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Trust and Confidence in Government and Public Services by Sue Llewellyn,Stephen Brookes,Ann Mahon Pdf
Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.
Building Trust in Government by G. Shabbir Cheema,Vesselin Popovski Pdf
The ability of governments and the global community to achieve the Millennium Development Goals, ensure security, and promote adherence to basic standards of human rights depends on people's trust in their government. However, public trust in government and political institutions has been declining in both developing and developed countries in the new millennium. One of the challenges in promoting trust in government is to engage citizens, especially the marginalized groups and the poor, into the policy process to ensure that governance is truly representative, participatory, and benefits all.
Author : Joseph S. Nye,Philip D. Zelikow,David C. King Publisher : Harvard University Press Page : 354 pages File Size : 55,6 Mb Release : 1997-10-05 Category : Political Science ISBN : 0674940571
Why People Don’t Trust Government by Joseph S. Nye,Philip D. Zelikow,David C. King Pdf
Confidence in American government has been declining for three decades. Leading Harvard scholars here explore the roots of this mistrust by examining the government's current scope, its actual performance, citizens' perceptions of its performance, and explanations that have been offered for the decline of trust.
Trust and Governance by Valerie Braithwaite,Margaret Levi Pdf
An effective democratic society depends on the confidence citizens place in their government. Payment of taxes, acceptance of legislative and judicial decisions, compliance with social service programs, and support of military objectives are but some examples of the need for public cooperation with state demands. At the same time, voters expect their officials to behave ethically and responsibly. To those seeking to understand—and to improve—this mutual responsiveness, Trust and Governance provides a wide-ranging inquiry into the role of trust in civic life. Trust and Governance asks several important questions: Is trust really essential to good governance, or are strong laws more important? What leads people either to trust or to distrust government, and what makes officials decide to be trustworthy? Can too much trust render the public vulnerable to government corruption, and if so what safeguards are necessary? In approaching these questions, the contributors draw upon an abundance of historical and current resources to offer a variety of perspectives on the role of trust in government. For some, trust between citizens and government is a rational compact based on a fair exchange of information and the public's ability to evaluate government performance. Levi and Daunton each examine how the establishment of clear goals and accountability procedures within government agencies facilitates greater public commitment, evidence that a strong government can itself be a source of trust. Conversely, Jennings and Peel offer two cases in which loss of citizen confidence resulted from the administration of seemingly unresponsive, punitive social service programs. Other contributors to Trust and Governance view trust as a social bonding, wherein the public's emotional investment in government becomes more important than their ability to measure its performance. The sense of being trusted by voters can itself be a powerful incentive for elected officials to behave ethically, as Blackburn, Brennan, and Pettit each demonstrate. Other authors explore how a sense of communal identity and shared values make citizens more likely to eschew their own self-interest and favor the government as a source of collective good. Underlying many of these essays is the assumption that regulatory institutions are necessary to protect citizens from the worst effects of misplaced trust. Trust and Governance offers evidence that the jurisdictional level at which people and government interact—be it federal, state, or local—is fundamental to whether trust is rationally or socially based. Although social trust is more prevalent at the local level, both forms of trust may be essential to a healthy society. Enriched by perspectives from political science, sociology, psychology, economics, history, and philosophy, Trust and Governance opens a new dialogue on the role of trust in the vital relationship between citizenry and government. A Volume in the Russell Sage Foundation's Series on Trust.
The 2021 edition includes input indicators on public finance and employment; process indicators include data on institutions, budgeting practices, human resources management, regulatory governance, public procurement, governance of infrastructure, public sector integrity, open government and digital government. Outcome indicators cover core government results (e.g. trust, political efficacy, inequality reduction) and indicators on access, responsiveness, quality and satisfaction for the education, health and justice sectors.
Understanding the Drivers of Trust in Government Institutions in Korea by OECD,Korea Development Institute Pdf
The erosion of public trust challenges government’s capacity to implement policies and carry out reforms. While Korea has achieved and maintained rapid economic growth and development, and performs comparatively well in several existing measures of the quality of public administration, trust in ...
