Unlearned Lessons

Author : John Ragsdale
Publisher : Point B Incorporated
Page : 0 pages
File Size : 44,8 Mb
Release : 2012-03
Category : Business & Economics
ISBN : 0984213066

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Lessons Unlearned by John Ragsdale Pdf

Customer service is of particular importance in the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don't have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, but customer service is also a technology industry all on its own. This book gives an insider's view of the customer service industry, providing insight for those battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers. For those already working in customer service, this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way.

Author : W. James Popham
Publisher : Harvard Education Press
Page : 192 pages
File Size : 47,8 Mb
Release : 2009-03-01
Category : Education
ISBN : 9781612500522

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Unlearned Lessons by W. James Popham Pdf

"“Why is it,” writes noted assessment expert W. James Popham, “that today’s educators seem almost compelled to replicate their predecessors’ blunders?” Looking back over a career of more than fifty years in education, Popham identifies six key “unlearned lessons” in education and reflects on their impact on schools, teachers, and students. In an account enlivened by personal anecdotes and the unique perspective gained from long experience, he shows how each of these six mistakes has persisted over time, gives examples of encounters with these mistakes in the course of his professional career, and points the way toward straightforward solutions. This lucid and powerful book belongs on the bookshelf of anyone interested in the history of education and the intersection between assessment, policy, and instruction." Notable Education Book of 2009, American School Board Journal

Author : Pat Proctor
Publisher : University of Missouri Press
Page : 503 pages
File Size : 41,7 Mb
Release : 2020-03-09
Category : History
ISBN : 9780826274373

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Lessons Unlearned by Pat Proctor Pdf

Colonel Pat Proctor’s long overdue critique of the Army’s preparation and outlook in the all-volunteer era focuses on a national security issue that continues to vex in the twenty-first century: Has the Army lost its ability to win strategically by focusing on fighting conventional battles against peer enemies? Or can it adapt to deal with the greater complexity of counterinsurgent and information-age warfare? In this blunt critique of the senior leadership of the U.S. Army, Proctor contends that after the fall of the Soviet Union, the U.S. Army stubbornly refused to reshape itself in response to the new strategic reality, a decision that saw it struggle through one low-intensity conflict after another—some inconclusive, some tragic—in the 1980s and 1990s, and leaving it largely unprepared when it found itself engaged—seemingly forever—in wars in Afghanistan and Iraq. The first book-length study to connect the failures of these wars to America’s disastrous performance in the war on terror, Proctor’s work serves as an attempt to convince Army leaders to avoid repeating the same mistakes.

Author : Marshall Goldsmith
Publisher : Profile Books
Page : 255 pages
File Size : 42,9 Mb
Release : 2010-09-03
Category : Self-Help
ISBN : 9781847651310

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What Got You Here Won't Get You There by Marshall Goldsmith Pdf

Your hard work is paying off. You are doing well in your field. But there is something standing between you and the next level of achievement. That something may just be one of your own annoying habits. Perhaps one small flaw - a behaviour you barely even recognise - is the only thing that's keeping you from where you want to be. It may be that the very characteristic that you believe got you where you are - like the drive to win at all costs - is what's holding you back. As this book explains, people often do well in spite of certain habits rather than because of them - and need a "to stop" list rather than one listing what "to do". Marshall Goldsmith's expertise is in helping global leaders overcome their unconscious annoying habits and become more successful. His one-on-one coaching comes with a six-figure price tag - but in this book you get his great advice for much less. Recently named as one of the world's five most-respected executive coaches by Forbes, he has worked with over 100 major CEOs and their management teams at the world's top businesses. His clients include corporations such as Goldman Sachs, Glaxo SmithKline, Johnson and Johnson and GE.

Author : M. E. S.,Mary E. Simpson
Publisher : Unknown
Page : 134 pages
File Size : 46,6 Mb
Release : 1861
Category : Bible
ISBN : BL:A0017102560

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Scripture Lessons for the Unlearned. To be Read with the Bible by M. E. S.,Mary E. Simpson Pdf

Author : Humble the Poet
Publisher : HarperCollins
Page : 320 pages
File Size : 53,8 Mb
Release : 2019-04-09
Category : Self-Help
ISBN : 9780062905178

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Unlearn by Humble the Poet Pdf

The internationally bestselling self-empowerment book from influencer, rapper, and spoken word artist Humble the Poet, now available in a new edition with a new foreword by the author. Unlearn offers short, accessible, and counterintuitive lessons for reaching our full potential. Beloved for his sincerity, playfulness, and sage advice, globally famous rapper, spoken word artist, poet, blogger, and influencer Humble the Poet has traditionally shared his message of self-discovery, creativity, and empowerment with his fans through music and written word. That message has now been extended to this empowering book, offering insights and wisdom that challenge conventional thinking and help you tap into your best, most authentic self. Humble sees life with unique clarity. In Unlearn, he opens our eyes to our own lives, helping us to recognize the possibilities that await us and the challenges that prevent us from realizing our dreams. With his characteristic honesty and forthrightness, he helps us shed the problematic lessons we’ve learned throughout our lives that limit us, from sabotaging habits, to fixed mindsets, to past regrets, and relearn new, unconventional ways of moving through life. Among his 101 lessons are: Fitting In Is a Pointless Activity Don’t Trust Everything You Feel Killing Expectations Births Happiness Comparisons are Killer Baby Steps Add Up You Decide Your Worth Profound in its simplicity, Unlearn is the perfect invitation to a new beginning and to pursue a life of fulfillment.

