Who S Your Gladys

Author : Marilyn Suttle,Lori Jo Vest
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 53,5 Mb
Release : 2013-04-13
Category : Customer relations
ISBN : 148400941X

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Who's Your Gladys? by Marilyn Suttle,Lori Jo Vest Pdf

Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives' buttons, one who requires a higher degree of skill to manage. One who let's just say it can be difficult. Yet how is it that some businesses prove able not only to satisfy their 'Gladys', but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, "Who's Your Gladys?" reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. EDITORIAL REVIEWS: From Publishers Weekly:"When times are tough, argue entrepreneur Suttle and manager Vest, it's the companies with exceptional customer service that survive. The eponymous Gladys represents the company's hypothetical most challenging client-the one who requires a high level of skill to manage. Using the stories of 10 diverse companies-the Canfield Training Group (of Chicken Soup for the Soul fame), Singapore Airlines, a polyethylene piping product supplier, a spa, an eyeglass distributor and a medical center among them-the authors show companies how to win over Gladys, develop strong client relationships and deliver the superior service that will help them through an economic crisis. It's the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions and answers. The whole is an extremely well-organized and easy to use guide illuminated by the authors' obvious passion for customer service. "It's the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions and answers. The whole is an extremely well-organized and easy to use guide illuminated by the authors' obvious passion for customer service." --Publishers Weekly From Corp! Magazine, Detroit, MI:"This is a fast-paced and readable book on customer relationship building. The authors are effective communicators on the subject, and the real-life stories make for a solid book on the topic." --Corp! Magazine From Accounting Today:"[Who's Your Gladys?] offers plenty of useful advice on turning the people who pay your bills into your biggest fans." --Accounting Today Selected by Customer Service Newsletter as one of the best customer service books of 2009: "Who's Your Gladys? offers not only a detailed look at how customer service works at several successful companies, it provides a convenient blueprint for how to examine and benchmark your own customer service operations."

Author : Elaine Dundy
Publisher : Univ. Press of Mississippi
Page : 252 pages
File Size : 40,7 Mb
Release : 2022-11-15
Category : Biography & Autobiography
ISBN : 9781496847218

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Elvis and Gladys by Elaine Dundy Pdf

Who on the planet doesn't know that Elvis Presley gave electrifying performances and enthralled millions? Who doesn't know that he was the King of Rock 'n' Roll? But who knows that the King himself lived in the thrall of one dominant person? This was Gladys Smith Presley, his protective, indulgent, beloved mother. Elvis and Gladys, one of the best researched and most acclaimed books on Elvis's early life, reconstructs the extraordinary role Gladys played in her son's formative years. Uncovering facts not seen by other biographers, Elvis and Gladys reconstructs for the first time the history of the mother and son's devoted relationship and reveals new information about Elvis—his Cherokee ancestry, his boyhood obsession with comic books, and his early compulsion to rescue his family from poverty. Coming to life in the compelling narrative is the poignant story of a unique boy and the maternal tie that bound him. It is at once an intimate psychological portrait of a tragic relationship and a mesmerizing tale of the early years of an international idol. “For once, a legend is presented to us by the mind and heart of a literate, careful biographer who cares,” wrote Liz Smith in the New York Daily News when Elvis and Gladys was originally published in 1985. This is the book, Smith says, “for any Elvis lover who wants to know more about what made Presley the man he was and the mama's boy he became.” The Boston Globe called this thoughtful, informative biography of one of popular music's most enduring stars “nothing less than the best Elvis book yet.”

Author : Cassie Stocks
Publisher : Nunatak First Fiction
Page : 0 pages
File Size : 42,5 Mb
Release : 2012
Category : Fiction
ISBN : 189712676X

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Dance, Gladys, Dance by Cassie Stocks Pdf

27-year-old Frieda Zweig is at an impasse. Behind her is a string of failed relationships and half-forgotten ambitions of being a painter. Then, a classified ad in the local paper introduces Frieda to Gladys, an elderly woman who long ago gave up on her dreams of being a dancer. The catch? Gladys is a ghost.

