Word Class Customer Service

Author : John R. DiJulius, III
Publisher : John Wiley & Sons
Page : 337 pages
File Size : 45,8 Mb
Release : 2011-01-07
Category : Business & Economics
ISBN : 9781118039427

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What's the Secret? by John R. DiJulius, III Pdf

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Author : Brian W . Lambert
Publisher : Association for Talent Development
Page : 353 pages
File Size : 45,9 Mb
Release : 2009-06-01
Category : Reference
ISBN : 9781607282600

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World-Class Selling by Brian W . Lambert Pdf

World-Class Selling delivers the latest research-based criteria for sales teams interested in selling more effectively against an ever-changing business environment. Sales leaders can use this title as a foundation to build or reorganize sales processes and sales people. Professionals (employees or consultants) working with or within the sales organization who have influence on the structure, processes, policies, and culture of the sales team and the sales and service culture of the organization will find this book an invaluable resource. Included in the text is the data-driven documentation needed to properly and confidently position sales resources and operations to achieve greater results.

Author : Ron Zemke
Publisher : Human Resource Development
Page : 502 pages
File Size : 49,8 Mb
Release : 1998
Category : Customer services
ISBN : 0874254434

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Customer Service Best Practices by Ron Zemke Pdf

Author : Michael D. Brown
Publisher : Greenleaf Book Group
Page : 48 pages
File Size : 50,6 Mb
Release : 2017-01-03
Category : Business & Economics
ISBN : 9781626343641

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Fresh Notes on Customer Service by Michael D. Brown Pdf

Gain a competitive edge in your business by providing world-class customer service! ​The importance of superior customer service in today’s global economy cannot be understated. In Fresh Notes on Customer Service, author Michael D. Brown challenges the way businesses approach customer service by introducing a revolutionary idea: Treat the employee as #1 and the customer as #2 and customer satisfaction will increase exponentially—along with your bottom line. A short, no-fluff handbook for those seeking to reinvigorate their workforce, Fresh Notes includes brief self-assessment surveys to help readers clarify their current customer service approach and offers valuable advice tailored specifically toward their needs. By following Brown’s 6.5 straightforward and easily implemented tips for achieving Fresh Customer Service—including “bubble-up innovation” and “smart tasking”—business leaders can change the work culture for the better by empowering their employees and giving them the tools they need to succeed. Employees today are being asked to provide world-class customer service with their hands tied behind their backs. Take steps to equip them with competitive, fresh processes and witness the unleashing of their power to satisfy the customers with world-class customer service!

Author : John R. DiJulius
Publisher : Greenleaf Book Group
Page : 200 pages
File Size : 50,5 Mb
Release : 2015-01-06
Category : Business & Economics
ISBN : 9781626341302

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The Customer Service Revolution by John R. DiJulius Pdf

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

Author : Veda Malagatti
Publisher : Cambridge Scholars Publishing
Page : 170 pages
File Size : 40,6 Mb
Release : 2020-08-11
Category : Business & Economics
ISBN : 9781527557956

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Costing for the Service Industry by Veda Malagatti Pdf

A significant and innovative feature of this textbook is its detailed insights into the use of costing methodology for practical implications. It will serve to foster the reader’s analytical and critical thinking skills, and it highlights both traditional and the most current practices of costing methodology using real examples drawn from the service industry. Its methodological focus will allow the reader to understand the introduction of relevant costs, their functions and their behavior towards uses and limitations of cost allocations.

Author : National Performance Review (U.S.)
Publisher : Headline Book Publishing
Page : 44 pages
File Size : 53,7 Mb
Release : 1997
Category : Business & Economics
ISBN : PURD:32754067884670

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World-class Courtesy by National Performance Review (U.S.) Pdf

Author : Darby Checketts
Publisher : Author's Choice Publishing
Page : 174 pages
File Size : 46,8 Mb
Release : 2010
Category : Business & Economics
ISBN : 1931741689

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Customer Astonishment by Darby Checketts Pdf

Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about. In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is to strike with awe and wonder. Author Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team. Discover the Power of WOW, which is necessary to positively astonish those who depend on you. Set your own mark for world-class customer care.

Author : James R. Ball
Publisher : Unknown
Page : 72 pages
File Size : 50,6 Mb
Release : 2008
Category : Consumer satisfaction
ISBN : OCLC:1245990398

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World-class Customer Service by James R. Ball Pdf

Author : Atton Institute
Publisher : CreateSpace
Page : 174 pages
File Size : 41,7 Mb
Release : 2018-04-26
Category : Electronic
ISBN : 9781986960380

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Customer Care: A New Business Discipline by Atton Institute Pdf

Customer service is one of the most important aspects of running a business. This book from the Atton Institute has the answers to a number of relevant questions such as “What should and should not be done when working with clients,” “How to correctly react to changes and innovations,” “How to improve the level of customer service & satisfaction,” etc. The main objective of this book is to help you to organize your work in such a way that you are able to get maximum benefit when working with your clients. After all, if you don’t think of customer satisfaction, you won’t be able to stay at the market for long. The book will be of interest first of all to those who work with customers, as well as for managers and owners of the companies. It will also be useful to marketers, brand managers and all those professionals who want to improve the efficiency of their work with clients.

Author : Marty Seldman,John Futterknecht,Ben Sorensen
Publisher : Unknown
Page : 256 pages
File Size : 50,5 Mb
Release : 2020-11-06
Category : Business & Economics
ISBN : 1735059315

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Customer Tells by Marty Seldman,John Futterknecht,Ben Sorensen Pdf

What do championship poker players and world-class salespeople have in common? The ability to read people. Customers "tell" us how to deliver the highest levels of service. If we pay attention to them, listen to their words, and observe their behavior, they will guide us to do the following: - Treat them the way they want to be treated. - Meet and exceed their expectations. - Provide a positive, predictable experience. - Develop strong relationships and bonds. - Tailor our approach to each individual.

Author : David Brownlee
Publisher : Morgan James Publishing
Page : 170 pages
File Size : 53,8 Mb
Release : 2019-03-05
Category : Business & Economics
ISBN : 9781642792232

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Rockstar Service, Rockstar Profits by David Brownlee Pdf

RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life. Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star? Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans—clients that will never leave.

Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher : Unknown
Page : 1108 pages
File Size : 51,8 Mb
Release : 1997
Category : United States
ISBN : UCBK:C059083739

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Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 1998: Related agencies by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies Pdf

Author : Philip Newsome,Chris Barrow
Publisher : CRC Press
Page : 193 pages
File Size : 44,8 Mb
Release : 2019-06-27
Category : Medical
ISBN : 9781909368163

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Profitable Dental Practice by Philip Newsome,Chris Barrow Pdf

This highly practical guide has been completely revised, updated and expanded, highlighting the changing face of dental practice today. It considers characteristics common to successful organisations and applies them to the profession of dentistry.Focusing on 8 key strategies, it is specially designed to develop a thriving dental practice whilst ma

Author : Eric Lee Harvey,Walk the Talk Team
Publisher : The Walk The Talk Company
Page : 60 pages
File Size : 49,7 Mb
Release : 1999
Category : Consumer satisfaction
ISBN : 1885228341

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180 Ways to Walk the Customer Service Talk by Eric Lee Harvey,Walk the Talk Team Pdf

180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.