Author : Chantal Delsol
Publisher : Intercollegiate Studies Institute
Page : 248 pages
File Size : 43,7 Mb
Release : 2006
Category : History
ISBN : UOM:39015064873352

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The Unlearned Lessons of the Twentieth Century by Chantal Delsol Pdf

Calls into question most of the truths and beliefs bequeathed to us from the past. A central belief in the dignity of the human person, the cornerstone of the doctrine of universal human rights to which even secular Westerners still cling. Delsol charges that it is not enough to proclaim human rights; rather, one must understand what sort of being the human person is if humans are to be genuinely respected.

Author : Arne Duncan
Publisher : Simon & Schuster
Page : 256 pages
File Size : 51,8 Mb
Release : 2019-08-06
Category : Education
ISBN : 9781501173066

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How Schools Work by Arne Duncan Pdf

“This book merits every American’s serious consideration” (Vice President Joe Biden): from the Secretary of Education under President Obama, an exposé of the status quo that helps maintain a broken system at the expense of our kids’ education, and threatens our nation’s future. “Education runs on lies. That’s probably not what you’d expect from a former Secretary of Education, but it’s the truth.” So opens Arne Duncan’s How Schools Work, although the title could just as easily be How American Schools Work for Some, Not for Others, and Only Now and Then for Kids. Drawing on nearly three decades in education—from his mother’s after-school program on Chicago’s South Side to his tenure as Secretary of Education in Washington, DC—How Schools Work follows Arne (as he insists you call him) as he takes on challenges at every turn: gangbangers in Chicago housing projects, parents who call him racist, teachers who insist they can’t help poor kids, unions that refuse to modernize, Tea Partiers who call him an autocrat, affluent white progressive moms who hate yearly tests, and even the NRA, which once labeled Arne the “most extreme anti-gun member of President Obama’s Cabinet.” Going to a child’s funeral every couple of weeks, as he did when he worked in Chicago, will do that to a person. How Schools Work exposes the lies that have caused American kids to fall behind their international peers, from early childhood all the way to college graduation rates. But it also identifies what really does make a school work. “As insightful as it is inspiring” (Washington Book Review), How Schools Work will embolden parents, teachers, voters, and even students to demand more of our public schools. If America is going to be great, then we can accept nothing less.

Author : Florence Gildea
Publisher : Circle Books
Page : 104 pages
File Size : 40,9 Mb
Release : 2021-07
Category : Electronic
ISBN : 1789045754

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Lessons I Have Unlearned by Florence Gildea Pdf

Discovering that life isn't what I expected, and neither is God.

Author : W. James Popham
Publisher : Unknown
Page : 0 pages
File Size : 44,8 Mb
Release : 2009
Category : Education
ISBN : 1934742147

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Unlearned Lessons by W. James Popham Pdf

"Why is it," writes noted assessment expert W. James Popham, "that today's educators seem almost compelled to replicate their predecessors' blunders?" Looking back over a career of more than fifty years in education, Popham identifies six key "unlearned lessons" in education and reflects on their impact on schools, teachers, and students. In an account enlivened by personal anecdotes and the unique perspective gained from long experience, he shows how each of these six mistakes has persisted over time, gives examples of encounters with these mistakes in the course of his professional career, and points the way toward straightforward solutions. This lucid and powerful book belongs on the bookshelf of anyone interested in the history of education and the intersection between assessment, policy, and instruction. "Popham shares the wisdom gained from a lifetime in education and assessment. He reminds us, with humor and clear examples, that there are ways to build accountability systems that do not lead to excessive test preparation, teaching to the test, or attempts to cover curricula more rapidly than is sensible. Unlearned Lessons helps us to see the folly of repeating our errors again and again." -- David C. Berliner, Regents' Professor, College Of Education, Arizona State University "A wise and witty analysis of six obstacles to better schools from one of the nation's foremost testing experts. Popham identifies persistent flaws in the way we approach education--and shows how to fix them. Anyone frustrated by the current wave of test-driven reforms will enjoy this guide to bringing more sense to schooling." -- Jack Jennings, president and CEO, Center on Education Policy "Given all that has been written about what ails American education and how to fix it, seldom are the problems and possible solutions captured so cogently, and in terms everyone can appreciate. There is much here that demands careful attention by educators and policymakers alike." -- Jim Pellegrino, Distinguished Professor of Psychology and Education, University of Illinois at Chicago W. James Popham began his career in education as a high school teacher in Oregon. He is professor emeritus at the University of California, Los Angeles Graduate School of Education and Information Studies. He is the author of twenty-five books and a former president of the American Educational Research Association. In 2002 the National Council on Measurement in Education presented him with its Award for Career Contributions to Educational Measurement. In 2006 he was awarded a Certificate of Recognition by the National Association of Test Directors..

