Verism Foundation Study Guide

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Verism - Foundation Study Guide

Helen Morris,Liz Gallacher
Verism Foundation Study Guide Book PDF

Author : Helen Morris,Liz Gallacher
Publisher : Unknown
Page : 0 pages
File Size : 53,8 Mb
Release : 2018-02
Category : Electronic
ISBN : 940180270X

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Verism - Foundation Study Guide by Helen Morris,Liz Gallacher Pdf

This book is intended as a self-study guide for the VeriSM(TM) Foundation, VeriSM(TM) Essentials, and VeriSM(TM) Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSM(TM) Foundation, VeriSM(TM) Essentials, and VeriSM(TM) Plus, a publication of the IFDC - International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM(TM) Foundation, VeriSM(TM) Essentials and VeriSM(TM) Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, "VeriSM(TM) - A service management approach for the digital age" - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

VeriSM ™ Foundation Study Guide

Helen Morris,Liz Gallagher
VeriSM Foundation Study Guide Book PDF

Author : Helen Morris,Liz Gallagher
Publisher : Van Haren
Page : 230 pages
File Size : 47,8 Mb
Release : 2018-02-28
Category : Electronic
ISBN : 9789401802697

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VeriSM ™ Foundation Study Guide by Helen Morris,Liz Gallagher Pdf

This book is intended as a self-study guide for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus, a publication of the IFDC – International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM™ Foundation, VeriSM™ Essentials and VeriSM™ Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSM™ - A service management approach for the digital age” - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

VeriSM – Foundation Courseware

Helen Morris ,Liz Gallacher
VeriSM Foundation Courseware Book PDF

Author : Helen Morris ,Liz Gallacher
Publisher : Van Haren
Page : 256 pages
File Size : 55,5 Mb
Release : 2018-01-22
Category : Education
ISBN : 9789401802635

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VeriSM – Foundation Courseware by Helen Morris ,Liz Gallacher Pdf

The Courseware package consist out of two publications, VeriSMTM – Foundation Courseware and VeriSM™ – Foundation Study guide. This training material covers the syllabus for the VeriSM™ Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM™ Foundation certification. VeriSM™ Foundation consists of two parts: VeriSM™ Essentials and VeriSM™ Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSM™ Plus training only. When they pass the VeriSM™ Plus exam they receive the VeriSM™ Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSM™ Essentials training only. Students who pass the VeriSM™ Essentials exam, receive the VeriSM™ Essentials certificate. If they pass the VeriSM™ Plus exam later, they will automatically receive the VeriSM™ Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSM™ model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSM™ is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSM™ is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSM™ is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.

VeriSMTM

Helen Morris,Liz Gallacher
VeriSMTM Book PDF

Author : Helen Morris,Liz Gallacher
Publisher : Unknown
Page : 128 pages
File Size : 46,9 Mb
Release : 2018
Category : Electronic
ISBN : 9401802955

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VeriSMTM by Helen Morris,Liz Gallacher Pdf

This book is intended as a self-study guide for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus, a publication of the IFDC - International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSMTM Foundation, VeriSMTM Essentials and VeriSMTM Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, "VeriSMTM - A service management approach for the digital age" - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role). Bron: Flaptekst, uitgeversinformatie.

VeriSM ™ - unwrapped and applied

Claire Agutter,Johann Botha,Suzanne D. Van Hove
VeriSM unwrapped and applied Book PDF

Author : Claire Agutter,Johann Botha,Suzanne D. Van Hove
Publisher : Van Haren
Page : 350 pages
File Size : 46,8 Mb
Release : 2024-07-03
Category : Education
ISBN : 9789401803342

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VeriSM ™ - unwrapped and applied by Claire Agutter,Johann Botha,Suzanne D. Van Hove Pdf

VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.

An Education in Service Management - A guide to building a successful service management career and delivering organisational successAn Education in Service Management - A guide to building a successful service management career and delivering organisational success

David Barrow
An Education in Service Management A guide to building a successful service management career and delivering organisational successAn Education in Service Management A guide to building a successful service management career and delivering organisational success Book PDF

Author : David Barrow
Publisher : IT Governance Ltd
Page : 265 pages
File Size : 53,5 Mb
Release : 2023-12-11
Category : Business & Economics
ISBN : 9781787784680

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An Education in Service Management - A guide to building a successful service management career and delivering organisational successAn Education in Service Management - A guide to building a successful service management career and delivering organisational success by David Barrow Pdf

An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts. ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how: Working in or with ITSM enables you to build a career that spans global industries, locations and sectors; ITSM roles vary from service desk analyst to chief technology officer or consultant; and As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.

VeriSM ™ - A Pocket Guide

Doug Tedder,Michelle Major-Goldsmith,Simon Dorst
VeriSM A Pocket Guide Book PDF

Author : Doug Tedder,Michelle Major-Goldsmith,Simon Dorst
Publisher : Van Haren
Page : 180 pages
File Size : 55,8 Mb
Release : 2024-07-03
Category : Electronic
ISBN : 9789401802710

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VeriSM ™ - A Pocket Guide by Doug Tedder,Michelle Major-Goldsmith,Simon Dorst Pdf

This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: • Managers - who want to understand how to leverage evolving management practices; • Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; • Executives - who are accountable for effective service delivery; • Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management.

