Unleashing Excellence

Author : Dennis Snow,Teri Yanovitch
Publisher : John Wiley & Sons
Page : 261 pages
File Size : 40,6 Mb
Release : 2009-11-16
Category : Business & Economics
ISBN : 9780470503805

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Unleashing Excellence by Dennis Snow,Teri Yanovitch Pdf

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Author : Ben Carson,Cecil Murphey
Publisher : Harper Collins
Page : 274 pages
File Size : 47,6 Mb
Release : 1996
Category : Biography & Autobiography
ISBN : 9780310214595

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Think Big by Ben Carson,Cecil Murphey Pdf

Ben Carson shares the story of how he transformed himself from the dumbest student in his fifth grade class into a Yale graduate and pediatric neurosurgeon, and tells of some of the people who inspired him to achieve in his studies and in life.

Author : Dennis Snow
Publisher : Unknown
Page : 0 pages
File Size : 54,8 Mb
Release : 2010-08
Category : Business & Economics
ISBN : 0615372414

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Lessons from the Mouse by Dennis Snow Pdf

Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

Author : Horst Schulze
Publisher : Zondervan
Page : 225 pages
File Size : 47,8 Mb
Release : 2019-03-05
Category : Self-Help
ISBN : 9780310352105

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Excellence Wins by Horst Schulze Pdf

Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.

Author : Dan Roberts
Publisher : John Wiley & Sons
Page : 290 pages
File Size : 46,7 Mb
Release : 2011-04-06
Category : Business & Economics
ISBN : 9781118044506

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Unleashing the Power of IT by Dan Roberts Pdf

Timely guidance for transforming IT into a strategic business partner Today's leaders are expected to reduce costs, increase productivity, drive innovation and help the business identify and pursue new business opportunities. Successful IT leaders will be the ones that become strategic business partners and decision influencers in their organizations. Unleashing the Power of IT describes in actionable detail, the new mindset, core skill set, and interpersonal tool set that are necessary for IT leaders to thrive in today's increasingly complex challenging business environment. Provides tangible, hard-hitting, real-world strategies, techniques and approaches that will immediately transform your IT workforce and culture Includes Top Ten lists of tips and techniques, proven frameworks and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Addresses how to build a client-focused IT culture; move your organization from order takers to trusted business partners, market IT's value, lead change with confidence, manage projects and vendor relationships A special feature of this book includes a chapter profiling several world-class organizations that have implemented the principles in this book. Learn about the culture change challenges they overcame and benefit from their best practices and successes.

Author : Frances X. Frei,Frances Frei,Anne Morriss
Publisher : Harvard Business Press
Page : 262 pages
File Size : 53,5 Mb
Release : 2012
Category : Customer relations
ISBN : 9781422133316

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Uncommon Service by Frances X. Frei,Frances Frei,Anne Morriss Pdf

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Author : Arron S. Angle
Publisher : Quality Press
Page : 122 pages
File Size : 52,8 Mb
Release : 2019-03-11
Category : Business & Economics
ISBN : 9781951058524

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Unleash Quality by Arron S. Angle Pdf

Quality has been around for years-why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors-behaviors that apply to every department within a company. In other words, a company's culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company's population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality-by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you'll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization's bottom line. You'll start by learning the aspects of a behavior-based quality culture and how to unleash an organization's potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You'll then move into how to implement a behavior-based quality culture at your organization. This will include: Recommendations on strategy development. Considerations for organizational structure. How to build metrics by department that drive change. How to maintain a behavior-based culture of quality. Who should read this book? There is truly something in here for everyone. Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results. Quality professionals: Use this book as instructional material for staff and managers about the power of quality. Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.

Author : Machen MacDonald
Publisher : PLI Publishing
Page : 185 pages
File Size : 42,7 Mb
Release : 2007
Category : Motivation (Psychology)
ISBN : 9781424331253

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The Power of Coaching...Engaging Excellence in Others! by Machen MacDonald Pdf

Author : Nancy Tennant Snyder,Deborah L. Duarte
Publisher : John Wiley & Sons
Page : 272 pages
File Size : 43,5 Mb
Release : 2008-07-10
Category : Business & Economics
ISBN : 9780470374412

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Unleashing Innovation by Nancy Tennant Snyder,Deborah L. Duarte Pdf

In publications such as BusinessWeek and Fast Company, the media have celebrated Whirlpool's transformation into a leading-edge innovator and Nancy Tennant Snyder's role as chief innovation officer. Ten years after this remarkable transformation, Unleashing Innovation tells the inside story of one of the most successful innovation turnarounds in American history. Nancy Tennant Snyder and coauthor Deborah L. Duarte reveal how Whirlpool undertook one of the largest change efforts in corporate history and show how innovation was embedded throughout the company, which ultimately lead to bottom-line results.