Author : Jack Uldrich
Publisher : Bookhouse Fulfillment
Page : 152 pages
File Size : 46,5 Mb
Release : 2011-06-07
Category : Business & Economics
ISBN : 1592984134

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Higher Unlearning by Jack Uldrich Pdf

"Education consists mainly in what we have unlearned." Book jacket.

Author : B. Z. Presseisen
Publisher : Unknown
Page : 128 pages
File Size : 47,7 Mb
Release : 1985-12
Category : Electronic
ISBN : 0850000807

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Unlearned Lessons by B. Z. Presseisen Pdf

Author : Raymond M. Scurfield
Publisher : Algora Publishing
Page : 244 pages
File Size : 45,8 Mb
Release : 2006
Category : History
ISBN : 9780875864860

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A Vietnam Trilogy, Vol. 3: War Trauma by Raymond M. Scurfield Pdf

A nationally renowned PTSD authority reveals the psychiatric impact of war on soldiers and veterans, dented or minimized by government and the military. Through efforts to treat veterans of past conflicts he illustrates the inevitability of lifelong psychiatric scars from today's conflicts as well.

Author : McIntyre, Susan
Publisher : IGI Global
Page : 351 pages
File Size : 48,6 Mb
Release : 2014-09-30
Category : Business & Economics
ISBN : 9781466664548

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Utilizing Evidence-Based Lessons Learned for Enhanced Organizational Innovation and Change by McIntyre, Susan Pdf

"Lessons Learned" is a knowledge management approach for organizational learning and improved performance and productivity. However beneficial this approach is, few organizations have been able to implement the processes necessary for organizational success. Utilizing Evidence-Based Lessons Learned for Enhanced Organizational Innovation and Change links the theoretical foundation of the “lessons learned” approach with current tools and evidence-based research in support of organizational development. Outlining best practices and emerging research in organizational learning, this publication is ideal for project managers, academicians, researchers, and upper-level students looking to implement these processes into their project management cycle, particularly in the risk management and quality control processes.

Author : Éamonn Dunne,Aidan Seery
Publisher : punctum books
Page : 198 pages
File Size : 49,8 Mb
Release : 2016
Category : Education
ISBN : 9780692722343

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The Pedagogics of Unlearning by Éamonn Dunne,Aidan Seery Pdf

What does it mean to unlearn? Once we have learned something, is it ever possible to unlearn that something? If something is said to have been unlearned, does that mean that it is simply forgotten or does some residual force of learning, some perverse force, also resonate in ways that might help us to rethink traditional approaches to teaching and learning? Might we say that education today is haunted by the spectre of unlearning?This book invites readers to reflect on the possibilities of knowing, reflecting, understanding, teaching and learning in ways that allow us to imagine the other side of education, the side which understands non-knowledge, ignorance, stupidity and wonder as potentially the most important learning experiences we can ever have. In a series of provocative essays by some of the world's most renowned theorists in philosophy, psychoanalysis, cultural studies, politics and education, The Pedagogics of Unlearning challenges us to think again about what we mean when we talk about learning - about what it really means to learn - and whether the kinds of learning we imagine in our classrooms and daily lives are actually synonymous with the sort of learning we envision when we think and talk about the purpose and passage of education.If you think you know what education and learning are doing, what teaching strategies do, and what learning outcomes are, then this book asks you to think again, to unlearn what you have learned, to learn to unlearn.TABLE OF CONTENTS // Éamonn Dunne, "Preface: Learning to Unlearn" - Jacques Ranciere, "Unwhat?" - Deborah Britzman, "Phantasies of the Writing Block: A Psychoanalytic Contribution to Pernicious Unlearning" - Sam Chambers, "Learning How to Be a Capitalist: From Neoliberal Pedagogy to the Mystery of Learning" - John D. Caputo, "Teaching the Event: Deconstruction: Hauntology and the Scene of Pedagogy" - Paul Bowman, "The Intimate Schoolmaster and the Ignorant Stifu: Postructuralism, Bruce Lee and the Ignorance of Everyday Radical Pedagogy" - L.O. Aranye Fradenburg and Eileen A. Joy, "Unlearning: A Duologue" - Aidan Seery, "After-word(s)"The Pedagogics of Unlearning originated at a conference held at Trinity College, University of Dublin, 6-7 September 2014.