Tqm In The Service Sector

Author : R.P. Mohanty & R.R. Lakhe
Publisher : Jaico Publishing House
Page : 401 pages
File Size : 48,9 Mb
Release : 2008-02-01
Category : Business & Economics
ISBN : 9788172249533

Get Book

TQM in the Service Sector by R.P. Mohanty & R.R. Lakhe Pdf

The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.

Author : Noriaki Kanō
Publisher : Unknown
Page : 284 pages
File Size : 44,6 Mb
Release : 1996
Category : Service industries
ISBN : 9283311299

Get Book

Guide to TQM in Service Industries by Noriaki Kanō Pdf

Author : Anonim
Publisher : Pearson Education India
Page : 584 pages
File Size : 48,9 Mb
Release : 2011
Category : Total quality management
ISBN : 8131732274

Get Book

Total Quality Management, (Revised Edition) by Anonim Pdf

Author : Colin Morgan,Stephen Murgatroyd
Publisher : McGraw-Hill Education (UK)
Page : 226 pages
File Size : 50,8 Mb
Release : 1994-02-16
Category : Business & Economics
ISBN : 9780335232383

Get Book

Total Quality Management in the Public Sector by Colin Morgan,Stephen Murgatroyd Pdf

Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Author : Akkucuk, Ulas
Publisher : IGI Global
Page : 573 pages
File Size : 44,5 Mb
Release : 2023-03-24
Category : Medical
ISBN : 9781668481042

Get Book

Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector by Akkucuk, Ulas Pdf

It has become clear that managing and maintaining state-of-the-art healthcare facilities is more important than ever before. Healthcare consists of many different institutions and supports personnel ranging from laboratories of universities, public and private hospitals, research centers of health institutions, public health institutes, institutions, and organizations engaged in research and development in the field of medicine. For all these entities to be successful, there needs to be coordination among the bodies and quality must be kept at a very high level. The Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector considers the current state of the healthcare services sector and examines future directions. Covering topics such as quality excellence models, accreditation, and e-health, this major reference work is an essential resource for economists, healthcare specialists, government officials, consultants, business leaders and executives, healthcare professionals, IT managers, students and educators of higher education, researchers, and academicians.

Author : P. Spenley
Publisher : Springer Science & Business Media
Page : 222 pages
File Size : 43,8 Mb
Release : 1995-02-28
Category : Business & Economics
ISBN : 0412642700

Get Book

Step Change Total Quality by P. Spenley Pdf

This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.

Author : Lawrence L. Martin
Publisher : SAGE
Page : 124 pages
File Size : 41,7 Mb
Release : 1993-09-10
Category : Business & Economics
ISBN : 0803949502

Get Book

Total Quality Management in Human Service Organizations by Lawrence L. Martin Pdf

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Author : Manfred Bruhn
Publisher : Springer Nature
Page : 645 pages
File Size : 43,8 Mb
Release : 2023
Category : Electronic books
ISBN : 9783662670323

Get Book

Quality Management for Services by Manfred Bruhn Pdf

This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.

Author : WA Gould
Publisher : Elsevier
Page : 452 pages
File Size : 47,9 Mb
Release : 2013-12-01
Category : Technology & Engineering
ISBN : 9781845696153

Get Book

Total Quality Assurance for the Food Industries by WA Gould Pdf

This revision of Total Quality Assurance brings useful up-to-date methods used to assure product and process quality of food product and process quality of food products and the changes taking place in the field of quality assurance. The book is a practical authority on food quality assurance and the methods are those found in practice today in the food industries. It is a valuable text for the student of food science and technology and for the practicing quality assurance technologist. The third edition has over 450 page of A to Z technology and practical application of the latest methods and detailed procedure in developing total quality assurance in all food plants, including sanitary standards, as well as bacteriological procedures. The text is divided in to two major parts. Part one Fundamentals: sets forth the basic principles of total quality assurance for management and the ultimate employee. These principles are necessary for the successful operation of a food firm in these times. Part two Product evaluation: the text describes the various attributes and the characteristics of food plant quality evaluation methods. Examples are given for the evaluation of a wide array of food products. The methods and procedures described in this text have been applied to most situations for control, evaluation and auditing of the quality of foods. This is a complete instruction book, easily followed, yet technically complete for the food technologist, by the proven experts in the field of sanitation and quality assurance.