Author : Gladys Hunt
Publisher : Zondervan
Page : 260 pages
File Size : 45,8 Mb
Release : 2010-06-01
Category : Religion
ISBN : 9780310872641

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Honey for a Child's Heart by Gladys Hunt Pdf

A modern classic with over 250,000 copies sold, Honey for a Child's Heart is a compelling, essential guide for parents who want to find the best books for their children ages 0–12. A good book is a gateway into a wider world of wonder, beauty, delight, and adventure. But children don't stumble onto the best books by themselves. They need a parent's help. Author Gladys Hunt discusses everything from how to choose good books for your children to encouraging them to be avid readers. Completely revised and updated to keep pace with the ever-changing world of children's literature, this fourth edition of Honey for a Child's Heart reflects Hunt's broad tastes in books. Rooted in experience, her suggestions will enrich the cultural and spiritual life of your home. She shows you how to: Understand the importance of being a read-aloud family, enjoying books together by reading aloud Give your children a large view of the world, of truth, and of goodness Encourage each child's imagination and good use of language Find the best books for your children Illustrated with drawings from dozens of children's favorites, Honey for a Child's Heart includes book lists geared to your child's age and filled with nearly 1,000 long-time favorites, classics, and wonderful new books that will enrich your child's life. Thousands of parents have used it to furnish their children's inner spirit with the wonder and delight of good reading.

Author : Gladys Hunt
Publisher : Zondervan
Page : 212 pages
File Size : 45,8 Mb
Release : 2010-05-11
Category : Religion
ISBN : 9780310872665

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Honey for a Woman's Heart by Gladys Hunt Pdf

Vibrates with encouragement for women who want to explore and enjoy the world of booksGladys Hunt, long-time advocate of reading and author of the cherished Honey for a Child’s Heart, has written this new book for busy women who want a wider worldview and stimulus for intellectual and emotional growth. Honey for a Woman’s Heart explores:* The wonder of words, language, and reading* What good books offer thoughtful readers* What makes a good book* The value of reading fiction* Best books in genres of fiction, nonfiction, spirituality, and poetry* How to enjoy the best of books: the Bible* The pleasure of sharing books with others* Something for everyone, no matter what age or reading experience* Recommendations for over 500 books to enjoyPleasant words are a honeycomb, sweet to the soul and healing to the bones. Proverbs 16:24

Author : Jocelyne Saucier
Publisher : Coach House Books
Page : 147 pages
File Size : 50,7 Mb
Release : 2021-06-15
Category : Fiction
ISBN : 9781770566644

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And Miles To Go Before I Sleep by Jocelyne Saucier Pdf

Away From Her meets Strangers on a Train in this follow-up to cult bestseller And the Birds Rained Down After And The Birds Rained Down, a stunning meditation on aging and freedom, Jocelyne Saucier is back with her unique outlook on self-determination in this unsettling story about a woman’s disappearance. Gladys might look old and frail, but she is determined to finish her life on her own terms. And so, one September morning, she leaves Swastika, her home of the past fifty years, and hops on the Northlander train, eager to put thousands of miles of northern Quebec between her and the improbably named village, and leaving behind her perennially tormented daughter, Lisana. Our mysterious narrator, who is documenting these disappearing northern trains, is eager to uncover the truth of Gladys’s voyage, tracking down fellow passengers and train employees for years to learn what happened to Gladys and her daughter, and why.

Author : Anonim
Publisher : Unknown
Page : 470 pages
File Size : 43,8 Mb
Release : 1888
Category : American wit and humor
ISBN : UOM:39015049269775

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Puck by Anonim Pdf

Author : Gladys Aylward
Publisher : Moody Publishers
Page : 160 pages
File Size : 52,7 Mb
Release : 1970-06-01
Category : Biography & Autobiography
ISBN : 1575675331

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Gladys Aylward by Gladys Aylward Pdf

A solitary woman. A foreign country. An unknown language. An impossible dream? No. With no mission board to support or guide her, and less than ten dollars in her pocket, Gladys Aylward left her home in England to answer God's call to take the message of the gospel to China. With the Sino-Japanese War waging around her, she struggled to bring the basics of life and the fullness of God to orphaned children. Time after time, God triumphed over impossible situations, and drew people to Himself. The Little Woman tells the story of one woman's determination to serve God at any cost. With God all things are possible! A true story of a determined missionary, Gladys Aylward : The Little Woman will challenge you to bold and expectant faith.

