Ticketing Guide

Author : Wayne Schlicht
Publisher : Unknown
Page : 138 pages
File Size : 55,8 Mb
Release : 2019-08-27
Category : Electronic
ISBN : 1688943072

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Effective Help Desk Ticket Categories by Wayne Schlicht Pdf

Want to lower support ticket cost, improve first contact resolution (FCR), and improve reporting? If you said yes, then Effective Help Desk Ticket Categories is for you! Is this a long-winded book full of unproven theories? No. This book gets right to the point with a detailed step-by-step guide based on 20 years of successful ticket category implementation projects. It designed for busy professionals at call centers, service desks and of course help desks. Is this book just for system engineers? Absolutely not! The guide is for everyone that works with support tickets. If you are a director, project manager or developer, this book will help improve your process. Why do I need this book? With our help, your project will be successful! Your final ticket classification design will be geared to productivity gains, not just a ticket filing system. Your project will save time and money! We provide time-saving quick-start templates and discuss how to maximize your resolution tools to close tickets faster. What is in the book? First, we explain what ticket classification is, why we use it, and the significant benefits. Then we identify project resources to engage early in the project and the ticket classification process. After that, we provide you a step-by-step quick start guide to get your ticket classification project up and running. Following that we expand on the quick start guide with a detailed explanation of each step including the most popular templates. Finally, we include a glossary of frequently used terms. Once implemented most teams will see significant improvements in the following areas. Cost savings - Cost per call, reduced escalation costs. Improved incident resolution rates. Major Incident Management MTTR reduction. Issue avoidance - better problem management inputs. Enterprise reporting maturity. Agent training improvements.

Author : A.K Bhatia
Publisher : Sterling Publishers Pvt. Ltd
Page : 396 pages
File Size : 55,8 Mb
Release : 2012-06
Category : Business & Economics
ISBN : 9788120790810

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The Bussiness of Travel Agency and Tour Operations Management by A.K Bhatia Pdf

"Travel agent has become an integral part of the world’s fastest growing travel and tourism industry. A large percentage of all international and domestic travel is arranged by travel agents. The scope and functions of a modern travel agency have increased manifold over the years. The present book The Business of Travel Agency and Tour Operations Management explains the various concepts of travel agency operations in a systematic manner and makes it easier for not only students of tourism management but also working professionals to comphend the subject. Since customer relation is key to the success of travel agency business, the book explains the need for understanding and retaining the customers as it is easier to retain loyal customers than to make new ones. This book contains some additional features including key terms, comprehensive outline of as many concepts as possible, references and bibliography. Throughout, the approach has been to explain the concepts in a simple and comprehensive manner. The main objective of the book is to provide valuable source material on the complex subject of travel agency business to graduate as well as post-graduate and management students of travel and tourism, travel agencies, airlines and others engaged in the business of tourism.

Author : Kimberly K. Arcand,Megan Watzke
Publisher : Unknown
Page : 239 pages
File Size : 45,6 Mb
Release : 2013
Category : Nature
ISBN : 9781588343758

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Your Ticket to the Universe by Kimberly K. Arcand,Megan Watzke Pdf

"Easy-to-read guide to the universe. Includes information on the planets, and other astrological entities"--

Author : Alexa West
Publisher : New World Library
Page : 330 pages
File Size : 40,7 Mb
Release : 2023-09-12
Category : Travel
ISBN : 9781608688708

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The One-Way Ticket Plan by Alexa West Pdf

In 2011, Alexa West sat on her bedroom floor, packed her life into a backpack, and got on a one-way flight with just $200 in her pocket. She turned that $200 into over ten years of full-time travel. She went from budget backpacker to solo female travel expert — and now teaches thousands of women how to travel alone and make money from anywhere. The One-Way Ticket Plan reveals her decade’s worth of lessons, regrets, embarrassments, love stories, shortcuts, and problem-solving strategies — all packed into a hilarious page-turner and actionable plan for a total life makeover. From real-world advice on how travel can lower your cost of living to guidance on traveling safely, using strange toilets, avoiding tourist traps, dealing with unfamiliar foods, and coping with friendships, romance, and loneliness, Alexa provides the tools and inspiration to turn even the most inexperienced traveler into an expert explorer before ever leaving the couch.

