Business Process Improvement Toolbox

Author : Bjørn Andersen
Publisher : Quality Press
Page : 318 pages
File Size : 43,7 Mb
Release : 2007-01-01
Category : Business & Economics
ISBN : 0873897196

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Business Process Improvement Toolbox by Bjørn Andersen Pdf

"The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement road map, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps for how to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology.

Author : Bjorn Andersen
Publisher : Quality Press
Page : 313 pages
File Size : 42,9 Mb
Release : 2007-04-04
Category : Business & Economics
ISBN : 9780873890274

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Business Process Improvement Toolbox by Bjorn Andersen Pdf

This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented.This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.

Author : Peter Plenkiewicz Ph. D.,Peter Plenkiewicz
Publisher : iUniverse
Page : 251 pages
File Size : 45,8 Mb
Release : 2010
Category : Business & Economics
ISBN : 9781450204217

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The Executive Guide to Business Process Management by Peter Plenkiewicz Ph. D.,Peter Plenkiewicz Pdf

THE EXECUTIVE GUIDE TO BUSINESS PROCESS MANAGEMENT has been written primarily for business executives, decision makers, informal leaders, and managers to provide a highlevel comprehensive overview of the powerful family of Business Process Management (BPM) methodologies. It is also for people who want to build the wealth of their organizations by applying sound, effective, and sustainable improvement strategies. The book provides a comprehensive, high-level overview of specific strategies to achieve continuous improvement objectives by applying Business Process Management methodologies. The author strongly believes that implementation of Lean, Six Sigma, or similar methodologies based on BPM paradigms significantly transform organizations, and dramatically increase their efficiency, effectiveness, and ability to achieve faster business goals and meet customer expectations. The hope is that this book will not only change the way you think about your organization, how it functions, and how it can excel, but that it will also have a profound impact on your life by making it equally successful. Many of the techniques and tools described here can dramatically improve your professional or even private life.

Author : Andrea Marrella,Barbara Weber
Publisher : Springer Nature
Page : 457 pages
File Size : 42,7 Mb
Release : 2022-01-23
Category : Business & Economics
ISBN : 9783030943431

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Business Process Management Workshops by Andrea Marrella,Barbara Weber Pdf

This book constitutes revised papers from the International Workshops held at the 19th International Conference on Business Process Management, BPM 2021, in Rome, Italy, during September 6-10, 2021. Papers from the following workshops are included: 5th International Workshop on Artificial Intelligence for Business Process Management (AI4BPM'21)17th International Workshop on Business Process Intelligence (BPI'21)1st International Workshop on BPM Governance for and Beyond DigitalTransformation (BPMGOV'21)1st International Workshop on Business Process Management and Routine Dynamics (BPM&RD'21)14th International Workshop on Social and Human Aspects of Business Process Management (BPMS2'21)9th International Workshop on DEClarative, DECision and Hybrid approaches to processes (DEC2H'21)5th International Workshop on Business Processes Meet the Internet-of-Things (BP-Meet-IoT'21)4th International Workshop on Security and Privacy-enhanced Business Process Management (SPBP'21) Each of the eight workshops focused on particular aspects of business process management. Overall, after a thorough review process, there were 31 full papers selected from a total of 60 submissions.

Author : Jan vom Brocke,Michael Rosemann
Publisher : Springer Science & Business Media
Page : 616 pages
File Size : 41,8 Mb
Release : 2010-09-21
Category : Business & Economics
ISBN : 9783642004162

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Handbook on Business Process Management 1 by Jan vom Brocke,Michael Rosemann Pdf

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of Business Process Management approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement these views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.

Author : Thomas N. Martin
Publisher : Springer
Page : 185 pages
File Size : 43,6 Mb
Release : 2016-04-29
Category : Business & Economics
ISBN : 9781137537003

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Smart Decisions by Thomas N. Martin Pdf

Today's world is complex and getting more so each day. Huge multinational corporations, international crisis and fast breaking events require most people to make decisions on a daily basis without the tools to understand the long term impact that today's decision might create. Because most people have never really been trained in how to make important complex decisions most people rely on experience, and 'gut reaction' which is okay for many decisions, but not okay for decision that will have meaningful impact on organizations and individual. Decision makers need to develop the art and science of strategic decision making. Here, Professor Thomas Martin explains the need for decision makers to modify their thinking about how they deal with acquiring and analyzing information in each of the decision-making process steps. This approach requiring thinking modification will lengthen the process, make it more complex, and to some more arduous, but the comprehensiveness of the new thinking approach should lead to improved and more effective decision making. In this book, Dr. Martin presents a thinking modification framework that asserts that in the decision-making process, there are three situational states — a current state, future state, and a transitional state that one must deliberate in finding a solution. For each of these situational states, Martin develops an identical five-step process to determine the best decision to make. The steps of this process include: • Change-Needing Situational Analysis • Challenge Framing & Causal Analysis • Generating Solution Ideas • Choosing a Solution Set • Implementation and Aftermath Planning This book will appeal to decision makers, leaders, and students of management who want a specific framework that details the process behind making strategic, well-informed decisions.