Author : Poorinma M. Charantimath
Publisher : Pearson Education India
Page : 612 pages
File Size : 50,8 Mb
Release : 2011
Category : Quality control
ISBN : 8131732622

Get Book

Total Quality Management by Poorinma M. Charantimath Pdf

Author : Morgan, Colin,Murgatroyd, Stephen
Publisher : McGraw-Hill Education (UK)
Page : 226 pages
File Size : 49,5 Mb
Release : 1994-02-01
Category : Business & Economics
ISBN : 9780335191024

Get Book

Total Quality Management In The Public Sector by Morgan, Colin,Murgatroyd, Stephen Pdf

Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Author : Talluru Sreenivas
Publisher : Discovery Publishing House
Page : 398 pages
File Size : 45,7 Mb
Release : 2006
Category : Education and state
ISBN : 8183560504

Get Book

Service Sector in Indian Economy by Talluru Sreenivas Pdf

Contents: Emerging India: Challenges and Opportunities, Human Rights Education, Elementary Education in India: Now and Then, Secondary Education in India, Nonviolence: A Tool for Promoting Tolerance in Schools, Towards Improving Quality of Higher Education, Quality Culture and Academic Governance, Challenges in Professional Education in Emerging India, Management Education: Reflections on the Needs of Industry, Healthcare in India Strategies for Globalization, Marketing of Integrated Health Care Unit: A Study, Marketing of Hospital Services in India, Total Quality Management in Hospitals, Ethics and Values: A Study of Health Care Services, Biomedical Waste Management, Marketing Practices in Corporate Hospitals: An Appraisal, Prospects of Herbal Formulation and Export Potential, Developed India: Role of the Service Sector, Emergence of Service Era and Service Quality, Managing Insurance Services in the New Millennium, Insurance Services in India.

Author : Jack Rabin
Publisher : CRC Press
Page : 700 pages
File Size : 53,9 Mb
Release : 2003
Category : Business & Economics
ISBN : 0824742990

Get Book

Encyclopedia of Public Administration and Public Policy: K-Z by Jack Rabin Pdf

From the Nuremberg trials to the Civil Service Reform Act of 1978 to recent budget reconciliation bills, the Encyclopedia of Public Administration and Public Policy provides detailed coverage of watershed policies and decisions from such fields as privatization, biomedical ethics, education, and diversity. This second edition features a wide range of new topics, including military administration, government procurement, social theory, and justice administration in developed democracies. It also addresses current issues such as the creation of the Department of Homeland Security and covers public administration in the Middle East, Africa, Southeast Asia, the Pacific, and Latin America.

Author : G. Kanji
Publisher : Springer Science & Business Media
Page : 612 pages
File Size : 50,9 Mb
Release : 2012-12-06
Category : Business & Economics
ISBN : 9789401105392

Get Book

Total Quality Management by G. Kanji Pdf

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Author : Sayeda Begum,Chandrasekharan Rajendran,Prakash Sai L.,K. Ganesh,Sanjay Mohapatra
Publisher : Taylor & Francis
Page : 204 pages
File Size : 49,5 Mb
Release : 2020-12-23
Category : Education
ISBN : 9781000332469

Get Book

Total Quality Management in Higher Education by Sayeda Begum,Chandrasekharan Rajendran,Prakash Sai L.,K. Ganesh,Sanjay Mohapatra Pdf

This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions. Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions. This book will be of interest to students, teachers, and researchers of education and management studies. It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions.