The Road To Quality Continuous Improvement And Benchmarking

Author : Theresa Randall
Publisher : GRIN Verlag
Page : 41 pages
File Size : 40,5 Mb
Release : 2011-10
Category : Business & Economics
ISBN : 9783656038160

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The Road to Quality by Theresa Randall Pdf

Essay from the year 2011 in the subject Business economics - Operations Research, grade: A, Walsh College (-), course: MGT 565, language: English, abstract: "Continuous improvement is better than delayed perfection" - Mark Twain. Organizations can appreciate Mark Twain's philosophy when they decide quality is a top priority and seek a continuous improvement initiative. In order for a corporation to remain competitive in the 21st century, it must be able to identify how it measures against other corporations and its competitors. After a corporation contrasts itself against others, it must be able to continuously change and improve its strategy and processes. It is crucial that corporations remain competitive and responsive to their customers' needs. Benchmarking and continuous improvement allow organizations to compare themselves to industry leaders and improve its' processes and products by employing total quality management. For a corporation to implement continuous improvement and benchmarking, it must familiarize itself with the current trends and issues, influential organizations, best practices, and important theories and concepts.

Author : David Lascelles,B. G. Dale
Publisher : IFS, Limited
Page : 332 pages
File Size : 53,7 Mb
Release : 1993
Category : Business & Economics
ISBN : UOM:39015028867011

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The Road to Quality by David Lascelles,B. G. Dale Pdf

This is a book about the reality of beginning, building and sustaining Total Quality as a business improvement strategy. It takes you in logical order through all the steps and issues from winning commitment to Quality to Becoming the Best.

Author : John S. Oakland
Publisher : Nichols Publishing Company
Page : 488 pages
File Size : 48,8 Mb
Release : 1993
Category : Business & Economics
ISBN : IND:30000106380607

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Total Quality Management by John S. Oakland Pdf

Author : Arthur R. Tenner
Publisher : Unknown
Page : 228 pages
File Size : 48,9 Mb
Release : 1994
Category : Total quality management
ISBN : 0201633493

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Total Quality Management by Arthur R. Tenner Pdf

Author : Yves Van Nuland,Grace L. Duffy
Publisher : CRC Press
Page : 192 pages
File Size : 54,7 Mb
Release : 2020-07-26
Category : Business & Economics
ISBN : 9781000091007

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Validating a Best Practice by Yves Van Nuland,Grace L. Duffy Pdf

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis, performance excellence awards, and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process, results, or methods are, indeed, superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today’s consumers expect products and services to be of high quality, reliable, and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results, there is still room for improvement. Unfortunately, leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are, and how excellent their achieved results are, they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence.

Author : Carol Jean McNair,Kathleen H. J. Leibfried
Publisher : John Wiley & Sons
Page : 372 pages
File Size : 40,8 Mb
Release : 1992
Category : Business & Economics
ISBN : UOM:39076001699276

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Benchmarking by Carol Jean McNair,Kathleen H. J. Leibfried Pdf

Praise for Benchmarking "Benchmarking provides a practical, hands-on approach by a team that has been there." -Susan Anderson-Khleif, Group Education Manager, Digital Equipment Corporation "Benchmarking continuously focuses on developing meaningful action plans to become æBest-in-Class' in your business." -Rolf E. Soderstrom, Corporate Vice-President, Motorola, Inc. Praised as the most effective, thorough book on the subject today, Benchmarking shows you how to benchmark every aspect of your business, from new product development to operations and "back office" functions. You'll see how to use benchmarking successfully to achieve a competitive edge, target specific areas for maximum results, and further continuous improvement goals. Seasoned advice from the authors covers such topics as: Creating value from the customer's perspective How to develop both qualitative and quantitative benchmarks How to identify key performance drivers Realizing the most effective methods for implementing and managing a benchmarking initiative Numerous examples from companies such as Avon Products, AT&T, and Janssen Pharmaceutica are included to illustrate the power and diversity of successful benchmarking initiatives.

