Wiser Model Approach Business Process Change In Universities Uum Press

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Wiser Model Approach: Business Process Change in Universities (UUM Press)

Hartini Ahmad
Wiser Model Approach Business Process Change in Universities UUM Press Book PDF

Author : Hartini Ahmad
Publisher : UUM Press
Page : 121 pages
File Size : 55,6 Mb
Release : 2017-01-02
Category : Business & Economics
ISBN : 9789672064206

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Wiser Model Approach: Business Process Change in Universities (UUM Press) by Hartini Ahmad Pdf

This book intends to provide the readers with the fundamentals of business process change (BPC) and how BPC can be applied to the processes and culture that are inherent in the universities. The concepts and principles highlighted in the book will give further understanding on the organisational change area. The information shared in this book represents concepts, practised, issues and challenges in various changes projects. The book examines the connection of business process reengineering (BPR), Total Quality Management (TQM) and learning organisation (LO). The readers will be exposed to the BPC concepts, strategies and directions for implementation and successful monitoring in the university environment. The book provides the evidence-based practice implementation case studies case evidences on the recent successes in applying BPC in the universities. The book gives readers a comprehensive guideline for BPC using the WISER model. The book explains the BPC methodology with the five phases in detail. Interestingly, the book comes out with the evidence-based practice implementation case-evidenced BPC in the universities, the real life experiences as practical examples for illustrations. The readers could understand the WISER model, which can aid the strategic and project planning of the universities. The book provides the readers with tools and techniques, and the plan of actions that are utilised in the wake-up, identification, selection, execution and re-evaluation phases in the WISER model.

Service Design and Delivery

Mairi Macintyre,Glenn Parry,Jannis Angelis
Service Design and Delivery Book PDF

Author : Mairi Macintyre,Glenn Parry,Jannis Angelis
Publisher : Springer Science & Business Media
Page : 170 pages
File Size : 54,9 Mb
Release : 2011-04-02
Category : Business & Economics
ISBN : 9781441983213

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Service Design and Delivery by Mairi Macintyre,Glenn Parry,Jannis Angelis Pdf

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

Learner-Centered Teaching

Maryellen Weimer
Learner Centered Teaching Book PDF

Author : Maryellen Weimer
Publisher : John Wiley & Sons
Page : 288 pages
File Size : 44,9 Mb
Release : 2008-05-02
Category : Education
ISBN : 9780470366417

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Learner-Centered Teaching by Maryellen Weimer Pdf

In this much needed resource, Maryellen Weimer-one of the nation's most highly regarded authorities on effective college teaching-offers a comprehensive work on the topic of learner-centered teaching in the college and university classroom. As the author explains, learner-centered teaching focuses attention on what the student is learning, how the student is learning, the conditions under which the student is learning, whether the student is retaining and applying the learning, and how current learning positions the student for future learning. To help educators accomplish the goals of learner-centered teaching, this important book presents the meaning, practice, and ramifications of the learner-centered approach, and how this approach transforms the college classroom environment. Learner-Centered Teaching shows how to tie teaching and curriculum to the process and objectives of learning rather than to the content delivery alone.

Encyclopedia of Management Theory

Eric H. Kessler
Encyclopedia of Management Theory Book PDF

Author : Eric H. Kessler
Publisher : SAGE Publications
Page : 1053 pages
File Size : 50,5 Mb
Release : 2013-03-01
Category : Business & Economics
ISBN : 9781506307794

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Encyclopedia of Management Theory by Eric H. Kessler Pdf

