Viewing Library Metrics From Different Perspectives
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Viewing Library Metrics from Different Perspectives by Robert E. Dugan,Peter Hernon,Danuta A. Nitecki Pdf
This volume makes a convincing argument for targeting the right audience with the right metric. The first three chapters introduce key concepts and the relevant literature, and helps libraries make the crucial distinction between assessment and evaluation.
Author : Peter Hernon,Ellen Altman,Robert E. Dugan Publisher : American Library Association Page : 507 pages File Size : 41,6 Mb Release : 2015-05-12 Category : Language Arts & Disciplines ISBN : 9780838913109
Assessing Service Quality by Peter Hernon,Ellen Altman,Robert E. Dugan Pdf
This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Author : Peter Hernon,Ellen Altman,Robert E. Dugan Publisher : American Library Association Page : 232 pages File Size : 51,9 Mb Release : 2015-05-12 Category : Language Arts & Disciplines ISBN : 9780838913086
Assessing Service Quality by Peter Hernon,Ellen Altman,Robert E. Dugan Pdf
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.
Author : Michael F. Bemis Publisher : American Library Association Page : 304 pages File Size : 53,6 Mb Release : 2014 Category : Language Arts & Disciplines ISBN : 9780838911853
Library and Information Science by Michael F. Bemis Pdf
This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.
Author : Jo Bell Whitlatch,Susan E. Searing Publisher : American Library Association Page : 326 pages File Size : 53,8 Mb Release : 2014-08-06 Category : Language Arts & Disciplines ISBN : 9780838919958
Guide to Reference in Essential General Reference and Library Science Sources by Jo Bell Whitlatch,Susan E. Searing Pdf
Ideal for public, school, and academic libraries looking to freshen up their reference collection, as well as for LIS students and instructors conducting research, this resource collects the cream of the crop sources of general reference and library science information.
Author : Peter Hernon,Robert E. Dugan,Joseph R. Matthews Publisher : American Library Association Page : 256 pages File Size : 43,8 Mb Release : 2014 Category : Language Arts & Disciplines ISBN : 9780838911952
Getting Started with Evaluation by Peter Hernon,Robert E. Dugan,Joseph R. Matthews Pdf
Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure Examines qualitative versus quantitative measures Shows how to decide which metrics are relevant to one’s own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff Offers advice on marshaling data to effectively communicate the value and impact of a library and its services, no matter the audience Complete with a detailed list of sources for metrics and concrete examples of evaluation in practice, this workbook will be both valuable and immediately useful to managers at academic and public libraries, as well as to library trustees and others interested in assessing service quality.
Higher Education Outcomes Assessment for the Twenty-First Century by Peter Hernon,Robert E. Dugan,Candy Schwartz Pdf
This book discusses recent trends in outcomes assessment, examines how state governments are reshaping the national discussion with higher education, and explains how libraries must respond to these changes. Higher Education Outcomes Assessment for the Twenty-first Century focuses on recent developments in outcomes assessment, especially from the perspectives of the federal government and state governments, as well as foundations concerned about the state of higher education. The authors identify the significant changes that these stakeholders call for—information that academic librarians and anyone following outcomes assessment need to be aware of—and interpret the discussions to identify implications for libraries. Building upon the foundation of knowledge presented in the previous two Libraries Unlimited Outcomes Assessment in Higher Education titles, this book provides readers with up-to-date coverage of topics such as the emerging metrics used to define student and institutional success; the increased importance of accountability and the need to compare and assess the performance of programs and institutions rather than individual courses; and the shift in prioritizing student outcomes over student learning outcomes. The authors also spotlight the critical need for libraries to fit their role within the national discussion and suggest ways in which library managers and directors can play a role in redirecting the discussion to their benefit.
Author : William W. Sannwald Publisher : American Library Association Page : 216 pages File Size : 44,8 Mb Release : 2018-12-03 Category : Language Arts & Disciplines ISBN : 9780838915608
Financial Management for Libraries by William W. Sannwald Pdf
Presenting financial management principles and best practices applicable to both public and academic libraries, this comprehensive text elucidates a broad array of issues crucial for those entering a managerial position. Both thorough and straightforward, Sannwald's treatment gives readers a solid grounding in the basics of accounting and finance, with an emphasis on applicability to library management and operations;ties budgets and strategic planning to library vision, mission, goals, and objectives;discusses the roles of stakeholders such as boards, governmental/municipal bodies, the university, and the community;looks at a variety of funding sources, from tax revenue to gifts and donations, and presents sound strategies for including them when projecting income and expenses;articulates and discusses the pros and cons of various budget strategies;includes sample budgets and forms that can be customized as needed;offers expert guidance on modifying budgets for windfalls and shortfalls;explains operating ratios, fiscal benchmarking, and metrics, demonstrating how to use these to effectively create and manage a budget and assess the fiscal health of the library; andadvises on how to effectively prepare and present a budget and annual financial statements to a library's governing agency. Ideal for course use, this book will also serve as a ready reference for practitioners.
Author : Richard E. Rubin,Rachel G. Rubin Publisher : American Library Association Page : 731 pages File Size : 41,7 Mb Release : 2020-09-14 Category : Language Arts & Disciplines ISBN : 9780838947555
This book provides an overview of leadership in library and information science (LIS), examines the findings of doctoral students in the Simmons program in Managerial Leadership in the Information Professions, and advocates research in LIS. Library and information science researchers can provide valuable insights about leadership and management, thereby adding a significant amount of practical information to the foundation of knowledge for LIS professionals and educators. Accordingly, it behooves both internal and external LIS practitioners to investigate and apply these research findings. Utilizing the available evidence wisely will better connect libraries to an organizational culture of assessment and evaluation, enabling improved service despite reduced funding after the recent economic downturn. This book conveys the rich study findings about leadership in the profession based on case studies and scenario plans written by doctoral students in the Simmons program in Managerial Leadership in the Information Professions, and takes the lessons from this research to advocate further research in library and information science (LIS). Shaping the Future: Advancing the Understanding of Leadership provides an overview of leadership in LIS, highlighting the research done, the areas for discussion, and the potential for further study. Examples of case studies and scenario planningapplicable to both academic and public librariesare provided.
Reflecting on the Future of Academic and Public Libraries by Peter Hernon,Joseph R. Matthews Pdf
Academic and public libraries are much different today than they were even 15 years ago. With even bigger changes on the horizon, what lies in store? This volume offers ideas to academic and public librarians about the future of library services. Editors Hernon and Matthews invite a raft of contributors to step back and envision the type of future library that will generate excitement and enthusiasm among users and stakeholders. Anyone interested in the future of libraries, especially library managers, will be engaged and stimulated as the contributorsExamine the current state of the library, summarizing existing literature on the topic to sketch in historical backgroundProject into the future, using SWOT analysis, environmental scans, and other techniques to posit how library infrastructure (such as staff, collections, technology, and facilities) can adapt in the decades aheadConstruct potential scenarios that library leaders can use to forge paths for their own institutionsThe collection of knowledge and practical wisdom in this book will help academic and public libraries find ways to honor their missions while planning for the broader institutional changes already underway.
The Pivotal Role of Academic Librarians in Digital Learning by Melissa N. Mallon Pdf
The budget-constrained, rapidly evolving climate of higher education and academic libraries makes it a necessity for academic librarians and administrators to communicate the value of their library to the university. This book explains how to execute this critical task. Authored by a library director and director of library liason and instructional services who formerly served as a faculty member, a librarian, and a professional development instructor, The Pivotal Role of Academic Librarians in Digital Learning establishes the library's role in supporting student learning in an increasingly digital environment by exploring theoretical foundations and sharing concrete examples. The chapters focus on strategies and methods for demonstrating the academic library's value through strategic campus partnerships, creation of learning objects such as video tutorials, research instruction designed to facilitate student collaboration, and participation in assessment of learning on campus. All of the topics addressed within a broad range of subject matter fall within the scope of learning in the "digital age," with particular emphasis on utilizing online learning environments—including social media—to teach students critical thinking and research skills as well as to position the academic library as an integral part of the modern learning environment. This book is a must-read for academic librarians in instructional roles, teaching faculty, academic library administrators and managers who need to communicate the value of the library in relation to student learning, and academic administrators who are obligated to demonstrate the important role of libraries in academic excellence.
Encyclopedia of Information Science and Technology, Third Edition by Khosrow-Pour, Mehdi Pdf
"This 10-volume compilation of authoritative, research-based articles contributed by thousands of researchers and experts from all over the world emphasized modern issues and the presentation of potential opportunities, prospective solutions, and future directions in the field of information science and technology"--Provided by publisher.
Introduction to Information Science by David Bawden,Lyn Robinson Pdf
This landmark textbook takes a whole subject approach to Information Science as a discipline. Introduced by leading international scholars and offering a global perspective on the discipline, this is designed to be the standard text for students worldwide. The authors' expert narrative guides you through each of the essential building blocks of information science offering a concise introduction and expertly chosen further reading and resources. Critical topics covered include: foundations: - concepts, theories and historical perspectives - organising and retrieving information - information behaviour, domain analysis and digital literacies - technologies, digital libraries and information management - information research methods and informetrics - changing contexts: information society, publishing, e-science and digital humanities - the future of the discipline. Readership: Students of information science, information and knowledge management, librarianship, archives and records management worldwide. Students of other information-related disciplines such as museum studies, publishing, and information systems and practitioners in all of these disciplines.
Examines strategies and best practices that effectively integrate LGBTQ areas of teaching and research with student life activities. Many educational professionals agree that the time has come to expand their circle of inclusion and broaden their definition of diversity by increasing LGBTQ studies, but the question of how to do so is still debated. Although some colleges and universities have been incorporating LGBTQ studies for decades, courses and programs continue to be pockets of innovation rather than models of inclusion for all of higher education. Colleges and universities need to encourage faculty members to teach and research a wide range of LGBTQ topics, as well as support student life professionals in building inclusive campus communities. This book includes testimonies that alert educators to possible pitfalls and successes of their policies through an analysis of changing student attitudes. Based on these case studies, the contributors offer practical suggestions for the classroom and the provosts office, demonstrating not only the gains that have been made by LGBTQ students and the institutions that serve them, but also the tensions that remain. Expanding the Circle is a comprehensive overview of issues facing LGBTQ students in higher education in the US and those seeking to queer the academy through incorporating LGBTQ content into curricula. It highlights problems we might not have imagineda closeted gay man being harassed by those who are more outand describes issues we would have hoped were historyfaculty and staff telling students not to list a certificate in LGBTQ studies on a resume. This book presents proven strategies to create affirming institutions of higher learning in which students and faculty can be their full selves and study the contributions of LGBTQ people to the human experience. Sean Cahill, coauthor of LGBT Youth in Americas Schools