Author : Elizabeth Carlson-Manathara
Publisher : Fernwood Publishing
Page : 322 pages
File Size : 55,9 Mb
Release : 2021-04-15T00:00:00Z
Category : Social Science
ISBN : 9781773632636

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Living in Indigenous Sovereignty by Elizabeth Carlson-Manathara Pdf

In the last decade, the relationship between settler Canadians and Indigenous Peoples has been highlighted by the Truth and Reconciliation Commission, the National Inquiry into Missing and Murdered Indigenous Women and Girls, the Idle No More movement, the Wet’suwet’en struggle against pipeline development and other Indigenous-led struggles for Indigenous sovereignty and decolonization. Increasing numbers of Canadians are beginning to recognize how settler colonialism continues to shape relationships on these lands. With this recognition comes the question many settler Canadians are now asking, what can I do? Living in Indigenous Sovereignty lifts up the wisdom of Indigenous scholars, activists and knowledge keepers who speak pointedly to what they are asking of non-Indigenous people. It also shares the experiences of thirteen white settler Canadians who are deeply engaged in solidarity work with Indigenous Peoples. Together, these stories offer inspiration and guidance for settler Canadians who wish to live honourably in relationship with Indigenous Peoples, laws and lands. If Canadians truly want to achieve this goal, Carlson and Rowe argue, they will pursue a reorientation of their lives toward “living in Indigenous sovereignty” — living in an awareness that these are Indigenous lands, containing relationships, laws, protocols, stories, obligations and opportunities that have been understood and practised by Indigenous peoples since time immemorial. Collectively, these stories will help settler Canadians understand what transformations we must undertake if we are to fundamentally shift our current relations and find a new way forward, together. Visit for more details: https://www.storiesofdecolonization.org Watch the book launch video here:

Author : Adam Rubin
Publisher : Penguin
Page : 49 pages
File Size : 50,5 Mb
Release : 2021-10-26
Category : Juvenile Fiction
ISBN : 9780593325605

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Gladys the Magic Chicken by Adam Rubin Pdf

From the mega-bestselling author of Dragons Love Tacos and the mega-bestselling illustrator of The Legend of Rock Paper Scissors, comes this hilarious new picture book about an irresistible chicken who unexpectedly finds herself on an epic journey during Ancient Times. Gladys the chicken must be magic. After all, for everyone who encounters her, a wish is granted. The Shepherd Boy wishes to be beautiful, the Brave Swordsman wishes to join the Royal Guard, the Purple Pooh-bah wishes for his only daughter to be happy, and the Learned Princess wishes to escape the palace. And one by one, each of these wishes comes true. But . . . is Gladys really magic? Or is everyone making their own fortune? Either way, it adds up to one heck of an adventure for a chicken named Gladys. Blending a classic storybook feel with a thoroughly modern sense of humor, this side-splitting read aloud is perfect for anyone who wishes to see magic in the world—even if they are only looking at a chicken.

Author : Gladys Osmond
Publisher : Queen's School of Policy Studies
Page : 234 pages
File Size : 47,7 Mb
Release : 2008
Category : Canada
ISBN : WISC:89100590934

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Dear Gladys by Gladys Osmond Pdf

Gladys Osmond wrote her first letter to a Canadian soldier serving overseas in 1983. She went on to found the Granny Brigade, a group that has written to countless Canadian soldiers, sailors, and airforce personnel serving in all parts of the world. The moral support Osmond provides to Canadian military personnel has been honoured formally on several occasions: in 2006 she was awarded the Canadian Forces Medallion for Distinguished Service, presented to her in Newfoundland by chief of the Defence Staff, General Rick Hillier. However, no formal honour, Osmond insists, can compare to the notes of sincere personal gratitude from the individuals and families to whom she has written. Now well into her eighties, Osmond's continued correspondence with her extended military family occupies her from dawn until long after dark.Dear Gladysprovides first-hand insight into the lives and duties of Canadians in conflicts past and present.

