A Public Sector Journey To Operational Excellence

Author : Kate McGovern
Publisher : CRC Press
Page : 220 pages
File Size : 45,8 Mb
Release : 2023-09-28
Category : Business & Economics
ISBN : 9781000959277

Get Book

A Public Sector Journey to Operational Excellence by Kate McGovern Pdf

Lean management can lead to operational excellence, but toward what end? This book examines the power of linking Lean government operations with purposeful public policy. When Lean process improvement principles and techniques entered the public sector after decades of proven effectiveness in private industry, they brought the same transformative potential. These programs can improve public services, boost employee morale, and free up previously underutilized capacity. The freed capacity can then be applied to accomplish important societal objectives. This book has four parts: Part 1: The Foundation of Continuous Improvement (CI)—The reader is introduced to the field of CI and to Lean principles and techniques as applied to public sector organizations. CI initiatives can improve services, boost employee morale, and free up previously underutilized capacity. This part includes an overview of best practices and strategies for overcoming common challenges. Part 2: Lean Public Policy—Discussion of both purpose and function. Lean practitioners are systems thinkers. Viewing disparate processes as components of a whole, we seek to integrate functions across silos to maximize value, quality, and efficiency. It would be great if public programs could be designed for optimal functionality. If that were the case, then Lean practitioners would simply apply the Plan-Do-Study-Act/Adjust (PDSA) cycle for ongoing improvement. In the real world, policy making tends to be ad-hoc and reactive. This part explores impediments to Leaning existing programs and considers what Lean public policy would look like. Government regulatory functions and health care policy are used as examples. Part 3: Operational Excellence—Pulling policy and administration together by introducing John M. Bernard’s concept of three levels of maturity in government. Part 4: Putting it together—"What to do, how to do it, and who can get it done." A summary and overview of CI methodology and the prerequisites for the implementation of policies that will lead to progress on societal goals. Drawing lessons from practitioners striving for Level 3 maturity in government, the book closes with a series of recommendations.

Author : Kate McGovern
Publisher : CRC Press
Page : 197 pages
File Size : 40,6 Mb
Release : 2018-10-26
Category : Business & Economics
ISBN : 9781351008228

Get Book

A Public-Sector Journey to Lean by Kate McGovern Pdf

Most Lean practitioners learn about the three Ms: muda (waste), mura (unevenness or variability), and muri (overburden), and beginners in Lean generally focus on the removal of muda. The impact of muri is not as readily understood. It is extremely significant, however, for those working in government. Decisions on staffing levels and resource allocation are made by elected officials who are generally disconnected from daily operations. Short-sighted cost-cutting makes it difficult to deliver quality services as efficiently as possible. The mantra of "do more with less" creates ever-increasing muri. In contrast to robust Lean programs in privately owned companies, efficiency initiatives are regularly cut from public-sector budgets. Antiquated systems remain in place, with too few workers to operate the existing processes. The debilitating impact of persistent muri brings burnout and turnover, perpetuating a vicious cycle. Despite the muri, a dedicated cadre of public servants is hard at work using Lean techniques and principles to break down bureaucratic red tape and improve the quality of services at every level of government across the country. While the author incorporated examples of Lean initiatives in other states to give readers an idea of all the terrific work that is occurring, this book is really the story of one of those journeys. Using the author’s experience while working for the State of New Hampshire, you’ll learn about the steps along the way. Each chapter tells a story of what they did, what they learned, and how the lessons can be applied. Annotated outlines of White, Yellow, and Green Belt programs, and the Lean for Leaders workshop, as well as two hypothetical scenarios that were used as training exercises are included. These approaches are not intended to be authoritative or prescriptive; they are offered as insights and examples. You’ll read about the challenges and pitfalls, and the creative countermeasures developed by a dauntless team of Lean practitioners. The story is shared to inform and encourage others -- material based on the New Hampshire Bureau of Education and Training’s Lean programs is included throughout the book.

Author : Shahla Seifi,David Crowther
Publisher : Emerald Group Publishing
Page : 257 pages
File Size : 47,5 Mb
Release : 2023-09-13
Category : Business & Economics
ISBN : 9781837537822

Get Book

Corporate Resilience by Shahla Seifi,David Crowther Pdf

Written by experts, the chapters collected here address various issues such as climate change and the pandemic, suggesting ways in which future crises can be managed successfully and sharing best practice from what we have learned from recent crises.

