Download Full eBooks in PDF
Tough Customer Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Tough Customer book. This book definitely worth reading, it is an incredibly well-written.
Author : Sandra Brown
Publisher : Simon and Schuster
Page : 512 pages
File Size : 51,6 Mb
Release : 2021-12-28
Category : Fiction
ISBN : 9781982177126
Originally published: New York: Simon & Schuster, 2010.
Author : Steve Reilly
Publisher : Red Wheel/Weiser
Page : 170 pages
File Size : 49,9 Mb
Release : 2016-06-22
Category : Business & Economics
ISBN : 9781632659507
Negotiation is the middle ground between capitulation and stonewalling, a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either.Regardless of the industry, situation, or product, the two most common mistakes negotiators make are:1. they give ground too easily, and;2. they get nothing in return.When dealing with tough customers it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating With Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return.Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose.Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator...and vice versa.
Author : Don Peppers,Martha Rogers
Publisher : John Wiley & Sons
Page : 460 pages
File Size : 49,6 Mb
Release : 2010-12-30
Category : Business & Economics
ISBN : 9780470930182
MANAGING CUSTOMER RELATIONSHIPS A Strategic Framework Praise for the first edition: "Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best practices from leading-edge companies. "—Dr. Hugh J. Watson, C. Herman and Mary Virginia Terry Chair of Business Administration, Terry College of Business, University of Georgia "Peppers and Rogers have been the vanguard for the developing field of customer relationship management, and in this book, they bring their wealth of experience and knowledge into academic focus. This text successfully centers the development of the field and its theories and methodologies squarely within the broader context of enterprise competitive theory. It is a must-have for educators of customer relationship management and anyone who considers customer-centric marketing the cornerstone of sound corporate strategy." —Dr. Charlotte Mason, Department Head, Director, and Professor, Department of Marketing and Distribution, Terry College of Business, University of Georgia "Don and Martha have done it again! The useful concepts and rich case studies revealed in Managing Customer Relationships remove any excuse for those of us responsible for actually delivering one-to-one customer results. This is the ultimate inside scoop!" —Roy Barnes, Formerly with Marriott, now President, Blue Space Consulting "This is going to become the how-to book on developing a customer-driven enterprise. The marketplace is so much in need of this road map!" —Mike Henry, Leader for Consumer Insights at Acxiom Praise for the second edition: "Every company has customers, and that's why every company needs a reference guide like this. Peppers and Rogers are uniquely qualified to provide us with the top textbook on the subject, and the essential tool for the field they helped to create." —David Reibstein, William Stewart Woodside Professor of Marketing, The Wharton School, University of Pennsylvania
Author : Martha Rogers,Don Peppers
Publisher : John Wiley & Sons
Page : 517 pages
File Size : 42,8 Mb
Release : 2022-04-19
Category : Business & Economics
ISBN : 9781119815341
Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world’s leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to “treat different customers differently.” This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world.
Author : Peter R Garber
Publisher : Human Resource Development
Page : 177 pages
File Size : 46,5 Mb
Release : 2006
Category : Business & Economics
ISBN : 9780874259452
Author : Ron Zemke,Bobette Hayes Williamson
Publisher : AMACOM Div American Mgmt Assn
Page : 270 pages
File Size : 43,6 Mb
Release : 2001
Category : BUSINESS and ECONOMICS
ISBN : 9780761213390
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: ¿ See things from the customer¿s point of view ¿ Meet customer expectations and satisfy their needs ¿ Create a memorable experience for the customer ¿ Become easy to do business with ¿ Determine the right time to bend or break the rules ¿ Become a fantastic fixer and powerful problem-solver ¿ Cope effectively with "customers from hell" ¿ Avoid the ten deadly sins of customer service ¿ Formulate smart answers to tough customer questions
Author : Sandra Brown
Publisher : Unknown
Page : 391 pages
File Size : 42,9 Mb
Release : 2010
Category : Attempted murder
ISBN : 0340961880
A man of shady character must confront the sins of his past in order to save himself - and those he loves - from a murderous madman.