Author : Christian N. Madu
Publisher : Springer Science & Business Media
Page : 830 pages
File Size : 54,5 Mb
Release : 2012-12-06
Category : Technology & Engineering
ISBN : 9781461552819

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Handbook of Total Quality Management by Christian N. Madu Pdf

Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality standards from manufacturers and service providers, while virtually all industrialized nations have instituted quality programs to help indigenous corporations. A proliferation in nation-wide and regional quality awards such as the Baldridge award and certification to ISO 9000 series are making corporations world-wide quality-conscious and eager to implement programs of continuous improvement. To achieve competitiveness, quality practice is a necessity and this book offers an exposition of how quality can be attained. The Handbook of Total Quality Management: Explores in separate chapters new topics such as re-engineering, concurrent engineering, ISO standards, QFD, the Internet, the environment, advanced manufacturing technology and benchmarking Discusses the views of leading quality practitioners such as Derning, Juran, Ishikawa, Crosby and Taguchi throughout the book Considers important strategies for quality improvement, including initiation and performance evaluation through auditing, re-engineering, and process and design innovations. With contributions from 47 authors in 13 different countries, the Handbook of Total Quality Management is invaluable as a reference guide for anyone involved with quality management and deployment, including consultants, practitioners and engineers in the professional sector, and students and lecturers of information systems, management and industrial engineering.

Author : Hubert K. Rampersad
Publisher : Springer
Page : 0 pages
File Size : 41,9 Mb
Release : 2010-12-01
Category : Business & Economics
ISBN : 3642087566

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Total Quality Management by Hubert K. Rampersad Pdf

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel. Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.

Author : Timothy J. Clark
Publisher : Quality Press
Page : 157 pages
File Size : 55,5 Mb
Release : 2002-06-30
Category : Business & Economics
ISBN : 9780873899062

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Success Through Quality by Timothy J. Clark Pdf

Ideal for any industry, this book gives a basic introduction to continuous improvement and provides a comprehensive overview of the quality improvement theory, methods, and basic tools. Written in a format to help those with little or no understanding of continuous quality improvement, the author provides basic guidelines that can be immediately applied to improve decision-making and problem-resolution.!--nl--If you are a new employee in an organization that has a quality program in place or an employer who needs a quick, and simple book about quality for your employees, this book meets those needs. The author uses easy-to-read, short chapters to explain the basics of quality, and uses common, real-life scenarios to demonstrate key points and concepts. The material is organized in a manner that makes it easier for the reader to use and benefit from the book in a short time.

Author : Asbjørn Rolstadås
Publisher : Springer Science & Business Media
Page : 418 pages
File Size : 42,8 Mb
Release : 1994-12-31
Category : Business & Economics
ISBN : 0412605600

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Performance Management by Asbjørn Rolstadås Pdf

This book should be of interest to technical managers, manufacturing and industrial engineers, and graduate students in IE and quality.

Author : John S Oakland
Publisher : Routledge
Page : 479 pages
File Size : 42,6 Mb
Release : 2012-05-04
Category : Business & Economics
ISBN : 9781136376108

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Oakland on Quality Management by John S Oakland Pdf

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

Author : R.M. McNealy
Publisher : Springer Science & Business Media
Page : 199 pages
File Size : 48,9 Mb
Release : 2012-12-06
Category : Business & Economics
ISBN : 9781461304456

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Making Quality Happen by R.M. McNealy Pdf

Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

Author : Bjorn Andersen
Publisher : Quality Press
Page : 312 pages
File Size : 51,7 Mb
Release : 2007-04-04
Category : Business & Economics
ISBN : 9781636941769

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Business Process Improvement Toolbox by Bjorn Andersen Pdf

This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented.This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.

Author : R.J. Pike,R.J. Barnes
Publisher : Springer Science & Business Media
Page : 388 pages
File Size : 45,7 Mb
Release : 1995-11-30
Category : Technology & Engineering
ISBN : 0412715309

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TQM in Action by R.J. Pike,R.J. Barnes Pdf

The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action, Second Edition provides a practical step-by-step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going.

Author : John S. Oakland
Publisher : Routledge
Page : 489 pages
File Size : 55,8 Mb
Release : 2003
Category : Business & Economics
ISBN : 9780750657402

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Total Quality Management by John S. Oakland Pdf

This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.