7 Tenets Of Taxi Terry Pb

Author : Scott McKain
Publisher : McGraw Hill Professional
Page : 209 pages
File Size : 43,7 Mb
Release : 2014-05-23
Category : Business & Economics
ISBN : 9780071822213

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7 Tenets of Taxi Terry (PB) by Scott McKain Pdf

Inspired by the Ideas and Insight of Taxi Terry...The Best Guide to Customer Service You Will Ever Read No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. Bestselling author and Hall of Fame speaker Scott McKain was so impressed by Terry's joyful approach to customer service, he incorporated the driver's inspiring personal philosophy and uplifting advice into his business speeches at corporate events--with stunning success. These are the 7 Tenets of Taxi Terry: Set high expectations--then, exceed them! Delivering what helps the customer . . . helps you. Customers are people--so, personalize the experience. Think logically--then act creatively and consistently. Make the customer the star of your show! Help your customers to come back for more. Creating joy for your customer will make your work--and life--more joyful! If you want to be more than just a job title, Taxi Terry will inspire you to be better at what you do and become the best in your field. You'll find step-by-step strategies for each of the seven tenets, with actionable solutions that can be applied to an endless range of workplace problems. Also, with a special focus on "internal customers"--the people you rely on every day within your own company--the book addresses one of the most destructive issues in business today: employee disengagement. Using the same techniques that win over customers, you can actively engage coworkers, clients, and colleagues more effectively. In other words, everybody wins. 7 Tenets of Taxi Terry is your road map to an extraordinary journey--full of wonderful encounters and mutually rewarding experiences--that will take you anywhere you want to go. PRAISE FOR 7 TENETS OF TAXI TERRY: "Scott McKain is a great storyteller and Taxi Terry delivers: it provides you what you need to know and do to provide your customers the kind of experience that will delight them and keep them coming back for more." -- Mark Sanborn, author of The Fred Factor and CEO of Sanborn and Associates "McKain clearly shows again why he is the master at teaching companies how they can out-market, out-sell, and out-service their competition." -- Dr. Tony Alessandra, author of The Platinum Rule and The NEW Art of Managing People "McKain shows you how to consistently deliver a level of service that makes you and your business distinctive in the hearts and minds of your customers. You will want every person in your company to read this book and apply its lessons." -- Randy G. Pennington, author of the award-winning bestseller Make Change Work "This book is another masterpiece from the brilliant business mind of Scott McKain." -- Patricia Fripp, CSP, CPAE, former president of the National Speakers Association and a leading executive speech coach "I have loved the story of Taxi Terry every time I've heard Scott tell it. It's entertaining, funny, and always a crowd pleaser. In this great book, Scott gives you a chance to go deeper into the story and learn the lessons you need to deliver a great customer service experience." -- Larry Winget, television personality and six-time bestselling author of Grow a Pair and Shut Up, Stop Whining, and Get a Life!

Author : Mckain
Publisher : Pearson Education India
Page : 228 pages
File Size : 43,5 Mb
Release : 2008-09
Category : Electronic
ISBN : 8131719707

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What Customers Really Want by Mckain Pdf

Author : Scott McKain
Publisher : Thomas Nelson Publishers
Page : 0 pages
File Size : 43,6 Mb
Release : 2009
Category : Business & Economics
ISBN : 1595551859

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The Collapse of Distinction by Scott McKain Pdf

If a business is going to thrive, it has to rise above the fray. McKain helps business owners understand the reasons behind the current quagmire of stifling sameness, and offers the tools companies need to stand out from the competition.

Author : Lois Tyson
Publisher : Routledge
Page : 486 pages
File Size : 44,6 Mb
Release : 2012-09-10
Category : Literary Criticism
ISBN : 9781136615566

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Critical Theory Today by Lois Tyson Pdf

Critical Theory Today is the essential introduction to contemporary criticial theory. It provides clear, simple explanations and concrete examples of complex concepts, making a wide variety of commonly used critical theories accessible to novices without sacrificing any theoretical rigor or thoroughness. This new edition provides in-depth coverage of the most common approaches to literary analysis today: feminism, psychoanalysis, Marxism, reader-response theory, new criticism, structuralism and semiotics, deconstruction, new historicism, cultural criticism, lesbian/gay/queer theory, African American criticism, and postcolonial criticism. The chapters provide an extended explanation of each theory, using examples from everyday life, popular culture, and literary texts; a list of specific questions critics who use that theory ask about literary texts; an interpretation of F. Scott Fitzgerald's The Great Gatsby through the lens of each theory; a list of questions for further practice to guide readers in applying each theory to different literary works; and a bibliography of primary and secondary works for further reading.

