42 Rules For Superior Field Service

Author : Rosemary Coates,Jim Reily
Publisher : Happy About
Page : 144 pages
File Size : 42,9 Mb
Release : 2013
Category : Business & Economics
ISBN : 9781607730705

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42 Rules for Superior Field Service by Rosemary Coates,Jim Reily Pdf

With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives. Complicating field service operations in today's environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night. This book provides 42 essential rules to benchmark and develop a global service business. You will learn: How to develop a profitable field service strategy and organization How to survey customers and drive improvement in field service operations The impact of poor field service on the bottom line What to do in an emergency What to consider when developing field repair inventories What systems and tools to consider ...and much more Rosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience

Author : Rosemary Coates
Publisher : Happy About
Page : 133 pages
File Size : 53,7 Mb
Release : 2013-07
Category : Business & Economics
ISBN : 9781607730972

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42 Rules for Sourcing and Manufacturing in China (2nd Edition) by Rosemary Coates Pdf

Doing business in China is tougher than you think. Not only is the culture vastly different, but China's experience in manufacturing is still developing. It will be a few years before the majority of manufacturers are up to world standards. In the meantime, quality, contract laws, schedules and logistics must be closely monitored. As a result, the things Westerners must do to be successful are far different from dealing with American or European manufacturers. The best way to quickly come up to speed on these differences and how to handle them is to learn from the experience of others. Through over 20 extraordinary executive interviews, Rosemary Coates captured the essence of sourcing and manufacturing in China. '42 Rules for Sourcing and Manufacturing in China (2nd Edition)' is a pragmatic approach that every businessperson headed to China must read. For business people who are experienced in doing business in China, or for first-time visitors, this book will provide valuable insights from real executives and experts. These executives offer their personal experiences and recommendations about sourcing and manufacturing in China. Going beyond simple cultural do's and don'ts, you will discover: how business is really done how you can make things happen in China the mistake westerners often make, and how to avoid them what made these executives successful Based on her 25 years of supply chain experience, much of it spent living and working across Asia, Rosemary Coates has become an expert on doing business in China. Her own personal experiences in China are interwoven into this book.

Author : American Bar Association. House of Delegates,Center for Professional Responsibility (American Bar Association)
Publisher : American Bar Association
Page : 216 pages
File Size : 40,5 Mb
Release : 2007
Category : Law
ISBN : 1590318730

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Model Rules of Professional Conduct by American Bar Association. House of Delegates,Center for Professional Responsibility (American Bar Association) Pdf

The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

Author : Robert Greene
Publisher : Penguin
Page : 481 pages
File Size : 40,6 Mb
Release : 2023-10-31
Category : Self-Help
ISBN : 9780670881468

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The 48 Laws of Power by Robert Greene Pdf

Amoral, cunning, ruthless, and instructive, this multi-million-copy New York Times bestseller is the definitive manual for anyone interested in gaining, observing, or defending against ultimate control – from the author of The Laws of Human Nature. In the book that People magazine proclaimed “beguiling” and “fascinating,” Robert Greene and Joost Elffers have distilled three thousand years of the history of power into 48 essential laws by drawing from the philosophies of Machiavelli, Sun Tzu, and Carl Von Clausewitz and also from the lives of figures ranging from Henry Kissinger to P.T. Barnum. Some laws teach the need for prudence (“Law 1: Never Outshine the Master”), others teach the value of confidence (“Law 28: Enter Action with Boldness”), and many recommend absolute self-preservation (“Law 15: Crush Your Enemy Totally”). Every law, though, has one thing in common: an interest in total domination. In a bold and arresting two-color package, The 48 Laws of Power is ideal whether your aim is conquest, self-defense, or simply to understand the rules of the game.

Author : Lee Cockerell
Publisher : Crown Currency
Page : 210 pages
File Size : 43,7 Mb
Release : 2013-03-05
Category : Business & Economics
ISBN : 9780770435615

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The Customer Rules by Lee Cockerell Pdf

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

Author : Michael E. Porter
Publisher : Simon and Schuster
Page : 592 pages
File Size : 53,6 Mb
Release : 2008-06-30
Category : Business & Economics
ISBN : 9781416595847

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Competitive Advantage by Michael E. Porter Pdf

Now beyond its eleventh printing and translated into twelve languages, Michael Porter’s The Competitive Advantage of Nations has changed completely our conception of how prosperity is created and sustained in the modern global economy. Porter’s groundbreaking study of international competitiveness has shaped national policy in countries around the world. It has also transformed thinking and action in states, cities, companies, and even entire regions such as Central America. Based on research in ten leading trading nations, The Competitive Advantage of Nations offers the first theory of competitiveness based on the causes of the productivity with which companies compete. Porter shows how traditional comparative advantages such as natural resources and pools of labor have been superseded as sources of prosperity, and how broad macroeconomic accounts of competitiveness are insufficient. The book introduces Porter’s “diamond,” a whole new way to understand the competitive position of a nation (or other locations) in global competition that is now an integral part of international business thinking. Porter's concept of “clusters,” or groups of interconnected firms, suppliers, related industries, and institutions that arise in particular locations, has become a new way for companies and governments to think about economies, assess the competitive advantage of locations, and set public policy. Even before publication of the book, Porter’s theory had guided national reassessments in New Zealand and elsewhere. His ideas and personal involvement have shaped strategy in countries as diverse as the Netherlands, Portugal, Taiwan, Costa Rica, and India, and regions such as Massachusetts, California, and the Basque country. Hundreds of cluster initiatives have flourished throughout the world. In an era of intensifying global competition, this pathbreaking book on the new wealth of nations has become the standard by which all future work must be measured.

