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Author : Buff Hirko,Mary Bucher Ross
Publisher : American Library Association
Page : 174 pages
File Size : 55,6 Mb
Release : 2004-03-29
Category : Education
ISBN : 0838908764
Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.
Author : Beth Thomsett-Scott,Library and Information Technology Association (U.S.)
Publisher : American Library Association
Page : 171 pages
File Size : 55,9 Mb
Release : 2013-02-07
Category : Language Arts & Disciplines
ISBN : 9781555708993
Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor...
Author : R. David Lankes,Philip Nast
Publisher : ALA Neal-Schuman
Page : 232 pages
File Size : 46,8 Mb
Release : 2008
Category : Language Arts & Disciplines
ISBN : UOM:39015074226419
Shares experts' best practices, forward-looking models, and advice on new developments in virtual reference. Discusses the building of consortia, motivational and coaching activities for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, and more.
Author : Stacey Kimmel,Jennifer Heise
Publisher : CRC Press
Page : 214 pages
File Size : 46,5 Mb
Release : 2003-09-10
Category : Language Arts & Disciplines
ISBN : 0789020459
A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site
Author : James K. Elmborg,Sheril Hook
Publisher : Assoc of Cllge & Rsrch Libr
Page : 324 pages
File Size : 50,9 Mb
Release : 2005
Category : Education
ISBN : 9780838983355
This collection examines the potential inherent in partnerships between libraries and writing centers and suggests that such partnerships might respond more effectively to student needs than separate efforts. The essays consist primarily of case studies of collaborations in institutions throughout the US. The concluding chapter reflects on the impl
Author : Sharon G. Almquist
Publisher : Bloomsbury Publishing USA
Page : 319 pages
File Size : 42,7 Mb
Release : 2011-09-12
Category : Language Arts & Disciplines
ISBN : 9781591589075
Brought to you by a team of experienced practitioners in the field, this book examines the vast topic of library support for distributed learning, providing both historical and contemporary viewpoints. What is the best way to deliver research resources to students who live "off campus"—as in, "way off campus," in a rural area without a high-speed Internet connection? And where does one find a complete (and accurate) synopsis of copyright guidelines that will prevent well-intentioned librarians from being labeled as the "copyright police"? The answers to these two questions regarding distributed learning—and many more—are contained in Distributed Learning and Virtual Librarianship. Written by practitioners in their field of expertise, this book documents the history of distributed learning and discusses current issues in distributed learning librarianship, with a special focus on the role of technology. Topics covered include virtual libraries, reference assistance, E-reserves and document delivery, administrative and marketing issues, and copyright concerns. This text is valuable to librarians working in public, school, and academic libraries.
Author : R. David Lankes
Publisher : Unknown
Page : 248 pages
File Size : 48,8 Mb
Release : 2006
Category : Language Arts & Disciplines
ISBN : UOM:39015063268570
'The Virtual Reference Desk' is based on the peer-reviewed lead papers from the November 2004 virtual reference conference in Ohio. Divided into sections - management, evaluation and standards, technology, resources, research and policy - the book features chapters written by recognized leaders in the reference information field.
Author : Pamela J. Morgan
Publisher : Unknown
Page : 0 pages
File Size : 55,9 Mb
Release : 2009
Category : Language Arts & Disciplines
ISBN : 1555706436
Using paraprofessionals to answer reference questions is a great way to expand your library¿s reference reach while getting the most value out of your staff. But how do you begin training them? What training materials should be used? What skills should be taught? How important is the reference interview for paraprofessionals? What are the pros and cons of using paraprofessionals in this manner? Morgan answers these and other questions in a new edition of this bestselling book. Revised and updated to include basic and advanced skills using both print and electronic resources, this volume includes modules on government information, international and corporate information, statistics, medical and health information, and more. This guide will help you prepare paraprofessionals for the issues frontline library staff face on a daily basis. Once you¿ve trained them, you can turn again to the book for tips and strategies on evaluation and supplemental training. If your library has catalogers, students, newly hired staff, or other staff members with untapped potential, this book is for you.