Author : Tom Kelley,David Kelley
Publisher : Crown Currency
Page : 306 pages
File Size : 46,5 Mb
Release : 2013-10-15
Category : Business & Economics
ISBN : 9780385349376

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Creative Confidence by Tom Kelley,David Kelley Pdf

IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us. Too often, companies and individuals assume that creativity and innovation are the domain of the "creative types." But two of the leading experts in innovation, design, and creativity on the planet show us that each and every one of us is creative. In an incredibly entertaining and inspiring narrative that draws on countless stories from their work at IDEO, the Stanford d.school, and with many of the world's top companies, David and Tom Kelley identify the principles and strategies that will allow us to tap into our creative potential in our work lives, and in our personal lives, and allow us to innovate in terms of how we approach and solve problems. It is a book that will help each of us be more productive and successful in our lives and in our careers.

Author : A. Roger Merrill,Todd Davis,Michael Simpson,Shawn D. Moon
Publisher : Simon and Schuster
Page : 256 pages
File Size : 40,5 Mb
Release : 2017-04-18
Category : Business & Economics
ISBN : 9781682610022

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Talent Unleashed by A. Roger Merrill,Todd Davis,Michael Simpson,Shawn D. Moon Pdf

Presents guidance on how to inspire others through effective communication, including advice on helping people find clarity, a unique voice, and creativity.

Author : Dennis Snow,Teri Yanovitch
Publisher : John Wiley & Sons
Page : 261 pages
File Size : 53,7 Mb
Release : 2009-10-29
Category : Business & Economics
ISBN : 9780470564196

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Unleashing Excellence by Dennis Snow,Teri Yanovitch Pdf

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Author : Gary Harpst
Publisher : BookPros, LLC
Page : 295 pages
File Size : 48,9 Mb
Release : 2007
Category : Business & Economics
ISBN : 9781933538815

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Six Disciplines for Excellence by Gary Harpst Pdf

Six Disciplines Corporation is dedicated to helping small businesses achieve and sustain success. Six Disciplines for Excellence provides six fundamental business principles that are specifically designed to help small businesses move beyond momentary success to attain enduring excellence. This book is not for those who are looking for a quick fix. Six Disciplines for Excellence is a long-term fitness program, not a fad diet.In Six Disciplines for Excellence, you will find:. Information on creating a unique mission statement. Ways to deal with internal and external factors (such as equipment failure or an unfavorable stock market) that affect your business. Helpful charts, checklists, hints, tips, and graphs . Techniques to sustain the success you have worked hard to achieve

Author : Jacqueline M. Stavros,Cheri B. Torres
Publisher : Taos Institute Publications
Page : 178 pages
File Size : 48,8 Mb
Release : 2005
Category : Business & Economics
ISBN : 0971441669

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Dynamic Relationships by Jacqueline M. Stavros,Cheri B. Torres Pdf

Dynamic Relationships invites us to step into the appreciative paradigm where the principles governing our actions and relationships offer a means for increased value and meaning in our lives and communities of work and play.They empower us to become a force for creating and sustaining life-affirming relationships and success in daily living.

Author : Don Hahn
Publisher : Disney Electronic Content
Page : 270 pages
File Size : 41,9 Mb
Release : 2011-05-31
Category : Business & Economics
ISBN : 9781423161486

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Brain Storm by Don Hahn Pdf

Whether you're writing a novel, painting with watercolors, composing a symphony, or baking peanut butter cookies, creativity plays a crucial role in achieving satisfaction and excellence. But, for many of us, accessing our creative core is difficult, if not impossible. Now, acclaimed film producer Don Hahn offers his own unorthodox, yet highly effective methods for reawakening the creative spirit.