Author : Trina Robbins
Publisher : Unknown
Page : 0 pages
File Size : 51,9 Mb
Release : 2021-07-20
Category : Art
ISBN : 1613451814

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Gladys Parker: a Life in Comics, a Passion for Fashion by Trina Robbins Pdf

Hermes Press is coming to slay the fashion industry- with some HERstory! Gladys Parker: A Life in Comics, A Passion for Fashion explores the history behind Mopsy and her creator Gladys Parker! This beautiful book will also provide a rarely seen collection of Mopsy stories and many of Parker's earlier strips. Cartoonist Gladys Parker was unique in comics. As with Frida Kahlo, it was impossible to tell where her art left off and its creator began. Parker mixed fashion and comics and created classic characters that mimicked her sense of fashion. In fact, Parker was an exact double for her ink-and-paper creation, Mopsy. Tarpe Mills and Dale Messick both dressed to kill and included paper dolls featuring their heroines' chic 1940s wardrobes. Tarpe Mills and Lily Renee were fashion models before they drew comics. But only Gladys Parker (and one other)* was a fashion designer with a successful line of clothing while at the same time drawing an equally successful comic strip. Parker's dresses bearing the Gladys Parker label were sold at her own New York shop and at high-end department stores across the country - and she also found the time to costume Hollywood movies and the beauties that starred in them! Who better to chronicle the story of Gladys Parker than comics herstorian Trina Robbins, who in the 1960s designed clothes for hippies and rock stars out of her East Village boutique, while drawing underground comix?

Author : Clair Delaney
Publisher : Clair Delaney
Page : 406 pages
File Size : 45,6 Mb
Release : 2020-09-21
Category : Fiction
ISBN : 8210379456XXX

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Fallen For Him (Darkest Fears Trilogy, Book One) by Clair Delaney Pdf

A Free Contemporary Romantic Drama/ Suspense/ Thriller/ Romance Series. Life has seldom been kind to Coral Stevens. Yet after years of hard work, therapy and friends - she is standing on her own two feet, somewhat comfortable and in control of her own destiny...Or so she thinks. When her boss and good friend of fifteen years chooses to sell the company, it sets Coral's small world spinning, shattering her carefully constructed routine - and places her in the sights of business mogul Tristan Freeman, a man too handsome for his own good...And her new boss. Sparks fly and fate whispers when they meet, sending them both reeling with the intensity of their reactions. Tristan follows his heart and pursues her, but Coral doesn't trust anything - especially her own heart. How can she let him in after everything that has happened? Her life is her own, yet it's on shaky ground, easily jarred by fear, love and the never ending pull of destiny. Fate, it seems will help Tristan along the way and put him in Coral's path when she least expects it, and when she needs him more than she knows. But with the ghosts of her past still haunting her, can Coral finally exorcise these demons, face her darkest fears and allow the irresistible Tristan into her heart? This is a British Novel and is written in UK English. Reviews For Fallen For Him: "I cannot rave about this trilogy enough! It sizzles with longing, intensity and love. Tristan is amazing, sweet, handsome, funny and sooo sexy!!! He is my new book boyfriend!" 5 stars - LibraryThing "This is the first installment of the series and it packs a powerful punch! I am in love with Tristan myself. He is just so perfect. I love Coral's character also. She's sweet, witty and has a caring heart. This is a wonderful story that's going to go far in the world of romance reading." 5 stars - Goodreads "This romance was very real, very raw, and very readable." 5 stars - Amazon.co.uk "A captivating and heartfelt story of trying to move on and survive the past, when all you can see is how impossible a struggle that is. I've not been drawn into, or been this emotionally invested in a book for a long time." 5 stars - Goodreads "Great Read!" 5 stars - Barnes & Noble "Bought the trilogy all together. Fantastic read. Lovely story and not your typical romance. I cannot recommend highly enough." 5 stars - Amazon.co.uk "The last few pages had my eyes glossing over as I was becoming so engrossed with each step Coral was taking. It's like I'm there, holding her hand and willing her to take a chance with her heart. I finished this and went straight to Amazon and bought book two." 5 stars - Goodreads "One of my favourite." 5 stars - Barnes & Noble Get Fallen For Him for Free Today!