Author : Lynne Maree Walsh
Publisher : Strategic Book Publishing & Rights Agency
Page : 128 pages
File Size : 40,8 Mb
Release : 2016-01-28
Category : Electronic
ISBN : 9781681815657
Written by a Sydney native, English, The Aussie Way: A Fun Guide to Australia’s Colourful Phrases, Words, and Expressions offers an amusing way for English or non-English speakers around the world to learn the colloquial phrases for which Australia is famous. This user-friendly reference provides words/phrases and meanings/synonyms by using an example sentence. Says the author, “For seven years I housed international students who were attending English language schools in Sydney, and I realised that although they had a good grasp of formal grammar, they struggled to understand not only colloquial English, but many of the commonly used phrasal verbs, which could not be found in a standard English/Spanish, French, etc., dictionary. It was then that I decided to start writing some of them down for future reference and it grew from there.”
Author : Tony Seba
Publisher : Lulu.com
Page : 266 pages
File Size : 47,7 Mb
Release : 2006-07-09
Category : Business & Economics
ISBN : 9781847289537
'Winners Take All' is about building a product and a company into a winner. Written by Tony Seba, a high tech entrepreneur and Stanford University lecturer, this book is an easy-to-read guide to the strategies, tools, templates, and step-by-step implementation frameworks that recent Silicon Valley winners have used to achieve market leadership. Seba, who teaches entrepreneurship and strategic marketing looked at recent winners like Google, Symantec, Netflix, Apple, Craigslist, Salesforce, and compared them to the competition (Yahoo, McAfee, Sony) in order to learn what differentiated these companies He found 9 really simple rules that winning companies can follow. To test the 9 Rules's predictive power, the author published two portfolios. 18 months later the results were compelling: 80% of the '9 Rules' companies beat the market and the portfolio had a 57% return (details: www.tonyseba.com). Winners Take All is refreshingly free of buzzwords and consultant-speak.
Author : Anonim
Publisher : Unknown
Page : 770 pages
File Size : 44,7 Mb
Release : 1895
Category : Railroad conductors
ISBN : STANFORD:36105211463588
Author : Janet Engle
Publisher : Atlantic Publishing Company
Page : 290 pages
File Size : 55,9 Mb
Release : 2007
Category : Business & Economics
ISBN : 9781601381163
The dream of starting a retail business can easily become a reality. This new book will teach you all you need to know about getting started in your own retail business in a minimum amount of time. This book is a comprehensive and detailed study of thebusiness side of retailing. This manual will arm you with everything you need including sample forms, worksheets, and checklists for planning opening, and day-to-day operations. There are dozens of valuable, timesaving tools of the trade. You will learn how to draw up a winning business plan (the CD-ROM has an actual business plan you can use in Word), how to buy and sell a retail store, cost control systems, math and pricing issues, legal concerns, sales and marketing techniques, pricing formulas, and much more.
Author : Charles Dickens
Publisher : Unknown
Page : 552 pages
File Size : 47,8 Mb
Release : 1879
Category : Electronic
ISBN : HARVARD:32044090305640
Author : Anonim
Publisher : Unknown
Page : 738 pages
File Size : 43,7 Mb
Release : 1952
Category : Phonograph
ISBN : OSU:32435058221441
Author : Ron Thatcher
Publisher : Trafford Publishing
Page : 206 pages
File Size : 43,6 Mb
Release : 2004
Category : Business & Economics
ISBN : 9781412019217
Fitness, Memberships and Money is a system that was created to help the sales professionals in the health club industry improve their ability to recruit and sell new members. This book was written in a basic form from information that has been tried, tested, and enhanced. Many books have been written on sales and management of fitness centers that incorporated selling theories that have never been tested in the real world. This book gives it to you straight with the real techniques used by the best closers and prospectors in the industry. These proven tactics built the largest health club chains in the world today. The scripts, practicing methods, closing techniques, prospecting, will lead you down the path of success.
Author : John Todd
Publisher : Unknown
Page : 358 pages
File Size : 51,8 Mb
Release : 1869
Category : Electronic
ISBN : OXFORD:600067608