A Guide to Customer Service Skills for the Help Desk Professional

Donna Knapp
A Guide to Customer Service Skills for the Help Desk Professional Book PDF

Author : Donna Knapp
Publisher : Course Technology
Page : 408 pages
File Size : 49,6 Mb
Release : 2004-11
Category : Business & Economics
ISBN : PSU:000054213814

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A Guide to Customer Service Skills for the Help Desk Professional by Donna Knapp Pdf

This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Claire Agutter
ITIL 4 Essentials Your essential guide for the ITIL 4 Foundation exam and beyond second edition Book PDF

Author : Claire Agutter
Publisher : IT Governance Ltd
Page : 211 pages
File Size : 44,9 Mb
Release : 2020-04-28
Category : Computers
ISBN : 9781787782204

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ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition by Claire Agutter Pdf

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

For Good and Evil

Charles Adams
For Good and Evil Book PDF

Author : Charles Adams
Publisher : Rowman & Littlefield
Page : 568 pages
File Size : 40,8 Mb
Release : 1993
Category : Taxation
ISBN : 9780819186317

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For Good and Evil by Charles Adams Pdf

Records the impact of taxation on events in world history, from ancient Egypt to the present, and concludes that taxation has been a force that has shaped world history and has had a direct bearing on the civilization process.

The ITSM Process Design Guide

Donna Knapp
The ITSM Process Design Guide Book PDF

Author : Donna Knapp
Publisher : J. Ross Publishing
Page : 257 pages
File Size : 54,9 Mb
Release : 2010-08-15
Category : Business & Economics
ISBN : 9781604270495

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The ITSM Process Design Guide by Donna Knapp Pdf

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Software Architecture Foundation

Gernot Starke,Alexander Lorz
Software Architecture Foundation Book PDF

Author : Gernot Starke,Alexander Lorz
Publisher : Van Haren
Page : 233 pages
File Size : 42,7 Mb
Release : 2021-05-25
Category : Education
ISBN : 9789401807425

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Software Architecture Foundation by Gernot Starke,Alexander Lorz Pdf

This book covers everything you need to master the iSAQB© Certified Professional for Software Architecture - Foundation Level (CPSA-F) certification. This internationally renowned education and certification schema defines various learning path for practical software architects. This book concentrates on the foundation level examination. It explains and clarifies all 40+ learning goals of the CPSA-F© curriculum. In addition, you find step-by-step preparation guide for the examination. Please beware: This book is not meant as a replacement for existing software architecture books and courses, but strongly focusses on explaining and clarifying the iSAQB CPSA-F foundation.

ASL

Remko van der Pols
ASL Book PDF

Author : Remko van der Pols
Publisher : The Stationery Office
Page : 173 pages
File Size : 40,6 Mb
Release : 2004-02-23
Category : Business & Economics
ISBN : 9789077212059

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ASL by Remko van der Pols Pdf

Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure. This publication contains information on the ASL (the Application Services Library) framework, which is currently the only public domain application management standard in the world. Aspects discussed include: the structure of the ASL framework, maintenance processes including configuration, capacity and continuity management; impact analysis, design, testing and implementation; connecting processes such as software control and distribution; application cycle management; organisations cycle management; relationships with other forms of management; application and introduction of ASL.

Roman Art

Nancy Lorraine Thompson,Philippe De Montebello,John Kent Lydecker,Carlos A. Picón
Roman Art Book PDF

Author : Nancy Lorraine Thompson,Philippe De Montebello,John Kent Lydecker,Carlos A. Picón
Publisher : Metropolitan Museum of Art
Page : 218 pages
File Size : 40,9 Mb
Release : 2007
Category : Art, Roman
ISBN : 9781588392220

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Roman Art by Nancy Lorraine Thompson,Philippe De Montebello,John Kent Lydecker,Carlos A. Picón Pdf

A complete introduction to the rich cultural legacy of Rome through the study of Roman art ... It includes a discussion of the relevance of Rome to the modern world, a short historical overview, and descriptions of forty-five works of art in the Roman collection organized in three thematic sections: Power and Authority in Roman Portraiture; Myth, Religion, and the Afterlife; and Daily Life in Ancient Rome. This resource also provides lesson plans and classroom activities."--Publisher website.

TOGAF® Business Architecture Level 1 Study Guide

Andrew Josey,The Open Group,Steve Else,EA Principals
TOGAF Business Architecture Level 1 Study Guide Book PDF

Author : Andrew Josey,The Open Group,Steve Else,EA Principals
Publisher : Van Haren
Page : 128 pages
File Size : 52,9 Mb
Release : 2019
Category : Education
ISBN : 9789401804820

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TOGAF® Business Architecture Level 1 Study Guide by Andrew Josey,The Open Group,Steve Else,EA Principals Pdf

This title is the Study Guide for the TOGAF® Business Architecture Part 1 Examination. It gives an overview of every learning objective for the TOGAF Business Architecture Syllabus and in-depth coverage on preparing and taking the TOGAF Business Architecture Part 1 Examination. It is specifically designed to help individuals prepare for certification. This Study Guide is excellent material for: • Individuals who require knowledge and understanding of TOGAF Business Architecture techniques; • Professionals who are working in roles associated with an architecture project such as those responsible for planning, execution, development, delivery, and operation; • Architects who are looking to achieve the TOGAF Business Architecture Level 1 credential; • Architects who want to specialize in development of a Business Architecture based on the TOGAF Standard, Version 9.2; It covers the following topics: • Business Modeling • Business Capabilities • Value Streams • Information Mapping • TOGAF Business Scenarios and how to apply them in development of a Business Architecture based on the TOGAF Standard, Version 9.2. A prior knowledge of Enterprise Architecture is advantageous but not required. While reading this Study Guide, the reader should also refer to the TOGAF Standard, Version 9.2 documentation (manual), available as hard copy and eBook, from www.vanharen.net and online booksellers, and also available online at www.opengroup.org.