Author : David Deida
Publisher : ReadHowYouWant.com
Page : 294 pages
File Size : 48,8 Mb
Release : 2008-09
Category : Family & Relationships
ISBN : 9781427086686

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The Way of the Superior Man by David Deida Pdf

Deida explores the most important issues in men's lives--from career and family to women and intimacy to love and spirituality--to offer a practical guidebook for living a masculine life of integrity, authenticity, and freedom.

Author : Rosemary Coates,Brian Dietmeyer
Publisher : Unknown
Page : 186 pages
File Size : 49,6 Mb
Release : 2013-02
Category : Electronic
ISBN : 0985898720

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Negotiation Blueprinting for Buyers by Rosemary Coates,Brian Dietmeyer Pdf

Since the 1980's industrial buying has gone from getting three quotes and executing a three-part carbon paper Purchase Order typed on an IBM Selectric typewriter, to a sophisticated electronic environment where information is available at the buyer's computer command. With the introduction of ERP systems buyers can now assemble historical buy information, supplier history and performance, develop RFPs, RFQs and enable reverse auctions. Electronically, buyers can exchange offers with suppliers and transmit Purchase Orders via EDI. Procurement is now taught at the undergraduate and graduate levels as part of Supply Chain Management programs at universities around the world. Students emerging from graduate programs are more strategic thinkers and have a much broader understanding of business as ecosystems. Sellers are also getting more sophisticated. By doing online research, they have a much better understanding of their competition and of their company. They can quote from your annual report and cite your CEO's direction for the near future. Through email they may be talking to many other people in the company, selling to the business and bypassing Purchasing like never before. They too, are better educated and sell value-based solutions. Gone are the days of taking buyers to lunch and expecting a purchase order in return. And finally, deals have changed. Today, deals are rarely about just one price for one product. Buyers now find themselves buying products and services that include software, maintenance agreements, training, field service, supplier-managed inventory and a host of other things. Requirements are based on tight forecasts, Sales and Operations Planning (S&OP), and Lean principles. Buys are likely to be international, whether the buyer is purchasing from a local distributor or buying directly from overseas. Internal buying is complicated by currency, culture, communications and global time zones. All of this means more complexity in every buy as well as many new opportunities for far better negotiations. This book is written by two people with 50 plus years of experience on both the buy and sell sides of deals. The benefit to readers is an understanding of holistic thinking and analysis based on multiple internal customer needs on the buy side and multiple stakeholders on the sales side.

Author : Garnet Wolseley Wolseley (Viscount)
Publisher : Unknown
Page : 600 pages
File Size : 54,7 Mb
Release : 1886
Category : Great Britain
ISBN : NYPL:33433008597415

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The Soldier's Pocket-book for Field Service by Garnet Wolseley Wolseley (Viscount) Pdf

Author : United States
Publisher : Unknown
Page : 1124 pages
File Size : 46,7 Mb
Release : 1923
Category : Budget
ISBN : UIUC:30112061419336

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Message of the President of the United States Transmitting the Budget for the Service of the Fiscal Year Ending ... by United States Pdf

Author : United States,United States. Bureau of the Budget
Publisher : Unknown
Page : 1144 pages
File Size : 46,7 Mb
Release : 1923
Category : Budget
ISBN : UOM:39015035611972

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Message of the President of the United States Transmitting the Budget by United States,United States. Bureau of the Budget Pdf

Author : United States
Publisher : Unknown
Page : 1148 pages
File Size : 47,5 Mb
Release : 1923
Category : Budget
ISBN : UIUC:30112070106221

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The Budget of the United States Government by United States Pdf

Author : Lefroy
Publisher : Unknown
Page : 548 pages
File Size : 52,9 Mb
Release : 1867
Category : Electronic
ISBN : UBBS:UBBS-00044282

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Handbook for Field Service by Lefroy Pdf

Author : Sir John Henry Lefroy
Publisher : Unknown
Page : 548 pages
File Size : 52,9 Mb
Release : 1867
Category : Ordnance
ISBN : NLS:V000609075

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A Handbook for Field Service ... by Sir John Henry Lefroy Pdf

Author : Anonim
Publisher : Unknown
Page : 180 pages
File Size : 48,9 Mb
Release : 1861
Category : North-Western Provinces (India)
ISBN : OXFORD:590727139

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The Civil Pay Master's Manual for the North West Provinces by Anonim Pdf