Organisation for Economic Co-operation and Development
Author : Organisation for Economic Co-operation and Development Publisher : Org. for Economic Cooperation & Development Page : 340 pages File Size : 48,5 Mb Release : 2000 Category : Political Science ISBN : UOM:39015051292293
Trust in Government by Organisation for Economic Co-operation and Development Pdf
At a time when there is a growing consensus among governments on what should constitute the essential elements of an effective and comprehensive ethics strategy, this OECD report constitutes a unique source of comparative information on ethics management measures in OECD countries.
Governments all over the world are consistently outpaced by digital change, and are falling behind. Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting — all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital? Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts — including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University — Government Digital lays down a blueprint for this radical change.
Can we trust our elected representatives or is public life so corrupted that we can no longer rely on governments to protect our interests or even our civil liberties? Is the current mood of public distrust justified or do we need to re-evaluate our understanding of trust in the global age? In this wide-ranging book, Russell Hardin sets out to dispel the myths surrounding the concept of trust in contemporary society and politics. He examines the growing literature on trust to analyze public concerns about declining levels of trust, both in our fellow citizens and in our governments and their officials. Hardin explores the various manifestations of trust and distrust in public life – from terrorism to the internet, social capital to representative democracy. He shows that while today’s politicians may well be experiencing a decline in public confidence, this is nothing new; distrust in government characterized the work of leading liberal thinkers such as David Hume and James Madison. Their views, he contends, are as relevant today as they were in the eighteenth and nineteenth centuries and we should not, therefore, be distressed at the apparent distrust of twenty-first century government. On a personal level, Hardin contends that the world in which we live is much more diverse and interconnected than that of our forebears and this will logically result in higher levels of personal trust and distrust between individuals. Written by one of the world's leading authorities on trust, this book will be a valuable resource for students of government and politics, sociology and philosophy.
OECD Guidelines on Measuring Trust by Collectif Pdf
Trust, both interpersonal trust, and trust in institutions, is a key ingredient of growth, societal well-being and governance. As a first step to improving existing measures of trust, the OECD Guidelines on Measuring Trust provide international recommendations on collecting, publishing, and analysing trust data to encourage their use by National Statistical Offices (NSOs). The Guidelines also outline why measures of trust are relevant for monitoring and policy making, and why NSOs have a critical role in enhancing the usefulness of existing trust measures. Besides looking at the statistical quality of trust measures, best approaches for measuring trust in a reliable and consistent way and guidance for reporting, interpretation and analysis are provided. A number of prototype survey modules that national and international agencies can use in their household surveys are included. These Guidelines have been produced as part of the OECD Better Life Initiative, a pioneering project launched in 2011, with the objective to measure society’s progress across eleven domains of well-being. They complement a series of similar measurement guidelines on subjective well-being, micro statistics on household wealth, integrated analysis of the distribution on household income, consumption and wealth, as well as the quality of the working environment.
Government at a Glance: Latin America and the Caribbean 2020 by OECD Pdf
This third edition of Government at a Glance Latin America and the Caribbean provides the latest available evidence on public administrations and their performance in the LAC region and compares it to OECD countries. This publication includes indicators on public finances and economics, public employment, centres of government, regulatory governance, open government data, public sector integrity, public procurement and for the first time core government results (e.g. trust, inequality reduction).
Lobbyists, Governments and Public Trust, Volume 3 Implementing the OECD Principles for Transparency and Integrity in Lobbying by OECD Pdf
This report takes stock of progress made in implementing the 2010 Recommendation on Principles for Transparency and Integrity in Lobbying – the only international instrument addressing major risks in the public decision-making process related to lobbying.
Government at a Glance: Western Balkans by OECD Pdf
Government at a Glance: Western Balkans presents information on public governance in the Western Balkan region – covering Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, and Serbia, and compares it to OECD and OECD-EU countries.