Author : Rough Guides
Publisher : Penguin
Page : 342 pages
File Size : 47,5 Mb
Release : 2016-11-15
Category : Travel
ISBN : 9780241298657

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The Rough Guide to Dubai by Rough Guides Pdf

The Rough Guide to Dubai is the ultimate companion to the world's most exciting tourist destination. Experts cover everything from traditional souks to state-of-the-art tourist attractions, and from beautiful beaches to "seven-star" hotels, and up-to-date listings include all the hottest places to stay, eat, drink, and shop. An inspirational introduction highlights the best of the city, while subsequent sections reveal the incredible contrasts between traditional and futuristic Dubai. The Rough Guide to Dubai features the latest developments to Dubai Marina and the Palm Jumeirah, as well as day-trips throughout the United Arab Emirates, including Sharjah, Al Ain, the East Coast, and ambitious Abu Dhabi. Comprehensive maps throughout help you find your way around the region. Make the most of your time with The Rough Guide to Dubai.

Author : Bob Sehlinger,Len Testa
Publisher : John Wiley & Sons
Page : 866 pages
File Size : 46,6 Mb
Release : 2011-09-06
Category : Travel
ISBN : 9781118012338

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The Unofficial Guide Walt Disney World 2012 by Bob Sehlinger,Len Testa Pdf

Offers an overview of how to plan the perfect vacation, with tips on saving money, ratings for area hotels, and evaluations of attractions by age group.

Author : Rough Guides
Publisher : Penguin
Page : 437 pages
File Size : 48,6 Mb
Release : 2017-07-18
Category : Travel
ISBN : 9780241319079

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The Rough Guide to Tokyo by Rough Guides Pdf

This in-depth coverage of Tokyo's local attractions and sights takes you to the most rewarding spots - from the historic shrines and temples to the beautiful parks - and stunning color photography brings the land to life on the pages. Discover Tokyo's highlights, with expert advice on exploring the best sites, participating in festivals, and exploring local landmarks through extensive coverage of this fascinating area. Easy-to-use maps; reliable advice on how to get around; and insider reviews of the best hotels, restaurants, bars, clubs, and shops for all budgets ensure that you won't miss a thing. Make the most of your time with The Rough Guide to Tokyo.

Author : Bob Sehlinger,Len Testa
Publisher : The Unofficial Guides
Page : 865 pages
File Size : 43,5 Mb
Release : 2014-07-21
Category : Travel
ISBN : 9781628090215

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The Unofficial Guide to Walt Disney World 2015 by Bob Sehlinger,Len Testa Pdf

If you purchase The Unofficial Guide to Walt Disney World in ebook format, receive free monthly updates via your device so you'll be in the know about important changes, making your vacation planning better than ever! March-April 2015 Updates Available! Your Kindle update includes important changes to the Magic Kingdom and Epcot monorail schedules through July 2015; ticket prices, dates, and times for the Magic Kingdom's Night of Joy celebration in September; and updates to Fastpass+ locations for the Magic Kingdom's parades. Compiled and written by a team of experienced researchers whose work has been cited by such diverse sources as USA Today and Operations Research Forum, The Unofficial Guide to Walt Disney World digs deeper and offers more than any other guide.

Author : Rough Guides
Publisher : Penguin
Page : 242 pages
File Size : 52,7 Mb
Release : 2016-09-20
Category : Travel
ISBN : 9780241291566

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Pocket Rough Guide Prague by Rough Guides Pdf

Pocket Rough Guide Prague is your essential guide to the Czech capital, covering all the key sights, hotels, restaurants, shops, and bars you need to know about. Pocket Rough Guide Prague includes itineraries and a "Best of Prague" section that picks out the highlights you won't want to miss, from the picture-postcard views of Prague castle and the atmospheric old Jewish quarter to grand Art Nouveau cafés and traditional backstreet pubs serving the best beer in Europe. Make the most of your time with Pocket Rough Guide Prague.

Author : Rough Guides
Publisher : Penguin
Page : 1123 pages
File Size : 54,5 Mb
Release : 2011-04-01
Category : Travel
ISBN : 9781848367722

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The Rough Guide to France by Rough Guides Pdf

The Rough Guide to France is the ultimate travel guide with clear maps and detailed coverage of all the best French attractions. Discover the length and breadth of this majestic country, from the stunning lavender-covered fields of sunny Provence to the beautiful, languid canals of Burgundy and the mighty Cathar castles of Languedoc. Informative full-colour features explore the very best French wines and cheeses, as well as France’s key walking regions and routes, while an extensive language section will get you started on all the most important French phrases and vocabulary. Find detailed practical advice on what to see and do in France while relying on up-to-date descriptions of the best hotels in France, bars in France, restaurants in France, shops in France and French festivals for all budgets. You’ll find expert tips on exploring France’s varied landscapes, from the alpine slopes of the Alps to the vibrant metropolis of Paris; and authoritative background on France’s history, wildlife and food, with the low-down on the top French films and books. Explore all corners of France with the clearest maps of any guide.

Author : Sportsfile
Publisher : Aesculus Press Ltd
Page : 492 pages
File Size : 48,6 Mb
Release : 2004-09
Category : Sports & Recreation
ISBN : 1904328245

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Sports Ticket by Sportsfile Pdf

Sports Ticket is the ultimate guide to the premier British and selected international sporting events for 2005, and plenty more besides. and venue, this book will make a visit to the action hassle free and more fun. showpieces in sport as well as enhancing the experience of regular events. Comprehensive guides include pointers, parking tips and travel information. If you want to make a holiday out of your sporting trip, the book provides tips on other local attractions, city information and recommendations for accommodation, wining and dining. World sporting action is also covered. 2005 features top European drama with home nations football teams in World Cup qualifying matches and far flung adventures with the British Lions in New Zealand. is an in-depth appendix to cover all the nagging pieces of information so often forgotten.

Author : United States. National Mediation Board
Publisher : Unknown
Page : 1234 pages
File Size : 41,9 Mb
Release : 1968
Category : Labor unions
ISBN : UOM:39015086160788

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Determinations of the National Mediation Board by United States. National Mediation Board Pdf

Author : William C. Riley,Northern News Company, St. Paul
Publisher : Unknown
Page : 152 pages
File Size : 41,5 Mb
Release : 1887
Category : Yellowstone National Park
ISBN : UCD:31175031285433

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Official Guide to the Yellowstone National Park by William C. Riley,Northern News Company, St. Paul Pdf

Author : Doug Lansky
Publisher : Rough Guides UK
Page : 376 pages
File Size : 46,5 Mb
Release : 2010-02-01
Category : Travel
ISBN : 9781405387071

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The Rough Guide to First-Time Around The World by Doug Lansky Pdf

Planning a trip around the world? Let First-Time Around the World get you started. Loaded with the very latest travel information, including all you need to know about round-the-world tickets to teaching and working overseas, this pre-departure guide will help get you make the most out of your ultimate journey. The guide begins with a full-colour 'Things Not to Miss' photo section with suggested itineraries, route maps, details on what to bring, when to go, how much it will cost and which vaccinations will keep you healthy. The individual country profiles highlight the best places to visit with country-specific websites and necessary budget information for your first time world trip. There are plenty of useful tips to help save you money, keep you safe and maximise your time on the road. The guide comes complete with concise regional information, with overland maps and details on weather, major attractions and unmissable festivals.

Author : Rough Guides
Publisher : Penguin
Page : 1439 pages
File Size : 49,5 Mb
Release : 2014-04-01
Category : Travel
ISBN : 9781409372233

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The Rough Guide to Australia by Rough Guides Pdf

The Rough Guide to Australia is your indispensable guide to one of the most unmissable countries on earth. It is packed with practical information on once-in-a-lifetime experiences in Oz, from sunrise walks around Uluru to viewing Kangaroo Island's wild seals, sea lions, kangaroos, and koalas; from bush-camping safaris in UNESCO World Heritage-listed Kakadu National Park to exhilarating helicopter flights down the dramatic gorges of Aboriginal-owned Nitmiluk National Park. Written by a team of widely-traveled, dedicated authors, this Rough Guide will help you to discover the best hotels, restaurants, cafes, shops, and festivals around Australia and Sydney, whatever your budget. You'll also find expert background information on Australia's history, wildlife, cinema, and aboriginal culture and the clearest maps of any guide. Now available in ePub format.