Author : Kevin J. Duggan,Tim Healey
Publisher : CRC Press
Page : 275 pages
File Size : 51,8 Mb
Release : 2016-02-24
Category : Business & Economics
ISBN : 9781498714099

Get Book

Operational Excellence in Your Office by Kevin J. Duggan,Tim Healey Pdf

Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow—in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.

Author : G. Van der Waldt,D. F. P. Du Toit
Publisher : Juta and Company Ltd
Page : 508 pages
File Size : 52,9 Mb
Release : 1999-12-31
Category : Business & Economics
ISBN : 0702152021

Get Book

Managing for Excellence in the Public Sector by G. Van der Waldt,D. F. P. Du Toit Pdf

This book provides public admninistration instructors with a holistic South African perspective presented by means of a systems approach, the addressing of current and future distinctive issues and challenges and the presentation of specific remedies, the application of proven private sector principles to the public sector and the use of case studies to place theoretical knowledge within a practical frame of reference.

Author : John S. Oakland
Publisher : Routledge
Page : 555 pages
File Size : 41,8 Mb
Release : 2014-04-24
Category : Business & Economics
ISBN : 9781317808435

Get Book

Total Quality Management and Operational Excellence by John S. Oakland Pdf

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

Author : Haneef Chagani,Shelley Whitehead
Publisher : Unknown
Page : 152 pages
File Size : 54,9 Mb
Release : 2018-01-18
Category : Electronic
ISBN : 1984010190

Get Book

Delivering Results That Matter by Haneef Chagani,Shelley Whitehead Pdf

Featuring global public sector leaders who are using Lean management strategically to achieve results, the book provides a practical, disciplined approach for transforming public services to add value for the customer who uses the services, the employee who provides those services, and the taxpayer who pays for them. Delivering Results That Matter advocates Lean management as a practical, disciplined approach to the transformation of public services. It strikes new ground in the public sector management literature by providing advice to public sector managers on how Lean, a business philosophy used extensively in the private sector, can be applied in a public sector context to renew and refresh public services as well as drive mindset and behavior changes that promote performance and customer service. Using a multitude of case studies from around the world, Delivering Results That Matter demonstrates how Lean management can transform public sector performance while controlling costs. It shows how programs, services, and processes can be made better, safer, and more efficient; with citizens receiving the quality services they need and expect. Lean management enhances what managers and their teams do, how they do it, and the tools they use in day-to-day service delivery. Lean can help governments increase transparency, demonstrate accountability, and do more with less. It can be a key mechanism for governments to solicit fresh, new, and different ideas which challenge the status quo and lead to innovation. It can also help governments work horizontally to address and manage issues that span multiple ministries or departments. Savings achieved through increased efficiency can be reinvested to other strategic priorities. Lean management adds value for the customer who uses public services, the employee who provide those services, and the taxpayer who pays for them.

Author : Jiju Antony,Vijaya Sunder M,Chad Laux,Elizabeth Cudney
Publisher : Emerald Group Publishing
Page : 125 pages
File Size : 55,6 Mb
Release : 2019-11-29
Category : Business & Economics
ISBN : 9781789736892

Get Book

The Ten Commandments of Lean Six Sigma by Jiju Antony,Vijaya Sunder M,Chad Laux,Elizabeth Cudney Pdf

Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.

Author : John S. Mitchell
Publisher : John Wiley & Sons
Page : 344 pages
File Size : 54,5 Mb
Release : 2015-02-27
Category : Technology & Engineering
ISBN : 9781118990148

Get Book

Operational Excellence by John S. Mitchell Pdf

Provides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value Strategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization Defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results Applicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations

Author : Ade Asefeso MCIPS MBA
Publisher : AA Global Sourcing Ltd
Page : 148 pages
File Size : 44,9 Mb
Release : 2014-11-27
Category : Electronic
ISBN : 9781503380240