Author : Michael Marmot
Publisher : Olschki
Page : 74 pages
File Size : 45,9 Mb
Release : 2013
Category : Social Science
ISBN : 8822262514

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Fair Society, Healthy Lives by Michael Marmot Pdf

Author : Liz Deakin,Mrigesh Kshatriya,Terry Sunderland
Publisher : CIFOR
Page : 306 pages
File Size : 54,6 Mb
Release : 2016-01-25
Category : Electronic
ISBN : 9786023870226

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Agrarian change in tropical landscapes by Liz Deakin,Mrigesh Kshatriya,Terry Sunderland Pdf

Agricultural expansion has transformed and fragmented forest habitats at alarming rates across the globe, but particularly so in tropical landscapes. The resulting land-use configurations encompass varying mosaics of tree cover, human settlements and agricultural land units. Meanwhile, global demand for agricultural commodities is at unprecedented levels. The need to feed nine billion people by 2050 in a world of changing food demands is causing increasing agricultural intensification. As such, market-orientated production systems are now increasingly replacing traditional farming practices, but at what cost? The Agrarian Change project, coordinated by the Center for International Forestry Research, explores the conservation, livelihood and food security implications of land-use and agrarian change processes at the landscape scale. This book provides detailed background information on seven multi-functional landscapes in Ethiopia, Cameroon, Indonesia, Nicaragua, Bangladesh, Zambia and Burkina Faso. The focal landscapes were selected as they exhibit various scenarios of changing forest cover, agricultural modification and integration with local and global commodity markets. A standardized research protocol will allow for future comparative analyses between these sites. Each case study chapter provides a comprehensive description of the physical and socioeconomic context of each focal landscape and a structured account of the historical and political drivers of land-use change occurring in the area. Each case study also draws on contemporary information obtained from key informant interviews, focus group discussions and preliminary data collection regarding key topics of interest including: changes in forest cover and dependency on forest products, farming practices, tenure institutions, the role and presence of conservation initiatives, and major economic activities. The follow-on empirical study is already underway in the landscapes described in this book. It examines responses to agrarian change processes at household, farm, village and landscape levels with a focus on poverty levels, food security, dietary diversity and nutrition, agricultural yields, biodiversity, migration and land tenure. This research intends to provide much needed insights into how landscape-scale land-use trajectories manifest in local communities and advance understanding of multi-functional landscapes as socioecological systems.

Author : Scott McKain
Publisher : Greenleaf Book Group
Page : 264 pages
File Size : 50,8 Mb
Release : 2013-03-05
Category : Business & Economics
ISBN : 9781608324279

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Create Distinction by Scott McKain Pdf

Have you taken your business from good to great, only to find that “great” still isn’t cutting it? Are you making all the right moves in your career and still not receiving the recognition you have earned? Why do companies like Apple get all the attention, when you have difficulty getting anyone to focus on your efforts? In our homogenized world, companies in every sector—from big-box retail to financial services; from fast food to entrepreneurs—appear more and more alike, as do the tweets and LinkedIn pages of professionals across the country. But if people see you or your company as nothing more than a carbon copy of the competition, how can you expect to attract attention? Scott McKain’s original approach to this problem, first captured in his book Collapse of Distinction, was conceived and written in the direct aftermath of the 2008 financial meltdown. His forceful case for the importance of distinction—finding success by setting yourself apart from the crowd—resonated with thousands of readers. To reflect the changing reality since that book’s publication—and to incorporate new research and up-to-date examples—McKain, an internationally recognized expert on business distinction, has retitled and revised it as Create Distinction. Within these updated pages (including one entirely new chapter) you’ll find a potent cure for similarity and uniformity—the primary killers of businesses and careers. In engaging, story-filled prose, McKain lays out the cornerstones of distinction and equips you with the specific tools and knowledge you need to stand out. Whether you’re in the “C-suite” of a multinational company or just vying for your next promotion, you’ll learn how to rise above the fray and make your work unmistakable. With this practical advice, you’ll feel confident stepping up from the competition—and toward success.

Author : Stanley Cohen
Publisher : Taylor & Francis US
Page : 282 pages
File Size : 48,5 Mb
Release : 2011
Category : Social Science
ISBN : 0415610168

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Folk Devils and Moral Panics by Stanley Cohen Pdf

'Richly documented and convincingly presented' -- New Society Mods and Rockers, skinheads, video nasties, designer drugs, bogus asylum seeks and hoodies. Every era has its own moral panics. It was Stanley Cohen's classic account, first published in the early 1970s and regularly revised, that brought the term 'moral panic' into widespread discussion. It is an outstanding investigation of the way in which the media and often those in a position of political power define a condition, or group, as a threat to societal values and interests. Fanned by screaming media headlines, Cohen brilliantly demonstrates how this leads to such groups being marginalised and vilified in the popular imagination, inhibiting rational debate about solutions to the social problems such groups represent. Furthermore, he argues that moral panics go even further by identifying the very fault lines of power in society. Full of sharp insight and analysis, Folk Devils and Moral Panics is essential reading for anyone wanting to understand this powerful and enduring phenomenon. Professor Stanley Cohen is Emeritus Professor of Sociology at the London School of Economics. He received the Sellin-Glueck Award of the American Society of Criminology (1985) and is on the Board of the International Council on Human Rights. He is a member of the British Academy.