Author : Lisa A. Ellis
Publisher : Rowman & Littlefield
Page : 371 pages
File Size : 50,5 Mb
Release : 2016-06-09
Category : Language Arts & Disciplines
ISBN : 9781442263932
Reference and Information Services, if it may still be referred to by this term, is an evolving outreach service in libraries. This is not only due to Google and the Internet, but also other technological advances afford users online access to a plethora of content, free and proprietary. This evolution has also caused a shift in the theories and practices (especially, core functions and values) of reference and information services as library schools seek greater alignment with practitioners and libraries on the forefront of these changes. As academics and practitioners work together to educate library students on the kinds of changes happening in reference and information services, they are rethinking their curriculum and assignments to incorporate real-world challenges adaptive to user needs. Likewise, libraries may work through their regional library consortia to plan professional development workshops or training sessions to teach new skills and methods of approach required for such changing services. Here’s a tool for library school instructors, library students, professional development instructors, and current librarians poised to change, which specifically addresses the pedagogy of reference and information services in flux. It will help answer questions such as: How may we better educate a new and current generation of reference and information service professionals, given the challenges they will likely encounter? What kinds of assignments could be devised to better promote active learning in a transformative field like reference and information services? What new approaches or theories could be applied to assist library professionals in meeting the informational needs of users?
Author : Marc Meola,Sam Stormont
Publisher : Unknown
Page : 200 pages
File Size : 47,5 Mb
Release : 2002
Category : Computers
ISBN : UOM:39015056173167
In this text the minds behind Temple University's real-time virtual reference desk walk the reader through six key steps to starting and operating a virtual reference service. They identify five service models: basic; homegrown; advanced; collaborative; and corporate.
Author : Catherine Sheldrick Ross ,Kirsti Nilsen ,Marie L. Radford
Publisher : American Library Association
Page : 344 pages
File Size : 44,7 Mb
Release : 2019-07-03
Category : Language Arts & Disciplines
ISBN : 9780838917275
Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
Author : Richard E. Bopp,Linda C. Smith
Publisher : Bloomsbury Publishing USA
Page : 768 pages
File Size : 55,5 Mb
Release : 2011-05-23
Category : Language Arts & Disciplines
ISBN : 9781598848175
Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.
Author : Steve Coffman
Publisher : American Library Association
Page : 198 pages
File Size : 47,8 Mb
Release : 2003-05-08
Category : Language Arts & Disciplines
ISBN : 0838908500
Chapter One, Reference: The First One Hundred Years ; Chapter Two, Getting Started: Designing Virtual Reference Systems ; Chapter Three, Managing Virtual Reference Services ; Chapter Four, Marketing Virtual Reference Services ; Chapter Five, Where Do We Go from Here? ; Appendixes: A Software Feature Checklist B Sample Pre-employment Screening Test and Key ; Virtual Reference Services Bibliography / by Bernie Sloan.
Author : Christina D. Mune
Publisher : Bloomsbury Publishing USA
Page : 187 pages
File Size : 53,7 Mb
Release : 2020-10-07
Category : Language Arts & Disciplines
ISBN : 9781440861765
Using practical examples from librarians in the field, this book lays out current issues in online learning and teaches librarians how to adapt a variety of library services—including instruction, reference, and collection development—to online education. Recent studies highlighting the challenges faced by online learners show that skills librarians are uniquely qualified to teach, such as information and digital literacy and source evaluation, can improve academic performance in online courses and enhance the online learning experience. Just as embedded librarianship was developed to answer the needs of online courses when they emerged in the early 2000s, online learning librarian Christina Mune now teaches "online librarianship" as a set of realistic strategies for serving a variety of online education models. Each chapter of Libraries Supporting Online Learning addresses a different strategy for supporting online students and/or faculty, with all strategies derived from real-world practices. Librarians will find information on best practices for creating digital literacy tutorials and dynamic content, providing patrons with open access and open educational resources, helping patrons to avoid copyright issues, promoting peer-to-peer learning and resource sharing, posting to social media, and developing scalable reference services. The tools and practical examples in this book will be useful for all educators interested in increasing the efficacy of online learning.
Author : Roy Tennant
Publisher : Roy Tennant
Page : 125 pages
File Size : 53,6 Mb
Release : 2008
Category : Computers
ISBN : 9780615212128
Essays on the use of technology in libraries.