

Modern Library Technology and Reference Services by Samuel T. Huang Pdf

A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR

Author : Hemalata Iyer
Publisher : Psychology Press
Page : 168 pages
File Size : 42,6 Mb
Release : 1998
Category : Computers
ISBN : 0789003724

Get Book

Electronic Resources by Hemalata Iyer Pdf

A handbook for library scientists learning the ropes in the new arena of online and other electronic resources. Seven contributions look at topics such as the retrieval power of selected search engines, visual maps of the World Wide Web, a simulation study of search tactics of Web users, geographic information systems in library reference, managing reference services in the electronic age, and patron attitudes toward computerized and print resources. Annotation copyrighted by Book News, Inc., Portland, OR

Author : Linda S Katz
Publisher : Routledge
Page : 168 pages
File Size : 47,9 Mb
Release : 2013-10-31
Category : Language Arts & Disciplines
ISBN : 9781317951537

Get Book

Electronic Resources by Linda S Katz Pdf

In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more! In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through “shared values” the concept of tiered reference services (based on survey research) the little-discussed “art” of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.

Author : Linda S Katz
Publisher : Routledge
Page : 129 pages
File Size : 45,9 Mb
Release : 2013-04-03
Category : Language Arts & Disciplines
ISBN : 9781136377884

Get Book

Business Reference Services and Sources by Linda S Katz Pdf

The most proactive source for business reference librarian information on the market, Business Reference Services and Sources: How End Users and Librarians Work Together shows you that the librarian-customer relationship is as synergistic as ever. It gives you timely facts about how librarians and users work together and how those partnerships are built. In it, you’ll encounter group projects done by faculty, students, external users, and non-librarian supervisors and discover an enlightening spirit of collaboration lacking in most research literature today. Further establishing the marketability of contemporary research librarians, Business Reference Service and Sources goes to the front lines of business reference service, solidifying and updating the librarian-user partnership. You’ll see how research librarians can reach users at the crux of their needs. Overall, individual chapters address the needs of such people as students, business school officials, and corporations. Specifically, you’ll read about these areas: Internet business research and ESL students corporate home pages as supplements to traditional business resources networking with community business sources synergy in the information specialist-customer partnership avoiding information overload in bibliographic instruction the Internet’s impact on government documents assessing the validity of electronic journals underprivileged, nontraditional students and bibliographic instruction Today, in our climate of negative ad campaigns directed at libraries and librarians in general, business reference librarians face many challenges, academic as well as professional. But if you’re one of the vocal, proactive supporters of productive librarian-customer partnerships, this book will help you “grow feet” and move out from behind the restrictive comfort of your desk into the world’s classrooms and manufacturing teams. Certainly, Business References and Sources will convince you that collaborative projects between contemporary reference librarians and end-users are alive and well.