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Author : Farrukh Khan
Publisher : Lulu.com
Page : 152 pages
File Size : 54,8 Mb
Release : 2024-06-27
Category : Electronic
ISBN : 9780557719044
Author : Alok Kumar
Publisher : Infotech Publishers
Page : 0 pages
File Size : 47,6 Mb
Release : 2022-11-07
Category : Electronic
ISBN : 7402680908
EVOLUTION OF BANKING INSTITUTION Banking operations have always been the backbone of the economy. It provides for the most crucial factor of production i.e. capital. Crowther elaborated on three ancestors of banking viz. the merchant, moneylenders, and goldsmith. But, the face of banks and banking operations has changed a lot over the past few years. Banking has been in existence for a long in various forms and in its crude form is an age-old phenomenon. It was in existence even in ancient times. The activities of moneychangers in the temples of Olympia and other sacred places in Greece took around 2000 BC. "Traces of credit by compensation and by transfer orders are found in Assyria, Phoenicia, and Egypt before the system attained full development in Greece and Rome (Macleod: Theory of credit). Revilpout, a French writer, mentioned about bank arid bank notes in Babylon 600 BC.
Author : Alok Kumar Rai
Publisher : Unknown
Page : 0 pages
File Size : 55,9 Mb
Release : 2022-09-05
Category : Business & Economics
ISBN : 3422856714
EVOLUTION OF BANKING INSTITUTION Banking operations have always been the backbone of the economy. It provides for the most crucial factor of production i.e. capital. Crowther elaborated on three ancestors of banking viz. the merchant, moneylenders, and goldsmith. But, the face of banks and banking operations has changed a lot over the past few years.
Author : Federico Rajola
Publisher : Springer Science & Business Media
Page : 177 pages
File Size : 48,6 Mb
Release : 2013-03-19
Category : Business & Economics
ISBN : 9783540247180
Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.
Author : Ahok Trimbak
Publisher : Unknown
Page : 0 pages
File Size : 47,9 Mb
Release : 2022-12-28
Category : Electronic
ISBN : 0911235515
The present research work is a study on the Review of Customer Relationship Management. The study is primarily to understand the contribution of CRM in the banking sector and how customers satisfy with the banking services. The study also enabled to assessment the awareness of CRM in the banking sector and tries a explain a customer service model for banks.
Author : Dr. Antony Joseph K & Dr. Gabriel Simon Thattil
Publisher : Lulu Publication
Page : 299 pages
File Size : 40,6 Mb
Release : 2021-07-01
Category : Art
ISBN : 9781008962903
Achieving and sustaining growth in banking business is a herculean task, but it can be successfully done, if the focus is on customers. With hot winds of competition blowing across the banking industry in India, developing an emotionally close, symbiotic relationship with customers has become highly important than ever before. Any bank that wishes to grow in the size of its business or improve its profitability must consider the challenges surrounding its customer relationships (Watson, 2004)2. Banks now have realized that, of all the problems the business can have, the loss of established customers is one of the most serious. Hence, banks have come out with innovative measures to satisfy their present customers, acquire new ones, and at the same time adopt procedures to win back the lost customers. Customers’ expectations regarding quality, service and value are ever escalating, and hence, a banker can build good relationship with its customers only if it is able to understand their needs and desires. Customer relationship management philosophy, if properly implemented, will enable the banker to develop long-lasting relationship by developing trust and emotional bonding through personalized communication, sharing of values and goals and personalized communication.
Author : Steve Goulding,Richard Abley
Publisher : Kogan Page Publishers
Page : 401 pages
File Size : 49,9 Mb
Release : 2018-10-03
Category : Business & Economics
ISBN : 9780749482848
Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.
Author : Jerry Fjermestad,Nicholas C Robertson Jr
Publisher : Routledge
Page : 245 pages
File Size : 51,8 Mb
Release : 2015-05-15
Category : Business & Economics
ISBN : 9781317472186
This work offers a state-of-the art survey of information systems research on electronic customer relationship management (eCRM). It provides important new frameworks derived from current cases and applications in this emerging field. Each chapter takes a collaborative approach to eCRM that goes beyond the analytical and operational perspectives most often taken by researchers in the field. Chapters also stress integration with other enterprise information systems. The book is organized in four parts: Part I presents an overview of the role of CRM and eCRM in marketing and supply chain management; Part II focuses on the organizational success factors behind eCRM implementation; Part III presents cases of eCRM performance enhancement; and Part IV addresses eCRM issues in business-to-consumer commerce.
Author : Federico Rajola
Publisher : Springer Science & Business Media
Page : 187 pages
File Size : 46,7 Mb
Release : 2014-07-08
Category : Business & Economics
ISBN : 9783642355547
An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .
Author : Dr. Shailja Pal
Publisher : Ashok Yakkaldevi
Page : 247 pages
File Size : 46,6 Mb
Release : 2022-08-25
Category : Art
ISBN : 9781387699124
Banks have always played an essential space in the country's prosperity. They impersonate a valuable role in the evolution of the enterprise and commerce. They are serving not barely as of the guardian of the country's economic health but additionally a country's reserves, vital for the nations' economic expansion. The ubiquitous function of commercial banks is to render financial assistance to the overall society and industry, securing economic and social resistance and sustainable extension of the economy. Commercial Bank in India comprises the State Bank of India (SBI) and its subsidiaries, nationalised banks, international banks and additional scheduled retail banks, regional rural banks and non-scheduled retail banks (Kalpana & Rao, 2017). Banks expedite business both inside and outside the nation by admitting and discounting of bills of exchange. Banks also increase the mobility of capital in a country like India, which is still in the initial stages of economic development. A well-organised banking system is the need of the day. Commercial banks are the most effective way to generate the credit flow of money in markets.
Author : Gerhard Raab,Riad A. Ajami,G. Jason Goddard
Publisher : CRC Press
Page : 216 pages
File Size : 43,5 Mb
Release : 2016-05-13
Category : Business & Economics
ISBN : 9781317155447
Customer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to the management philosophy of Customer Relationship Management (CRM). The best hope for achieving a sustainable competitive advantage in a global marketplace is by means of better understanding which customers are in the best position to experience long-term, profitable relationships for the globally oriented firm. This book offers both an academic and a practical viewpoint of the importance of CRM in a global framework. It integrates the topics of knowledge management, total quality management, and relationship marketing with the goal of explaining the benefits of CRM for internationally active firms. The authors have included six case studies which allow the reader to undertake the role of CRM consultant in a 'learning by doing' approach. The book should be required reading for all business executives who desire a customer-oriented approach to success, and for all students of business who desire to gain insight into a relationship management approach which will become ever-more important in the years ahead.
Author : Ali A. Minai,Yaneer Bar-Yam
Publisher : Springer Science & Business Media
Page : 419 pages
File Size : 54,5 Mb
Release : 2008-11-05
Category : Science
ISBN : 9783540738497
In June of 2002, over 500 professors, students and researchers met in Boston, Massachusetts for the Fourth International Conference on Complex Systems. The attendees represented a remarkably diverse collection of fields: biology, ecology, physics, engineering, computer science, economics, psychology and sociology, The goal of the conference was to encourage cross-fertilization between the many disciplines represented and to deepen understanding of the properties common to all complex systems. This volume contains 43 papers selected from the more than 200 presented at the conference. Topics include: cellular automata, neurology, evolution, computer science, network dynamics, and urban planning. About NECSI: For over 10 years, The New England Complex Systems Institute (NECSI) has been instrumental in the development of complex systems science and its applications. NECSI conducts research, education, knowledge dissemination, and community development around the world for the promotion of the study of complex systems and its application for the betterment of society. NECSI hosts the International Conference on Complex Systems and publishes the NECSI Book Series in conjunction with Springer Publishers. ALI MINAI is an Affiliate of the New England Complex Systems Institute and an Associate Professor in the Department of Electrical and Computer Engineering and Computer Science at the University of Cincinnati. YANEER BAR-YAM is President and founder of the New England Complex Systems Institute. He is the author of Dynamics of Complex Systems and Making Things Work: Solving Complex Problems in a Complex World.
Author : Francis Buttle
Publisher : Routledge
Page : 495 pages
File Size : 45,9 Mb
Release : 2009
Category : Business & Economics
ISBN : 9781856175227
This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.
Author : Juliet Iwenya
Publisher : GRIN Verlag
Page : 29 pages
File Size : 52,8 Mb
Release : 2023-03-08
Category : Business & Economics
ISBN : 9783346827715
Research Paper (postgraduate) from the year 2021 in the subject Business economics - Customer Relationship Management, CRM, , language: English, abstract: This paper examines the effect of consumer relationship management (crm) on employee’s performance in the banking sectors, Lagos. The research addresses the major problem associated with the adoption of customer relationship management by Nigerian banks which eventually exposes banks and customers to intense competition. The study was carried out in Ojo Local Government Area of Lagos State, Nigeria and it was targeted a population of 150 employees and customers of selected banks. Survey research method was used and data from the study were drawn from both primary and secondary sources. A sample size comprising 50 employees and customers were selected using stratified sampling technique and random sampling techniques. Quantitative data from the study was analyzed through descriptive statistics.
Author : Bryan Foss,Merlin Stone
Publisher : Kogan Page Publishers
Page : 724 pages
File Size : 54,6 Mb
Release : 2002
Category : Business & Economics
ISBN : 0749436964
Packed with international case studies and examples, the book begins with a detailed analysis of the state of CRM and e-business in the financial services globally, and then goes on to provide comprehensive and practical guidance on: making the most of your customer base; systems and data management; risk and compliance; channels and value chain issues; implementation; strategic implications.