In discussing a management topic, scholars, educators, practitioners, and the media often toss out the name of a theorist (Taylor, Simon, Weber) or make a sideways reference to a particular theory (bureaucracy, total quality management, groupthink) and move on, as if assuming their audience possesses the necessary background to appreciate and integrate the reference. This is often far from the case. Individuals are frequently forced to seek out a hodgepodge of sources varying in quality and presentation to provide an overview of a particular idea. This work is designed to serve as a core reference for anyone interested in the essentials of contemporary management theory. Drawing together a team of international scholars, it examines the global landscape of the key theories and the theorists behind them, presenting them in the context needed to understand their strengths and weaknesses to thoughtfully apply them. In addition to interpretations of long-established theories, it also offers essays on cutting-edge research as one might find in a handbook. And, like an unabridged dictionary, it provides concise, to-the-point definitions of key concepts, ideas, schools, and figures. Features and Benefits: Two volumes containing over 280 signed entries provide users with the most authoritative and thorough reference resources available on management theory, both in terms of breadth and depth of coverage. Standardized presentation format, organized into categories based on validity and importance, structures entries so that readers can assess the fundamentals, evolution, and impact of theories. To ease navigation between and among related entries, a Reader’s Guide groups entries thematically and each entry is followed by Cross-References. In the electronic version, the Reader’s Guide combines with the Cross-References and a detailed Index to provide robust search-and-browse capabilities. An appendix with a Chronology of Management Theory allows readers to easily chart directions and trends in thought and theory from early times to the present. An appendix with Central Management Insights allows readers to easily understand, compare, and apply major theoretical messages of the field. Suggestions for Further Reading at the end of each entry guide readers to sources for more detailed research and discussion. Key themes include: Nature of Management Managing People, Personality, and Perception Managing Motivation Managing Interactions Managing Groups Managing Organizations Managing Environments Strategic Management Human Resources Management International Management and Diversity Managerial Decision Making, Ethics, and Creativity Management Education, Research, and Consulting Management of Operations, Quality, and Information Systems Management of Entrepreneurship Management of Learning and Change Management of Technology and Innovation Management and Leadership Management and Social / Environmental Issues PLUS: Appendix of Chronology of Management Theory PLUS: Appendix of Central Management Insights

Living Mindfully Across the Lifespan

J. Kim Penberthy,J. Morgan Penberthy
Living Mindfully Across the Lifespan Book PDF

Author : J. Kim Penberthy,J. Morgan Penberthy
Publisher : Routledge
Page : 238 pages
File Size : 52,5 Mb
Release : 2020-11-22
Category : Psychology
ISBN : 9781000281538

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Living Mindfully Across the Lifespan by J. Kim Penberthy,J. Morgan Penberthy Pdf

Living Mindfully Across the Lifespan: An Intergenerational Guide provides user-friendly, empirically supported information about and answers to some of the most frequently encountered questions and dilemmas of human living, interactions, and emotions. With a mix of empirical data, humor, and personal insight, each chapter introduces the reader to a significant topic or question, including self-worth, anxiety, depression, relationships, personal development, loss, and death. Along with exercises that clients and therapists can use in daily practice, chapters feature personal stories and case studies, interwoven throughout with the authors’ unique intergenerational perspectives. Compassionate, engaging writing is balanced with a straightforward presentation of research data and practical strategies to help address issues via psychological, behavioral, contemplative, and movement-oriented exercises. Readers will learn how to look deeply at themselves and society, and to apply what has been learned over decades of research and clinical experience to enrich their lives and the lives of others.

ADKAR

Jeff Hiatt
ADKAR Book PDF

Author : Jeff Hiatt
Publisher : Prosci
Page : 164 pages
File Size : 51,5 Mb
Release : 2006
Category : Forandringsledelse
ISBN : 1930885504

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ADKAR by Jeff Hiatt Pdf

In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.

Handbook of Research on Student Engagement

Sandra L. Christenson,Amy L. Reschly,CATHY WYLIE
Handbook of Research on Student Engagement Book PDF

Author : Sandra L. Christenson,Amy L. Reschly,CATHY WYLIE
Publisher : Springer Science & Business Media
Page : 839 pages
File Size : 47,6 Mb
Release : 2012-02-23
Category : Psychology
ISBN : 9781461420170

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Handbook of Research on Student Engagement by Sandra L. Christenson,Amy L. Reschly,CATHY WYLIE Pdf

For more than two decades, the concept of student engagement has grown from simple attention in class to a construct comprised of cognitive, emotional, and behavioral components that embody and further develop motivation for learning. Similarly, the goals of student engagement have evolved from dropout prevention to improved outcomes for lifelong learning. This robust expansion has led to numerous lines of research across disciplines and are brought together clearly and comprehensively in the Handbook of Research on Student Engagement. The Handbook guides readers through the field’s rich history, sorts out its component constructs, and identifies knowledge gaps to be filled by future research. Grounding data in real-world learning situations, contributors analyze indicators and facilitators of student engagement, link engagement to motivation, and gauge the impact of family, peers, and teachers on engagement in elementary and secondary grades. Findings on the effectiveness of classroom interventions are discussed in detail. And because assessing engagement is still a relatively new endeavor, chapters on measurement methods and issues round out this important resource. Topical areas addressed in the Handbook include: Engagement across developmental stages. Self-efficacy in the engaged learner. Parental and social influences on engagement and achievement motivation. The engaging nature of teaching for competency development. The relationship between engagement and high-risk behavior in adolescents. Comparing methods for measuring student engagement. An essential guide to the expanding knowledge base, the Handbook of Research on Student Engagement serves as a valuable resource for researchers, scientist-practitioners, and graduate students in such varied fields as clinical child and school psychology, educational psychology, public health, teaching and teacher education, social work, and educational policy.