Author : James B. King,Francis G. King
Publisher : Quality Press
Page : 143 pages
File Size : 49,5 Mb
Release : 2014-03-29
Category : Business & Economics
ISBN : 9780873898805

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Process Improvement Simplified by James B. King,Francis G. King Pdf

Process Improvement Simplified is written for leaders and managers of organizations or enterprises who: Are struggling with their organization’s success Are not satisfied with the current state Are striving to be number one Have heard about the negatives or positives of process improvement (PI) but have never implemented it But PI is not a panacea; it takes leadership commitment and involvement, plus organizational behavior modification so that PI becomes a disciplined way of life. It entails hard work through dealing with nitty-gritty details. PI is not just a problem-solving methodology or another quality control tool. In fact, it is not a quality improvement tool like statistical process control or Six Sigma. It is a systematic approach to focus, measure, and redesign a critical process of any organization in order to reduce waste and achieve breakthrough improvement for that process. In this approach, personnel from other functions within the organization will be involved to ensure that the needs of customers and suppliers of the process are correctly reflected and supported. This is a how-to book with simple examples. A step-by-step method of implementing PI is presented using the example of running a restaurant business.

Author : Tristan Boutros,Jennifer Cardella
Publisher : CRC Press
Page : 252 pages
File Size : 46,9 Mb
Release : 2017-07-27
Category : Business & Economics
ISBN : 9781498719902

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The Basics of Process Improvement by Tristan Boutros,Jennifer Cardella Pdf

Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the tra

Author : Grace L. Duffy
Publisher : Quality Press
Page : 277 pages
File Size : 46,5 Mb
Release : 2020-03-01
Category : Technology & Engineering
ISBN : 9781951058142

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The ASQ Certified Quality Improvement Associate Handbook by Grace L. Duffy Pdf

The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.

Author : Donald L. Siebels
Publisher : Quality Press
Page : 371 pages
File Size : 49,6 Mb
Release : 2004-05-01
Category : Business & Economics
ISBN : 9780873890021

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The Quality Improvement Glossary by Donald L. Siebels Pdf

The benefits of using quality improvement techniques are well documented, and there are numerous books on the market explaining how to use these techniques in nearly every industry. But the world of quality is rife with unique and specific terminology, acronyms, catchphrases, theories, and noteworthy individuals. The breadth of material can be very confusing to anyone, and outright intimidating to those just beginning in the quality profession. Finally there is help!!--nl--Novices as well as seasoned quality professionals will find The Quality Improvement Glossary to be the definitive source for quality-related terms, concepts, persons, and acronyms, making it an invaluable addition to any quality library. Written to serve as an easy-to-use guide to the often confusing world of quality improvement, it provides solid and concise explanations of more than 2,500 terms, as well as references to related concepts and information on how to uncover more in-depth information. Also included in its several appendices are noted influential persons in the quality field, a separate list of acronyms, SPC symbols and common formulas. With a plethora of quality-related knowledge at readers’ fingertips, this book is also very helpful when preparing for certification exams PRAISE FOR The Quality Improvement Glossary "I currently hold three ASQ Certifications and I have to say that the easy access and reference to terms helped in my success in passing these exams." Earl Wells First Vice President, Quality & Research Allen Canning Company

Author : Russell T. Westcott,Grace L. Duffy
Publisher : Quality Press
Page : 288 pages
File Size : 41,5 Mb
Release : 2014-10-01
Category : Business & Economics
ISBN : 9780873898904

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The Certified Quality Improvement Associate Handbook, Third Edition by Russell T. Westcott,Grace L. Duffy Pdf

ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide. The book follows the CQIA BoK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ. Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BoK has been added. Supplemental reading suggestions are provided. An online, interactive sample exam and a paper-and-pencil sample can be found on the ASQ website (http://asq.org/cert/quality-improvement-associate/prepare).

Author : Ali Darwish
Publisher : Writescope Publishers
Page : 62 pages
File Size : 49,7 Mb
Release : 2011
Category : Flow charts
ISBN : 9780987070999

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Business Process Mapping by Ali Darwish Pdf

Author : Rachel R. Kelz,Sandra L. Wong
Publisher : Springer
Page : 136 pages
File Size : 48,5 Mb
Release : 2016-11-30
Category : Medical
ISBN : 9783319233567

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Surgical Quality Improvement by Rachel R. Kelz,Sandra L. Wong Pdf

This book teaches the theories and concepts behind surgical quality improvement and explains the skills and traits needed to become a high quality provider. The editors aim to teach and inspire the reader to achieve high quality outcomes and strive for continuous improvement.

Author : Duane C. Abbey,James H. Handwerk,Mark J. Kaiser
Publisher : CRC Press
Page : 232 pages
File Size : 43,8 Mb
Release : 2008-04-02
Category : Business & Economics
ISBN : 9781420087185

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Compliance for Coding, Billing & Reimbursement by Duane C. Abbey,James H. Handwerk,Mark J. Kaiser Pdf

While the vast majority of providers never intend to commit fraud or file false claims, complex procedures, changing regulations, and evolving technology make it nearly impossible to avoid billing errors. For example, if you play by HIPAA‘s rules, a physician is a provider; however, Medicare requires that the same physician must be referred to as a

Author : H. James Harrington,E. K. C. Esseling,H. van Nimwegen
Publisher : McGraw Hill Professional
Page : 348 pages
File Size : 55,6 Mb
Release : 1997-04
Category : Business & Economics
ISBN : 0070267790

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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by H. James Harrington,E. K. C. Esseling,H. van Nimwegen Pdf

Enables you to improve quality, productivity, and competitiveness the business process improvement way. This workbook shows you how to: understand and set process improvement goals; eliminate bureaucracies, duplication, and obsolescence; evaluate information management; research cycle time; analyze functions and tasks in administration; and more.