Author : Clair Delaney
Publisher : Clair Delaney
Page : 1422 pages
File Size : 55,8 Mb
Release : 2020-10-11
Category : Fiction
ISBN : 8210379456XXX

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Darkest Fears Trilogy: A Contemporary Romance Box Set/ Drama/ Suspense/ Thriller by Clair Delaney Pdf

Fallen For Him (Book One) Life has seldom been kind to Coral Stevens. Yet after years of hard work, therapy and friends, she is standing on her own two feet, somewhat comfortable and in control of her own destiny...Or so she thinks. When her boss and good friend of fifteen years chooses to sell the company, it sets Coral's small world spinning, shattering her carefully constructed routine - and places her in the sights of business mogul Tristan Freeman, a man too handsome for his own good...And her new boss. But with the ghosts of the past still haunting her, can Coral finally exorcise these demons, face her darkest fears and allow the irresistible Tristan into her heart? Freed By Him (Book Two) When the past felt too big to bear, Coral Stevens walked away from the burgeoning love between her and Tristan Freeman, handsome mogul - and her new boss. Heartbroken, yet resolute, she feels she has made the right choice...too bad Tristan doesn't. Trusting him may be the hardest thing that Coral has ever done, yet the love that has grown between them cannot be denied - nor can the flammable passion that explodes whenever they touch. Then just when Coral thinks that things can't get any better, danger weaves its way around them...With her happiness and their very lives on the line, how far can she go to protect the one she loves? Forever With Him (Book Three) Coral Stevens had no idea that meeting Tristan Freeman would lead her to challenge every aspect of her life - Including her own mortality. As she begins to recover from her ordeal, she must learn to let go of her need to control, and allow Tristan to take care of her, for he is the one that managed to break down her walls, whilst patiently wearing down the barriers she threw between them - until Coral's heart was firmly caught in his grasp. Now together they must prove to each other, no matter how hard it gets, that they have become intrinsically woven into the web of each other's lives - Forever. Or will fate take over again and play a hand neither one of them can see? Reviews For Darkest Fears Trilogy "I cannot rave about this trilogy enough! It sizzles with longing, intensity and love. Tristan is amazing, sweet, handsome, funny and sooo sexy!!! He is my new book boyfriend!..." 5 stars - LibraryThing "Fantastic trilogy. Lovely story and not your typical romance. I cannot recommend highly enough..." 5 stars - Amazon.co.uk "Author Clair Delaney's latest series was recommended to me and I am so glad that I took a chance on this one because it is exactly the sort of story that grabs me and doesn't let go..." 5 stars - Amazon.com "Intense and very engaging romance trilogy. I was so easily pulled into the steamy relationship between Coral and Tristan. A great read that delivered on both the dramatic and erotic fronts. Love the characters and the story..." 5 stars - Amazon.com "One of the best series I have read in a long time. I loved the scenes and how powerful the story was..." 5 stars - Barnes & Noble "The term 'never let me go' was never so aptly used as it was in this, on both their counts. I truly loved and connected with how this played out..." 5 stars - Goodreads "This trilogy captures your attention, not just a load of romance. It's got intrigue, psychology, and the girly stuff as well - Loved it!..." 5 stars - Amazon.co.uk "I loved this entire trilogy, so much. An excellent romance series that I would highly recommend..." 5 stars - Amazon.com Buy Darkest Fears Trilogy Today!

Author : Tara Dairman
Publisher : Penguin
Page : 288 pages
File Size : 48,9 Mb
Release : 2014-07-10
Category : Juvenile Fiction
ISBN : 9781101600887

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All Four Stars by Tara Dairman Pdf

An Amazon Best Book of the Month: July 2014 An Amazon Editors’ Pick for Middle Grade Summer Reading “A scrumptious gem of a story!”—Jennifer A. Nielsen, New York Times bestselling author of The False Prince Meet Gladys Gatsby: New York’s toughest restaurant critic. (Just don’t tell anyone that she’s in sixth grade.) Gladys Gatsby has been cooking gourmet dishes since the age of seven, only her fast-food-loving parents have no idea! Now she’s eleven, and after a crème brûlée accident (just a small fire), Gladys is cut off from the kitchen (and her allowance). She’s devastated but soon finds just the right opportunity to pay her parents back when she’s mistakenly contacted to write a restaurant review for one of the largest newspapers in the world. But in order to meet her deadline and keep her dream job, Gladys must cook her way into the heart of her sixth-grade archenemy and sneak into New York City—all while keeping her identity a secret! Easy as pie, right?