The Skilled Helper

Gerard Egan
The Skilled Helper Book PDF

Author : Gerard Egan
Publisher : Cengage Learning
Page : 464 pages
File Size : 55,5 Mb
Release : 2014
Category : Counseling
ISBN : 1285065786

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The Skilled Helper by Gerard Egan Pdf

Internationally recognised for its successful problem-management approach to effective helping, this book offers a step-by-step guide to the counselling process.

Contemporary Research in Brand Management (UUM Press)

Hasnizam Shaari ,Salniza Md. Salleh
Contemporary Research in Brand Management UUM Press Book PDF

Author : Hasnizam Shaari ,Salniza Md. Salleh
Publisher : UUM Press
Page : 213 pages
File Size : 47,7 Mb
Release : 2018-01-01
Category : Design
ISBN : 9789672064749

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Contemporary Research in Brand Management (UUM Press) by Hasnizam Shaari ,Salniza Md. Salleh Pdf

This book is about research in brand management and contemporary issues in marketing. It is designed to bring today’s professionals, managers, academicians and students the current research findings relating to issues in branding and marketing across the globe. Generally, branding has been accepted as an important strategy in managing business and marketing activities. This is because effective branding and marketing strategies can help improve business performance and bring up companies to a better position. Hence, this book is a good reference to those who wanted to understand factors influencing product and service brand performance, issues on brand loyalty, consumer purchase intention and Islamic retailing.

Salsa Dancing into the Social Sciences

Kristin Luker
Salsa Dancing into the Social Sciences Book PDF

Author : Kristin Luker
Publisher : Harvard University Press
Page : 334 pages
File Size : 41,7 Mb
Release : 2010-04-10
Category : Social Science
ISBN : 9780674265493

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Salsa Dancing into the Social Sciences by Kristin Luker Pdf

“You might think that dancing doesn’t have a lot to do with social research, and doing social research is probably why you picked this book up in the first place. But trust me. Salsa dancing is a practice as well as a metaphor for a kind of research that will make your life easier and better.” Savvy, witty, and sensible, this unique book is both a handbook for defining and completing a research project, and an astute introduction to the neglected history and changeable philosophy of modern social science. In this volume, Kristin Luker guides novice researchers in: knowing the difference between an area of interest and a research topic; defining the relevant parts of a potentially infinite research literature; mastering sampling, operationalization, and generalization; understanding which research methods best answer your questions; beating writer’s block. Most important, she shows how friendships, non-academic interests, and even salsa dancing can make for a better researcher. “You know about setting the kitchen timer and writing for only an hour, or only 15 minutes if you are feeling particularly anxious. I wrote a fairly large part of this book feeling exactly like that. If I can write an entire book 15 minutes at a time, so can you.”

Applied Ethics in Animal Research

John P. Gluck,Tony DiPasquale,F. Barbara Orlans
Applied Ethics in Animal Research Book PDF

Author : John P. Gluck,Tony DiPasquale,F. Barbara Orlans
Publisher : Purdue University Press
Page : 216 pages
File Size : 44,7 Mb
Release : 2002
Category : Medical
ISBN : 1557531366

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Applied Ethics in Animal Research by John P. Gluck,Tony DiPasquale,F. Barbara Orlans Pdf

This volume is a collection of chapters all contributed by individuals who have presented their ideas at conferences and who take moderate stands with the use of animals in research. Specifically the chapters bear of the issues of: notions of the moral standings of animals, history of the methods of argumentation, knowledge of the animal mind, nature and value of regulatory structures, how respect for animals can be converted from theory to action in the laboratory. The chapters have been tempered by open discussion with individuals with different opinions and not audiences of true believers. It is the hope of all, that careful consideration of the positions in these chapters will leave reader with a deepened understanding--not necessarily a hardened position.