Get Book

Lean Government by Ade Asefeso MCIPS MBA Pdf

In these incredibly tough budget times, you would think government agencies would be working extra hard to find ways of doing things more efficiently. Unfortunately, leaders across the world are grabbing the same old playbook; recruitment freezes, travel restrictions, delaying maintenance and so on. They are not examining the actual work being done; the operations are fundamentally the same. Instead, they are left with tired, overworked employees trying to do the same operations with fewer resources. This approach creates an illusion of efficiency. Real efficiency is about looking at the systems; the way work itself is designed and finding ways to streamline the work so that we do our important tasks very well in less time and with less hassle. Systems are where the costs are incurred. Systems are where the customers show up. Systems are where the value of the agency is created and systems appear to be the last thing anyone is focusing on.

Author : Kenneth C. Fletcher,Thomas H. Stanton
Publisher : Routledge
Page : 164 pages
File Size : 42,8 Mb
Release : 2019-05-08
Category : Political Science
ISBN : 9780429820724

Get Book

Public Sector Enterprise Risk Management by Kenneth C. Fletcher,Thomas H. Stanton Pdf

Through a series of case studies and selected special topics, Public Sector Enterprise Risk Management presents examples from leading Enterprise Risk Management (ERM) programs on overcoming bureaucratic obstacles, developing a positive risk culture, and making ERM a valuable part of day-to-day management. Specifically designed to help government risk managers, with concepts and approaches to help them advance risk management beyond the basics, the book: Provides a balanced mix of concepts, instruction and examples; Addresses topics that go beyond the basics of Enterprise Risk Management (ERM) program design and implementation; Includes insights from leading practitioners and other senior officials. Many government organizations can refer to the growing body of materials that provide examples of ERM processes and procedures. Far fewer reference materials and examples exist to help organizations develop a risk-mature organizational culture that is critical to the long-term success and strategic value that ERM represents to government organizations. Public Sector Enterprise Risk Management begins to fill that void and is intended to help public sector risk managers overcome barriers that inhibit ERM from becoming an active contributor to major decisions that top officials must make.

Author : Sanjay Bhasin
Publisher : Springer
Page : 291 pages
File Size : 48,6 Mb
Release : 2015-04-20
Category : Technology & Engineering
ISBN : 9783319174105

Get Book

Lean Management Beyond Manufacturing by Sanjay Bhasin Pdf

Exploring Lean manufacturing in a holistic manner, this book helps organizations to implement Lean principles successfully by offering theoretical, empirical and practical knowledge. It empirically demonstrates how a successful Lean initiative can improve organizational efficiency, and incorporates valuable primary research to substantiate findings. It argues that Lean principles need to be applied throughout the value chain in order to be successful , and suggests that these tools need to be aligned with culture and change management. Chapters examine issues including Lean cultures, impediments to Lean, Lean and performance measurement, and the impact of Lean. Viewing Lean as a never-ending journey, this book provides a valuable resource to practising Lean managers, and specialist researchers and students, and also offers an important reference for organizations embarking on their Lean voyage.

Author : Anonim
Publisher : Unknown
Page : 592 pages
File Size : 42,5 Mb
Release : 2008
Category : Logistics
ISBN : CUB:U183049488562

Get Book

Army Logistician by Anonim Pdf

Author : United States. Congress. Senate. Committee on Banking, Housing, and Urban Affairs
Publisher : Unknown
Page : 56 pages
File Size : 47,6 Mb
Release : 2013
Category : Electronic
ISBN : MINN:31951D03670002F

Get Book

Nominations of Maurice A. Jones, Carol J. Galante, and Thomas M. Hoenig by United States. Congress. Senate. Committee on Banking, Housing, and Urban Affairs Pdf

Author : Zoe J. Radnor,Nicola Bateman,Ann Esain,Maneesh Kumar,Sharon J. Williams,David M. Upton
Publisher : Routledge
Page : 462 pages
File Size : 42,6 Mb
Release : 2015-07-30
Category : Business & Economics
ISBN : 9781317602941

Get Book

Public Service Operations Management by Zoe J. Radnor,Nicola Bateman,Ann Esain,Maneesh Kumar,Sharon J. Williams,David M. Upton Pdf

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.