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Author : Clayton Woods
Publisher : Lulu.com
Page : 34 pages
File Size : 44,7 Mb
Release : 2024-05-18
Category : Electronic
ISBN : 9780557111985
Author : Perfection Learning Corporation
Publisher : Turtleback
Page : 128 pages
File Size : 47,5 Mb
Release : 2019
Category : Electronic
ISBN : 1663608199
Author : Real Bergevin,Afshan Kinder,Winston Siegel,Bruce Simpson
Publisher : John Wiley & Sons
Page : 391 pages
File Size : 44,7 Mb
Release : 2010-04-16
Category : Business & Economics
ISBN : 9780470677438
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Author : Alison Green
Publisher : Ballantine Books
Page : 306 pages
File Size : 43,5 Mb
Release : 2018-05-01
Category : Business & Economics
ISBN : 9780399181818
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author : United States. Bureau of Public Roads
Publisher : Unknown
Page : 124 pages
File Size : 45,5 Mb
Release : 1957
Category : City traffic
ISBN : NWU:35556034521575
Author : Anonim
Publisher : Unknown
Page : 104 pages
File Size : 47,6 Mb
Release : 1989
Category : Customer relations
ISBN : UIUC:30112105175928
Author : United States. General Services Administration. Office of Federal Protection and Safety
Publisher : Unknown
Page : 72 pages
File Size : 50,9 Mb
Release : 1984
Category : Police, Private
ISBN : UIUC:30112105086117
Author : United States. General Services Administration. Office of Physical Security and Law Enforcement
Publisher : Unknown
Page : 76 pages
File Size : 45,7 Mb
Release : 1991
Category : Government publications
ISBN : UIUC:30112105086141
Author : United States. Naval Education and Training Command
Publisher : Unknown
Page : 80 pages
File Size : 51,8 Mb
Release : 1978
Category : Customer relations
ISBN : UIUC:30112105057290
Author : Jordan Hetrick
Publisher : Kaisanti Press
Page : 363 pages
File Size : 53,7 Mb
Release : 2020-07-01
Category : Photography
ISBN : 8210379456XXX
Learn everything you need to know to master your GoPro MAX 360 camera in this guide book from the #1 AMAZON BEST SELLING AUTHOR on how to use GoPro cameras. Written specifically for GoPro Max, this is the perfect guide book for anyone who wants to learn how to use the GoPro Max camera to capture unique 360 and traditional videos and photos. Packed with color images, this book provides clear, step-by-step lessons to get you out there using your GoPro MAX camera to document your life and your adventures. This book covers everything you need to know about using your GoPro MAX camera. The book teaches you: *how to operate your GoPro Max camera; *how to choose settings for full 360 spherical video; *how you can tap into the most powerful, often overlooked settings for traditional video; *tips for the best GoPro mounts to use with GoPro Max; *vital 360 photography/cinematography knowledge; *simple photo, video and time lapse editing techniques for 360 and traditional output and *the many ways to share your edited videos and photos. Through the SEVEN STEPS laid out in this book, you will understand your camera and learn how to use mostly FREE software to finally do something with your results. This book is perfect for beginners, but also provides in depth knowledge that will be useful for intermediate camera users. Written specifically for the GoPro MAX camera.
Author : Sean Michael Ragan
Publisher : Simon and Schuster
Page : 126 pages
File Size : 54,5 Mb
Release : 2017-01-10
Category : Science
ISBN : 9781681881584
"Transform your idea into a top-selling product"--Front cover.
Author : Rich Johnson
Publisher : Simon and Schuster
Page : 130 pages
File Size : 54,6 Mb
Release : 2017-08-08
Category : Sports & Recreation
ISBN : 9781681882642
Whether you're lost in the woods, facing an armed insurrection, or preparing for a hurricane, the experts at Outdoor Life magazine are the people you want on your side. This book is the one you need if you want to protect your family, save yourself, and prevail over any danger. Your Go-To Guide for Surviving Anything GET READY, GET SET, SURVIVE You're lost in the woods without food or water. Confronted by an armed assailant in the dead of night. Forced to outrun a deadly tornado. Don't worry - The Ultimate Survival Manual has you covered. Out in the Wild From navigating with a compass to fending off a mountain lion, learn to prevail in the forests, deserts, and open oceans like an expert outdoorsman. During a Disaster Whether it's a towering tsunami or a blazing wildfire, bad things happen every day. Know what to do when the going gets tough. In an Urban Crisis Arm yourself with the latest self-defense moves, weapons tips, and home-protection tactics, plus crucial strategies for handling bad guys and bad situations at home and abroad.
Author : Madeline Bodin
Publisher : CRC Press
Page : 227 pages
File Size : 49,6 Mb
Release : 2002-01-03
Category : Technology & Engineering
ISBN : 9781482295580
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Author : Dave Harrison,Knox Lively
Publisher : Apress
Page : 515 pages
File Size : 54,7 Mb
Release : 2019-05-22
Category : Business & Economics
ISBN : 9781484243886
Ben is stuck. A development lead with a strong vision for how the intersection of development and operations at his office can be improved, he can’t help but feel overwhelmed and discouraged by common problems such as slow turnaround time, rushed and ineffective handover documentation, mounting technical debt, and a lagging QA process. What steps should Ben take to build the momentum needed to create positive changes within his company? In this unique business novel by Dave Harrison and Knox Lively, two DevOps professionals with years of diverse experience in the industry, you follow Ben as he solves work frustrations in order to adopt Agile, DevOps, and microservices architectures for his organization. Achieving DevOps addresses the “Now what?” moment many DevOps professionals face on their journey. The story provides you with the knowledge you need to navigate the internal political waters, build management support, show measurable results, and bring DevOps successfully into your organization. Come away with practical lessons and timeless business concepts. You’ll know how to effect change in a company from the bottom up, gain support, and instill a pattern of progressively building on success. Experience Ben’s progress vicariously in Achieving DevOps and bridge the gap between inspiration and the implementation of your own DevOps practices. Who This Book Is For Those serving as change agents who are working to influence and move their organizations toward a DevOps approach to software development and deployment: those working to effect change from the bottom up such as development leads, QA leads, project managers, and individual developers; and IT directors, CTOs, and others at the top of an organization who are being asked to lend their support toward DevOps implementation efforts
Author : United States. Department of the Air Force
Publisher : Unknown
Page : 186 pages
File Size : 48,5 Mb
Release : 1955
Category : Electronic
ISBN : UIUC:30112107816479