In the Long Run

Barbara E. Fassler Walvoord
In the Long Run Book PDF

Author : Barbara E. Fassler Walvoord
Publisher : Unknown
Page : 184 pages
File Size : 43,8 Mb
Release : 1997
Category : Education
ISBN : STANFORD:36105020163841

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In the Long Run by Barbara E. Fassler Walvoord Pdf

Designed to allow teachers immersed in Writing Across the Curriculum (WAC) programs and those still contemplating increasing the use of writing in their courses to peer into classrooms of those who have participated in such programs for years, this book reports on the long-term impact upon faculty of WAC programs. The book studies WAC programs--collecting interviews, questionnaires, classroom observations, student evaluations, and course documents from more than 700 faculty, 1-15 years after their first WAC experiences. In the study reported in this book, the focus is in trying to understand how faculty members themselves construct the meaning of their WAC experiences. The book finds that faculty used the same criteria for adopting WAC strategies as for rejecting them--whether the strategy (1) created community in the classroom; (2) enhanced learning; (3) was feasible; and (4) fit the faculty members' priorities and teaching style. The book offers detailed examinations of the WAC programs at the University of Cincinnati (Ohio), Towson State University (Maryland), and Whitworth College (Washington). The voices of faculty members presented in the book come from departments of geography, nursing, criminal justice, math, music, and international business. Appendixes provide questionnaire responses. (NKA)

Higher Education in 2040

Bert van der Zwaan
Higher Education in 2040 Book PDF

Author : Bert van der Zwaan
Publisher : Amsterdam University Press
Page : 196 pages
File Size : 43,8 Mb
Release : 2017-08-24
Category : Social Science
ISBN : 9789048535170

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Higher Education in 2040 by Bert van der Zwaan Pdf

This book explores the future of modern higher education by looking at it on a global scale. Bert van der Zwaan compares European developments with those taking place in North America and Asia to argue that the phoenix of an entirely new type of university will rise from the ashes of the classical system: less tied to buildings and set locations, the new university will embed itself more deeply in society by offering innovative forms of digital knowledge and making customized teaching available on demand. A timely discussion of a topic whose worldwide impact continues to grow, this is essential reading for anyone concerned about the state of higher education-both for today's students and in the decades to come.

People-Focused Knowledge Management

Karl Wiig
People Focused Knowledge Management Book PDF

Author : Karl Wiig
Publisher : Routledge
Page : 392 pages
File Size : 44,5 Mb
Release : 2012-06-14
Category : Business & Economics
ISBN : 9781136374289

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People-Focused Knowledge Management by Karl Wiig Pdf

The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services—all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people—the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act—in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.

Leading and Managing People in the Dynamic Organization

Randal D. Day
Leading and Managing People in the Dynamic Organization Book PDF

Author : Randal D. Day
Publisher : Psychology Press
Page : 311 pages
File Size : 55,5 Mb
Release : 2014-04-04
Category : Business & Economics
ISBN : 9781135629526

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Leading and Managing People in the Dynamic Organization by Randal D. Day Pdf

The current business environment requires that individuals, teams, and organizations are equipped to cope with an unpredictable marketplace and increasing competition. Organizations are forced to be kinetic, organic, and without boundaries if they are to remain successful. Given these environmental and marketplace demands, scholars must rethink the applicability of existing organizational theories and frameworks. In March 2001, a conference was held with the aim of developing and articulating this new model of organizations. Scholars contributed their expertise in areas, such as leadership, human resource management, negotiation and conflict, teams, entrepreneurship, organizational change, power and influence, and diversity. The contributors focused on their own area of expertise and considered how existing theories must be altered to fit a more agile, organizational form. Theoretical and empirical questions were raised, testable hypotheses were developed, and emerging themes were uncovered. The end result of the conference is this volume. It brings together the reflections of a diverse collection of organizational theorists and researchers on the implications of this new business model within their own areas of expertise. The book's goal is to inspire organizational scholars to develop a new theory and produce sound managerial advice for how to build and maintain a successful organization in a dynamic workplace. The chapters include a review of research literature with the highlights and citations that everybody working in a field must know, followed by how the research agenda is affected by the increasingly dynamic marketplace.