Author : Brian L. Cutler,Steven D. Penrod
Publisher : Cambridge University Press
Page : 306 pages
File Size : 48,6 Mb
Release : 1995-08-25
Category : Law
ISBN : 0521445728

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Mistaken Identification by Brian L. Cutler,Steven D. Penrod Pdf

Examines traditional safeguards against mistaken eyewitness identification.

Author : Mac Anderson
Publisher : Sourcebooks, Inc.
Page : 128 pages
File Size : 44,9 Mb
Release : 2015-11-03
Category : Business & Economics
ISBN : 9781492630524

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You Can't Send a Duck to Eagle School by Mac Anderson Pdf

An essential part of being a successful leader is hiring and utilizing the right people who truly represent your company's values. And whatever skills you need can be taught and honed into expertise. But no matter how great a manager you are, there are some things you cannot teach: desire, personality and drive. In You Can't Send a Duck to Eagle School, Mac Anderson shares his 30 plus years of experience to enable managers to recognize small and simple truths of staying resourceful and accessible in a leadership role. His engaging advice will help you to hire great people, change the way you think and learn to communicate with your team.

Author : Steven Pinker
Publisher : Harper Collins
Page : 578 pages
File Size : 50,7 Mb
Release : 2010-12-14
Category : Language Arts & Disciplines
ISBN : 9780062032522

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The Language Instinct by Steven Pinker Pdf

"A brilliant, witty, and altogether satisfying book." — New York Times Book Review The classic work on the development of human language by the world’s leading expert on language and the mind In The Language Instinct, the world's expert on language and mind lucidly explains everything you always wanted to know about language: how it works, how children learn it, how it changes, how the brain computes it, and how it evolved. With deft use of examples of humor and wordplay, Steven Pinker weaves our vast knowledge of language into a compelling story: language is a human instinct, wired into our brains by evolution. The Language Instinct received the William James Book Prize from the American Psychological Association and the Public Interest Award from the Linguistics Society of America. This edition includes an update on advances in the science of language since The Language Instinct was first published.

Author : Amy Tan
Publisher : Penguin
Page : 458 pages
File Size : 50,8 Mb
Release : 1995-10-17
Category : Fiction
ISBN : 9781101202944

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The Hundred Secret Senses by Amy Tan Pdf

The Hundred Secret Senses is an exultant novel about China and America, love and loyalty, the identities we invent and the true selves we discover along the way. Olivia Laguni is half-Chinese, but typically American in her uneasiness with her patchwork family. And no one in Olivia's family is more embarrassing to her than her half-sister, Kwan Li. For Kwan speaks mangled English, is cheerfully deaf to Olivia's sarcasm, and sees the dead with her "yin eyes." Even as Olivia details the particulars of her decades-long grudge against her sister (who, among other things, is a source of infuriatingly good advice), Kwan Li is telling her own story, one that sweeps us into the splendor, squalor, and violence of Manchu China. And out of the friction between her narrators, Amy Tan creates a work that illuminates both the present and the past sweetly, sadly, hilariously, with searing and vivid prose. "Truly magical...unforgettable...this novel...shimmer[s] with meaning."--San Diego Tribune "The Hundred Secret Senses doesn't simply return to a world but burrows more deeply into it, following new trails to fresh revelations."--Newsweek

Author : Mark Foley,Diane Hall
Publisher : Longman
Page : 385 pages
File Size : 48,6 Mb
Release : 2012
Category : Foreign Language Study
ISBN : 1408299151

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MyGrammarLab Intermediate B1/B2 by Mark Foley,Diane Hall Pdf

MyGrammarLab is a unique blend of book, online and mobile resources that ensures you have all the information and practice you need to master English grammar.

Author : Marian Petre
Publisher : McGraw-Hill Education (UK)
Page : 288 pages
File Size : 47,9 Mb
Release : 2010-01-01
Category : Education
ISBN : 9780335240265

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The Unwritten Rules of PhD Research by Marian Petre Pdf

This title, from Gordon Rugg and Marian Petre, discusses the unwritten rules of the academic world, the things people forget to tell you about doing a doctorate.

Author : Hannah L. F. Cooper,Mindy Thompson Fullilove
Publisher : Johns Hopkins University Press
Page : 281 pages
File Size : 41,5 Mb
Release : 2020-01-14
Category : Medical
ISBN : 9781421436449

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From Enforcers to Guardians by Hannah L. F. Cooper,Mindy Thompson Fullilove Pdf

Aimed at anyone seeking to understand the causes and distributions of excessive police violence—and to develop interventions to end it—From Enforcers to Guardians frames excessive police violence so that it can be understood, researched, and taught about through a public health lens.